{"id":"https://openalex.org/W2035511880","doi":"https://doi.org/10.1109/fskd.2010.5569182","title":"The information service performance evaluation model and empirical analysis based on the grey clustering analysis","display_name":"The information service performance evaluation model and empirical analysis based on the grey clustering analysis","publication_year":2010,"publication_date":"2010-08-01","ids":{"openalex":"https://openalex.org/W2035511880","doi":"https://doi.org/10.1109/fskd.2010.5569182","mag":"2035511880"},"language":"en","primary_location":{"id":"doi:10.1109/fskd.2010.5569182","is_oa":false,"landing_page_url":"https://doi.org/10.1109/fskd.2010.5569182","pdf_url":null,"source":{"id":"https://openalex.org/S4363608217","display_name":"2010 Seventh International Conference on Fuzzy Systems and Knowledge Discovery","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2010 Seventh International Conference on Fuzzy Systems and Knowledge Discovery","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5109243919","display_name":"Chunmei Liu","orcid":"https://orcid.org/0000-0002-1581-7684"},"institutions":[{"id":"https://openalex.org/I181679659","display_name":"Shanghai University of Finance and Economics","ror":"https://ror.org/00wtvfq62","country_code":"CN","type":"education","lineage":["https://openalex.org/I181679659"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Chunmei Liu","raw_affiliation_strings":["School of Information Management and Engineering, Shanghai University of Finance and Economics, Shanghai, China","School of Information Management & Engineering, Shanghai University of Finance and Economics, China"],"affiliations":[{"raw_affiliation_string":"School of Information Management and Engineering, Shanghai University of Finance and Economics, Shanghai, China","institution_ids":["https://openalex.org/I181679659"]},{"raw_affiliation_string":"School of Information Management & Engineering, Shanghai University of Finance and Economics, China","institution_ids":["https://openalex.org/I181679659"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5109243919"],"corresponding_institution_ids":["https://openalex.org/I181679659"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.20162382,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"2","issue":null,"first_page":"1387","last_page":"1391"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14369","display_name":"Diverse Interdisciplinary Research Innovations","score":0.9025999903678894,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14369","display_name":"Diverse Interdisciplinary Research Innovations","score":0.9025999903678894,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/balanced-scorecard","display_name":"Balanced scorecard","score":0.7447707653045654},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6023430228233337},{"id":"https://openalex.org/keywords/cluster-analysis","display_name":"Cluster analysis","score":0.5952655673027039},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5735160708427429},{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.5405665040016174},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.4807269871234894},{"id":"https://openalex.org/keywords/index","display_name":"Index (typography)","score":0.47851240634918213},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4557558596134186},{"id":"https://openalex.org/keywords/grey-relational-analysis","display_name":"Grey relational analysis","score":0.41730397939682007},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.4112115502357483},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.3314248323440552},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.24508947134017944},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.23485127091407776},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.17479440569877625},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.17284977436065674},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.11510834097862244},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.11173763871192932},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.11141610145568848},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.08547204732894897}],"concepts":[{"id":"https://openalex.org/C199004533","wikidata":"https://www.wikidata.org/wiki/Q210127","display_name":"Balanced scorecard","level":2,"score":0.7447707653045654},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6023430228233337},{"id":"https://openalex.org/C73555534","wikidata":"https://www.wikidata.org/wiki/Q622825","display_name":"Cluster analysis","level":2,"score":0.5952655673027039},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5735160708427429},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.5405665040016174},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.4807269871234894},{"id":"https://openalex.org/C2777382242","wikidata":"https://www.wikidata.org/wiki/Q6017816","display_name":"Index (typography)","level":2,"score":0.47851240634918213},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4557558596134186},{"id":"https://openalex.org/C64734493","wikidata":"https://www.wikidata.org/wiki/Q5608296","display_name":"Grey relational analysis","level":2,"score":0.41730397939682007},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.4112115502357483},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.3314248323440552},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.24508947134017944},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.23485127091407776},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.17479440569877625},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.17284977436065674},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.11510834097862244},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.11173763871192932},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.11141610145568848},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.08547204732894897},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/fskd.2010.5569182","is_oa":false,"landing_page_url":"https://doi.org/10.1109/fskd.2010.5569182","pdf_url":null,"source":{"id":"https://openalex.org/S4363608217","display_name":"2010 Seventh International Conference on Fuzzy Systems and Knowledge Discovery","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2010 Seventh International Conference on Fuzzy Systems and Knowledge Discovery","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.6899999976158142,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":4,"referenced_works":["https://openalex.org/W1595326414","https://openalex.org/W2028500282","https://openalex.org/W2363297415","https://openalex.org/W2616295071"],"related_works":["https://openalex.org/W3093934131","https://openalex.org/W2164684113","https://openalex.org/W3121818711","https://openalex.org/W3127785488","https://openalex.org/W1601174903","https://openalex.org/W2530775258","https://openalex.org/W2372357621","https://openalex.org/W2148878848","https://openalex.org/W2073280092","https://openalex.org/W1979997382"],"abstract_inverted_index":{"According":[0],"to":[1],"the":[2,5,9,13,23,35,40,46,49,57,62,66,70],"characteristics":[3],"of":[4,11,48],"information":[6,14,24,71],"service":[7,15,25,72],"and":[8,39,56,81],"principle":[10],"setting":[12],"evaluation":[16,27,74],"index":[17,28],"system,":[18],"this":[19],"paper":[20,67],"sets":[21,68],"up":[22,69],"performance":[26,50,73],"system":[29,64],"including":[30],"financial":[31],"indicators,":[32],"customer":[33],"satisfaction,":[34],"technical":[36],"innovation":[37],"ability":[38],"human":[41],"capital":[42,55],"investment":[43],"based":[44,76],"on":[45,77],"thought":[47],"evaluation,":[51],"such":[52],"as":[53,90],"intellectual":[54],"balanced":[58],"scorecard.":[59],"By":[60],"applying":[61],"grey":[63,78],"theory,":[65],"model":[75],"clustering":[79],"analysis":[80,84],"makes":[82],"empirical":[83],"by":[85],"taking":[86],"2005":[87],"listed":[88],"companies":[89],"examples.":[91]},"counts_by_year":[{"year":2023,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
