{"id":"https://openalex.org/W2810859126","doi":"https://doi.org/10.1109/fskd.2017.8393277","title":"Filtering techniques for the intervention planning problems case of incident management in ITIL context","display_name":"Filtering techniques for the intervention planning problems case of incident management in ITIL context","publication_year":2017,"publication_date":"2017-07-01","ids":{"openalex":"https://openalex.org/W2810859126","doi":"https://doi.org/10.1109/fskd.2017.8393277","mag":"2810859126"},"language":"en","primary_location":{"id":"doi:10.1109/fskd.2017.8393277","is_oa":false,"landing_page_url":"https://doi.org/10.1109/fskd.2017.8393277","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2017 13th International Conference on Natural Computation, Fuzzy Systems and Knowledge Discovery (ICNC-FSKD)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5036198679","display_name":"Mounir Ketata","orcid":null},"institutions":[{"id":"https://openalex.org/I142899784","display_name":"University of Sfax","ror":"https://ror.org/04d4sd432","country_code":"TN","type":"education","lineage":["https://openalex.org/I142899784"]}],"countries":["TN"],"is_corresponding":true,"raw_author_name":"Mounir Ketata","raw_affiliation_strings":["MIRACL, University of Sfax, Sfax, Tunisia"],"affiliations":[{"raw_affiliation_string":"MIRACL, University of Sfax, Sfax, Tunisia","institution_ids":["https://openalex.org/I142899784"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5002847615","display_name":"Zied Loukil","orcid":null},"institutions":[{"id":"https://openalex.org/I142899784","display_name":"University of Sfax","ror":"https://ror.org/04d4sd432","country_code":"TN","type":"education","lineage":["https://openalex.org/I142899784"]}],"countries":["TN"],"is_corresponding":false,"raw_author_name":"Zied Loukil","raw_affiliation_strings":["MIRACL, University of Sfax, Sfax, Tunisia"],"affiliations":[{"raw_affiliation_string":"MIRACL, University of Sfax, Sfax, Tunisia","institution_ids":["https://openalex.org/I142899784"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5040720506","display_name":"Fa\u0131\u0308ez Gargouri","orcid":"https://orcid.org/0000-0003-2575-8654"},"institutions":[{"id":"https://openalex.org/I142899784","display_name":"University of Sfax","ror":"https://ror.org/04d4sd432","country_code":"TN","type":"education","lineage":["https://openalex.org/I142899784"]}],"countries":["TN"],"is_corresponding":false,"raw_author_name":"Faiez Gargouri","raw_affiliation_strings":["MIRACL, University of Sfax, Sfax, Tunisia"],"affiliations":[{"raw_affiliation_string":"MIRACL, University of Sfax, Sfax, Tunisia","institution_ids":["https://openalex.org/I142899784"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5036198679"],"corresponding_institution_ids":["https://openalex.org/I142899784"],"apc_list":null,"apc_paid":null,"fwci":0.2072,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.61513117,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"308","last_page":"313"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11596","display_name":"Constraint Satisfaction and Optimization","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11596","display_name":"Constraint Satisfaction and Optimization","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11106","display_name":"Data Management and Algorithms","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1711","display_name":"Signal Processing"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12288","display_name":"Optimization and Search Problems","score":0.9921000003814697,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/heuristics","display_name":"Heuristics","score":0.700600802898407},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6942242980003357},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5265653133392334},{"id":"https://openalex.org/keywords/capacity-management","display_name":"Capacity management","score":0.5143898129463196},{"id":"https://openalex.org/keywords/information-technology-infrastructure-library","display_name":"Information Technology Infrastructure Library","score":0.46800723671913147},{"id":"https://openalex.org/keywords/automated-planning-and-scheduling","display_name":"Automated planning and scheduling","score":0.449459433555603},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.3221060335636139},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.2702798843383789},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.16094577312469482},{"id":"https://openalex.org/keywords/information-technology","display_name":"Information technology","score":0.09120792150497437}],"concepts":[{"id":"https://openalex.org/C127705205","wikidata":"https://www.wikidata.org/wiki/Q5748245","display_name":"Heuristics","level":2,"score":0.700600802898407},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6942242980003357},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5265653133392334},{"id":"https://openalex.org/C191068436","wikidata":"https://www.wikidata.org/wiki/Q2145956","display_name":"Capacity management","level":2,"score":0.5143898129463196},{"id":"https://openalex.org/C201359696","wikidata":"https://www.wikidata.org/wiki/Q152361","display_name":"Information Technology Infrastructure Library","level":3,"score":0.46800723671913147},{"id":"https://openalex.org/C114073186","wikidata":"https://www.wikidata.org/wiki/Q2631895","display_name":"Automated planning and scheduling","level":2,"score":0.449459433555603},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.3221060335636139},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.2702798843383789},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.16094577312469482},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.09120792150497437},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/fskd.2017.8393277","is_oa":false,"landing_page_url":"https://doi.org/10.1109/fskd.2017.8393277","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2017 13th International Conference on Natural Computation, Fuzzy Systems and Knowledge Discovery (ICNC-FSKD)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":12,"referenced_works":["https://openalex.org/W613054787","https://openalex.org/W627487437","https://openalex.org/W1515177345","https://openalex.org/W1601649239","https://openalex.org/W1733489975","https://openalex.org/W2043193943","https://openalex.org/W2066851828","https://openalex.org/W2528173855","https://openalex.org/W2531695879","https://openalex.org/W6619879993","https://openalex.org/W6635893188","https://openalex.org/W6661110980"],"related_works":["https://openalex.org/W2515833716","https://openalex.org/W2745038897","https://openalex.org/W2535741298","https://openalex.org/W2272282269","https://openalex.org/W4207052356","https://openalex.org/W2390187547","https://openalex.org/W1481216555","https://openalex.org/W2522683854","https://openalex.org/W1538621875","https://openalex.org/W2295362659"],"abstract_inverted_index":{"In":[0,88],"the":[1,34,78,95,101,115,120,134],"after-sales":[2],"services":[3],"management,":[4],"and":[5,72,97,106],"particularly":[6,52],"customer":[7],"interventions":[8,38,55,105],"planning,":[9],"artificial":[10],"intelligence":[11],"can":[12],"play":[13],"an":[14],"important":[15],"role":[16],"in":[17,26,56,111,137],"finding":[18],"optimal":[19],"solutions.":[20],"Several":[21],"works":[22],"have":[23],"been":[24],"developed":[25],"this":[27,89],"context,":[28],"for":[29,53,100],"example":[30],"trying":[31],"to":[32,46,76,93,107,113],"transform":[33,47],"problem":[35,43,102],"of":[36,103],"planning":[37,54,104],"into":[39,49],"a":[40,50],"vehicle":[41],"routing":[42],"(VRP),":[44],"or":[45,85],"it":[48],"CSP,":[51],"ITIL":[57,138],"framework.":[58],"However,":[59],"solving":[60],"these":[61],"problems":[62],"by":[63,81,118,133],"classical":[64],"CSP":[65,96],"solvers":[66],"still":[67],"needs":[68],"quite":[69],"large":[70],"time":[71,80,117],"we":[73,91],"hardly":[74],"need":[75],"optimize":[77,114],"search":[79,121],"proposing":[82],"specific":[83],"heuristics":[84],"filtering":[86,109],"rules.":[87],"paper":[90],"propose":[92,108],"improve":[94],"COP":[98],"models":[99],"rules":[110],"order":[112],"resolution":[116],"reducing":[119],"space.":[122],"The":[123],"experimental":[124],"studies":[125],"will":[126],"be":[127],"carried":[128],"out":[129],"with":[130],"examples":[131],"inspired":[132],"incidents":[135],"management":[136],"context.":[139]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2019,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}