{"id":"https://openalex.org/W2942302531","doi":"https://doi.org/10.1109/besc.2018.8697294","title":"ITIL Processes to Control Operational Risk in Cloud Architecture Infrastructure for Banking and Financial Services Industry","display_name":"ITIL Processes to Control Operational Risk in Cloud Architecture Infrastructure for Banking and Financial Services Industry","publication_year":2018,"publication_date":"2018-11-01","ids":{"openalex":"https://openalex.org/W2942302531","doi":"https://doi.org/10.1109/besc.2018.8697294","mag":"2942302531"},"language":"en","primary_location":{"id":"doi:10.1109/besc.2018.8697294","is_oa":false,"landing_page_url":"https://doi.org/10.1109/besc.2018.8697294","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2018 5th International Conference on Behavioral, Economic, and Socio-Cultural Computing (BESC)","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5058158472","display_name":"Abhishek Mahalle","orcid":null},"institutions":[{"id":"https://openalex.org/I185523456","display_name":"University of Southern Queensland","ror":"https://ror.org/04sjbnx57","country_code":"AU","type":"education","lineage":["https://openalex.org/I185523456"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Abhishek Mahalle","raw_affiliation_strings":["School of Management and Enterprise, University of Southern Queensland, Toowoomba, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Management and Enterprise, University of Southern Queensland, Toowoomba, Australia","institution_ids":["https://openalex.org/I185523456"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5012159374","display_name":"Jianming Yong","orcid":"https://orcid.org/0000-0003-4111-1076"},"institutions":[{"id":"https://openalex.org/I185523456","display_name":"University of Southern Queensland","ror":"https://ror.org/04sjbnx57","country_code":"AU","type":"education","lineage":["https://openalex.org/I185523456"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Jianming Yong","raw_affiliation_strings":["School of Management and Enterprise, University of Southern Queensland, Toowoomba, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Management and Enterprise, University of Southern Queensland, Toowoomba, Australia","institution_ids":["https://openalex.org/I185523456"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5065941595","display_name":"Xiaohui Tao","orcid":"https://orcid.org/0000-0002-0020-077X"},"institutions":[{"id":"https://openalex.org/I185523456","display_name":"University of Southern Queensland","ror":"https://ror.org/04sjbnx57","country_code":"AU","type":"education","lineage":["https://openalex.org/I185523456"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Xiaohui Tao","raw_affiliation_strings":["Computational and Environmental Sciences, University of Southern Queensland Toowoomba-Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Computational and Environmental Sciences, University of Southern Queensland Toowoomba-Australia","institution_ids":["https://openalex.org/I185523456"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I185523456"],"apc_list":null,"apc_paid":null,"fwci":0.8213,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.72001803,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":96},"biblio":{"volume":"6","issue":null,"first_page":"197","last_page":"200"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9650999903678894,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9650999903678894,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10101","display_name":"Cloud Computing and Resource Management","score":0.9596999883651733,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11614","display_name":"Cloud Data Security Solutions","score":0.9574999809265137,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/information-technology-infrastructure-library","display_name":"Information Technology Infrastructure Library","score":0.8064327239990234},{"id":"https://openalex.org/keywords/cloud-computing","display_name":"Cloud computing","score":0.6995623707771301},{"id":"https://openalex.org/keywords/cobit","display_name":"COBIT","score":0.6739419102668762},{"id":"https://openalex.org/keywords/financial-management-for-it-services","display_name":"Financial management for IT services","score":0.5628918409347534},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5427385568618774},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5123339891433716},{"id":"https://openalex.org/keywords/risk-management","display_name":"Risk management","score":0.48494604229927063},{"id":"https://openalex.org/keywords/risk-analysis","display_name":"Risk analysis (engineering)","score":0.48225289583206177},{"id":"https://openalex.org/keywords/incident-management","display_name":"Incident management","score":0.48046988248825073},{"id":"https://openalex.org/keywords/information-technology-management","display_name":"Information technology management","score":0.4702136814594269},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.4497317671775818},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.44891107082366943},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4081535041332245},{"id":"https://openalex.org/keywords/cloud-computing-security","display_name":"Cloud computing security","score":0.34433600306510925},{"id":"https://openalex.org/keywords/information-technology","display_name":"Information technology","score":0.3137732744216919},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.2980031371116638},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.23367613554000854},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.163387268781662},{"id":"https://openalex.org/keywords/corporate-governance","display_name":"Corporate governance","score":0.16308286786079407},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.15278127789497375},{"id":"https://openalex.org/keywords/security-information-and-event-management","display_name":"Security information and event management","score":0.13926497101783752},{"id":"https://openalex.org/keywords/management-information-systems","display_name":"Management information systems","score":0.12829691171646118},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1028311550617218}],"concepts":[{"id":"https://openalex.org/C201359696","wikidata":"https://www.wikidata.org/wiki/Q152361","display_name":"Information Technology Infrastructure Library","level":3,"score":0.8064327239990234},{"id":"https://openalex.org/C79974875","wikidata":"https://www.wikidata.org/wiki/Q483639","display_name":"Cloud computing","level":2,"score":0.6995623707771301},{"id":"https://openalex.org/C2776723946","wikidata":"https://www.wikidata.org/wiki/Q544025","display_name":"COBIT","level":3,"score":0.6739419102668762},{"id":"https://openalex.org/C64060820","wikidata":"https://www.wikidata.org/wiki/Q5449727","display_name":"Financial management for IT services","level":5,"score":0.5628918409347534},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5427385568618774},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5123339891433716},{"id":"https://openalex.org/C32896092","wikidata":"https://www.wikidata.org/wiki/Q189447","display_name":"Risk management","level":2,"score":0.48494604229927063},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.48225289583206177},{"id":"https://openalex.org/C2780952636","wikidata":"https://www.wikidata.org/wiki/Q13479512","display_name":"Incident management","level":2,"score":0.48046988248825073},{"id":"https://openalex.org/C134503902","wikidata":"https://www.wikidata.org/wiki/Q1473265","display_name":"Information technology management","level":4,"score":0.4702136814594269},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.4497317671775818},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.44891107082366943},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4081535041332245},{"id":"https://openalex.org/C184842701","wikidata":"https://www.wikidata.org/wiki/Q370563","display_name":"Cloud computing security","level":3,"score":0.34433600306510925},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.3137732744216919},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.2980031371116638},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.23367613554000854},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.163387268781662},{"id":"https://openalex.org/C39389867","wikidata":"https://www.wikidata.org/wiki/Q380767","display_name":"Corporate governance","level":2,"score":0.16308286786079407},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.15278127789497375},{"id":"https://openalex.org/C103377522","wikidata":"https://www.wikidata.org/wiki/Q3493999","display_name":"Security information and event management","level":4,"score":0.13926497101783752},{"id":"https://openalex.org/C29848774","wikidata":"https://www.wikidata.org/wiki/Q61905","display_name":"Management information systems","level":3,"score":0.12829691171646118},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1028311550617218},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/besc.2018.8697294","is_oa":false,"landing_page_url":"https://doi.org/10.1109/besc.2018.8697294","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2018 5th International Conference on Behavioral, Economic, and Socio-Cultural Computing (BESC)","raw_type":"proceedings-article"},{"id":"pmh:oai:eprints.usq.edu.au:38106","is_oa":false,"landing_page_url":"http://eprints.usq.edu.au/38106/","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conference or Workshop Item (Commonwealth Reporting Category E)"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.6100000143051147}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2132085710","https://openalex.org/W4399687280","https://openalex.org/W2101327664","https://openalex.org/W2057383213","https://openalex.org/W265918263","https://openalex.org/W2973303982","https://openalex.org/W2083923948","https://openalex.org/W2117047307","https://openalex.org/W4311562300","https://openalex.org/W3129213458"],"abstract_inverted_index":{"Banking":[0],"and":[1,12,31,39,45,78,99,123,138,149],"Financial":[2],"Services":[3],"Corporations":[4],"need":[5],"to":[6,22,58,73,75,94,120,129,142,145],"update":[7],"information":[8,26],"systems":[9],"with":[10,24],"logic":[11],"data":[13],"of":[14,55,81,105],"various":[15],"application":[16],"on":[17,134],"everyday":[18,108],"basis.":[19],"This":[20],"helps":[21],"work":[23],"latest":[25],"available":[27,98],"in":[28,37,49,71,86],"current":[29],"economic":[30],"business":[32],"scenario.":[33],"With":[34,89],"several":[35],"employees":[36],"banking":[38],"financial":[40],"services":[41,153],"using":[42],"cloud":[43,51,87,96,135,152],"infrastructure":[44,97,136],"reporting":[46],"incidents":[47,60],"arising":[48,118],"accessing":[50],"infrastructure,":[52],"it":[53],"is":[54,69],"prime":[56],"importance":[57],"fix":[59],"reported":[61],"within":[62],"specific":[63],"timelines.":[64],"IT":[65,106],"change":[66,124],"management":[67,122,125],"process":[68],"followed":[70],"order":[72],"adhere":[74],"COBIT":[76],"framework":[77],"reduce":[79],"risk":[80,117],"failure":[82],"while":[83],"performing":[84],"changes":[85,131],"infrastructure.":[88],"incident":[90,121],"ITIL":[91],"processes":[92,126],"aligned":[93],"keep":[95],"secure,":[100],"they":[101],"become":[102],"integral":[103],"part":[104],"operations":[107],"activity.":[109],"In":[110],"this":[111],"paper,":[112],"we":[113],"have":[114],"identified":[115],"the":[116,140],"due":[119],"that":[127],"lead":[128],"emergency":[130],"being":[132],"implemented":[133],"architecture":[137],"discussed":[139],"steps":[141],"mitigate":[143],"risks":[144],"bring":[146],"greater":[147],"responsibility":[148],"accountability":[150],"for":[151],"providers.":[154]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2020,"cited_by_count":2}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}