{"id":"https://openalex.org/W4313203255","doi":"https://doi.org/10.1109/besc57393.2022.9995186","title":"Can Operational Transparency Enhance the Perception of Waiting Time? A Case Study from the Healthcare Sector","display_name":"Can Operational Transparency Enhance the Perception of Waiting Time? A Case Study from the Healthcare Sector","publication_year":2022,"publication_date":"2022-10-29","ids":{"openalex":"https://openalex.org/W4313203255","doi":"https://doi.org/10.1109/besc57393.2022.9995186"},"language":"en","primary_location":{"id":"doi:10.1109/besc57393.2022.9995186","is_oa":false,"landing_page_url":"https://doi.org/10.1109/besc57393.2022.9995186","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2022 9th International Conference on Behavioural and Social Computing (BESC)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5076781807","display_name":"Osama Moussa","orcid":"https://orcid.org/0000-0002-6362-5193"},"institutions":[{"id":"https://openalex.org/I4210144839","display_name":"Hamad bin Khalifa University","ror":"https://ror.org/03eyq4y97","country_code":"QA","type":"education","lineage":["https://openalex.org/I4210144839"]}],"countries":["QA"],"is_corresponding":false,"raw_author_name":"Osama Moussa","raw_affiliation_strings":["Hamad Bin Khalifa University,College of Science and Engineering,Doha,Qatar","College of Science and Engineering, Hamad Bin Khalifa University, Doha, Qatar"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Hamad Bin Khalifa University,College of Science and Engineering,Doha,Qatar","institution_ids":["https://openalex.org/I4210144839"]},{"raw_affiliation_string":"College of Science and Engineering, Hamad Bin Khalifa University, Doha, Qatar","institution_ids":["https://openalex.org/I4210144839"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5019143081","display_name":"Sameha Alshakhsi","orcid":"https://orcid.org/0000-0002-2138-4731"},"institutions":[{"id":"https://openalex.org/I4210144839","display_name":"Hamad bin Khalifa University","ror":"https://ror.org/03eyq4y97","country_code":"QA","type":"education","lineage":["https://openalex.org/I4210144839"]}],"countries":["QA"],"is_corresponding":false,"raw_author_name":"Sameha Alshakhsi","raw_affiliation_strings":["Hamad Bin Khalifa University,College of Science and Engineering,Doha,Qatar","College of Science and Engineering, Hamad Bin Khalifa University, Doha, Qatar"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Hamad Bin Khalifa University,College of Science and Engineering,Doha,Qatar","institution_ids":["https://openalex.org/I4210144839"]},{"raw_affiliation_string":"College of Science and Engineering, Hamad Bin Khalifa University, Doha, Qatar","institution_ids":["https://openalex.org/I4210144839"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5002847514","display_name":"Dena Al\u2010Thani","orcid":"https://orcid.org/0000-0002-1474-2692"},"institutions":[{"id":"https://openalex.org/I4210144839","display_name":"Hamad bin Khalifa University","ror":"https://ror.org/03eyq4y97","country_code":"QA","type":"education","lineage":["https://openalex.org/I4210144839"]}],"countries":["QA"],"is_corresponding":false,"raw_author_name":"Dena Al-Thani","raw_affiliation_strings":["Hamad Bin Khalifa University,College of Science and Engineering,Doha,Qatar","College of Science and Engineering, Hamad Bin Khalifa University, Doha, Qatar"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Hamad Bin Khalifa University,College of Science and Engineering,Doha,Qatar","institution_ids":["https://openalex.org/I4210144839"]},{"raw_affiliation_string":"College of Science and Engineering, Hamad Bin Khalifa University, Doha, Qatar","institution_ids":["https://openalex.org/I4210144839"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5088731268","display_name":"Raian Ali","orcid":"https://orcid.org/0000-0002-5285-7829"},"institutions":[{"id":"https://openalex.org/I4210144839","display_name":"Hamad bin Khalifa University","ror":"https://ror.org/03eyq4y97","country_code":"QA","type":"education","lineage":["https://openalex.org/I4210144839"]}],"countries":["QA"],"is_corresponding":false,"raw_author_name":"Raian Ali","raw_affiliation_strings":["Hamad Bin Khalifa University,College of Science and Engineering,Doha,Qatar","College of Science and Engineering, Hamad Bin Khalifa University, Doha, Qatar"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Hamad Bin Khalifa University,College of Science and Engineering,Doha,Qatar","institution_ids":["https://openalex.org/I4210144839"]},{"raw_affiliation_string":"College of Science and Engineering, Hamad Bin Khalifa University, Doha, Qatar","institution_ids":["https://openalex.org/I4210144839"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4210144839"],"apc_list":null,"apc_paid":null,"fwci":0.5353,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.69090909,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"7"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.9966999888420105,"subfield":{"id":"https://openalex.org/subfields/3604","display_name":"Emergency Medical Services"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.9966999888420105,"subfield":{"id":"https://openalex.org/subfields/3604","display_name":"Emergency Medical Services"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9837999939918518,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.9815999865531921,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/transparency","display_name":"Transparency (behavior)","score":0.7817256450653076},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.703370213508606},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.6903754472732544},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4773866534233093},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3759203553199768},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.17593342065811157},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.17131856083869934},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.08572128415107727}],"concepts":[{"id":"https://openalex.org/C2780233690","wikidata":"https://www.wikidata.org/wiki/Q535347","display_name":"Transparency (behavior)","level":2,"score":0.7817256450653076},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.703370213508606},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.6903754472732544},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4773866534233093},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3759203553199768},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.17593342065811157},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.17131856083869934},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.08572128415107727},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/besc57393.2022.9995186","is_oa":false,"landing_page_url":"https://doi.org/10.1109/besc57393.2022.9995186","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2022 9th International Conference on Behavioural and Social Computing (BESC)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320332753","display_name":"Qatar National Research Fund","ror":"https://ror.org/01svaqq28"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":27,"referenced_works":["https://openalex.org/W1797901205","https://openalex.org/W1978966005","https://openalex.org/W1990306591","https://openalex.org/W1990413346","https://openalex.org/W2028910637","https://openalex.org/W2033663586","https://openalex.org/W2037827846","https://openalex.org/W2043705607","https://openalex.org/W2048240344","https://openalex.org/W2086626985","https://openalex.org/W2103902275","https://openalex.org/W2104194762","https://openalex.org/W2117986881","https://openalex.org/W2126028892","https://openalex.org/W2133347376","https://openalex.org/W2320101545","https://openalex.org/W2503076849","https://openalex.org/W2619195401","https://openalex.org/W2750176822","https://openalex.org/W2770113501","https://openalex.org/W3002272455","https://openalex.org/W3005353690","https://openalex.org/W3017771203","https://openalex.org/W3093120355","https://openalex.org/W3125203853","https://openalex.org/W6700088969","https://openalex.org/W6738685150"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2748952813","https://openalex.org/W4382930947","https://openalex.org/W3081288631","https://openalex.org/W3152382318","https://openalex.org/W3004686567","https://openalex.org/W2738656338","https://openalex.org/W2603787370","https://openalex.org/W2555400967","https://openalex.org/W3214759741"],"abstract_inverted_index":{"Patient":[0],"satisfaction":[1],"has":[2],"been":[3],"a":[4,14,21,38,87,178],"vital":[5],"organizational":[6],"metric":[7,40],"in":[8,66,96,110,118,135,167],"medical":[9,199],"facilities":[10],"since":[11],"it":[12],"promotes":[13],"responsive":[15],"healthcare":[16],"system,":[17],"increases":[18],"revenue,":[19],"sustains":[20],"higher":[22],"quality":[23],"of":[24,55,63,76,82,92,102,164,186],"service,":[25,88],"and":[26,71,99,149,158,181,196],"ensures":[27],"its":[28,72],"continuity.":[29],"Waiting":[30],"time":[31,129,170],"for":[32,41,193],"getting":[33],"health":[34],"care":[35,200],"services":[36],"is":[37,156],"major":[39],"patient":[42,104],"satisfaction.":[43],"We":[44,58],"hypothesize":[45],"that":[46,116,121,138,176],"technology":[47],"can":[48,174],"be":[49,131,152],"used":[50],"to":[51,130,151,160],"enhance":[52],"people\u2019s":[53],"perception":[54],"waiting":[56,128,169],"time.":[57],"examine":[59],"the":[60,69,80,89,94,97,100,103,119,136,145,162,184,191],"real-time":[61,123],"communication":[62],"operational":[64,124,165],"transparency":[65,125,166],"particular,":[67],"i.e.,":[68],"workflow":[70],"current":[73,90],"status.":[74],"Examples":[75],"such":[77],"information":[78,146,189],"include":[79],"amount":[81],"effort":[83],"put":[84],"into":[85],"delivering":[86],"activities":[91],"doctors,":[93],"position":[95],"queue,":[98],"priority":[101],"case.":[105],"21":[106],"participants":[107,142],"took":[108],"part":[109],"our":[111],"experiment.":[112],"The":[113],"results":[114],"showed":[115],"patients":[117],"group":[120,137],"received":[122,144],"perceived":[126,147],"their":[127],"shorter":[132],"than":[133],"those":[134],"did":[139],"not.":[140],"Also,":[141],"who":[143],"stress":[148,197],"frustration":[150],"less.":[153],"Our":[154],"study":[155],"exploratory":[157],"meant":[159],"assess":[161,175,183],"potential":[163],"making":[168],"better.":[171],"Future":[172],"research":[173],"on":[177,198],"larger":[179],"sample,":[180],"also":[182],"side-effects":[185],"transparency,":[187],"e.g.,":[188],"overload,":[190],"need":[192],"extra":[194],"explainability,":[195],"personnel.":[201]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1}],"updated_date":"2026-06-26T08:34:08.712188","created_date":"2025-10-10T00:00:00"}