{"id":"https://openalex.org/W4385301120","doi":"https://doi.org/10.1109/coins57856.2023.10189232","title":"Chatbot Integration for Metaverse - A University Platform Prototype","display_name":"Chatbot Integration for Metaverse - A University Platform Prototype","publication_year":2023,"publication_date":"2023-07-23","ids":{"openalex":"https://openalex.org/W4385301120","doi":"https://doi.org/10.1109/coins57856.2023.10189232"},"language":"en","primary_location":{"id":"doi:10.1109/coins57856.2023.10189232","is_oa":false,"landing_page_url":"http://dx.doi.org/10.1109/coins57856.2023.10189232","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2023 IEEE International Conference on Omni-layer Intelligent Systems (COINS)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5090201746","display_name":"Qitao Xie","orcid":null},"institutions":[{"id":"https://openalex.org/I4210122018","display_name":"University of Maryland Extension","ror":"https://ror.org/03r8q5f36","country_code":"US","type":"education","lineage":["https://openalex.org/I4210122018"]},{"id":"https://openalex.org/I6059380","display_name":"University of Baltimore","ror":"https://ror.org/024gw2733","country_code":"US","type":"education","lineage":["https://openalex.org/I6059380"]},{"id":"https://openalex.org/I79272384","display_name":"University of Maryland, Baltimore County","ror":"https://ror.org/02qskvh78","country_code":"US","type":"education","lineage":["https://openalex.org/I79272384"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Qitao Xie","raw_affiliation_strings":["UMBC,Baltimore,MD,USA","UMBC, Baltimore, MD, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"UMBC,Baltimore,MD,USA","institution_ids":["https://openalex.org/I4210122018","https://openalex.org/I6059380","https://openalex.org/I79272384"]},{"raw_affiliation_string":"UMBC, Baltimore, MD, USA","institution_ids":["https://openalex.org/I79272384"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102538915","display_name":"Wenxi Lu","orcid":null},"institutions":[{"id":"https://openalex.org/I78577930","display_name":"Columbia University","ror":"https://ror.org/00hj8s172","country_code":"US","type":"education","lineage":["https://openalex.org/I78577930"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Wenxi Lu","raw_affiliation_strings":["University of Columbia,New York,NY,USA","University of Columbia, New York, NY, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Columbia,New York,NY,USA","institution_ids":["https://openalex.org/I78577930"]},{"raw_affiliation_string":"University of Columbia, New York, NY, USA","institution_ids":["https://openalex.org/I78577930"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101518119","display_name":"Qingquan Zhang","orcid":"https://orcid.org/0009-0009-7445-3188"},"institutions":[{"id":"https://openalex.org/I22965374","display_name":"Committee on Institutional Cooperation","ror":"https://ror.org/02ntfsb56","country_code":"US","type":"education","lineage":["https://openalex.org/I22965374"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Qingquan Zhang","raw_affiliation_strings":["UIUC,Champaign,IL,USA","UIUC, Champaign, IL, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"UIUC,Champaign,IL,USA","institution_ids":["https://openalex.org/I22965374"]},{"raw_affiliation_string":"UIUC, Champaign, IL, USA","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5003633521","display_name":"Lingxiu Zhang","orcid":"https://orcid.org/0000-0003-0232-4001"},"institutions":[{"id":"https://openalex.org/I4210122018","display_name":"University of Maryland Extension","ror":"https://ror.org/03r8q5f36","country_code":"US","type":"education","lineage":["https://openalex.org/I4210122018"]},{"id":"https://openalex.org/I6059380","display_name":"University of Baltimore","ror":"https://ror.org/024gw2733","country_code":"US","type":"education","lineage":["https://openalex.org/I6059380"]},{"id":"https://openalex.org/I79272384","display_name":"University of Maryland, Baltimore County","ror":"https://ror.org/02qskvh78","country_code":"US","type":"education","lineage":["https://openalex.org/I79272384"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Lingxiu Zhang","raw_affiliation_strings":["UMBC,Baltimore,MD,USA","UMBC, Baltimore, MD, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"UMBC,Baltimore,MD,USA","institution_ids":["https://openalex.org/I4210122018","https://openalex.org/I6059380","https://openalex.org/I79272384"]},{"raw_affiliation_string":"UMBC, Baltimore, MD, USA","institution_ids":["https://openalex.org/I79272384"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101585352","display_name":"Ting Zhu","orcid":"https://orcid.org/0000-0001-6273-8148"},"institutions":[{"id":"https://openalex.org/I52357470","display_name":"The Ohio State University","ror":"https://ror.org/00rs6vg23","country_code":"US","type":"education","lineage":["https://openalex.org/I52357470"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Ting Zhu","raw_affiliation_strings":["Ohio State University,Columbus,OH,USA","Ohio State University, Columbus, OH, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Ohio State University,Columbus,OH,USA","institution_ids":["https://openalex.org/I52357470"]},{"raw_affiliation_string":"Ohio State University, Columbus, OH, USA","institution_ids":["https://openalex.org/I52357470"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101750217","display_name":"Jianwu Wang","orcid":"https://orcid.org/0000-0002-9933-1170"},"institutions":[{"id":"https://openalex.org/I4210122018","display_name":"University of Maryland Extension","ror":"https://ror.org/03r8q5f36","country_code":"US","type":"education","lineage":["https://openalex.org/I4210122018"]},{"id":"https://openalex.org/I6059380","display_name":"University of Baltimore","ror":"https://ror.org/024gw2733","country_code":"US","type":"education","lineage":["https://openalex.org/I6059380"]},{"id":"https://openalex.org/I79272384","display_name":"University of Maryland, Baltimore County","ror":"https://ror.org/02qskvh78","country_code":"US","type":"education","lineage":["https://openalex.org/I79272384"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jianwu Wang","raw_affiliation_strings":["UMBC,Baltimore,MD,USA","UMBC, Baltimore, MD, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"UMBC,Baltimore,MD,USA","institution_ids":["https://openalex.org/I4210122018","https://openalex.org/I6059380","https://openalex.org/I79272384"]},{"raw_affiliation_string":"UMBC, Baltimore, MD, USA","institution_ids":["https://openalex.org/I79272384"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":6,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.4684,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.8553067,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":95,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"6"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10883","display_name":"Ethics and Social Impacts of AI","score":0.960099995136261,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9585999846458435,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/metaverse","display_name":"Metaverse","score":0.8299417495727539},{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.7949538826942444},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.760452151298523},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.5312409400939941},{"id":"https://openalex.org/keywords/variety","display_name":"Variety (cybernetics)","score":0.48375701904296875},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.46927133202552795},{"id":"https://openalex.org/keywords/multimedia","display_name":"Multimedia","score":0.35142236948013306},{"id":"https://openalex.org/keywords/virtual-reality","display_name":"Virtual reality","score":0.2299915850162506},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.14673015475273132}],"concepts":[{"id":"https://openalex.org/C53332860","wikidata":"https://www.wikidata.org/wiki/Q2632041","display_name":"Metaverse","level":3,"score":0.8299417495727539},{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.7949538826942444},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.760452151298523},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.5312409400939941},{"id":"https://openalex.org/C136197465","wikidata":"https://www.wikidata.org/wiki/Q1729295","display_name":"Variety (cybernetics)","level":2,"score":0.48375701904296875},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.46927133202552795},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.35142236948013306},{"id":"https://openalex.org/C194969405","wikidata":"https://www.wikidata.org/wiki/Q170519","display_name":"Virtual reality","level":2,"score":0.2299915850162506},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.14673015475273132}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/coins57856.2023.10189232","is_oa":false,"landing_page_url":"http://dx.doi.org/10.1109/coins57856.2023.10189232","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2023 IEEE International Conference on Omni-layer Intelligent Systems (COINS)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Quality Education","score":0.8500000238418579,"id":"https://metadata.un.org/sdg/4"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":25,"referenced_works":["https://openalex.org/W2138857742","https://openalex.org/W2250790822","https://openalex.org/W2508865106","https://openalex.org/W2961575557","https://openalex.org/W2962739339","https://openalex.org/W2964303116","https://openalex.org/W2994319845","https://openalex.org/W3098267758","https://openalex.org/W3104499181","https://openalex.org/W3160111300","https://openalex.org/W3173777717","https://openalex.org/W3205270560","https://openalex.org/W4205671217","https://openalex.org/W4285107336","https://openalex.org/W4286769130","https://openalex.org/W4288073028","https://openalex.org/W4289600032","https://openalex.org/W4385245566","https://openalex.org/W6680300913","https://openalex.org/W6691303741","https://openalex.org/W6757817989","https://openalex.org/W6790003725","https://openalex.org/W6795221012","https://openalex.org/W6802386650","https://openalex.org/W6802728921"],"related_works":["https://openalex.org/W4383501580","https://openalex.org/W4214931137","https://openalex.org/W4313813117","https://openalex.org/W4382052417","https://openalex.org/W3192088754","https://openalex.org/W4387007686","https://openalex.org/W3084631705","https://openalex.org/W3176146353","https://openalex.org/W4293646425","https://openalex.org/W4379781060"],"abstract_inverted_index":{"The":[0,96],"integration":[1,78,129,184],"of":[2,38,75,83,87,93,98,168,185],"chatbots":[3,186],"in":[4,101,187,207],"a":[5,10,36,72,99,133,141,146,151,154,158,169,188,193,196],"university":[6,103,134,155,170,189],"platform":[7,104,190],"prototype":[8,167,175,191],"for":[9,127,130,179,192,199],"metaverse":[11,100,131,143,159,166,194],"has":[12,79],"the":[13,18,60,80,85,91,102,124,174,183,201,208],"potential":[14],"to":[15,64,68],"significantly":[16],"enhance":[17],"user":[19,69,202],"experience":[20,203],"by":[21],"providing":[22],"instant,":[23],"interactive,":[24],"and":[25,33,45,56,66,108,116,157,172,177,204],"personalized":[26],"support.":[27],"Chatbots":[28],"can":[29],"assist":[30],"both":[31],"students":[32],"faculty":[34],"with":[35,71],"variety":[37],"tasks,":[39],"including":[40],"course":[41],"navigation,":[42],"assignment":[43],"submissions,":[44],"answering":[46],"frequently":[47],"asked":[48],"questions.":[49],"By":[50],"utilizing":[51],"natural":[52],"language":[53],"processing":[54],"(NLP)":[55],"machine":[57],"learning":[58],"algorithms,":[59],"chatbot":[61,128,152],"is":[62],"able":[63],"understand":[65],"respond":[67],"inquiries":[70],"high":[73],"degree":[74],"accuracy.":[76],"This":[77],"added":[81],"benefit":[82],"increasing":[84],"efficiency":[86],"information":[88],"dissemination,":[89],"reducing":[90],"workload":[92],"administrative":[94],"staff.":[95],"use":[97],"creates":[105],"an":[106],"immersive":[107],"interactive":[109],"virtual":[110],"environment,":[111],"making":[112],"education":[113,206],"more":[114],"engaging":[115],"accessible.":[117],"In":[118],"this":[119],"paper,":[120],"we":[121,139],"will":[122,162],"highlight":[123],"representative":[125],"applications":[126],"on":[132],"platform.":[135,160],"To":[136],"achieve":[137],"this,":[138],"propose":[140],"three-layer":[142],"architecture":[144],"from":[145],"macro":[147],"perspective,":[148],"which":[149],"includes":[150],"platform,":[153,156],"We":[161],"illustrate":[163],"our":[164],"implemented":[165],"campus":[171],"discuss":[173],"design":[176],"insights":[178],"educational":[180],"purposes.":[181],"Overall,":[182],"provides":[195],"promising":[197],"avenue":[198],"enhancing":[200],"facilitating":[205],"digital":[209],"age.":[210]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":3}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
