{"id":"https://openalex.org/W4406457866","doi":"https://doi.org/10.1109/bigdata62323.2024.10825668","title":"InfoTech Assistant: A Multimodal Conversational Agent for InfoTechnology Web Portal Queries","display_name":"InfoTech Assistant: A Multimodal Conversational Agent for InfoTechnology Web Portal Queries","publication_year":2024,"publication_date":"2024-12-15","ids":{"openalex":"https://openalex.org/W4406457866","doi":"https://doi.org/10.1109/bigdata62323.2024.10825668"},"language":"en","primary_location":{"id":"doi:10.1109/bigdata62323.2024.10825668","is_oa":false,"landing_page_url":"https://doi.org/10.1109/bigdata62323.2024.10825668","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2024 IEEE International Conference on Big Data (BigData)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5115637557","display_name":"Sai Surya Gadiraju","orcid":null},"institutions":[{"id":"https://openalex.org/I162714631","display_name":"George Mason University","ror":"https://ror.org/02jqj7156","country_code":"US","type":"education","lineage":["https://openalex.org/I162714631"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Sai Surya Gadiraju","raw_affiliation_strings":["George Mason University,School of Computing,Fairfax,VA,USA"],"affiliations":[{"raw_affiliation_string":"George Mason University,School of Computing,Fairfax,VA,USA","institution_ids":["https://openalex.org/I162714631"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5113727972","display_name":"Duoduo Liao","orcid":null},"institutions":[{"id":"https://openalex.org/I162714631","display_name":"George Mason University","ror":"https://ror.org/02jqj7156","country_code":"US","type":"education","lineage":["https://openalex.org/I162714631"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Duoduo Liao","raw_affiliation_strings":["George Mason University,School of Computing,Fairfax,VA,USA"],"affiliations":[{"raw_affiliation_string":"George Mason University,School of Computing,Fairfax,VA,USA","institution_ids":["https://openalex.org/I162714631"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5115637558","display_name":"Akhila Kudupudi","orcid":null},"institutions":[{"id":"https://openalex.org/I162714631","display_name":"George Mason University","ror":"https://ror.org/02jqj7156","country_code":"US","type":"education","lineage":["https://openalex.org/I162714631"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Akhila Kudupudi","raw_affiliation_strings":["George Mason University,School of Computing,Fairfax,VA,USA"],"affiliations":[{"raw_affiliation_string":"George Mason University,School of Computing,Fairfax,VA,USA","institution_ids":["https://openalex.org/I162714631"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5115637559","display_name":"Santosh Kasula","orcid":null},"institutions":[{"id":"https://openalex.org/I162714631","display_name":"George Mason University","ror":"https://ror.org/02jqj7156","country_code":"US","type":"education","lineage":["https://openalex.org/I162714631"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Santosh Kasula","raw_affiliation_strings":["George Mason University,School of Computing,Fairfax,VA,USA"],"affiliations":[{"raw_affiliation_string":"George Mason University,School of Computing,Fairfax,VA,USA","institution_ids":["https://openalex.org/I162714631"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5115637560","display_name":"Charitha Chalasani","orcid":null},"institutions":[{"id":"https://openalex.org/I162714631","display_name":"George Mason University","ror":"https://ror.org/02jqj7156","country_code":"US","type":"education","lineage":["https://openalex.org/I162714631"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Charitha Chalasani","raw_affiliation_strings":["George Mason University,School of Computing,Fairfax,VA,USA"],"affiliations":[{"raw_affiliation_string":"George Mason University,School of Computing,Fairfax,VA,USA","institution_ids":["https://openalex.org/I162714631"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5115637557"],"corresponding_institution_ids":["https://openalex.org/I162714631"],"apc_list":null,"apc_paid":null,"fwci":0.3862,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.71100493,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":97,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"3264","last_page":"3272"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.996999979019165,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.996999979019165,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9966999888420105,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9950000047683716,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8090046644210815},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.6165510416030884},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.4474338889122009},{"id":"https://openalex.org/keywords/information-retrieval","display_name":"Information retrieval","score":0.36986881494522095}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8090046644210815},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.6165510416030884},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.4474338889122009},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.36986881494522095}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/bigdata62323.2024.10825668","is_oa":false,"landing_page_url":"https://doi.org/10.1109/bigdata62323.2024.10825668","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2024 IEEE International Conference on Big Data (BigData)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320332393","display_name":"Federal Highway Administration","ror":"https://ror.org/0473rr271"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":31,"referenced_works":["https://openalex.org/W1601266066","https://openalex.org/W1933349210","https://openalex.org/W2609826708","https://openalex.org/W2936007953","https://openalex.org/W2951534261","https://openalex.org/W3036384891","https://openalex.org/W3048922236","https://openalex.org/W3099447225","https://openalex.org/W4206104244","https://openalex.org/W4210250452","https://openalex.org/W4220971309","https://openalex.org/W4225474871","https://openalex.org/W4251076713","https://openalex.org/W4253707770","https://openalex.org/W4361200965","https://openalex.org/W4378805853","https://openalex.org/W4379874918","https://openalex.org/W4386920607","https://openalex.org/W4387294240","https://openalex.org/W4389157038","https://openalex.org/W4391093221","https://openalex.org/W4396624257","https://openalex.org/W4398173700","https://openalex.org/W4400113208","https://openalex.org/W4400577020","https://openalex.org/W4402667025","https://openalex.org/W4403278897","https://openalex.org/W4403511455","https://openalex.org/W4404314166","https://openalex.org/W6806195018","https://openalex.org/W7066732451"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W4391913857","https://openalex.org/W2358668433","https://openalex.org/W4396701345","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W4396696052"],"abstract_inverted_index":{"This":[0,118],"pilot":[1],"study":[2],"presents":[3],"the":[4,7,37,63,78,91,113,122],"development":[5],"of":[6,52,77,115],"InfoTech":[8,38,123,140],"Assistant,":[9],"a":[10,85,146],"domain-specific,":[11],"multimodal":[12,128],"chatbot":[13],"engineered":[14],"to":[15,71,90,125],"address":[16],"queries":[17],"in":[18,68,136,157],"bridge":[19,54],"evaluation":[20],"and":[21,33,42,50,66,84,133,155],"infrastructure":[22,150],"technology.":[23],"By":[24],"integrating":[25],"web":[26],"data":[27],"scraping,":[28],"large":[29],"language":[30],"models":[31],"(LLMs),":[32],"Retrieval-Augmented":[34],"Generation":[35],"(RAG),":[36],"Assistant":[39,124,141],"provides":[40],"accurate":[41],"contextually":[43],"relevant":[44],"responses.":[45,138],"Data,":[46],"including":[47],"textual":[48,132],"descriptions":[49],"images":[51],"41":[53],"technologies,":[55],"are":[56],"sourced":[57],"from":[58],"publicly":[59],"available":[60],"documents":[61],"on":[62,105],"InfoTechnology":[64],"website":[65],"organized":[67],"JSON":[69],"format":[70],"facilitate":[72],"efficient":[73],"querying.":[74],"The":[75,139],"architecture":[76],"system":[79],"includes":[80],"an":[81],"HTML-based":[82],"interface":[83],"Flask":[86],"back":[87],"end":[88],"connected":[89],"Llama":[92],"3.1":[93],"model":[94],"via":[95],"LLM":[96],"Studio.":[97],"Evaluation":[98],"results":[99],"show":[100],"approximately":[101],"95":[102],"percent":[103],"accuracy":[104,154],"domain-specific":[106,159],"tasks,":[107],"with":[108],"high":[109,153],"similarity":[110],"scores":[111],"confirming":[112],"quality":[114],"response":[116],"matching.":[117],"RAG-enhanced":[119],"setup":[120],"enables":[121],"handle":[126],"complex,":[127],"queries,":[129],"offering":[130],"both":[131],"visual":[134],"information":[135],"its":[137,158],"demonstrates":[142],"strong":[143],"potential":[144],"as":[145],"dependable":[147],"tool":[148],"for":[149],"professionals,":[151],"delivering":[152],"relevance":[156],"outputs.":[160]},"counts_by_year":[{"year":2026,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
