{"id":"https://openalex.org/W2916148903","doi":"https://doi.org/10.1109/glocom.2018.8647524","title":"A Novel Framework for Mitigating Intra-Operator Customer Churn in Telecommunications","display_name":"A Novel Framework for Mitigating Intra-Operator Customer Churn in Telecommunications","publication_year":2018,"publication_date":"2018-12-01","ids":{"openalex":"https://openalex.org/W2916148903","doi":"https://doi.org/10.1109/glocom.2018.8647524","mag":"2916148903"},"language":"en","primary_location":{"id":"doi:10.1109/glocom.2018.8647524","is_oa":false,"landing_page_url":"https://doi.org/10.1109/glocom.2018.8647524","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2018 IEEE Global Communications Conference (GLOBECOM)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100703422","display_name":"Yongtao Zhang","orcid":"https://orcid.org/0000-0003-4497-9735"},"institutions":[{"id":"https://openalex.org/I4391767838","display_name":"State Key Laboratory of Industrial Control Technology","ror":"https://ror.org/03a33a786","country_code":null,"type":"facility","lineage":["https://openalex.org/I4391767838","https://openalex.org/I76130692"]},{"id":"https://openalex.org/I55712492","display_name":"Zhejiang University of Technology","ror":"https://ror.org/02djqfd08","country_code":"CN","type":"education","lineage":["https://openalex.org/I55712492"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Yongtao Zhang","raw_affiliation_strings":["The State Key Laboratory of Industrial Control Technology, Zhejiang University, Hangzhou, China"],"affiliations":[{"raw_affiliation_string":"The State Key Laboratory of Industrial Control Technology, Zhejiang University, Hangzhou, China","institution_ids":["https://openalex.org/I55712492","https://openalex.org/I4391767838"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5068195118","display_name":"Shibo He","orcid":"https://orcid.org/0000-0002-1505-6766"},"institutions":[{"id":"https://openalex.org/I76130692","display_name":"Zhejiang University","ror":"https://ror.org/00a2xv884","country_code":"CN","type":"education","lineage":["https://openalex.org/I76130692"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Shibo He","raw_affiliation_strings":["Alibaba-Zhejiang University, Joint Research Institute of frontier Technologies"],"affiliations":[{"raw_affiliation_string":"Alibaba-Zhejiang University, Joint Research Institute of frontier Technologies","institution_ids":["https://openalex.org/I76130692"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101818874","display_name":"Songyuan Li","orcid":"https://orcid.org/0000-0002-6238-2847"},"institutions":[{"id":"https://openalex.org/I55712492","display_name":"Zhejiang University of Technology","ror":"https://ror.org/02djqfd08","country_code":"CN","type":"education","lineage":["https://openalex.org/I55712492"]},{"id":"https://openalex.org/I4391767838","display_name":"State Key Laboratory of Industrial Control Technology","ror":"https://ror.org/03a33a786","country_code":null,"type":"facility","lineage":["https://openalex.org/I4391767838","https://openalex.org/I76130692"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Songyuan Li","raw_affiliation_strings":["The State Key Laboratory of Industrial Control Technology, Zhejiang University, Hangzhou, China"],"affiliations":[{"raw_affiliation_string":"The State Key Laboratory of Industrial Control Technology, Zhejiang University, Hangzhou, China","institution_ids":["https://openalex.org/I55712492","https://openalex.org/I4391767838"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100726041","display_name":"Jiming Chen","orcid":"https://orcid.org/0000-0003-3155-3145"},"institutions":[{"id":"https://openalex.org/I76130692","display_name":"Zhejiang University","ror":"https://ror.org/00a2xv884","country_code":"CN","type":"education","lineage":["https://openalex.org/I76130692"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Jiming Chen","raw_affiliation_strings":["Alibaba-Zhejiang University, Joint Research Institute of frontier Technologies"],"affiliations":[{"raw_affiliation_string":"Alibaba-Zhejiang University, Joint Research Institute of frontier Technologies","institution_ids":["https://openalex.org/I76130692"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5100703422"],"corresponding_institution_ids":["https://openalex.org/I4391767838","https://openalex.org/I55712492"],"apc_list":null,"apc_paid":null,"fwci":0.3133,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.73245261,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"315","issue":null,"first_page":"1","last_page":"6"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9865000247955322,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9728999733924866,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/operator","display_name":"Operator (biology)","score":0.6931365728378296},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6801999807357788},{"id":"https://openalex.org/keywords/customer-retention","display_name":"Customer retention","score":0.5733429789543152},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5400809049606323},{"id":"https://openalex.org/keywords/mobile-telephony","display_name":"Mobile telephony","score":0.48543936014175415},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.46901458501815796},{"id":"https://openalex.org/keywords/customer-intelligence","display_name":"Customer intelligence","score":0.4614270031452179},{"id":"https://openalex.org/keywords/mobile-service","display_name":"Mobile service","score":0.4498242735862732},{"id":"https://openalex.org/keywords/customer-service","display_name":"Customer service","score":0.44726812839508057},{"id":"https://openalex.org/keywords/telecommunications-service","display_name":"Telecommunications service","score":0.4423765242099762},{"id":"https://openalex.org/keywords/voice-of-the-customer","display_name":"Voice of the customer","score":0.43687424063682556},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.26652392745018005},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.24983292818069458},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2012452781200409},{"id":"https://openalex.org/keywords/mobile-radio","display_name":"Mobile radio","score":0.11240527033805847}],"concepts":[{"id":"https://openalex.org/C17020691","wikidata":"https://www.wikidata.org/wiki/Q139677","display_name":"Operator (biology)","level":5,"score":0.6931365728378296},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6801999807357788},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.5733429789543152},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5400809049606323},{"id":"https://openalex.org/C95491727","wikidata":"https://www.wikidata.org/wiki/Q992968","display_name":"Mobile telephony","level":3,"score":0.48543936014175415},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.46901458501815796},{"id":"https://openalex.org/C57660159","wikidata":"https://www.wikidata.org/wiki/Q5196460","display_name":"Customer intelligence","level":5,"score":0.4614270031452179},{"id":"https://openalex.org/C2780559388","wikidata":"https://www.wikidata.org/wiki/Q1247189","display_name":"Mobile service","level":3,"score":0.4498242735862732},{"id":"https://openalex.org/C2984334869","wikidata":"https://www.wikidata.org/wiki/Q1060653","display_name":"Customer service","level":3,"score":0.44726812839508057},{"id":"https://openalex.org/C33271190","wikidata":"https://www.wikidata.org/wiki/Q3467747","display_name":"Telecommunications service","level":2,"score":0.4423765242099762},{"id":"https://openalex.org/C43595421","wikidata":"https://www.wikidata.org/wiki/Q7939596","display_name":"Voice of the customer","level":5,"score":0.43687424063682556},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.26652392745018005},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.24983292818069458},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2012452781200409},{"id":"https://openalex.org/C2781307350","wikidata":"https://www.wikidata.org/wiki/Q6887221","display_name":"Mobile radio","level":2,"score":0.11240527033805847},{"id":"https://openalex.org/C86339819","wikidata":"https://www.wikidata.org/wiki/Q407384","display_name":"Transcription factor","level":3,"score":0.0},{"id":"https://openalex.org/C104317684","wikidata":"https://www.wikidata.org/wiki/Q7187","display_name":"Gene","level":2,"score":0.0},{"id":"https://openalex.org/C158448853","wikidata":"https://www.wikidata.org/wiki/Q425218","display_name":"Repressor","level":4,"score":0.0},{"id":"https://openalex.org/C55493867","wikidata":"https://www.wikidata.org/wiki/Q7094","display_name":"Biochemistry","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/glocom.2018.8647524","is_oa":false,"landing_page_url":"https://doi.org/10.1109/glocom.2018.8647524","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2018 IEEE Global Communications Conference (GLOBECOM)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.5699999928474426,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":27,"referenced_works":["https://openalex.org/W88913418","https://openalex.org/W1501442660","https://openalex.org/W1989450878","https://openalex.org/W2001880198","https://openalex.org/W2019335772","https://openalex.org/W2044188317","https://openalex.org/W2053193751","https://openalex.org/W2058904371","https://openalex.org/W2060082982","https://openalex.org/W2074780813","https://openalex.org/W2089215879","https://openalex.org/W2102739522","https://openalex.org/W2150937651","https://openalex.org/W2155685080","https://openalex.org/W2164921310","https://openalex.org/W2185157108","https://openalex.org/W2321891661","https://openalex.org/W2333673279","https://openalex.org/W2342845836","https://openalex.org/W2550912147","https://openalex.org/W2591281206","https://openalex.org/W2603456221","https://openalex.org/W2765310706","https://openalex.org/W3122998358","https://openalex.org/W6647535071","https://openalex.org/W6686543862","https://openalex.org/W6734193197"],"related_works":["https://openalex.org/W2372647104","https://openalex.org/W407745268","https://openalex.org/W4284957919","https://openalex.org/W2108281191","https://openalex.org/W2499260457","https://openalex.org/W2181766440","https://openalex.org/W1983787324","https://openalex.org/W1976101794","https://openalex.org/W2483231811","https://openalex.org/W4391016950"],"abstract_inverted_index":{"Customer":[0],"churn":[1,47,77,100],"is":[2,18,78],"one":[3,33],"of":[4,56,113,119,135,154,169,187,195,207,220],"the":[5,15,96,104,116,120,155,160,204,218],"fundamental":[6],"problems":[7],"in":[8,14],"telecommunications":[9],"industry.":[10],"Identifying":[11],"potential":[12],"churners":[13,31],"early":[16],"stage":[17],"an":[19,42],"effective":[20],"approach":[21],"to":[22,35,67,94,129,143,150],"preventing":[23],"customer":[24,46,76,99,145],"churn.":[25],"Previous":[26],"studies":[27,82],"largely":[28],"focused":[29],"on":[30,214],"from":[32,63],"operator":[34,52],"another.":[36],"In":[37],"this":[38,86],"paper,":[39],"we":[40,123,139,158],"consider":[41],"interesting":[43],"scenario":[44],"where":[45],"occurs":[48],"within":[49],"a":[50,91,126],"specific":[51],"(intra-operator),":[53],"i.e.,":[54],"customers":[55,170,196],"China":[57],"Mobile":[58],"switch":[59],"their":[60],"telecommunication":[61],"services":[62],"fourth":[64],"generation":[65,70],"(4G)":[66],"third":[68],"generation/second":[69],"(3G/2G).":[71],"Since":[72],"mechanism":[73],"for":[74,85],"intra-operator":[75,98],"quite":[79],"different,":[80],"previous":[81],"fall":[83],"short":[84],"new":[87,174],"problem.":[88],"We":[89,182],"propose":[90],"novel":[92],"framework":[93,199],"address":[95],"emerging":[97],"problem":[101],"by":[102,171],"investigating":[103],"relations":[105,161],"between":[106,162],"\\pmb4G":[107],"service":[108,132,164,189,209],"plans":[109,165,190],"and":[110,166,178],"switching":[111,141,152,167,193],"behaviors":[112,168,194],"customers,":[114],"unveiling":[115],"underpinned":[117],"cause":[118],"relations.":[121],"Specifically,":[122],"first":[124],"establish":[125,159],"classification":[127],"criterion":[128],"estimate":[130],"current":[131],"usage":[133],"status":[134],"each":[136,144],"customer.":[137,156],"Then,":[138],"assign":[140],"score":[142],"which":[146],"can":[147,200],"be":[148],"used":[149],"reflect":[151],"likelihood":[153],"Finally,":[157],"4G":[163,188,208],"introducing":[172],"two":[173],"concepts:":[175],"changing":[176],"trend":[177],"design":[179,206],"evaluation":[180],"score.":[181],"find":[183],"that":[184],"some":[185],"features":[186],"indeed":[191],"affect":[192],"significantly.":[197],"Our":[198],"provide":[201],"insight":[202],"into":[203],"reasonable":[205],"plans.":[210],"Experimental":[211],"results":[212],"based":[213],"real":[215],"data":[216],"demonstrate":[217],"effectiveness":[219],"our":[221],"framework.":[222]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2019,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
