{"id":"https://openalex.org/W2767195638","doi":"https://doi.org/10.1109/ccoms.2017.8075270","title":"Designing of customer and employee churn prediction model based on data mining method and neural predictor","display_name":"Designing of customer and employee churn prediction model based on data mining method and neural predictor","publication_year":2017,"publication_date":"2017-07-01","ids":{"openalex":"https://openalex.org/W2767195638","doi":"https://doi.org/10.1109/ccoms.2017.8075270","mag":"2767195638"},"language":"en","primary_location":{"id":"doi:10.1109/ccoms.2017.8075270","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ccoms.2017.8075270","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2017 2nd International Conference on Computer and Communication Systems (ICCCS)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5090881731","display_name":"Sepideh Hassankhani Dolatabadi","orcid":"https://orcid.org/0000-0002-0042-9785"},"institutions":[{"id":"https://openalex.org/I4210152146","display_name":"Islamic Azad University Kerman","ror":"https://ror.org/04ywz9252","country_code":"IR","type":"education","lineage":["https://openalex.org/I110525433","https://openalex.org/I4210152146"]}],"countries":["IR"],"is_corresponding":true,"raw_author_name":"Sepideh Hassankhani Dolatabadi","raw_affiliation_strings":["Department of Industrial Engineering, Islamic Azad University of Technology, Kerman, Iran"],"affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering, Islamic Azad University of Technology, Kerman, Iran","institution_ids":["https://openalex.org/I4210152146"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5070213603","display_name":"Farshid Keynia","orcid":"https://orcid.org/0000-0002-9027-7315"},"institutions":[{"id":"https://openalex.org/I183263030","display_name":"Graduate University of Advanced Technology","ror":"https://ror.org/0451xdy64","country_code":"IR","type":"education","lineage":["https://openalex.org/I183263030"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Farshid Keynia","raw_affiliation_strings":["Department of Science and High Technology, University of Advanced Technology, Kerman, Iran"],"affiliations":[{"raw_affiliation_string":"Department of Science and High Technology, University of Advanced Technology, Kerman, Iran","institution_ids":["https://openalex.org/I183263030"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5090881731"],"corresponding_institution_ids":["https://openalex.org/I4210152146"],"apc_list":null,"apc_paid":null,"fwci":5.5405,"has_fulltext":false,"cited_by_count":56,"citation_normalized_percentile":{"value":0.95378406,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"74","last_page":"77"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13812","display_name":"AI and HR Technologies","score":0.9925000071525574,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12401","display_name":"Scheduling and Timetabling Solutions","score":0.9327999949455261,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-retention","display_name":"Customer retention","score":0.7048200368881226},{"id":"https://openalex.org/keywords/customer-intelligence","display_name":"Customer intelligence","score":0.6789199113845825},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6147581338882446},{"id":"https://openalex.org/keywords/loyalty-business-model","display_name":"Loyalty business model","score":0.606390118598938},{"id":"https://openalex.org/keywords/customer-service","display_name":"Customer service","score":0.6032260656356812},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.6027950048446655},{"id":"https://openalex.org/keywords/customer-to-customer","display_name":"Customer to customer","score":0.5991132259368896},{"id":"https://openalex.org/keywords/customer-advocacy","display_name":"Customer advocacy","score":0.5935848951339722},{"id":"https://openalex.org/keywords/customer-equity","display_name":"Customer equity","score":0.5637150406837463},{"id":"https://openalex.org/keywords/customer-delight","display_name":"Customer delight","score":0.5596480369567871},{"id":"https://openalex.org/keywords/competition","display_name":"Competition (biology)","score":0.5425418615341187},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.5199397802352905},{"id":"https://openalex.org/keywords/voice-of-the-customer","display_name":"Voice of the customer","score":0.45320749282836914},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4510752558708191},{"id":"https://openalex.org/keywords/loyalty","display_name":"Loyalty","score":0.42143696546554565},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"Customer relationship management","score":0.4177241921424866},{"id":"https://openalex.org/keywords/tertiary-sector-of-the-economy","display_name":"Tertiary sector of the economy","score":0.4117129147052765},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3691880404949188},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.2243460714817047},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.07501661777496338}],"concepts":[{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.7048200368881226},{"id":"https://openalex.org/C57660159","wikidata":"https://www.wikidata.org/wiki/Q5196460","display_name":"Customer intelligence","level":5,"score":0.6789199113845825},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6147581338882446},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.606390118598938},{"id":"https://openalex.org/C2984334869","wikidata":"https://www.wikidata.org/wiki/Q1060653","display_name":"Customer service","level":3,"score":0.6032260656356812},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.6027950048446655},{"id":"https://openalex.org/C63207073","wikidata":"https://www.wikidata.org/wiki/Q1076010","display_name":"Customer to customer","level":5,"score":0.5991132259368896},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.5935848951339722},{"id":"https://openalex.org/C53100981","wikidata":"https://www.wikidata.org/wiki/Q5196454","display_name":"Customer equity","level":5,"score":0.5637150406837463},{"id":"https://openalex.org/C77197577","wikidata":"https://www.wikidata.org/wiki/Q17009646","display_name":"Customer delight","level":5,"score":0.5596480369567871},{"id":"https://openalex.org/C91306197","wikidata":"https://www.wikidata.org/wiki/Q45767","display_name":"Competition (biology)","level":2,"score":0.5425418615341187},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5199397802352905},{"id":"https://openalex.org/C43595421","wikidata":"https://www.wikidata.org/wiki/Q7939596","display_name":"Voice of the customer","level":5,"score":0.45320749282836914},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4510752558708191},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.42143696546554565},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.4177241921424866},{"id":"https://openalex.org/C43246008","wikidata":"https://www.wikidata.org/wiki/Q55638","display_name":"Tertiary sector of the economy","level":2,"score":0.4117129147052765},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3691880404949188},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.2243460714817047},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.07501661777496338},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/ccoms.2017.8075270","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ccoms.2017.8075270","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2017 2nd International Conference on Computer and Communication Systems (ICCCS)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":12,"referenced_works":["https://openalex.org/W1503025338","https://openalex.org/W1989273897","https://openalex.org/W2048244076","https://openalex.org/W2058051343","https://openalex.org/W2067594023","https://openalex.org/W2139212933","https://openalex.org/W2155456334","https://openalex.org/W2799061466","https://openalex.org/W2911964244","https://openalex.org/W3193477162","https://openalex.org/W4248880341","https://openalex.org/W6682710050"],"related_works":["https://openalex.org/W1561149111","https://openalex.org/W2124748206","https://openalex.org/W2377819298","https://openalex.org/W2783546483","https://openalex.org/W577112707","https://openalex.org/W3181385643","https://openalex.org/W3035155708","https://openalex.org/W2900308517","https://openalex.org/W2204702468","https://openalex.org/W2394252934"],"abstract_inverted_index":{"In":[0],"recent":[1],"years":[2],"due":[3],"to":[4,18,59,80,106,133,148],"increased":[5],"competition":[6],"between":[7],"companies":[8],"in":[9,16,32],"the":[10,38,81,85,111,124,140],"services":[11],"sector,":[12],"predict":[13],"churn":[14,31,72],"customer":[15,30,44,47,57,82,91],"order":[17],"retain":[19],"customers":[20],"is":[21,48],"so":[22],"important.":[23],"The":[24],"impact":[25,86],"of":[26,40,75,87,113,118,126,139],"brand":[27],"loyalty":[28],"and":[29,62],"an":[33],"organization":[34,93,100,144],"as":[35,37,123],"well":[36,115,122],"difficulty":[39],"attracting":[41],"a":[42,54,89],"new":[43,134],"per":[45],"lost":[46],"very":[49,69],"painful":[50,98],"for":[51,61,92],"organizations.":[52],"Obtaining":[53],"predictive":[55],"model":[56],"behaviour":[58],"plan":[60],"deal":[63],"with":[64],"such":[65],"cases,":[66],"can":[67],"be":[68,78,96,131,137,146],"helpful.":[70],"Employee":[71],"or":[73],"loss":[74],"staff":[76],"will":[77,95],"close":[79],"churn,":[83],"but":[84],"losing":[88,107,149],"major":[90],"certainly":[94],"more":[97],"(because":[99],"do":[101],"not":[102],"have":[103],"physical":[104],"sense":[105],"their":[108],"employees)":[109],"while":[110],"consequences":[112],"finding":[114],"employees":[116,135],"instead":[117],"missed":[119],"employees,":[120],"As":[121],"cost":[125],"in-service":[127],"training":[128],"that":[129,142],"should":[130],"given":[132],"could":[136],"one":[138],"issues":[141],"each":[143],"would":[145],"sensitive":[147],"its":[150],"human":[151],"resources.":[152]},"counts_by_year":[{"year":2025,"cited_by_count":7},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":10},{"year":2022,"cited_by_count":13},{"year":2021,"cited_by_count":8},{"year":2020,"cited_by_count":7},{"year":2019,"cited_by_count":4},{"year":2018,"cited_by_count":4}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
