{"id":"https://openalex.org/W2125246529","doi":"https://doi.org/10.1109/csmr.2008.4493334","title":"Outline of an SLA Management Model","display_name":"Outline of an SLA Management Model","publication_year":2008,"publication_date":"2008-04-01","ids":{"openalex":"https://openalex.org/W2125246529","doi":"https://doi.org/10.1109/csmr.2008.4493334","mag":"2125246529"},"language":"en","primary_location":{"id":"doi:10.1109/csmr.2008.4493334","is_oa":false,"landing_page_url":"https://doi.org/10.1109/csmr.2008.4493334","pdf_url":null,"source":{"id":"https://openalex.org/S4210201492","display_name":"Proceedings of the ... European Conference on Software Maintenance and Reengineering/Proceedings of the European Conference on Software Maintenance and Reengineering","issn_l":"1534-5351","issn":["1534-5351","2640-7574"],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2008 12th European Conference on Software Maintenance and Reengineering","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5111883347","display_name":"Mira Kajko\u2010Mattsson","orcid":null},"institutions":[{"id":"https://openalex.org/I161593684","display_name":"Stockholm University","ror":"https://ror.org/05f0yaq80","country_code":"SE","type":"education","lineage":["https://openalex.org/I161593684"]},{"id":"https://openalex.org/I86987016","display_name":"KTH Royal Institute of Technology","ror":"https://ror.org/026vcq606","country_code":"SE","type":"education","lineage":["https://openalex.org/I86987016"]}],"countries":["SE"],"is_corresponding":true,"raw_author_name":"Mira Kajko-Mattsson","raw_affiliation_strings":["Department of Computer and Systems Sciences, Stockholm University and Royal Institute of Technology, Sweden","Stockholm Univ./R. Inst. of Technol., Stockholm"],"affiliations":[{"raw_affiliation_string":"Department of Computer and Systems Sciences, Stockholm University and Royal Institute of Technology, Sweden","institution_ids":["https://openalex.org/I86987016","https://openalex.org/I161593684"]},{"raw_affiliation_string":"Stockholm Univ./R. Inst. of Technol., Stockholm","institution_ids":["https://openalex.org/I161593684"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5071358306","display_name":"Christos Makridis","orcid":null},"institutions":[{"id":"https://openalex.org/I86987016","display_name":"KTH Royal Institute of Technology","ror":"https://ror.org/026vcq606","country_code":"SE","type":"education","lineage":["https://openalex.org/I86987016"]},{"id":"https://openalex.org/I161593684","display_name":"Stockholm University","ror":"https://ror.org/05f0yaq80","country_code":"SE","type":"education","lineage":["https://openalex.org/I161593684"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Christos Makridis","raw_affiliation_strings":["Department of Computer and Systems Sciences, Stockholm University and Royal Institute of Technology, Sweden","Stockholm Univ./R. Inst. of Technol., Stockholm"],"affiliations":[{"raw_affiliation_string":"Department of Computer and Systems Sciences, Stockholm University and Royal Institute of Technology, Sweden","institution_ids":["https://openalex.org/I86987016","https://openalex.org/I161593684"]},{"raw_affiliation_string":"Stockholm Univ./R. Inst. of Technol., Stockholm","institution_ids":["https://openalex.org/I161593684"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5111883347"],"corresponding_institution_ids":["https://openalex.org/I161593684","https://openalex.org/I86987016"],"apc_list":null,"apc_paid":null,"fwci":0.4958,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.71959459,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"308","last_page":"310"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.7712000012397766,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.7712000012397766,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12203","display_name":"Mobile Agent-Based Network Management","score":0.7264000177383423,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-level-agreement","display_name":"Service-level agreement","score":0.6539698839187622},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5609682202339172},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.448961079120636},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.37452325224876404},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2986345887184143},{"id":"https://openalex.org/keywords/quality-of-service","display_name":"Quality of service","score":0.16145795583724976},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.1566115915775299},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.10164690017700195}],"concepts":[{"id":"https://openalex.org/C2778160497","wikidata":"https://www.wikidata.org/wiki/Q869830","display_name":"Service-level agreement","level":3,"score":0.6539698839187622},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5609682202339172},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.448961079120636},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.37452325224876404},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2986345887184143},{"id":"https://openalex.org/C5119721","wikidata":"https://www.wikidata.org/wiki/Q220501","display_name":"Quality of service","level":2,"score":0.16145795583724976},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.1566115915775299},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.10164690017700195}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/csmr.2008.4493334","is_oa":false,"landing_page_url":"https://doi.org/10.1109/csmr.2008.4493334","pdf_url":null,"source":{"id":"https://openalex.org/S4210201492","display_name":"Proceedings of the ... European Conference on Software Maintenance and Reengineering/Proceedings of the European Conference on Software Maintenance and Reengineering","issn_l":"1534-5351","issn":["1534-5351","2640-7574"],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2008 12th European Conference on Software Maintenance and Reengineering","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.5699999928474426}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":2,"referenced_works":["https://openalex.org/W1534271906","https://openalex.org/W2104356319"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W2358668433","https://openalex.org/W4396701345","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W4396696052","https://openalex.org/W4402327032","https://openalex.org/W2382290278"],"abstract_inverted_index":{"In":[0],"this":[1],"paper,":[2],"we":[3],"outline":[4],"a":[5],"service":[6],"level":[7],"agreement":[8],"(SLA)":[9],"management":[10],"model.":[11],"The":[12],"model":[13],"has":[14],"been":[15],"elicited":[16],"within":[17],"four":[18],"industrial":[19,27],"companies.":[20],"Hence,":[21],"it":[22],"reflects":[23],"current":[24],"state":[25],"of":[26],"practice.":[28]},"counts_by_year":[{"year":2020,"cited_by_count":1},{"year":2015,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
