{"id":"https://openalex.org/W4392905596","doi":"https://doi.org/10.1109/chiuxid59550.2023.10452736","title":"Exploratory Study on User Experience (UX) of Public E-Procurement System in Malaysia: A Qualitative Approach","display_name":"Exploratory Study on User Experience (UX) of Public E-Procurement System in Malaysia: A Qualitative Approach","publication_year":2023,"publication_date":"2023-11-18","ids":{"openalex":"https://openalex.org/W4392905596","doi":"https://doi.org/10.1109/chiuxid59550.2023.10452736"},"language":"en","primary_location":{"id":"doi:10.1109/chiuxid59550.2023.10452736","is_oa":false,"landing_page_url":"http://dx.doi.org/10.1109/chiuxid59550.2023.10452736","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2023 9th International HCI and UX Conference in Indonesia (CHIuXiD)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://ris.utwente.nl/ws/files/395963145/Exploratory_Study_on_User_Experience_UX_of_Public_E-Procurement_System_in_Malaysia_A_Qualitative_Approach.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5050783427","display_name":"Emma Nuraihan Mior Ibrahim","orcid":null},"institutions":[{"id":"https://openalex.org/I82724352","display_name":"Universiti Teknologi MARA","ror":"https://ror.org/05n8tts92","country_code":"MY","type":"education","lineage":["https://openalex.org/I82724352"]}],"countries":["MY"],"is_corresponding":true,"raw_author_name":"Emma Nuraihan Mior Ibrahim","raw_affiliation_strings":["College of Computing, Informatics and Mathematics, Universiti Teknologi MARA Shah Alam,Selangor,Malaysia","College of Computing, Informatics and Mathematics, Universiti Teknologi MARA Shah Alam, Selangor, Malaysia"],"affiliations":[{"raw_affiliation_string":"College of Computing, Informatics and Mathematics, Universiti Teknologi MARA Shah Alam,Selangor,Malaysia","institution_ids":["https://openalex.org/I82724352"]},{"raw_affiliation_string":"College of Computing, Informatics and Mathematics, Universiti Teknologi MARA Shah Alam, Selangor, Malaysia","institution_ids":["https://openalex.org/I82724352"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5094179273","display_name":"Amiruddin Kusaini","orcid":null},"institutions":[{"id":"https://openalex.org/I82724352","display_name":"Universiti Teknologi MARA","ror":"https://ror.org/05n8tts92","country_code":"MY","type":"education","lineage":["https://openalex.org/I82724352"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Amiruddin Kusaini","raw_affiliation_strings":["College of Computing, Informatics and Mathematics, Universiti Teknologi MARA Shah Alam,Selangor,Malaysia","College of Computing, Informatics and Mathematics, Universiti Teknologi MARA Shah Alam, Selangor, Malaysia"],"affiliations":[{"raw_affiliation_string":"College of Computing, Informatics and Mathematics, Universiti Teknologi MARA Shah Alam,Selangor,Malaysia","institution_ids":["https://openalex.org/I82724352"]},{"raw_affiliation_string":"College of Computing, Informatics and Mathematics, Universiti Teknologi MARA Shah Alam, Selangor, Malaysia","institution_ids":["https://openalex.org/I82724352"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5052323411","display_name":"Juhaida Ismail","orcid":null},"institutions":[{"id":"https://openalex.org/I82724352","display_name":"Universiti Teknologi MARA","ror":"https://ror.org/05n8tts92","country_code":"MY","type":"education","lineage":["https://openalex.org/I82724352"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Juhaida Ismail","raw_affiliation_strings":["College of Computing, Informatics and Mathematics, Universiti Teknologi MARA Shah Alam,Selangor,Malaysia","College of Computing, Informatics and Mathematics, Universiti Teknologi MARA Shah Alam, Selangor, Malaysia"],"affiliations":[{"raw_affiliation_string":"College of Computing, Informatics and Mathematics, Universiti Teknologi MARA Shah Alam,Selangor,Malaysia","institution_ids":["https://openalex.org/I82724352"]},{"raw_affiliation_string":"College of Computing, Informatics and Mathematics, Universiti Teknologi MARA Shah Alam, Selangor, Malaysia","institution_ids":["https://openalex.org/I82724352"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5022211427","display_name":"Anis Hasliza Abu Hashim","orcid":"https://orcid.org/0000-0002-3204-5719"},"institutions":[{"id":"https://openalex.org/I94624287","display_name":"University of Twente","ror":"https://ror.org/006hf6230","country_code":"NL","type":"education","lineage":["https://openalex.org/I94624287"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Anis Hasliza Abu Hashim","raw_affiliation_strings":["Mathematics and Computer Science University of Twente Hallenweg 15,Faculty of Electrical Engineering,Netherlands","Faculty of Electrical Engineering, Mathematics and Computer Science University of Twente Hallenweg 15, Netherlands"],"affiliations":[{"raw_affiliation_string":"Mathematics and Computer Science University of Twente Hallenweg 15,Faculty of Electrical Engineering,Netherlands","institution_ids":["https://openalex.org/I94624287"]},{"raw_affiliation_string":"Faculty of Electrical Engineering, Mathematics and Computer Science University of Twente Hallenweg 15, Netherlands","institution_ids":["https://openalex.org/I94624287"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5043653521","display_name":"Mudiana Mokhsin Misron","orcid":null},"institutions":[{"id":"https://openalex.org/I82724352","display_name":"Universiti Teknologi MARA","ror":"https://ror.org/05n8tts92","country_code":"MY","type":"education","lineage":["https://openalex.org/I82724352"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Mudiana Mokhsin Misron","raw_affiliation_strings":["College of Computing, Informatics and Mathematics, Universiti Teknologi MARA Shah Alam,Selangor,Malaysia","College of Computing, Informatics and Mathematics, Universiti Teknologi MARA Shah Alam, Selangor, Malaysia"],"affiliations":[{"raw_affiliation_string":"College of Computing, Informatics and Mathematics, Universiti Teknologi MARA Shah Alam,Selangor,Malaysia","institution_ids":["https://openalex.org/I82724352"]},{"raw_affiliation_string":"College of Computing, Informatics and Mathematics, Universiti Teknologi MARA Shah Alam, Selangor, Malaysia","institution_ids":["https://openalex.org/I82724352"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5050783427"],"corresponding_institution_ids":["https://openalex.org/I82724352"],"apc_list":null,"apc_paid":null,"fwci":1.2144,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.87334088,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":"8","issue":null,"first_page":"89","last_page":"94"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9902999997138977,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13927","display_name":"Cyberloafing and Workplace Behavior","score":0.9549999833106995,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/procurement","display_name":"Procurement","score":0.740703821182251},{"id":"https://openalex.org/keywords/exploratory-research","display_name":"Exploratory research","score":0.6863642930984497},{"id":"https://openalex.org/keywords/user-experience-design","display_name":"User experience design","score":0.5639223456382751},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.557326078414917},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.4842959940433502},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.43460941314697266},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.42683786153793335},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.35486525297164917},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3420161008834839},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.27257370948791504},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.171499103307724},{"id":"https://openalex.org/keywords/social-science","display_name":"Social science","score":0.07666736841201782}],"concepts":[{"id":"https://openalex.org/C201650216","wikidata":"https://www.wikidata.org/wiki/Q829492","display_name":"Procurement","level":2,"score":0.740703821182251},{"id":"https://openalex.org/C85973986","wikidata":"https://www.wikidata.org/wiki/Q1091731","display_name":"Exploratory research","level":2,"score":0.6863642930984497},{"id":"https://openalex.org/C201025465","wikidata":"https://www.wikidata.org/wiki/Q11248500","display_name":"User experience design","level":2,"score":0.5639223456382751},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.557326078414917},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.4842959940433502},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.43460941314697266},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.42683786153793335},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.35486525297164917},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3420161008834839},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.27257370948791504},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.171499103307724},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.07666736841201782}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/chiuxid59550.2023.10452736","is_oa":false,"landing_page_url":"http://dx.doi.org/10.1109/chiuxid59550.2023.10452736","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2023 9th International HCI and UX Conference in Indonesia (CHIuXiD)","raw_type":"proceedings-article"},{"id":"pmh:oai:ris.utwente.nl:openaire_cris_publications/293c94e3-0053-402d-a1b1-b9c092c8f036","is_oa":true,"landing_page_url":"https://research.utwente.nl/en/publications/293c94e3-0053-402d-a1b1-b9c092c8f036","pdf_url":"https://ris.utwente.nl/ws/files/395963145/Exploratory_Study_on_User_Experience_UX_of_Public_E-Procurement_System_in_Malaysia_A_Qualitative_Approach.pdf","source":{"id":"https://openalex.org/S4406922991","display_name":"University of Twente Research Information","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Mior Ibrahim, E N, Kusaini, A, Ismail, J, Abu Hashim, A H & Misron, M M 2024, Exploratory Study on User Experience (UX) of Public E-Procurement System in Malaysia : A Qualitative Approach. in Proceedings of 2023 9th International HCI and UX Conference in Indonesia, CHIuXiD 2023. IEEE, pp. 89-94, 9th International HCI and UX Conference in Indonesia, CHIuXiD 2023, Hybrid, Bali, Indonesia, 18/11/23. https://doi.org/10.1109/CHIuXiD59550.2023.10452736","raw_type":"info:eu-repo/semantics/publishedVersion"}],"best_oa_location":{"id":"pmh:oai:ris.utwente.nl:openaire_cris_publications/293c94e3-0053-402d-a1b1-b9c092c8f036","is_oa":true,"landing_page_url":"https://research.utwente.nl/en/publications/293c94e3-0053-402d-a1b1-b9c092c8f036","pdf_url":"https://ris.utwente.nl/ws/files/395963145/Exploratory_Study_on_User_Experience_UX_of_Public_E-Procurement_System_in_Malaysia_A_Qualitative_Approach.pdf","source":{"id":"https://openalex.org/S4406922991","display_name":"University of Twente Research Information","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Mior Ibrahim, E N, Kusaini, A, Ismail, J, Abu Hashim, A H & Misron, M M 2024, Exploratory Study on User Experience (UX) of Public E-Procurement System in Malaysia : A Qualitative Approach. in Proceedings of 2023 9th International HCI and UX Conference in Indonesia, CHIuXiD 2023. IEEE, pp. 89-94, 9th International HCI and UX Conference in Indonesia, CHIuXiD 2023, Hybrid, Bali, Indonesia, 18/11/23. https://doi.org/10.1109/CHIuXiD59550.2023.10452736","raw_type":"info:eu-repo/semantics/publishedVersion"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4392905596.pdf","grobid_xml":"https://content.openalex.org/works/W4392905596.grobid-xml"},"referenced_works_count":17,"referenced_works":["https://openalex.org/W2022695927","https://openalex.org/W2034970156","https://openalex.org/W2175992854","https://openalex.org/W2327486309","https://openalex.org/W2599083817","https://openalex.org/W2620028861","https://openalex.org/W2947383549","https://openalex.org/W2950798935","https://openalex.org/W2989775762","https://openalex.org/W3002297492","https://openalex.org/W3035593049","https://openalex.org/W3098901758","https://openalex.org/W3127588192","https://openalex.org/W3136858478","https://openalex.org/W3204858331","https://openalex.org/W4307446571","https://openalex.org/W6735156067"],"related_works":["https://openalex.org/W4382807753","https://openalex.org/W2910979491","https://openalex.org/W4224032630","https://openalex.org/W4293198839","https://openalex.org/W4367295411","https://openalex.org/W2971404056","https://openalex.org/W3185607124","https://openalex.org/W2012552426","https://openalex.org/W2045235295","https://openalex.org/W4308625185"],"abstract_inverted_index":{"The":[0,34,103,188],"public":[1,63,100],"e-Procurement":[2,40,64,101,116,186],"system":[3,41,65,117,163,169],"in":[4,48,162],"Malaysia":[5],"is":[6,17,78],"a":[7,20,45,72,85,106],"crucial":[8],"component":[9],"of":[10,38,51,61,88,115,141],"the":[11,49,52,59,62,89,99,111,185],"e-Government":[12,54],"services.":[13],"Its":[14],"primary":[15],"function":[16],"to":[18,25,83,134,177,196],"provide":[19],"platform":[21],"for":[22,193],"government":[23],"agencies":[24],"efficiently":[26],"procure":[27],"goods":[28],"and":[29,70,92,113,132,143,149,172,181,199],"services":[30],"from":[31,120],"business":[32],"users.":[33,118],"user":[35,150,164,182],"experience":[36],"(UX)":[37],"this":[39],"has":[42],"emerged":[43],"as":[44],"pivotal":[46],"factor":[47],"success":[50],"broader":[53],"digital":[55],"transformation.":[56],"Ensuring":[57],"that":[58],"digitalization":[60],"aligns":[66],"with":[67],"its":[68],"objectives":[69],"delivers":[71],"top-tier":[73],"Government":[74],"Electronic":[75],"Procurement":[76],"System":[77],"imperative.":[79],"This":[80],"research":[81],"aims":[82],"gain":[84],"comprehensive":[86],"understanding":[87],"UX":[90],"issues":[91,142],"challenges":[93],"faced":[94],"by":[95],"stakeholders":[96],"when":[97],"using":[98],"system.":[102,187],"study":[104,189],"employs":[105],"qualitative":[107],"approach,":[108],"delving":[109],"into":[110],"perspectives":[112],"insights":[114],"Data":[119],"interview":[121],"sessions":[122],"involving":[123],"nine":[124],"(9)":[125],"participants":[126],"have":[127],"been":[128],"meticulously":[129],"interpreted,":[130],"coded,":[131],"subjected":[133],"thematic":[135],"analysis,":[136],"revealing":[137],"five":[138],"distinct":[139],"dimensions":[140],"challenges:":[144],"usability,":[145],"performance,":[146,171],"operational,":[147],"quality,":[148],"satisfaction.":[151],"To":[152],"address":[153],"these":[154,201],"identified":[155],"concerns,":[156],"we":[157],"proposed":[158],"several":[159],"recommendations.":[160],"Enhancements":[161],"interface":[165],"(UI),":[166],"navigational":[167],"aspects,":[168],"features,":[170],"operational":[173],"aspects":[174],"are":[175],"essential":[176],"ensure":[178],"sustained":[179],"quality":[180],"satisfaction":[183],"within":[184],"also":[190],"explores":[191],"avenues":[192],"future":[194],"work":[195],"further":[197],"refine":[198],"augment":[200],"improvements.":[202]},"counts_by_year":[{"year":2024,"cited_by_count":1}],"updated_date":"2026-04-17T18:11:37.981687","created_date":"2025-10-10T00:00:00"}