{"id":"https://openalex.org/W4389725023","doi":"https://doi.org/10.1109/clei60451.2023.10345781","title":"Defining Healthcare KPIs Using Process Mining and Patient Journey Maps","display_name":"Defining Healthcare KPIs Using Process Mining and Patient Journey Maps","publication_year":2023,"publication_date":"2023-10-16","ids":{"openalex":"https://openalex.org/W4389725023","doi":"https://doi.org/10.1109/clei60451.2023.10345781"},"language":"en","primary_location":{"id":"doi:10.1109/clei60451.2023.10345781","is_oa":false,"landing_page_url":"http://dx.doi.org/10.1109/clei60451.2023.10345781","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2023 XLIX Latin American Computer Conference (CLEI)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5067930529","display_name":"Michael Arias","orcid":"https://orcid.org/0000-0003-1014-342X"},"institutions":[{"id":"https://openalex.org/I31944674","display_name":"Universidad de Costa Rica","ror":"https://ror.org/02yzgww51","country_code":"CR","type":"education","lineage":["https://openalex.org/I31944674"]}],"countries":["CR"],"is_corresponding":true,"raw_author_name":"Michael Arias","raw_affiliation_strings":["Informática y Tecnología Universidad de Costa Rica, Sede de Occidente,Departamento de Ingeniería,San Ramón/Costa,Rica"],"affiliations":[{"raw_affiliation_string":"Informática y Tecnología Universidad de Costa Rica, Sede de Occidente,Departamento de Ingeniería,San Ramón/Costa,Rica","institution_ids":["https://openalex.org/I31944674"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5084134487","display_name":"Eric Rojas","orcid":"https://orcid.org/0000-0002-2570-1861"},"institutions":[{"id":"https://openalex.org/I162148367","display_name":"Pontificia Universidad Cat\u00f3lica de Chile","ror":"https://ror.org/04teye511","country_code":"CL","type":"education","lineage":["https://openalex.org/I162148367"]}],"countries":["CL"],"is_corresponding":false,"raw_author_name":"Eric Rojas","raw_affiliation_strings":["Institute for Biological and Medical Engineering Schools of Engineering, Medicine and Biological Sciences Pontificia Universidad Católica de Chile,Santiago,Chile"],"affiliations":[{"raw_affiliation_string":"Institute for Biological and Medical Engineering Schools of Engineering, Medicine and Biological Sciences Pontificia Universidad Católica de Chile,Santiago,Chile","institution_ids":["https://openalex.org/I162148367"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5057065433","display_name":"Santiago Aguirre","orcid":"https://orcid.org/0000-0002-8787-1655"},"institutions":[{"id":"https://openalex.org/I1629065","display_name":"Central Michigan University","ror":"https://ror.org/02xawj266","country_code":"US","type":"education","lineage":["https://openalex.org/I1629065"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Santiago Aguirre","raw_affiliation_strings":["Central Michigan University,Business Information Systems Department,Míchigan,United States"],"affiliations":[{"raw_affiliation_string":"Central Michigan University,Business Information Systems Department,Míchigan,United States","institution_ids":["https://openalex.org/I1629065"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5063310413","display_name":"Felipe Cornejo","orcid":"https://orcid.org/0000-0002-0458-5347"},"institutions":[{"id":"https://openalex.org/I162148367","display_name":"Pontificia Universidad Cat\u00f3lica de Chile","ror":"https://ror.org/04teye511","country_code":"CL","type":"education","lineage":["https://openalex.org/I162148367"]}],"countries":["CL"],"is_corresponding":false,"raw_author_name":"Felipe Cornejo","raw_affiliation_strings":["School of Engineering Pontificia Universidad Católica de Chile,Department of Computer Science,Santiago,Chile"],"affiliations":[{"raw_affiliation_string":"School of Engineering Pontificia Universidad Católica de Chile,Department of Computer Science,Santiago,Chile","institution_ids":["https://openalex.org/I162148367"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5013269574","display_name":"Jorge Mu\u00f1oz-Gama","orcid":"https://orcid.org/0000-0002-6908-3911"},"institutions":[{"id":"https://openalex.org/I162148367","display_name":"Pontificia Universidad Cat\u00f3lica de Chile","ror":"https://ror.org/04teye511","country_code":"CL","type":"education","lineage":["https://openalex.org/I162148367"]}],"countries":["CL"],"is_corresponding":false,"raw_author_name":"Jorge Munoz-Gama","raw_affiliation_strings":["School of Engineering Pontificia Universidad Católica de Chile,Department of Computer Science,Santiago,Chile"],"affiliations":[{"raw_affiliation_string":"School of Engineering Pontificia Universidad Católica de Chile,Department of Computer Science,Santiago,Chile","institution_ids":["https://openalex.org/I162148367"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5032619409","display_name":"Marcos Sep\u00falveda","orcid":"https://orcid.org/0000-0002-9467-7666"},"institutions":[{"id":"https://openalex.org/I162148367","display_name":"Pontificia Universidad Cat\u00f3lica de Chile","ror":"https://ror.org/04teye511","country_code":"CL","type":"education","lineage":["https://openalex.org/I162148367"]}],"countries":["CL"],"is_corresponding":false,"raw_author_name":"Marcos Sep\u00falveda","raw_affiliation_strings":["School of Engineering Pontificia Universidad Católica de Chile,Department of Computer Science,Santiago,Chile"],"affiliations":[{"raw_affiliation_string":"School of Engineering Pontificia Universidad Católica de Chile,Department of Computer Science,Santiago,Chile","institution_ids":["https://openalex.org/I162148367"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5074297656","display_name":"Daniel Capurro","orcid":"https://orcid.org/0000-0002-9256-1256"},"institutions":[{"id":"https://openalex.org/I165779595","display_name":"University of Melbourne","ror":"https://ror.org/01ej9dk98","country_code":"AU","type":"education","lineage":["https://openalex.org/I165779595"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Daniel Capurro","raw_affiliation_strings":["School of Computing and Information Systems University of Melbourne,Victoria,Australia"],"affiliations":[{"raw_affiliation_string":"School of Computing and Information Systems University of Melbourne,Victoria,Australia","institution_ids":["https://openalex.org/I165779595"]}]}],"institutions":[],"countries_distinct_count":4,"institutions_distinct_count":7,"corresponding_author_ids":["https://openalex.org/A5067930529"],"corresponding_institution_ids":["https://openalex.org/I31944674"],"apc_list":null,"apc_paid":null,"fwci":0.3278,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.66824262,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"10"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9936000108718872,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9936000108718872,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13402","display_name":"Business Strategy and Innovation","score":0.9514999985694885,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.9047999978065491,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5767000317573547},{"id":"https://openalex.org/keywords/process-mining","display_name":"Process mining","score":0.5682412385940552},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5415395498275757},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.4676026403903961},{"id":"https://openalex.org/keywords/performance-indicator","display_name":"Performance indicator","score":0.4299488961696625},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.37584763765335083},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.34546077251434326},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.22657904028892517},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.20266085863113403},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.1913743019104004},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.1230570375919342},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.11996448040008545},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.1048930287361145},{"id":"https://openalex.org/keywords/business-process-management","display_name":"Business process management","score":0.09747004508972168}],"concepts":[{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5767000317573547},{"id":"https://openalex.org/C124670913","wikidata":"https://www.wikidata.org/wiki/Q2608526","display_name":"Process mining","level":5,"score":0.5682412385940552},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5415395498275757},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.4676026403903961},{"id":"https://openalex.org/C135510737","wikidata":"https://www.wikidata.org/wiki/Q860554","display_name":"Performance indicator","level":2,"score":0.4299488961696625},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.37584763765335083},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.34546077251434326},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.22657904028892517},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.20266085863113403},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.1913743019104004},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.1230570375919342},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.11996448040008545},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.1048930287361145},{"id":"https://openalex.org/C80309976","wikidata":"https://www.wikidata.org/wiki/Q7007379","display_name":"Business process management","level":4,"score":0.09747004508972168},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/clei60451.2023.10345781","is_oa":false,"landing_page_url":"http://dx.doi.org/10.1109/clei60451.2023.10345781","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2023 XLIX Latin American Computer Conference (CLEI)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.5299999713897705}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":38,"referenced_works":["https://openalex.org/W1797901205","https://openalex.org/W2005875437","https://openalex.org/W2036007550","https://openalex.org/W2050918367","https://openalex.org/W2079455420","https://openalex.org/W2099753123","https://openalex.org/W2111207692","https://openalex.org/W2147392241","https://openalex.org/W2152089137","https://openalex.org/W2161424516","https://openalex.org/W2187061311","https://openalex.org/W2336445786","https://openalex.org/W2422895071","https://openalex.org/W2524961085","https://openalex.org/W2531664445","https://openalex.org/W2736862140","https://openalex.org/W2785473924","https://openalex.org/W2792368257","https://openalex.org/W2794332371","https://openalex.org/W2807303045","https://openalex.org/W2891968585","https://openalex.org/W2895807320","https://openalex.org/W2901065167","https://openalex.org/W2908233660","https://openalex.org/W2908680505","https://openalex.org/W2913568465","https://openalex.org/W2945342525","https://openalex.org/W2950479395","https://openalex.org/W2994326685","https://openalex.org/W3023490127","https://openalex.org/W3083909867","https://openalex.org/W3112335360","https://openalex.org/W4206915433","https://openalex.org/W4210770559","https://openalex.org/W6672076551","https://openalex.org/W6686515706","https://openalex.org/W6693045062","https://openalex.org/W6745161746"],"related_works":["https://openalex.org/W4251235798","https://openalex.org/W2482748152","https://openalex.org/W4386357229","https://openalex.org/W603922534","https://openalex.org/W2888599401","https://openalex.org/W4367280974","https://openalex.org/W4386356940","https://openalex.org/W2991365942","https://openalex.org/W4252572615","https://openalex.org/W2049246391"],"abstract_inverted_index":{"Over":[0],"the":[1,12,29,54,57,78,102,146,149,153,167],"years,":[2],"patient":[3,75,173],"satisfaction":[4],"has":[5],"become":[6],"a":[7,18,67,92,97,126,141],"key":[8,160],"factor":[9],"when":[10],"evaluating":[11],"quality":[13],"of":[14,31,56,70,80,104,148,169],"healthcare.":[15],"There":[16],"is":[17],"constant":[19],"desire":[20],"to":[21,65,100,134,151,158],"further":[22],"analyze":[23,135],"patients'":[24],"needs":[25],"and":[26,60,119,162,171],"expectations,":[27],"with":[28,83],"aim":[30],"improving":[32,74],"their":[33],"healthcare":[34,105],"experience.":[35],"With":[36],"tools":[37,82],"such":[38,86],"as":[39,87,140],"customer":[40],"journey":[41],"maps":[42],"(CJM),":[43],"two":[44],"objectives":[45],"are":[46],"addressed:":[47],"a)":[48],"identify":[49],"how":[50],"patients":[51],"interact":[52],"through":[53,77,107],"phases":[55],"care":[58],"cycle":[59],"b)":[61],"execute":[62],"multiple":[63],"analyses":[64],"deliver":[66],"wide":[68],"variety":[69],"outcomes":[71],"focused":[72],"on":[73,96,113],"experience,":[76],"combination":[79],"these":[81],"emerging":[84],"disciplines":[85],"process":[88,108,139,155],"mining.":[89,109],"We":[90],"propose":[91],"new":[93],"method":[94,111,131,150],"based":[95],"predefined":[98],"framework":[99],"optimize":[101],"creation":[103],"indicators":[106],"Our":[110],"focuses":[112],"identifying":[114],"touchpoints,":[115],"defining,":[116],"calculating,":[117],"validating,":[118],"visualizing":[120],"Key":[121],"Performance":[122],"Indicators":[123],"(KPIs)":[124],"in":[125],"clinical":[127],"process.":[128],"The":[129],"proposed":[130],"was":[132],"applied":[133],"an":[136],"emergency":[137],"room":[138],"case":[142],"study.":[143],"Results":[144],"demonstrate":[145],"usefulness":[147],"discover":[152],"main":[154],"interaction":[156],"points,":[157],"create":[159],"indicators,":[161],"generate":[163],"dashboards":[164],"that":[165],"support":[166],"goal":[168],"understanding":[170],"optimizing":[172],"care.":[174]},"counts_by_year":[{"year":2025,"cited_by_count":1}],"updated_date":"2025-12-21T01:58:51.020947","created_date":"2025-10-10T00:00:00"}