{"id":"https://openalex.org/W2010281102","doi":"https://doi.org/10.1109/etfa.2010.5641219","title":"Using Service Challenge-based Evaluations for the systematic innovation of proactive remote services — An industry case study","display_name":"Using Service Challenge-based Evaluations for the systematic innovation of proactive remote services — An industry case study","publication_year":2010,"publication_date":"2010-09-01","ids":{"openalex":"https://openalex.org/W2010281102","doi":"https://doi.org/10.1109/etfa.2010.5641219","mag":"2010281102"},"language":"en","primary_location":{"id":"doi:10.1109/etfa.2010.5641219","is_oa":false,"landing_page_url":"https://doi.org/10.1109/etfa.2010.5641219","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2010 IEEE 15th Conference on Emerging Technologies & Factory Automation (ETFA 2010)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5072813003","display_name":"Timo Holm","orcid":null},"institutions":[{"id":"https://openalex.org/I181369854","display_name":"Friedrich-Alexander-Universit\u00e4t Erlangen-N\u00fcrnberg","ror":"https://ror.org/00f7hpc57","country_code":"DE","type":"education","lineage":["https://openalex.org/I181369854"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Timo Holm","raw_affiliation_strings":["Department of Information Systems 3, Friedrich-Alexander-University of Erlangen-Nuremberg, Nuremberg, Germany","Dept. of Information Systems 3, Friedrich-Alexander-University Erlangen-Nuremberg, Lange Gasse 20, 90403 (Germany)"],"affiliations":[{"raw_affiliation_string":"Department of Information Systems 3, Friedrich-Alexander-University of Erlangen-Nuremberg, Nuremberg, Germany","institution_ids":["https://openalex.org/I181369854"]},{"raw_affiliation_string":"Dept. of Information Systems 3, Friedrich-Alexander-University Erlangen-Nuremberg, Lange Gasse 20, 90403 (Germany)","institution_ids":["https://openalex.org/I181369854"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5090553880","display_name":"Peter Wiener","orcid":null},"institutions":[{"id":"https://openalex.org/I1325886976","display_name":"Siemens (Germany)","ror":"https://ror.org/059mq0909","country_code":"DE","type":"company","lineage":["https://openalex.org/I1325886976"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Peter Wiener","raw_affiliation_strings":["Siemens Remote Service Sector Healthcare, Siemens AG, Erlangen, Germany","Siemens Remote Service, Sector Healthcare, (H IT SRS), Siemens AG, Frauenauracher Str. 85, 91056 Erlangen (Germany)"],"affiliations":[{"raw_affiliation_string":"Siemens Remote Service Sector Healthcare, Siemens AG, Erlangen, Germany","institution_ids":["https://openalex.org/I1325886976"]},{"raw_affiliation_string":"Siemens Remote Service, Sector Healthcare, (H IT SRS), Siemens AG, Frauenauracher Str. 85, 91056 Erlangen (Germany)","institution_ids":["https://openalex.org/I1325886976"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5109087736","display_name":"Stefan Horn","orcid":null},"institutions":[{"id":"https://openalex.org/I1325886976","display_name":"Siemens (Germany)","ror":"https://ror.org/059mq0909","country_code":"DE","type":"company","lineage":["https://openalex.org/I1325886976"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Stefan Horn","raw_affiliation_strings":["Global Technology Field Project Engineering Corporate Technology, Siemens AG, Erlangen, Germany","Global Technology Field Project Engineering, Corporate Technology, Siemens AG, G\u00fcnther Scharovsky Str. 1, 91058 Erlangen (Germany)"],"affiliations":[{"raw_affiliation_string":"Global Technology Field Project Engineering Corporate Technology, Siemens AG, Erlangen, Germany","institution_ids":["https://openalex.org/I1325886976"]},{"raw_affiliation_string":"Global Technology Field Project Engineering, Corporate Technology, Siemens AG, G\u00fcnther Scharovsky Str. 1, 91058 Erlangen (Germany)","institution_ids":["https://openalex.org/I1325886976"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5072813003"],"corresponding_institution_ids":["https://openalex.org/I181369854"],"apc_list":null,"apc_paid":null,"fwci":0.69644262,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.81728569,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"54","issue":null,"first_page":"1","last_page":"4"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11675","display_name":"Open Source Software Innovations","score":0.9763000011444092,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9745000004768372,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6621891260147095},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.48686519265174866},{"id":"https://openalex.org/keywords/competitive-advantage","display_name":"Competitive advantage","score":0.48673227429389954},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.45076829195022583},{"id":"https://openalex.org/keywords/siemens","display_name":"Siemens","score":0.42792800068855286},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4266164302825928},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.4152947962284088},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3783792555332184},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.20721033215522766},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.16388273239135742},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.0854305624961853}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6621891260147095},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.48686519265174866},{"id":"https://openalex.org/C58546491","wikidata":"https://www.wikidata.org/wiki/Q1150207","display_name":"Competitive advantage","level":2,"score":0.48673227429389954},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.45076829195022583},{"id":"https://openalex.org/C100053769","wikidata":"https://www.wikidata.org/wiki/Q169893","display_name":"Siemens","level":2,"score":0.42792800068855286},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4266164302825928},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.4152947962284088},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3783792555332184},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.20721033215522766},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.16388273239135742},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0854305624961853},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/etfa.2010.5641219","is_oa":false,"landing_page_url":"https://doi.org/10.1109/etfa.2010.5641219","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2010 IEEE 15th Conference on Emerging Technologies & Factory Automation (ETFA 2010)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.699999988079071}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":2,"referenced_works":["https://openalex.org/W2141854180","https://openalex.org/W2162283180"],"related_works":["https://openalex.org/W1979357038","https://openalex.org/W2349925500","https://openalex.org/W2356373089","https://openalex.org/W2374514301","https://openalex.org/W2618605078","https://openalex.org/W2970958542","https://openalex.org/W1938504721","https://openalex.org/W627866364","https://openalex.org/W2354334142","https://openalex.org/W2111658091"],"abstract_inverted_index":{"Remote":[0,57],"services":[1],"of":[2,35,54,67,71],"machines":[3],"and":[4,16,31],"industrial":[5,68],"plants":[6],"-":[7,19],"especially":[8],"proactive":[9,50,88],"elements":[10],"like":[11],"software":[12],"distribution,":[13],"event":[14],"monitoring":[15],"inventory":[17],"management":[18],"are":[20],"services,":[21],"which":[22],"have":[23],"become":[24],"a":[25,86],"significant":[26],"competitive":[27],"edge":[28],"for":[29],"machine-":[30],"plant":[32],"manufacturers.":[33],"Objective":[34],"the":[36,49,65,72],"Service":[37,58],"Challenge":[38],"based":[39],"Evaluations":[40],"described":[41],"in":[42,82],"this":[43],"contribution":[44],"was":[45,74],"to":[46,63,75,84],"check":[47],"whether":[48],"remote":[51,89],"service":[52,90],"modules":[53],"Siemens'":[55],"common":[56],"Platform":[59],"were":[60],"sufficiently":[61],"suited":[62],"match":[64],"challenges":[66],"service;":[69],"goal":[70],"authors":[73],"systematically":[76],"innovate":[77],"them":[78],"where":[79],"they":[80],"didn't,":[81],"order":[83],"form":[85],"company-wide":[87],"offering.":[91]},"counts_by_year":[{"year":2013,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}