{"id":"https://openalex.org/W7130575233","doi":"https://doi.org/10.1109/fllm67465.2025.11391158","title":"AI-Driven Trouble Ticket Generation and Misconfiguration Diagnosis in Enterprise Systems","display_name":"AI-Driven Trouble Ticket Generation and Misconfiguration Diagnosis in Enterprise Systems","publication_year":2025,"publication_date":"2025-11-25","ids":{"openalex":"https://openalex.org/W7130575233","doi":"https://doi.org/10.1109/fllm67465.2025.11391158"},"language":null,"primary_location":{"id":"doi:10.1109/fllm67465.2025.11391158","is_oa":false,"landing_page_url":"https://doi.org/10.1109/fllm67465.2025.11391158","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2025 3rd International Conference on Foundation and Large Language Models (FLLM)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5116077052","display_name":"Negar Mohammadi Koushki","orcid":"https://orcid.org/0000-0002-2171-1691"},"institutions":[{"id":"https://openalex.org/I84392919","display_name":"Temple University","ror":"https://ror.org/00kx1jb78","country_code":"US","type":"education","lineage":["https://openalex.org/I84392919"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Negar Mohammadi Koushki","raw_affiliation_strings":["Temple University,Philadelphia,USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Temple University,Philadelphia,USA","institution_ids":["https://openalex.org/I84392919"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5126408703","display_name":"Ibrahim El-Shekeil","orcid":null},"institutions":[{"id":"https://openalex.org/I4210152138","display_name":"Metro Urology","ror":"https://ror.org/04r1rka16","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I4210152138"]},{"id":"https://openalex.org/I99069390","display_name":"Metropolitan State University","ror":"https://ror.org/056rp9e47","country_code":"US","type":"education","lineage":["https://openalex.org/I91221267","https://openalex.org/I99069390"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Ibrahim El-Shekeil","raw_affiliation_strings":["Metro State University,St. Paul,Minnesota"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Metro State University,St. Paul,Minnesota","institution_ids":["https://openalex.org/I99069390","https://openalex.org/I4210152138"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5120947453","display_name":"Krishna Kant","orcid":null},"institutions":[{"id":"https://openalex.org/I84392919","display_name":"Temple University","ror":"https://ror.org/00kx1jb78","country_code":"US","type":"education","lineage":["https://openalex.org/I84392919"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Krishna Kant","raw_affiliation_strings":["Temple University,Philadelphia,USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Temple University,Philadelphia,USA","institution_ids":["https://openalex.org/I84392919"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5116077052"],"corresponding_institution_ids":["https://openalex.org/I84392919"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.72527854,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"521","last_page":"530"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12127","display_name":"Software System Performance and Reliability","score":0.9581999778747559,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12127","display_name":"Software System Performance and Reliability","score":0.9581999778747559,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10743","display_name":"Software Testing and Debugging Techniques","score":0.013399999588727951,"subfield":{"id":"https://openalex.org/subfields/1712","display_name":"Software"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10639","display_name":"Advanced Software Engineering Methodologies","score":0.0038999998942017555,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/ticket","display_name":"Ticket","score":0.6502000093460083},{"id":"https://openalex.org/keywords/dialog-system","display_name":"Dialog system","score":0.5360999703407288},{"id":"https://openalex.org/keywords/test","display_name":"Test (biology)","score":0.5012999773025513},{"id":"https://openalex.org/keywords/complaint","display_name":"Complaint","score":0.49129998683929443},{"id":"https://openalex.org/keywords/natural-language","display_name":"Natural language","score":0.4717000126838684},{"id":"https://openalex.org/keywords/dialog-box","display_name":"Dialog box","score":0.4666999876499176},{"id":"https://openalex.org/keywords/fault","display_name":"Fault (geology)","score":0.37630000710487366},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.37389999628067017}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7838000059127808},{"id":"https://openalex.org/C2776540713","wikidata":"https://www.wikidata.org/wiki/Q7800647","display_name":"Ticket","level":2,"score":0.6502000093460083},{"id":"https://openalex.org/C190954187","wikidata":"https://www.wikidata.org/wiki/Q5270587","display_name":"Dialog system","level":3,"score":0.5360999703407288},{"id":"https://openalex.org/C2777267654","wikidata":"https://www.wikidata.org/wiki/Q3519023","display_name":"Test (biology)","level":2,"score":0.5012999773025513},{"id":"https://openalex.org/C2780838233","wikidata":"https://www.wikidata.org/wiki/Q836925","display_name":"Complaint","level":2,"score":0.49129998683929443},{"id":"https://openalex.org/C195324797","wikidata":"https://www.wikidata.org/wiki/Q33742","display_name":"Natural language","level":2,"score":0.4717000126838684},{"id":"https://openalex.org/C173853756","wikidata":"https://www.wikidata.org/wiki/Q86915","display_name":"Dialog box","level":2,"score":0.4666999876499176},{"id":"https://openalex.org/C175551986","wikidata":"https://www.wikidata.org/wiki/Q47089","display_name":"Fault (geology)","level":2,"score":0.37630000710487366},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.37389999628067017},{"id":"https://openalex.org/C128942645","wikidata":"https://www.wikidata.org/wiki/Q1568346","display_name":"Test case","level":3,"score":0.37229999899864197},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.3562000095844269},{"id":"https://openalex.org/C84945661","wikidata":"https://www.wikidata.org/wiki/Q7366567","display_name":"Root cause","level":2,"score":0.3325999975204468},{"id":"https://openalex.org/C2776544517","wikidata":"https://www.wikidata.org/wiki/Q189447","display_name":"Unexpected events","level":2,"score":0.3296000063419342},{"id":"https://openalex.org/C9616225","wikidata":"https://www.wikidata.org/wiki/Q3929429","display_name":"Semantic reasoner","level":2,"score":0.325300008058548},{"id":"https://openalex.org/C27295321","wikidata":"https://www.wikidata.org/wiki/Q831795","display_name":"Enterprise information system","level":2,"score":0.32420000433921814},{"id":"https://openalex.org/C82157600","wikidata":"https://www.wikidata.org/wiki/Q2671652","display_name":"Diagnostic test","level":2,"score":0.3075000047683716},{"id":"https://openalex.org/C67571701","wikidata":"https://www.wikidata.org/wiki/Q1318054","display_name":"Enterprise system","level":2,"score":0.2996000051498413},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.290800005197525},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.29019999504089355},{"id":"https://openalex.org/C2779011373","wikidata":"https://www.wikidata.org/wiki/Q3962191","display_name":"Notification system","level":2,"score":0.29010000824928284},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.2865999937057495},{"id":"https://openalex.org/C534262118","wikidata":"https://www.wikidata.org/wiki/Q177719","display_name":"Medical diagnosis","level":2,"score":0.28630000352859497},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.2793999910354614},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.2750999927520752},{"id":"https://openalex.org/C185765463","wikidata":"https://www.wikidata.org/wiki/Q1318054","display_name":"Enterprise software","level":2,"score":0.27219998836517334}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/fllm67465.2025.11391158","is_oa":false,"landing_page_url":"https://doi.org/10.1109/fllm67465.2025.11391158","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2025 3rd International Conference on Foundation and Large Language Models (FLLM)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Peace, Justice and strong institutions","id":"https://metadata.un.org/sdg/16","score":0.47540345788002014}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":21,"referenced_works":["https://openalex.org/W1985410033","https://openalex.org/W2026498605","https://openalex.org/W2096904130","https://openalex.org/W2149848253","https://openalex.org/W2156279557","https://openalex.org/W2163975189","https://openalex.org/W2168967890","https://openalex.org/W2261611353","https://openalex.org/W2290414438","https://openalex.org/W2911038074","https://openalex.org/W2970641574","https://openalex.org/W4300945730","https://openalex.org/W4306962651","https://openalex.org/W4308965813","https://openalex.org/W4384787750","https://openalex.org/W4389523682","https://openalex.org/W4392700634","https://openalex.org/W4402670735","https://openalex.org/W4406957497","https://openalex.org/W4411113537","https://openalex.org/W4415689913"],"related_works":[],"abstract_inverted_index":{"Misconfigurations":[0],"in":[1,107,117],"enterprise":[2,109],"IT":[3],"systems":[4],"remain":[5],"a":[6,19,47,82,145],"leading":[7],"cause":[8],"of":[9,120,126,143],"service":[10],"disruptions":[11],"and":[12,32,57,73],"vulnerabilities.":[13],"In":[14,101],"this":[15],"paper,":[16],"we":[17],"present":[18],"self-adaptive":[20],"AI":[21,44],"agent":[22,45],"that":[23],"interactively":[24],"collects":[25],"diagnostic":[26,63,84],"symptoms":[27,67],"through":[28,89],"natural":[29],"language":[30,147],"conversations":[31],"collaborates":[33],"with":[34,49,152],"an":[35],"automated":[36,158],"diagnosis":[37,99],"system":[38,95,112],"to":[39,52,68,131,134],"identify":[40],"root":[41],"causes.":[42],"The":[43,93],"holds":[46],"dialog":[48],"the":[50,54,98,111,124,140],"user":[51,55],"clarify":[53],"complaint":[56],"then":[58],"translates":[59],"it":[60],"into":[61],"structured":[62],"tickets":[64,79],"by":[65,129],"mapping":[66],"relevant":[69],"configuration":[70],"variables":[71],"(CVs)":[72],"assigning":[74],"initial":[75],"confidence":[76],"scores.":[77],"These":[78],"guide":[80],"ConfExp,":[81],"confidence-driven":[83],"framework,":[85],"which":[86],"refines":[87],"hypotheses":[88],"system-level":[90],"test":[91,154],"execution.":[92],"combined":[94],"significantly":[96],"improves":[97],"process.":[100],"evaluations":[102],"across":[103],"75":[104],"fault":[105],"scenarios":[106],"emulated":[108],"environments,":[110],"correctly":[113],"identified":[114],"misconfigured":[115],"components":[116],"over":[118],"93%":[119],"cases":[121],"while":[122],"reducing":[123],"number":[125],"tests":[127],"required":[128],"up":[130],"47%":[132],"compared":[133],"using":[135],"ConfExp":[136],"alone.":[137],"This":[138],"demonstrates":[139],"e":[141],"ectiveness":[142],"combining":[144],"large":[146],"model":[148],"(LLM)-driven":[149],"symptom":[150],"elicitation":[151],"confidence-guided":[153],"execution":[155],"for":[156],"scalable,":[157],"troubleshooting.":[159]},"counts_by_year":[],"updated_date":"2026-05-01T08:36:08.643496","created_date":"2026-02-20T00:00:00"}