{"id":"https://openalex.org/W2568509762","doi":"https://doi.org/10.1109/coginfocom.2016.7804525","title":"Can we detect speakers' empathy?: A real-life case study","display_name":"Can we detect speakers' empathy?: A real-life case study","publication_year":2016,"publication_date":"2016-10-01","ids":{"openalex":"https://openalex.org/W2568509762","doi":"https://doi.org/10.1109/coginfocom.2016.7804525","mag":"2568509762"},"language":"en","primary_location":{"id":"doi:10.1109/coginfocom.2016.7804525","is_oa":false,"landing_page_url":"https://doi.org/10.1109/coginfocom.2016.7804525","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2016 7th IEEE International Conference on Cognitive Infocommunications (CogInfoCom)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5053436179","display_name":"Firoj Alam","orcid":"https://orcid.org/0000-0001-7172-1997"},"institutions":[{"id":"https://openalex.org/I193223587","display_name":"University of Trento","ror":"https://ror.org/05trd4x28","country_code":"IT","type":"education","lineage":["https://openalex.org/I193223587"]}],"countries":["IT"],"is_corresponding":true,"raw_author_name":"Firoj Alam","raw_affiliation_strings":["Department of Information Engineering and Computer Science, University of Trento, Italy"],"affiliations":[{"raw_affiliation_string":"Department of Information Engineering and Computer Science, University of Trento, Italy","institution_ids":["https://openalex.org/I193223587"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5082314268","display_name":"Morena Danieli","orcid":"https://orcid.org/0000-0001-7888-5935"},"institutions":[{"id":"https://openalex.org/I193223587","display_name":"University of Trento","ror":"https://ror.org/05trd4x28","country_code":"IT","type":"education","lineage":["https://openalex.org/I193223587"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Morena Danieli","raw_affiliation_strings":["Department of Information Engineering and Computer Science, University of Trento, Italy"],"affiliations":[{"raw_affiliation_string":"Department of Information Engineering and Computer Science, University of Trento, Italy","institution_ids":["https://openalex.org/I193223587"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5062879885","display_name":"Giuseppe Riccardi","orcid":"https://orcid.org/0000-0002-0739-8184"},"institutions":[{"id":"https://openalex.org/I193223587","display_name":"University of Trento","ror":"https://ror.org/05trd4x28","country_code":"IT","type":"education","lineage":["https://openalex.org/I193223587"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Giuseppe Riccardi","raw_affiliation_strings":["Department of Information Engineering and Computer Science, University of Trento, Italy"],"affiliations":[{"raw_affiliation_string":"Department of Information Engineering and Computer Science, University of Trento, Italy","institution_ids":["https://openalex.org/I193223587"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5053436179"],"corresponding_institution_ids":["https://openalex.org/I193223587"],"apc_list":null,"apc_paid":null,"fwci":2.2539,"has_fulltext":false,"cited_by_count":19,"citation_normalized_percentile":{"value":0.88592318,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"000059","last_page":"000064"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10667","display_name":"Emotion and Mood Recognition","score":0.9921000003814697,"subfield":{"id":"https://openalex.org/subfields/3205","display_name":"Experimental and Cognitive Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10667","display_name":"Emotion and Mood Recognition","score":0.9921000003814697,"subfield":{"id":"https://openalex.org/subfields/3205","display_name":"Experimental and Cognitive Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11795","display_name":"Humor Studies and Applications","score":0.988099992275238,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11148","display_name":"Language, Metaphor, and Cognition","score":0.9750999808311462,"subfield":{"id":"https://openalex.org/subfields/3205","display_name":"Experimental and Cognitive Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/empathy","display_name":"Empathy","score":0.9227502942085266},{"id":"https://openalex.org/keywords/compassion","display_name":"Compassion","score":0.6664857864379883},{"id":"https://openalex.org/keywords/sympathy","display_name":"Sympathy","score":0.5917142629623413},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5781023502349854},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.512773334980011},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.495597243309021},{"id":"https://openalex.org/keywords/prosody","display_name":"Prosody","score":0.44598662853240967},{"id":"https://openalex.org/keywords/expressivity","display_name":"Expressivity","score":0.4417315721511841},{"id":"https://openalex.org/keywords/cognitive-psychology","display_name":"Cognitive psychology","score":0.4320315718650818},{"id":"https://openalex.org/keywords/natural-language-processing","display_name":"Natural language processing","score":0.3489193916320801},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.23165160417556763},{"id":"https://openalex.org/keywords/speech-recognition","display_name":"Speech recognition","score":0.20921412110328674}],"concepts":[{"id":"https://openalex.org/C2779885105","wikidata":"https://www.wikidata.org/wiki/Q182263","display_name":"Empathy","level":2,"score":0.9227502942085266},{"id":"https://openalex.org/C2777432744","wikidata":"https://www.wikidata.org/wiki/Q1412160","display_name":"Compassion","level":2,"score":0.6664857864379883},{"id":"https://openalex.org/C2779115301","wikidata":"https://www.wikidata.org/wiki/Q752118","display_name":"Sympathy","level":2,"score":0.5917142629623413},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5781023502349854},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.512773334980011},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.495597243309021},{"id":"https://openalex.org/C542774811","wikidata":"https://www.wikidata.org/wiki/Q10880526","display_name":"Prosody","level":2,"score":0.44598662853240967},{"id":"https://openalex.org/C92811239","wikidata":"https://www.wikidata.org/wiki/Q20998670","display_name":"Expressivity","level":2,"score":0.4417315721511841},{"id":"https://openalex.org/C180747234","wikidata":"https://www.wikidata.org/wiki/Q23373","display_name":"Cognitive psychology","level":1,"score":0.4320315718650818},{"id":"https://openalex.org/C204321447","wikidata":"https://www.wikidata.org/wiki/Q30642","display_name":"Natural language processing","level":1,"score":0.3489193916320801},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.23165160417556763},{"id":"https://openalex.org/C28490314","wikidata":"https://www.wikidata.org/wiki/Q189436","display_name":"Speech recognition","level":1,"score":0.20921412110328674},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C54355233","wikidata":"https://www.wikidata.org/wiki/Q7162","display_name":"Genetics","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/coginfocom.2016.7804525","is_oa":false,"landing_page_url":"https://doi.org/10.1109/coginfocom.2016.7804525","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2016 7th IEEE International Conference on Cognitive Infocommunications (CogInfoCom)","raw_type":"proceedings-article"},{"id":"pmh:oai:iris.unitn.it:11572/169114","is_oa":false,"landing_page_url":"http://hdl.handle.net/11572/169114","pdf_url":null,"source":{"id":"https://openalex.org/S4306401913","display_name":"Institutional Research Information System (Universit\u00e0 degli Studi di Trento)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I193223587","host_organization_name":"University of Trento","host_organization_lineage":["https://openalex.org/I193223587"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/conferenceObject"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.7900000214576721,"display_name":"Quality Education","id":"https://metadata.un.org/sdg/4"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320320300","display_name":"European Commission","ror":"https://ror.org/00k4n6c32"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":51,"referenced_works":["https://openalex.org/W101926517","https://openalex.org/W1485675149","https://openalex.org/W1488895189","https://openalex.org/W1501669607","https://openalex.org/W1504201447","https://openalex.org/W1529570451","https://openalex.org/W1777878807","https://openalex.org/W1808644423","https://openalex.org/W1823240050","https://openalex.org/W1971415293","https://openalex.org/W1981509185","https://openalex.org/W1984172473","https://openalex.org/W1986740180","https://openalex.org/W2046617807","https://openalex.org/W2057563799","https://openalex.org/W2089750886","https://openalex.org/W2090777335","https://openalex.org/W2091241041","https://openalex.org/W2091982239","https://openalex.org/W2095508859","https://openalex.org/W2096423181","https://openalex.org/W2115522139","https://openalex.org/W2140910804","https://openalex.org/W2144005487","https://openalex.org/W2150422125","https://openalex.org/W2150906796","https://openalex.org/W2153771043","https://openalex.org/W2153804780","https://openalex.org/W2156503193","https://openalex.org/W2164641162","https://openalex.org/W2245428411","https://openalex.org/W2323168048","https://openalex.org/W2400178492","https://openalex.org/W2406928398","https://openalex.org/W2487713114","https://openalex.org/W2573046137","https://openalex.org/W2606104908","https://openalex.org/W2626026778","https://openalex.org/W2964333735","https://openalex.org/W4247805052","https://openalex.org/W6637734926","https://openalex.org/W6638249342","https://openalex.org/W6681409903","https://openalex.org/W6682780409","https://openalex.org/W6683984541","https://openalex.org/W6712905646","https://openalex.org/W6713822103","https://openalex.org/W6731870804","https://openalex.org/W6739459137","https://openalex.org/W6765943519","https://openalex.org/W7008070477"],"related_works":["https://openalex.org/W4318947895","https://openalex.org/W2336156370","https://openalex.org/W4365807419","https://openalex.org/W2318013286","https://openalex.org/W4206596487","https://openalex.org/W2000719879","https://openalex.org/W2770394642","https://openalex.org/W2293428010","https://openalex.org/W2026603347","https://openalex.org/W4244847046"],"abstract_inverted_index":{"In":[0,60,79],"the":[1,19,56,71,90,96,100,117,141],"context":[2],"of":[3,33,73,86,93,99,102,119,140],"automatic":[4,126],"behavioral":[5],"analysis,":[6],"we":[7,63,69,88],"aim":[8],"to":[9,18,22,26,28,81,115],"classify":[10],"empathy":[11,36,74],"in":[12,48,55,75,122],"human-human":[13,77],"spoken":[14,123,133],"conversations.":[15,78,124],"Empathy":[16],"underlies":[17],"human":[20],"ability":[21],"recognize,":[23],"understand":[24],"and":[25,31,37,137,144],"react":[27],"emotions,":[29,94],"attitudes,":[30],"beliefs":[32],"others.":[34],"While":[35],"its":[38],"different":[39],"manifestations":[40,121],"(e.g.,":[41],"sympathy,":[42],"compassion)":[43],"have":[44,109],"been":[45,53,130],"widely":[46],"studied":[47],"psychology,":[49],"very":[50],"little":[51],"has":[52,129],"done":[54],"computational":[57],"research":[58],"literature.":[59],"this":[61],"paper,":[62],"present":[64],"a":[65,111],"case":[66],"study":[67],"where":[68,95],"investigate":[70],"occurrences":[72],"call-centers":[76],"order":[80],"propose":[82],"an":[83],"operational":[84],"definition":[85],"empathy,":[87],"adopt":[89],"modal":[91],"model":[92],"appraisal":[97],"processes":[98],"unfolding":[101],"emotional":[103],"states":[104],"are":[105],"modeled":[106],"sequentially.":[107],"We":[108],"designed":[110],"binary":[112],"classification":[113,127],"system":[114,128],"detect":[116],"presence":[118],"empathic":[120],"The":[125],"evaluated":[131],"using":[132],"conversations":[134],"by":[135],"exploiting":[136],"comparing":[138],"performances":[139],"lexical,":[142],"acoustic":[143],"psycholinguistic":[145],"features.":[146]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":2},{"year":2018,"cited_by_count":5},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1}],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}
