{"id":"https://openalex.org/W4316087300","doi":"https://doi.org/10.1109/chiuxid57244.2022.10009801","title":"Can Sentiment Mining of Novice and Expert User Survey Feedback Enhance the Digital User Experience?","display_name":"Can Sentiment Mining of Novice and Expert User Survey Feedback Enhance the Digital User Experience?","publication_year":2022,"publication_date":"2022-11-19","ids":{"openalex":"https://openalex.org/W4316087300","doi":"https://doi.org/10.1109/chiuxid57244.2022.10009801"},"language":"en","primary_location":{"id":"doi:10.1109/chiuxid57244.2022.10009801","is_oa":false,"landing_page_url":"https://doi.org/10.1109/chiuxid57244.2022.10009801","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2022 8th International HCI and UX Conference in Indonesia (CHIuXiD)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5007775649","display_name":"Vivien Johnston","orcid":null},"institutions":[{"id":"https://openalex.org/I138801177","display_name":"University of Ulster","ror":"https://ror.org/01yp9g959","country_code":"GB","type":"education","lineage":["https://openalex.org/I138801177"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Vivien Johnston","raw_affiliation_strings":["Ulster University,School of Computing,Belfast,Northern Ireland","School of Computing, Ulster University, Belfast, Northern Ireland"],"affiliations":[{"raw_affiliation_string":"Ulster University,School of Computing,Belfast,Northern Ireland","institution_ids":["https://openalex.org/I138801177"]},{"raw_affiliation_string":"School of Computing, Ulster University, Belfast, Northern Ireland","institution_ids":["https://openalex.org/I138801177"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5077309331","display_name":"Michaela Black","orcid":"https://orcid.org/0000-0002-5140-2566"},"institutions":[{"id":"https://openalex.org/I138801177","display_name":"University of Ulster","ror":"https://ror.org/01yp9g959","country_code":"GB","type":"education","lineage":["https://openalex.org/I138801177"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Michaela Black","raw_affiliation_strings":["Engineering & Intelligent Systems Ulster University,School of Computing,Londonderry,Northern Ireland"],"affiliations":[{"raw_affiliation_string":"Engineering & Intelligent Systems Ulster University,School of Computing,Londonderry,Northern Ireland","institution_ids":["https://openalex.org/I138801177"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5058929336","display_name":"Jonathan Wallace","orcid":"https://orcid.org/0000-0002-8415-4001"},"institutions":[{"id":"https://openalex.org/I138801177","display_name":"University of Ulster","ror":"https://ror.org/01yp9g959","country_code":"GB","type":"education","lineage":["https://openalex.org/I138801177"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Jonathan Wallace","raw_affiliation_strings":["Ulster University,School of Computing,Belfast,Northern Ireland","School of Computing, Ulster University, Belfast, Northern Ireland"],"affiliations":[{"raw_affiliation_string":"Ulster University,School of Computing,Belfast,Northern Ireland","institution_ids":["https://openalex.org/I138801177"]},{"raw_affiliation_string":"School of Computing, Ulster University, Belfast, Northern Ireland","institution_ids":["https://openalex.org/I138801177"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5067279312","display_name":"Raymond Bond","orcid":"https://orcid.org/0000-0002-1078-2232"},"institutions":[{"id":"https://openalex.org/I138801177","display_name":"University of Ulster","ror":"https://ror.org/01yp9g959","country_code":"GB","type":"education","lineage":["https://openalex.org/I138801177"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Raymond Bond","raw_affiliation_strings":["Ulster University,School of Computing,Belfast,Northern Ireland","School of Computing, Ulster University, Belfast, Northern Ireland"],"affiliations":[{"raw_affiliation_string":"Ulster University,School of Computing,Belfast,Northern Ireland","institution_ids":["https://openalex.org/I138801177"]},{"raw_affiliation_string":"School of Computing, Ulster University, Belfast, Northern Ireland","institution_ids":["https://openalex.org/I138801177"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5038610271","display_name":"Maurice Mulvenna","orcid":"https://orcid.org/0000-0002-1554-0785"},"institutions":[{"id":"https://openalex.org/I138801177","display_name":"University of Ulster","ror":"https://ror.org/01yp9g959","country_code":"GB","type":"education","lineage":["https://openalex.org/I138801177"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Maurice Mulvenna","raw_affiliation_strings":["Ulster University,School of Computing,Belfast,Northern Ireland","School of Computing, Ulster University, Belfast, Northern Ireland"],"affiliations":[{"raw_affiliation_string":"Ulster University,School of Computing,Belfast,Northern Ireland","institution_ids":["https://openalex.org/I138801177"]},{"raw_affiliation_string":"School of Computing, Ulster University, Belfast, Northern Ireland","institution_ids":["https://openalex.org/I138801177"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5007775649"],"corresponding_institution_ids":["https://openalex.org/I138801177"],"apc_list":null,"apc_paid":null,"fwci":0.1403,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.55467274,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"19","last_page":"24"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9807000160217285,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13083","display_name":"Advanced Text Analysis Techniques","score":0.9739999771118164,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7591692805290222},{"id":"https://openalex.org/keywords/workflow","display_name":"Workflow","score":0.7238258123397827},{"id":"https://openalex.org/keywords/sentiment-analysis","display_name":"Sentiment analysis","score":0.6677427291870117},{"id":"https://openalex.org/keywords/user-experience-design","display_name":"User experience design","score":0.6401445269584656},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5527523756027222},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.4307101368904114},{"id":"https://openalex.org/keywords/component","display_name":"Component (thermodynamics)","score":0.41756951808929443},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.39848506450653076},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.3639316260814667},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.11032819747924805},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.09428638219833374}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7591692805290222},{"id":"https://openalex.org/C177212765","wikidata":"https://www.wikidata.org/wiki/Q627335","display_name":"Workflow","level":2,"score":0.7238258123397827},{"id":"https://openalex.org/C66402592","wikidata":"https://www.wikidata.org/wiki/Q2271421","display_name":"Sentiment analysis","level":2,"score":0.6677427291870117},{"id":"https://openalex.org/C201025465","wikidata":"https://www.wikidata.org/wiki/Q11248500","display_name":"User experience design","level":2,"score":0.6401445269584656},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5527523756027222},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.4307101368904114},{"id":"https://openalex.org/C168167062","wikidata":"https://www.wikidata.org/wiki/Q1117970","display_name":"Component (thermodynamics)","level":2,"score":0.41756951808929443},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.39848506450653076},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.3639316260814667},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.11032819747924805},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.09428638219833374},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C97355855","wikidata":"https://www.wikidata.org/wiki/Q11473","display_name":"Thermodynamics","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/chiuxid57244.2022.10009801","is_oa":false,"landing_page_url":"https://doi.org/10.1109/chiuxid57244.2022.10009801","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2022 8th International HCI and UX Conference in Indonesia (CHIuXiD)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.4300000071525574,"display_name":"Quality Education","id":"https://metadata.un.org/sdg/4"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":15,"referenced_works":["https://openalex.org/W1522134306","https://openalex.org/W1797037330","https://openalex.org/W2763259958","https://openalex.org/W2952351408","https://openalex.org/W2954371498","https://openalex.org/W3043553083","https://openalex.org/W3134687106","https://openalex.org/W3138809155","https://openalex.org/W4213437520","https://openalex.org/W4312513672","https://openalex.org/W4396219753","https://openalex.org/W6631218346","https://openalex.org/W6633701248","https://openalex.org/W6745191099","https://openalex.org/W6791355484"],"related_works":["https://openalex.org/W2548633793","https://openalex.org/W3013279174","https://openalex.org/W2941935829","https://openalex.org/W4224032630","https://openalex.org/W4293198839","https://openalex.org/W4367295411","https://openalex.org/W2971404056","https://openalex.org/W3185607124","https://openalex.org/W2012552426","https://openalex.org/W2045235295"],"abstract_inverted_index":{"In":[0],"recent":[1],"years,":[2],"sentiment":[3,62,82,137],"mining":[4,63,83,138],"has":[5,54,92,134],"been":[6,55],"used":[7],"within":[8],"politics":[9],"and":[10,17,24,52,68,91,104,124,127,141,150],"social":[11],"media":[12],"to":[13,28,64,122,165,167],"understand":[14],"the":[15,34,47,69,79,97],"emotions":[16],"opinions":[18],"that":[19,42,100,120,136,147],"people":[20],"have":[21],"about":[22],"society":[23],"different":[25,94],"political":[26],"groups":[27],"help":[29,113],"bring":[30,44],"change.":[31],"However,":[32],"in":[33,58],"user":[35,50,70,85,98,118,145,162,171],"centered":[36],"design":[37],"process,":[38],"a":[39,117,158,169],"main":[40],"component":[41],"helps":[43],"change":[45],"is":[46,157],"use":[48,80],"of":[49,60,72,81,96,161],"feedback":[51,87],"there":[53],"little":[56],"research":[57,76,111],"terms":[59],"adopting":[61],"assist":[65],"with":[66],"this":[67,110,156],"experience":[71,99,119,146,163],"an":[73],"application.":[74],"This":[75,131],"paper":[77],"implements":[78],"on":[84],"survey":[86],"from":[88,109],"Jupyter":[89,114],"Notebook":[90,115],"identified":[93,135],"components":[95],"caters":[101,121],"for":[102,144],"novice":[103,123],"expert":[105,125],"users":[106,126],"independently.":[107],"Recommendations":[108],"will":[112],"create":[116],"their":[128],"workflow":[129],"needs.":[130],"initial":[132],"analysis":[133],"provides":[139],"important":[140],"subtle":[142],"enhancements":[143],"other":[148],"tools":[149],"techniques":[151],"do":[152],"not":[153],"provide.":[154],"Therefore,":[155],"worthwhile":[159],"method":[160],"assessment":[164],"foster":[166],"enhance":[168],"digital":[170],"experience.":[172]},"counts_by_year":[{"year":2024,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}