{"id":"https://openalex.org/W2098633321","doi":"https://doi.org/10.1109/cnsm.2010.5691341","title":"Facing the unpredictable: Automated adaption of IT change plans for unpredictable management domains","display_name":"Facing the unpredictable: Automated adaption of IT change plans for unpredictable management domains","publication_year":2010,"publication_date":"2010-10-01","ids":{"openalex":"https://openalex.org/W2098633321","doi":"https://doi.org/10.1109/cnsm.2010.5691341","mag":"2098633321"},"language":"en","primary_location":{"id":"doi:10.1109/cnsm.2010.5691341","is_oa":false,"landing_page_url":"https://doi.org/10.1109/cnsm.2010.5691341","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2010 International Conference on Network and Service Management","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5030342831","display_name":"Sebastian Hagen","orcid":null},"institutions":[{"id":"https://openalex.org/I62916508","display_name":"Technical University of Munich","ror":"https://ror.org/02kkvpp62","country_code":"DE","type":"education","lineage":["https://openalex.org/I62916508"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Sebastian Hagen","raw_affiliation_strings":["Department of Computer Science, Technische Univerist\u00e4t M\u00fcnchen, Garching, Germany","Technische Universit\u00e4t M\u00fcnchen (TUM), Department of Computer Science, 85748 Garching, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computer Science, Technische Univerist\u00e4t M\u00fcnchen, Garching, Germany","institution_ids":["https://openalex.org/I62916508"]},{"raw_affiliation_string":"Technische Universit\u00e4t M\u00fcnchen (TUM), Department of Computer Science, 85748 Garching, Germany","institution_ids":["https://openalex.org/I62916508"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5105817801","display_name":"Alfons Kemper","orcid":"https://orcid.org/0009-0003-9066-271X"},"institutions":[{"id":"https://openalex.org/I62916508","display_name":"Technical University of Munich","ror":"https://ror.org/02kkvpp62","country_code":"DE","type":"education","lineage":["https://openalex.org/I62916508"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Alfons Kemper","raw_affiliation_strings":["Department of Computer Science, Technische Univerist\u00e4t M\u00fcnchen, Garching, Germany","Technische Universit\u00e4t M\u00fcnchen (TUM), Department of Computer Science, 85748 Garching, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computer Science, Technische Univerist\u00e4t M\u00fcnchen, Garching, Germany","institution_ids":["https://openalex.org/I62916508"]},{"raw_affiliation_string":"Technische Universit\u00e4t M\u00fcnchen (TUM), Department of Computer Science, 85748 Garching, Germany","institution_ids":["https://openalex.org/I62916508"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":4.2818,"has_fulltext":false,"cited_by_count":12,"citation_normalized_percentile":{"value":0.95000631,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"33","last_page":"40"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12127","display_name":"Software System Performance and Reliability","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7352957725524902},{"id":"https://openalex.org/keywords/software-deployment","display_name":"Software deployment","score":0.6112323999404907},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5492333769798279},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5346618890762329},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5176951885223389},{"id":"https://openalex.org/keywords/information-technology-infrastructure-library","display_name":"Information Technology Infrastructure Library","score":0.5037006735801697},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.4938884377479553},{"id":"https://openalex.org/keywords/change-management","display_name":"Change management (ITSM)","score":0.43991464376449585},{"id":"https://openalex.org/keywords/financial-management-for-it-services","display_name":"Financial management for IT services","score":0.4333975315093994},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.42257747054100037},{"id":"https://openalex.org/keywords/resource","display_name":"Resource (disambiguation)","score":0.4198061227798462},{"id":"https://openalex.org/keywords/risk-analysis","display_name":"Risk analysis (engineering)","score":0.41859152913093567},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.41741108894348145},{"id":"https://openalex.org/keywords/information-technology-management","display_name":"Information technology management","score":0.41100606322288513},{"id":"https://openalex.org/keywords/information-technology","display_name":"Information technology","score":0.2965758442878723},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.24834579229354858},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.22944721579551697},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.16025963425636292},{"id":"https://openalex.org/keywords/management-information-systems","display_name":"Management information systems","score":0.13836899399757385},{"id":"https://openalex.org/keywords/cloud-computing","display_name":"Cloud computing","score":0.11396783590316772},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.10586097836494446},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.10258442163467407}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7352957725524902},{"id":"https://openalex.org/C105339364","wikidata":"https://www.wikidata.org/wiki/Q2297740","display_name":"Software deployment","level":2,"score":0.6112323999404907},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5492333769798279},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5346618890762329},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5176951885223389},{"id":"https://openalex.org/C201359696","wikidata":"https://www.wikidata.org/wiki/Q152361","display_name":"Information Technology Infrastructure Library","level":3,"score":0.5037006735801697},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.4938884377479553},{"id":"https://openalex.org/C123961466","wikidata":"https://www.wikidata.org/wiki/Q1061970","display_name":"Change management (ITSM)","level":3,"score":0.43991464376449585},{"id":"https://openalex.org/C64060820","wikidata":"https://www.wikidata.org/wiki/Q5449727","display_name":"Financial management for IT services","level":5,"score":0.4333975315093994},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.42257747054100037},{"id":"https://openalex.org/C206345919","wikidata":"https://www.wikidata.org/wiki/Q20380951","display_name":"Resource (disambiguation)","level":2,"score":0.4198061227798462},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.41859152913093567},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.41741108894348145},{"id":"https://openalex.org/C134503902","wikidata":"https://www.wikidata.org/wiki/Q1473265","display_name":"Information technology management","level":4,"score":0.41100606322288513},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.2965758442878723},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.24834579229354858},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.22944721579551697},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.16025963425636292},{"id":"https://openalex.org/C29848774","wikidata":"https://www.wikidata.org/wiki/Q61905","display_name":"Management information systems","level":3,"score":0.13836899399757385},{"id":"https://openalex.org/C79974875","wikidata":"https://www.wikidata.org/wiki/Q483639","display_name":"Cloud computing","level":2,"score":0.11396783590316772},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.10586097836494446},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.10258442163467407},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.0},{"id":"https://openalex.org/C103377522","wikidata":"https://www.wikidata.org/wiki/Q3493999","display_name":"Security information and event management","level":4,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C184842701","wikidata":"https://www.wikidata.org/wiki/Q370563","display_name":"Cloud computing security","level":3,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C137335462","wikidata":"https://www.wikidata.org/wiki/Q380772","display_name":"Lean manufacturing","level":2,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/cnsm.2010.5691341","is_oa":false,"landing_page_url":"https://doi.org/10.1109/cnsm.2010.5691341","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2010 International Conference on Network and Service Management","raw_type":"proceedings-article"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.299.5529","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.299.5529","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://www-db.in.tum.de/research/publications/conferences/CNSM2010.pdf","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.47999998927116394}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":20,"referenced_works":["https://openalex.org/W186060883","https://openalex.org/W1559977364","https://openalex.org/W1794337646","https://openalex.org/W2011088645","https://openalex.org/W2044627342","https://openalex.org/W2059856637","https://openalex.org/W2107965410","https://openalex.org/W2114034463","https://openalex.org/W2114416525","https://openalex.org/W2133775683","https://openalex.org/W2153463624","https://openalex.org/W2156342619","https://openalex.org/W2164174070","https://openalex.org/W2164192675","https://openalex.org/W2168148668","https://openalex.org/W2170335032","https://openalex.org/W4254811939","https://openalex.org/W6607546853","https://openalex.org/W6638235102","https://openalex.org/W6682718903"],"related_works":["https://openalex.org/W2088301479","https://openalex.org/W2357276598","https://openalex.org/W2164562531","https://openalex.org/W2091444162","https://openalex.org/W817300085","https://openalex.org/W2973303982","https://openalex.org/W4237877767","https://openalex.org/W1974625302","https://openalex.org/W4237146927","https://openalex.org/W2749446392"],"abstract_inverted_index":{"Change":[0],"Management,":[1],"a":[2,93,104,120,133],"core":[3],"process":[4],"of":[5,17,38,70,82,132,162],"the":[6,15,34,80,83,130,137,143],"Information":[7],"Technology":[8],"Infrastructure":[9],"Library":[10],"(ITIL),":[11],"is":[12],"concerned":[13],"with":[14],"management":[16,106],"changes":[18,42,58],"to":[19,24,29,75,87,97,103,110,119],"IT":[20,41,100,148],"infrastructure":[21],"and":[22,28,49,62,129],"services":[23],"satisfy":[25],"business":[26],"goals":[27],"minimize":[30],"costly":[31],"disruptions":[32,77],"on":[33],"business.":[35,84],"As":[36],"part":[37],"this":[39,89],"process,":[40],"are":[43],"planned":[44],"for,":[45],"authorized,":[46],"tested,":[47],"scheduled,":[48],"executed.":[50],"Unpredictable":[51],"incidents,":[52],"e.g.,":[53],"resource":[54,158,166],"failures":[55],"or":[56],"unexpected":[57],"in":[59,108,160],"between":[60],"planning":[61],"execution":[63,69],"can":[64,146],"render":[65,111,147],"plans":[66,72,102,150],"infeasible.":[67],"The":[68],"unsound":[71],"ultimately":[73],"leads":[74],"service":[76],"which":[78],"threaten":[79],"continuity":[81],"In":[85],"order":[86,109],"tackle":[88],"problem,":[90],"we":[91,140],"propose":[92],"logically":[94],"sound":[95],"approach":[96,118],"adapt":[98],"infeasible":[99],"change":[101,149],"changed":[105],"domain":[107],"them":[112],"feasible":[113,151],"again.":[114],"We":[115],"apply":[116],"our":[117],"case":[121,138],"study":[122,139],"comprising":[123],"Virtual":[124],"Area":[125],"Network":[126],"(VLAN)":[127],"configuration":[128],"deployment":[131],"2-tier":[134],"service.":[135],"For":[136],"show":[141],"that":[142],"proposed":[144],"solution":[145],"within":[152],"minimal":[153],"time":[154],"differences":[155],"regarding":[156],"unpredictable":[157],"conflicts":[159],"95%":[161],"all":[163],"cases":[164],"if":[165],"utilization":[167],"remains":[168],"below":[169],"85%.":[170]},"counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
