{"id":"https://openalex.org/W3169855869","doi":"https://doi.org/10.1109/cscwd49262.2021.9437746","title":"Assessing the Quality of Local E-Government Service Through Citizen-Sourcing Applications","display_name":"Assessing the Quality of Local E-Government Service Through Citizen-Sourcing Applications","publication_year":2021,"publication_date":"2021-05-05","ids":{"openalex":"https://openalex.org/W3169855869","doi":"https://doi.org/10.1109/cscwd49262.2021.9437746","mag":"3169855869"},"language":"en","primary_location":{"id":"doi:10.1109/cscwd49262.2021.9437746","is_oa":false,"landing_page_url":"https://doi.org/10.1109/cscwd49262.2021.9437746","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2021 IEEE 24th International Conference on Computer Supported Cooperative Work in Design (CSCWD)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5090447970","display_name":"Mateus de Souza Monteiro","orcid":"https://orcid.org/0000-0002-4502-4319"},"institutions":[{"id":"https://openalex.org/I161127581","display_name":"Universidade Federal Fluminense","ror":"https://ror.org/02rjhbb08","country_code":"BR","type":"education","lineage":["https://openalex.org/I161127581"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Mateus Monteiro","raw_affiliation_strings":["Universidade Federal Fluminense, Computer Institute, Niter\u00f3i, RJ, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade Federal Fluminense, Computer Institute, Niter\u00f3i, RJ, Brazil","institution_ids":["https://openalex.org/I161127581"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5009130950","display_name":"Leonardo Vasconcelos","orcid":"https://orcid.org/0000-0001-7711-2041"},"institutions":[{"id":"https://openalex.org/I161127581","display_name":"Universidade Federal Fluminense","ror":"https://ror.org/02rjhbb08","country_code":"BR","type":"education","lineage":["https://openalex.org/I161127581"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Leonardo Vasconcelos","raw_affiliation_strings":["Universidade Federal Fluminense, Computer Institute, Niter\u00f3i, RJ, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade Federal Fluminense, Computer Institute, Niter\u00f3i, RJ, Brazil","institution_ids":["https://openalex.org/I161127581"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5011689156","display_name":"Jos\u00e9 Viterbo","orcid":"https://orcid.org/0000-0002-0339-6624"},"institutions":[{"id":"https://openalex.org/I161127581","display_name":"Universidade Federal Fluminense","ror":"https://ror.org/02rjhbb08","country_code":"BR","type":"education","lineage":["https://openalex.org/I161127581"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Jose Viterbo","raw_affiliation_strings":["Universidade Federal Fluminense, Computer Institute, Niter\u00f3i, RJ, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade Federal Fluminense, Computer Institute, Niter\u00f3i, RJ, Brazil","institution_ids":["https://openalex.org/I161127581"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5051161089","display_name":"Luciana Cardoso de Castro Salgado","orcid":"https://orcid.org/0000-0003-1207-6021"},"institutions":[{"id":"https://openalex.org/I161127581","display_name":"Universidade Federal Fluminense","ror":"https://ror.org/02rjhbb08","country_code":"BR","type":"education","lineage":["https://openalex.org/I161127581"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Luciana Salgado","raw_affiliation_strings":["Universidade Federal Fluminense, Computer Institute, Niter\u00f3i, RJ, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade Federal Fluminense, Computer Institute, Niter\u00f3i, RJ, Brazil","institution_ids":["https://openalex.org/I161127581"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5073335805","display_name":"Fl\u00e1via Bernardini","orcid":"https://orcid.org/0000-0001-8801-827X"},"institutions":[{"id":"https://openalex.org/I161127581","display_name":"Universidade Federal Fluminense","ror":"https://ror.org/02rjhbb08","country_code":"BR","type":"education","lineage":["https://openalex.org/I161127581"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Flavia Bernardini","raw_affiliation_strings":["Universidade Federal Fluminense, Computer Institute, Niter\u00f3i, RJ, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade Federal Fluminense, Computer Institute, Niter\u00f3i, RJ, Brazil","institution_ids":["https://openalex.org/I161127581"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I161127581"],"apc_list":null,"apc_paid":null,"fwci":11.8988,"has_fulltext":false,"cited_by_count":16,"citation_normalized_percentile":{"value":0.98167962,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"1178","last_page":"1183"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9797999858856201,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9014999866485596,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/crowdsourcing","display_name":"Crowdsourcing","score":0.878695547580719},{"id":"https://openalex.org/keywords/crowd-sourcing","display_name":"Crowd sourcing","score":0.6379894614219666},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.6352270841598511},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.6328114867210388},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6225975751876831},{"id":"https://openalex.org/keywords/local-government","display_name":"Local government","score":0.5664317011833191},{"id":"https://openalex.org/keywords/citizen-science","display_name":"Citizen science","score":0.5478715896606445},{"id":"https://openalex.org/keywords/implementation","display_name":"Implementation","score":0.5262597799301147},{"id":"https://openalex.org/keywords/action","display_name":"Action (physics)","score":0.48951923847198486},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4763386845588684},{"id":"https://openalex.org/keywords/e-government","display_name":"E-Government","score":0.466043621301651},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4632633328437805},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.45483464002609253},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.44529443979263306},{"id":"https://openalex.org/keywords/public-administration","display_name":"Public administration","score":0.2759183943271637},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.2406734824180603},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.22012171149253845},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.21550291776657104},{"id":"https://openalex.org/keywords/information-and-communications-technology","display_name":"Information and Communications Technology","score":0.18590721487998962},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.1457424759864807}],"concepts":[{"id":"https://openalex.org/C62230096","wikidata":"https://www.wikidata.org/wiki/Q275969","display_name":"Crowdsourcing","level":2,"score":0.878695547580719},{"id":"https://openalex.org/C3018396927","wikidata":"https://www.wikidata.org/wiki/Q275969","display_name":"Crowd sourcing","level":2,"score":0.6379894614219666},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6352270841598511},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.6328114867210388},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6225975751876831},{"id":"https://openalex.org/C2778719706","wikidata":"https://www.wikidata.org/wiki/Q6501447","display_name":"Local government","level":2,"score":0.5664317011833191},{"id":"https://openalex.org/C197352329","wikidata":"https://www.wikidata.org/wiki/Q1093434","display_name":"Citizen science","level":2,"score":0.5478715896606445},{"id":"https://openalex.org/C26713055","wikidata":"https://www.wikidata.org/wiki/Q245962","display_name":"Implementation","level":2,"score":0.5262597799301147},{"id":"https://openalex.org/C2780791683","wikidata":"https://www.wikidata.org/wiki/Q846785","display_name":"Action (physics)","level":2,"score":0.48951923847198486},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4763386845588684},{"id":"https://openalex.org/C170007233","wikidata":"https://www.wikidata.org/wiki/Q211017","display_name":"E-Government","level":3,"score":0.466043621301651},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4632633328437805},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.45483464002609253},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.44529443979263306},{"id":"https://openalex.org/C3116431","wikidata":"https://www.wikidata.org/wiki/Q31728","display_name":"Public administration","level":1,"score":0.2759183943271637},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.2406734824180603},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.22012171149253845},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.21550291776657104},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.18590721487998962},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.1457424759864807},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/cscwd49262.2021.9437746","is_oa":false,"landing_page_url":"https://doi.org/10.1109/cscwd49262.2021.9437746","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2021 IEEE 24th International Conference on Computer Supported Cooperative Work in Design (CSCWD)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.5400000214576721,"id":"https://metadata.un.org/sdg/16","display_name":"Peace, Justice and strong institutions"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":25,"referenced_works":["https://openalex.org/W1543344834","https://openalex.org/W1689771227","https://openalex.org/W1872316009","https://openalex.org/W2003952876","https://openalex.org/W2026490835","https://openalex.org/W2032326839","https://openalex.org/W2037683264","https://openalex.org/W2063636761","https://openalex.org/W2085110808","https://openalex.org/W2135492276","https://openalex.org/W2142599319","https://openalex.org/W2183582654","https://openalex.org/W2332605193","https://openalex.org/W2398207577","https://openalex.org/W2555217187","https://openalex.org/W2760048954","https://openalex.org/W2763709411","https://openalex.org/W2887652298","https://openalex.org/W3080354186","https://openalex.org/W3116446006","https://openalex.org/W3125370327","https://openalex.org/W6637362001","https://openalex.org/W6639230568","https://openalex.org/W6712470168","https://openalex.org/W6989389113"],"related_works":["https://openalex.org/W2555391182","https://openalex.org/W2409650238","https://openalex.org/W2524552836","https://openalex.org/W4254383183","https://openalex.org/W2759836462","https://openalex.org/W2988492268","https://openalex.org/W2963303876","https://openalex.org/W2477336602","https://openalex.org/W2169105863","https://openalex.org/W2911172774"],"abstract_inverted_index":{"The":[0],"use":[1],"of":[2,22,26,93,114,159],"Crowdsourcing":[3],"to":[4,15,32,56,110,118,155],"solve":[5],"public":[6],"problems":[7,66],"is":[8],"called":[9],"Citizen-Sourcing":[10,27,103,122,142],"and":[11,38,72,164,166],"shows":[12],"the":[13,20,30,40,53,65,91,94,112,115,119,126,157,176],"potential":[14],"increase":[16],"citizen":[17,31,120,165],"participation":[18],"in":[19,59,102,146,175],"context":[21],"e-government.":[23],"Successful":[24],"implementations":[25],"applications":[28],"require":[29],"continuously":[33],"engage":[34],"with":[35,39],"each":[36],"other":[37,50],"government":[41,54],"through":[42,121],"these":[43],"applications.":[44,123],"In":[45,78],"general,":[46],"citizens":[47,101],"expect,":[48],"among":[49],"things,":[51],"that":[52],"responds":[55],"their":[57],"comments":[58],"an":[60,108],"application":[61,143],"by":[62,97],"immediately":[63],"solving":[64],"pointed":[67],"out":[68],"or":[69],"indicating":[70],"when":[71],"how":[73],"they":[74],"would":[75],"be":[76],"solved.":[77],"a":[79,132,141,152,167,171],"literature":[80],"review,":[81],"we":[82,106,129],"could":[83],"not":[84],"find":[85],"any":[86],"model":[87],"for":[88,100],"adequately":[89],"assessing":[90],"quality":[92,113,158],"service":[95],"provided":[96],"local":[98,162,172],"e-governments":[99],"scenarios.":[104],"Hence,":[105],"propose":[107],"approach":[109,154],"analyze":[111],"government's":[116],"response":[117],"To":[124],"validate":[125],"proposed":[127],"approach,":[128],"have":[130],"conducted":[131],"case":[133],"study":[134],"using":[135],"real":[136],"data":[137],"collected":[138],"from":[139],"Colab.re,":[140],"very":[144],"popular":[145],"Brazil.":[147],"Our":[148],"main":[149],"contributions":[150],"are":[151],"novel":[153],"assess":[156],"interaction":[160],"between":[161],"e-government":[163],"detailed":[168],"discussion":[169],"regarding":[170],"e-government's":[173],"action":[174],"platform.":[177]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":7},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":3}],"updated_date":"2026-01-13T01:12:25.745995","created_date":"2025-10-10T00:00:00"}
