{"id":"https://openalex.org/W3188647865","doi":"https://doi.org/10.1109/camp51653.2021.9498011","title":"Designing an Educational Chatbot: A Case Study of CikguAIBot","display_name":"Designing an Educational Chatbot: A Case Study of CikguAIBot","publication_year":2021,"publication_date":"2021-06-15","ids":{"openalex":"https://openalex.org/W3188647865","doi":"https://doi.org/10.1109/camp51653.2021.9498011","mag":"3188647865"},"language":"en","primary_location":{"id":"doi:10.1109/camp51653.2021.9498011","is_oa":false,"landing_page_url":"https://doi.org/10.1109/camp51653.2021.9498011","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2021 Fifth International Conference on Information Retrieval and Knowledge Management (CAMP)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5055415657","display_name":"Nurul Amelina Nasharuddin","orcid":"https://orcid.org/0000-0003-2872-5110"},"institutions":[{"id":"https://openalex.org/I130343225","display_name":"Universiti Putra Malaysia","ror":"https://ror.org/02e91jd64","country_code":"MY","type":"education","lineage":["https://openalex.org/I130343225"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Nurul Amelina Nasharuddin","raw_affiliation_strings":["Universiti Putra Malaysia, UPM Serdang,Faculty of Computer Science and Information Technology,Selangor,Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universiti Putra Malaysia, UPM Serdang,Faculty of Computer Science and Information Technology,Selangor,Malaysia","institution_ids":["https://openalex.org/I130343225"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5012801830","display_name":"Nurfadhlina Mohd Sharef","orcid":"https://orcid.org/0000-0003-4335-0513"},"institutions":[{"id":"https://openalex.org/I130343225","display_name":"Universiti Putra Malaysia","ror":"https://ror.org/02e91jd64","country_code":"MY","type":"education","lineage":["https://openalex.org/I130343225"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Nurfadhlina Mohd Sharef","raw_affiliation_strings":["Universiti Putra Malaysia, UPM Serdang,Faculty of Computer Science and Information Technology,Selangor,Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universiti Putra Malaysia, UPM Serdang,Faculty of Computer Science and Information Technology,Selangor,Malaysia","institution_ids":["https://openalex.org/I130343225"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5055280731","display_name":"Evi Indriasari Mansor","orcid":"https://orcid.org/0000-0002-5749-5142"},"institutions":[{"id":"https://openalex.org/I130343225","display_name":"Universiti Putra Malaysia","ror":"https://ror.org/02e91jd64","country_code":"MY","type":"education","lineage":["https://openalex.org/I130343225"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Evi Indriasari Mansor","raw_affiliation_strings":["Universiti Putra Malaysia, UPM Serdang,Faculty of Educational Studies,Selangor,Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universiti Putra Malaysia, UPM Serdang,Faculty of Educational Studies,Selangor,Malaysia","institution_ids":["https://openalex.org/I130343225"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5086622661","display_name":"Normalia Samian","orcid":"https://orcid.org/0000-0002-0905-8140"},"institutions":[{"id":"https://openalex.org/I130343225","display_name":"Universiti Putra Malaysia","ror":"https://ror.org/02e91jd64","country_code":"MY","type":"education","lineage":["https://openalex.org/I130343225"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Normalia Samian","raw_affiliation_strings":["Universiti Putra Malaysia, UPM Serdang,Faculty of Computer Science and Information Technology,Selangor,Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universiti Putra Malaysia, UPM Serdang,Faculty of Computer Science and Information Technology,Selangor,Malaysia","institution_ids":["https://openalex.org/I130343225"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5022825282","display_name":"Masrah Azrifah Azmi Murad","orcid":"https://orcid.org/0000-0002-0335-5873"},"institutions":[{"id":"https://openalex.org/I130343225","display_name":"Universiti Putra Malaysia","ror":"https://ror.org/02e91jd64","country_code":"MY","type":"education","lineage":["https://openalex.org/I130343225"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Masrah Azrifah Azmi Murad","raw_affiliation_strings":["Universiti Putra Malaysia, UPM Serdang,Faculty of Computer Science and Information Technology,Selangor,Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universiti Putra Malaysia, UPM Serdang,Faculty of Computer Science and Information Technology,Selangor,Malaysia","institution_ids":["https://openalex.org/I130343225"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5050021076","display_name":"Muhd Khaizer Omar","orcid":"https://orcid.org/0000-0003-0794-5018"},"institutions":[{"id":"https://openalex.org/I130343225","display_name":"Universiti Putra Malaysia","ror":"https://ror.org/02e91jd64","country_code":"MY","type":"education","lineage":["https://openalex.org/I130343225"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Mohd Khaizer Omar","raw_affiliation_strings":["Universiti Putra Malaysia, UPM Serdang,Faculty of Educational Studies,Selangor,Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universiti Putra Malaysia, UPM Serdang,Faculty of Educational Studies,Selangor,Malaysia","institution_ids":["https://openalex.org/I130343225"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5034768443","display_name":"Noreen Izza Arshad","orcid":"https://orcid.org/0000-0002-0041-0590"},"institutions":[{"id":"https://openalex.org/I203899302","display_name":"Universiti Teknologi Petronas","ror":"https://ror.org/048g2sh07","country_code":"MY","type":"education","lineage":["https://openalex.org/I203899302"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Noreen Izza Arshad","raw_affiliation_strings":["Universiti Teknologi PETRONAS,Institute of Autonomous Systems,Positive Computing Research Center,Bandar Seri Iskandar,Perak,Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universiti Teknologi PETRONAS,Institute of Autonomous Systems,Positive Computing Research Center,Bandar Seri Iskandar,Perak,Malaysia","institution_ids":["https://openalex.org/I203899302"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5046504305","display_name":"Faaizah Shahbodin","orcid":"https://orcid.org/0000-0002-8015-4506"},"institutions":[{"id":"https://openalex.org/I32589535","display_name":"Technical University of Malaysia Malacca","ror":"https://ror.org/01xb6rs26","country_code":"MY","type":"education","lineage":["https://openalex.org/I32589535"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Faaizah Shahbodin","raw_affiliation_strings":["Universiti Teknikal Malaysia Melaka,Centre for Academic Excellence and Scholarship,Hang Tuah Jaya,Melaka,Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universiti Teknikal Malaysia Melaka,Centre for Academic Excellence and Scholarship,Hang Tuah Jaya,Melaka,Malaysia","institution_ids":["https://openalex.org/I32589535"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5076453382","display_name":"Mohammad Hamiruce Marhaban","orcid":"https://orcid.org/0000-0003-1524-1440"},"institutions":[{"id":"https://openalex.org/I112982808","display_name":"Universiti Sains Islam Malaysia","ror":"https://ror.org/020ast312","country_code":"MY","type":"education","lineage":["https://openalex.org/I112982808"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Mohammad Hamiruce Marhaban","raw_affiliation_strings":["Vice Chancellor Office, Universiti Sains Islam Malaysia,Bandar Baru Nilai,Negeri Sembilan,Malaysia","Vice Chancellor Office, Universiti Sains Islam Malaysia, Bandar Baru Nilai, Negeri Sembilan, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Vice Chancellor Office, Universiti Sains Islam Malaysia,Bandar Baru Nilai,Negeri Sembilan,Malaysia","institution_ids":["https://openalex.org/I112982808"]},{"raw_affiliation_string":"Vice Chancellor Office, Universiti Sains Islam Malaysia, Bandar Baru Nilai, Negeri Sembilan, Malaysia","institution_ids":["https://openalex.org/I112982808"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":9,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.8396,"has_fulltext":false,"cited_by_count":11,"citation_normalized_percentile":{"value":0.78787477,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"19","last_page":"24"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9362000226974487,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14064","display_name":"Organizational and Employee Performance","score":0.9332000017166138,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.9933537244796753},{"id":"https://openalex.org/keywords/session","display_name":"Session (web analytics)","score":0.718665361404419},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6936407685279846},{"id":"https://openalex.org/keywords/plan","display_name":"Plan (archaeology)","score":0.586154580116272},{"id":"https://openalex.org/keywords/focus","display_name":"Focus (optics)","score":0.5659100413322449},{"id":"https://openalex.org/keywords/dialog-system","display_name":"Dialog system","score":0.47513845562934875},{"id":"https://openalex.org/keywords/malay","display_name":"Malay","score":0.4432760775089264},{"id":"https://openalex.org/keywords/multimedia","display_name":"Multimedia","score":0.37761732935905457},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3754875063896179}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.9933537244796753},{"id":"https://openalex.org/C2779182362","wikidata":"https://www.wikidata.org/wiki/Q17126187","display_name":"Session (web analytics)","level":2,"score":0.718665361404419},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6936407685279846},{"id":"https://openalex.org/C2776505523","wikidata":"https://www.wikidata.org/wiki/Q4785468","display_name":"Plan (archaeology)","level":2,"score":0.586154580116272},{"id":"https://openalex.org/C192209626","wikidata":"https://www.wikidata.org/wiki/Q190909","display_name":"Focus (optics)","level":2,"score":0.5659100413322449},{"id":"https://openalex.org/C190954187","wikidata":"https://www.wikidata.org/wiki/Q5270587","display_name":"Dialog system","level":3,"score":0.47513845562934875},{"id":"https://openalex.org/C2776938241","wikidata":"https://www.wikidata.org/wiki/Q9237","display_name":"Malay","level":2,"score":0.4432760775089264},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.37761732935905457},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3754875063896179},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C120665830","wikidata":"https://www.wikidata.org/wiki/Q14620","display_name":"Optics","level":1,"score":0.0},{"id":"https://openalex.org/C173853756","wikidata":"https://www.wikidata.org/wiki/Q86915","display_name":"Dialog box","level":2,"score":0.0},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/camp51653.2021.9498011","is_oa":false,"landing_page_url":"https://doi.org/10.1109/camp51653.2021.9498011","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2021 Fifth International Conference on Information Retrieval and Knowledge Management (CAMP)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.8600000143051147,"id":"https://metadata.un.org/sdg/4","display_name":"Quality Education"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":22,"referenced_works":["https://openalex.org/W2003669507","https://openalex.org/W2033943395","https://openalex.org/W2147307034","https://openalex.org/W2161013325","https://openalex.org/W2162598207","https://openalex.org/W2900107703","https://openalex.org/W2901309320","https://openalex.org/W2913758505","https://openalex.org/W2965589081","https://openalex.org/W2971921133","https://openalex.org/W2977128309","https://openalex.org/W2980608747","https://openalex.org/W2995608606","https://openalex.org/W2998742982","https://openalex.org/W3009335665","https://openalex.org/W3014298485","https://openalex.org/W3016709813","https://openalex.org/W3031856734","https://openalex.org/W3036081459","https://openalex.org/W3126405950","https://openalex.org/W6759080658","https://openalex.org/W6766171238"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W3038103859","https://openalex.org/W4323925118","https://openalex.org/W3087157779","https://openalex.org/W4306770904","https://openalex.org/W2348742136","https://openalex.org/W4231927834","https://openalex.org/W3096860036","https://openalex.org/W4287687396","https://openalex.org/W4214972695"],"abstract_inverted_index":{"This":[0,111],"research":[1,112],"aims":[2],"to":[3,8,21,34,115],"design":[4,70],"a":[5,32,51,92],"chatbot":[6,73,80,120],"application":[7],"teach":[9],"Artificial":[10],"Intelligent":[11],"(AI)":[12],"in":[13,107,122,126],"Malay":[14],"language.":[15],"CikguAIBot":[16,40],"offers":[17],"learners":[18],"the":[19,29,44,48,66,72,76,79,85,97,103,108,117],"possibility":[20],"learn":[22],"and":[23,55,68,91],"interact":[24],"with":[25,47,96],"an":[26],"agent":[27],"without":[28],"need":[30],"for":[31],"teacher":[33],"be":[35],"around.":[36],"The":[37,58],"development":[38],"of":[39,50,53,61,71,78,119],"is":[41,64,99,106,113],"based":[42],"on":[43,65],"RAD":[45],"model":[46],"involvement":[49],"number":[52],"experts":[54],"real":[56],"users.":[57],"main":[59],"focus":[60],"this":[62],"paper":[63],"contents":[67],"flow":[69],"so":[74],"that":[75],"objectives":[77],"are":[81],"achieved.":[82],"Results":[83],"from":[84],"expert":[86],"review":[87],"sessions":[88],"were":[89],"reported":[90],"detailed":[93],"evaluation":[94,104],"strategy":[95],"students":[98],"also":[100],"included":[101],"although":[102],"session":[105],"future":[109],"plan.":[110],"expected":[114],"foster":[116],"usage":[118],"technology":[121],"supporting":[123],"successful":[124],"learning":[125],"Malaysia's":[127],"education":[128],"system.":[129]},"counts_by_year":[{"year":2025,"cited_by_count":5},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":3},{"year":2021,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}