{"id":"https://openalex.org/W2569148620","doi":"https://doi.org/10.1109/cist.2016.7805091","title":"Toward a new multi-agents architecture for the adoption of ITIL framework by small and medium-sized enterprises","display_name":"Toward a new multi-agents architecture for the adoption of ITIL framework by small and medium-sized enterprises","publication_year":2016,"publication_date":"2016-10-01","ids":{"openalex":"https://openalex.org/W2569148620","doi":"https://doi.org/10.1109/cist.2016.7805091","mag":"2569148620"},"language":"en","primary_location":{"id":"doi:10.1109/cist.2016.7805091","is_oa":false,"landing_page_url":"https://doi.org/10.1109/cist.2016.7805091","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2016 4th IEEE International Colloquium on Information Science and Technology (CiSt)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5061374444","display_name":"Abir El Yamami","orcid":null},"institutions":[{"id":"https://openalex.org/I4210121980","display_name":"\u00c9cole Normale Sup\u00e9rieure de l'Enseignement Technique de Mohammedia","ror":"https://ror.org/035pp4j25","country_code":"MA","type":"education","lineage":["https://openalex.org/I4210121980"]},{"id":"https://openalex.org/I4210164065","display_name":"Universit\u00e9 Hassan II Mohammedia","ror":"https://ror.org/058gnfy87","country_code":"MA","type":"education","lineage":["https://openalex.org/I4210164065"]}],"countries":["MA"],"is_corresponding":false,"raw_author_name":"Abir El Yamami","raw_affiliation_strings":["ENSET in Mohammedia, University Hassan II in Casablanca"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"ENSET in Mohammedia, University Hassan II in Casablanca","institution_ids":["https://openalex.org/I4210164065","https://openalex.org/I4210121980"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5000119431","display_name":"Khalifa Mansouri","orcid":"https://orcid.org/0000-0003-2242-0973"},"institutions":[{"id":"https://openalex.org/I4210121980","display_name":"\u00c9cole Normale Sup\u00e9rieure de l'Enseignement Technique de Mohammedia","ror":"https://ror.org/035pp4j25","country_code":"MA","type":"education","lineage":["https://openalex.org/I4210121980"]},{"id":"https://openalex.org/I4210164065","display_name":"Universit\u00e9 Hassan II Mohammedia","ror":"https://ror.org/058gnfy87","country_code":"MA","type":"education","lineage":["https://openalex.org/I4210164065"]}],"countries":["MA"],"is_corresponding":false,"raw_author_name":"Khalifa Mansouri","raw_affiliation_strings":["ENSET in Mohammedia, University Hassan II in Casablanca"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"ENSET in Mohammedia, University Hassan II in Casablanca","institution_ids":["https://openalex.org/I4210164065","https://openalex.org/I4210121980"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5009518591","display_name":"Mohammed Qbadou","orcid":"https://orcid.org/0000-0001-7822-1135"},"institutions":[{"id":"https://openalex.org/I4210121980","display_name":"\u00c9cole Normale Sup\u00e9rieure de l'Enseignement Technique de Mohammedia","ror":"https://ror.org/035pp4j25","country_code":"MA","type":"education","lineage":["https://openalex.org/I4210121980"]},{"id":"https://openalex.org/I4210164065","display_name":"Universit\u00e9 Hassan II Mohammedia","ror":"https://ror.org/058gnfy87","country_code":"MA","type":"education","lineage":["https://openalex.org/I4210164065"]}],"countries":["MA"],"is_corresponding":false,"raw_author_name":"Mohammed Qbadou","raw_affiliation_strings":["ENSET in Mohammedia, University Hassan II in Casablanca"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"ENSET in Mohammedia, University Hassan II in Casablanca","institution_ids":["https://openalex.org/I4210164065","https://openalex.org/I4210121980"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5001294375","display_name":"El Hossein Illousamen","orcid":null},"institutions":[{"id":"https://openalex.org/I4210121980","display_name":"\u00c9cole Normale Sup\u00e9rieure de l'Enseignement Technique de Mohammedia","ror":"https://ror.org/035pp4j25","country_code":"MA","type":"education","lineage":["https://openalex.org/I4210121980"]},{"id":"https://openalex.org/I4210164065","display_name":"Universit\u00e9 Hassan II Mohammedia","ror":"https://ror.org/058gnfy87","country_code":"MA","type":"education","lineage":["https://openalex.org/I4210164065"]}],"countries":["MA"],"is_corresponding":false,"raw_author_name":"El Hossein Illousamen","raw_affiliation_strings":["ENSET in Mohammedia, University Hassan II in Casablanca"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"ENSET in Mohammedia, University Hassan II in Casablanca","institution_ids":["https://openalex.org/I4210164065","https://openalex.org/I4210121980"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.4022,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.90484848,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"19","issue":null,"first_page":"40","last_page":"45"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.8924000263214111,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.8924000263214111,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.8266000151634216,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12594","display_name":"Collaboration in agile enterprises","score":0.8251000046730042,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/information-technology-infrastructure-library","display_name":"Information Technology Infrastructure Library","score":0.9636415243148804},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5745031833648682},{"id":"https://openalex.org/keywords/it-portfolio-management","display_name":"IT portfolio management","score":0.5128612518310547},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.507745623588562},{"id":"https://openalex.org/keywords/financial-management-for-it-services","display_name":"Financial management for IT services","score":0.4969065487384796},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4871651828289032},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.44466274976730347},{"id":"https://openalex.org/keywords/competition","display_name":"Competition (biology)","score":0.4446335434913635},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.39385122060775757},{"id":"https://openalex.org/keywords/information-technology","display_name":"Information technology","score":0.21451252698898315},{"id":"https://openalex.org/keywords/systems-engineering","display_name":"Systems engineering","score":0.1596337854862213},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.13165226578712463},{"id":"https://openalex.org/keywords/project-management","display_name":"Project management","score":0.08086943626403809}],"concepts":[{"id":"https://openalex.org/C201359696","wikidata":"https://www.wikidata.org/wiki/Q152361","display_name":"Information Technology Infrastructure Library","level":3,"score":0.9636415243148804},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5745031833648682},{"id":"https://openalex.org/C179886680","wikidata":"https://www.wikidata.org/wiki/Q5975206","display_name":"IT portfolio management","level":5,"score":0.5128612518310547},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.507745623588562},{"id":"https://openalex.org/C64060820","wikidata":"https://www.wikidata.org/wiki/Q5449727","display_name":"Financial management for IT services","level":5,"score":0.4969065487384796},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4871651828289032},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.44466274976730347},{"id":"https://openalex.org/C91306197","wikidata":"https://www.wikidata.org/wiki/Q45767","display_name":"Competition (biology)","level":2,"score":0.4446335434913635},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.39385122060775757},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.21451252698898315},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.1596337854862213},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.13165226578712463},{"id":"https://openalex.org/C15952604","wikidata":"https://www.wikidata.org/wiki/Q179012","display_name":"Project management","level":2,"score":0.08086943626403809},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C184842701","wikidata":"https://www.wikidata.org/wiki/Q370563","display_name":"Cloud computing security","level":3,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C74510933","wikidata":"https://www.wikidata.org/wiki/Q1936145","display_name":"Project portfolio management","level":3,"score":0.0},{"id":"https://openalex.org/C73938075","wikidata":"https://www.wikidata.org/wiki/Q2858767","display_name":"Application portfolio management","level":4,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C103377522","wikidata":"https://www.wikidata.org/wiki/Q3493999","display_name":"Security information and event management","level":4,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C79974875","wikidata":"https://www.wikidata.org/wiki/Q483639","display_name":"Cloud computing","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/cist.2016.7805091","is_oa":false,"landing_page_url":"https://doi.org/10.1109/cist.2016.7805091","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2016 4th IEEE International Colloquium on Information Science and Technology (CiSt)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.5899999737739563,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":7,"referenced_works":["https://openalex.org/W2131264055","https://openalex.org/W2171118055","https://openalex.org/W2244253234","https://openalex.org/W2338562698","https://openalex.org/W2615688110","https://openalex.org/W4285719527","https://openalex.org/W6703712907"],"related_works":["https://openalex.org/W2477103519","https://openalex.org/W1554140170","https://openalex.org/W2095516943","https://openalex.org/W123269405","https://openalex.org/W159263604","https://openalex.org/W2147271688","https://openalex.org/W1600458433","https://openalex.org/W2947314216","https://openalex.org/W2183277120","https://openalex.org/W265918263"],"abstract_inverted_index":{"Face":[0],"to":[1,19,26,85,108],"increased":[2],"competition,":[3],"SMEs":[4],"see":[5],"in":[6,125],"the":[7,28,54,64,72,115,118],"information":[8],"systems":[9,99],"a":[10,48,60,110],"competitive":[11],"gain,":[12],"long-term":[13],"strategy":[14],"and":[15,33,97],"sometimes":[16],"an":[17,87],"obligation":[18],"deal":[20],"with":[21,59],"competition.":[22],"These":[23],"companies":[24],"seek":[25],"meet":[27],"needs":[29],"of":[30,41,50,56,66,89,104,117,120],"different":[31],"users":[32],"digital":[34],"business":[35],"requirements":[36],"by":[37,123],"offering":[38],"computer":[39],"services":[40,58],"good":[42,51,61],"quality.":[43,62],"ITIL":[44,95,124],"is":[45,69,107],"recognized":[46],"as":[47],"framework":[49,68,96],"practice":[52],"for":[53],"implementation":[55,65,116],"IT":[57,90],"However,":[63],"that":[67,113],"complex":[70],"because":[71],"literature":[73],"provides":[74],"only":[75],"some":[76],"general":[77],"guidance":[78],"on":[79,94],"its":[80],"implementation.":[81],"This":[82],"contribution":[83],"aims":[84],"propose":[86,109],"architecture":[88,112],"service":[91],"management":[92],"based":[93],"multi-agent":[98],"(MAS).":[100],"The":[101],"main":[102],"idea":[103],"this":[105],"paper":[106],"global":[111],"allows":[114],"most":[119],"processes":[121],"defined":[122],"SME":[126],"context.":[127]},"counts_by_year":[{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}