{"id":"https://openalex.org/W2810420434","doi":"https://doi.org/10.1109/codit.2018.8394854","title":"Modeling customer experience in insurance: engagement, context and information system trajectory","display_name":"Modeling customer experience in insurance: engagement, context and information system trajectory","publication_year":2018,"publication_date":"2018-04-01","ids":{"openalex":"https://openalex.org/W2810420434","doi":"https://doi.org/10.1109/codit.2018.8394854","mag":"2810420434"},"language":"en","primary_location":{"id":"doi:10.1109/codit.2018.8394854","is_oa":false,"landing_page_url":"https://doi.org/10.1109/codit.2018.8394854","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2018 5th International Conference on Control, Decision and Information Technologies (CoDIT)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5087390006","display_name":"Gilles Beaudon","orcid":null},"institutions":[{"id":"https://openalex.org/I4210115909","display_name":"Mutuelle G\u00e9n\u00e9rale de l'\u00c9ducation Nationale","ror":"https://ror.org/029vj4k86","country_code":"FR","type":"nonprofit","lineage":["https://openalex.org/I4210115909"]}],"countries":["FR"],"is_corresponding":true,"raw_author_name":"Gilles Beaudon","raw_affiliation_strings":["R&D Department, La Mutuelle G\u00e9n\u00e9rale, Paris, France","La Mutuelle G\u00e9n\u00e9rale (France)"],"affiliations":[{"raw_affiliation_string":"R&D Department, La Mutuelle G\u00e9n\u00e9rale, Paris, France","institution_ids":["https://openalex.org/I4210115909"]},{"raw_affiliation_string":"La Mutuelle G\u00e9n\u00e9rale (France)","institution_ids":["https://openalex.org/I4210115909"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5112566490","display_name":"Eddie Soulier","orcid":null},"institutions":[{"id":"https://openalex.org/I140494188","display_name":"Universit\u00e9 de Technologie de Troyes","ror":"https://ror.org/01qhqcj41","country_code":"FR","type":"education","lineage":["https://openalex.org/I140494188"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Eddie Soulier","raw_affiliation_strings":["Equipe Tech-CICO, Universit\u00e9 de Technologie de Troyes, France","Tech-CICO - TECHnologies pour la Coop\u00e9ration, l\u2019Interaction et les COnnaissances dans les collectifs (12 rue Marie Curie - BP 2060 - 10010 Troyes cedex - France)"],"affiliations":[{"raw_affiliation_string":"Equipe Tech-CICO, Universit\u00e9 de Technologie de Troyes, France","institution_ids":["https://openalex.org/I140494188"]},{"raw_affiliation_string":"Tech-CICO - TECHnologies pour la Coop\u00e9ration, l\u2019Interaction et les COnnaissances dans les collectifs (12 rue Marie Curie - BP 2060 - 10010 Troyes cedex - France)","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5087390006"],"corresponding_institution_ids":["https://openalex.org/I4210115909"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.07546206,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"700","last_page":"706"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":0.9743000268936157,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":0.9743000268936157,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9675999879837036,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9545000195503235,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/trajectory","display_name":"Trajectory","score":0.6822957396507263},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6539099216461182},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5622896552085876},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3661620318889618},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3474099636077881},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3413487672805786},{"id":"https://openalex.org/keywords/history","display_name":"History","score":0.07174178957939148}],"concepts":[{"id":"https://openalex.org/C13662910","wikidata":"https://www.wikidata.org/wiki/Q193139","display_name":"Trajectory","level":2,"score":0.6822957396507263},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6539099216461182},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5622896552085876},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3661620318889618},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3474099636077881},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3413487672805786},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.07174178957939148},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C1276947","wikidata":"https://www.wikidata.org/wiki/Q333","display_name":"Astronomy","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/codit.2018.8394854","is_oa":false,"landing_page_url":"https://doi.org/10.1109/codit.2018.8394854","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2018 5th International Conference on Control, Decision and Information Technologies (CoDIT)","raw_type":"proceedings-article"},{"id":"pmh:oai:HAL:hal-02929627v1","is_oa":false,"landing_page_url":"https://utt.hal.science/hal-02929627","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"2018 5th International Conference on Control, Decision and Information Technologies (CoDIT), Apr 2018, Thessaloniki, Greece. pp.700-706, ⟨10.1109/CoDIT.2018.8394854⟩","raw_type":"Conference papers"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":11,"referenced_works":["https://openalex.org/W639636686","https://openalex.org/W1565331040","https://openalex.org/W1965827746","https://openalex.org/W1967661515","https://openalex.org/W2080860898","https://openalex.org/W2093981945","https://openalex.org/W2168201982","https://openalex.org/W2266294403","https://openalex.org/W2464559416","https://openalex.org/W2564545556","https://openalex.org/W2897902691"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W4323768008","https://openalex.org/W1941703695","https://openalex.org/W4248382324","https://openalex.org/W3131574667","https://openalex.org/W4360995134","https://openalex.org/W3023605104","https://openalex.org/W2039473718","https://openalex.org/W2387529410","https://openalex.org/W3132773133"],"abstract_inverted_index":{"Transformation":[0],"affecting":[1],"the":[2,24,42,54,67,75,97,107,114,124,128],"insurance":[3,9],"market":[4],"and":[5,37,49,91,111,139],"particularly":[6],"French":[7,26],"health":[8],"requires":[10],"traditional":[11],"actors":[12],"to":[13,30,40,87,105,112],"transform":[14],"their":[15],"customer":[16,43,56],"experience":[17,44,57],"management.":[18],"Our":[19],"paper,":[20],"which":[21],"relies":[22],"on":[23],"third":[25],"mutual":[27],"health-insurer":[28],"tries":[29],"settle":[31],"unified":[32],"theoretical":[33],"framework,":[34],"analysis":[35],"method":[36],"computational":[38,125],"framework":[39,126],"address":[41],"complexity":[45],"in":[46],"digital":[47],"environment":[48],"avoid":[50],"strategic":[51,116],"misalignment.":[52],"Outlining":[53],"new":[55],"information":[58,71,89],"system":[59,72,90,137],"we":[60,95,122],"examine":[61],"its":[62,120],"dynamic":[63],"structuration.":[64],"We":[65],"approach":[66],"fact":[68],"that":[69],"this":[70],"must":[73],"apply":[74],"concept":[76],"of":[77,127],"trajectory":[78],"as":[79],"primary":[80],"focus":[81],"for":[82],"user":[83],"engagement.":[84],"In":[85],"order":[86],"articulate":[88],"human":[92],"activity":[93],"trajectories,":[94],"develop":[96],"\u201ccontextualizing":[98],"artifact\u201d":[99],"concept.":[100],"These":[101],"findings":[102],"allow":[103],"us":[104],"elaborate":[106],"CST":[108,129],"(Context/System/Trajectory)":[109],"theory":[110,130],"answer":[113],"organization":[115],"goals.":[117],"To":[118],"fulfill":[119],"requirements":[121],"design":[123],"called":[131],"NISPARO":[132],"adapted":[133],"from":[134],"ISPAR":[135],"service":[136],"model":[138],"using":[140],"learning":[141],"decision":[142],"tree":[143],"technique.":[144]},"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}