{"id":"https://openalex.org/W2755209284","doi":"https://doi.org/10.1109/besc.2017.8256364","title":"Consumers' trust and popularity of negative posts in social media: A case study on the integration between B2C and C2C business models","display_name":"Consumers' trust and popularity of negative posts in social media: A case study on the integration between B2C and C2C business models","publication_year":2017,"publication_date":"2017-10-01","ids":{"openalex":"https://openalex.org/W2755209284","doi":"https://doi.org/10.1109/besc.2017.8256364","mag":"2755209284"},"language":"en","primary_location":{"id":"doi:10.1109/besc.2017.8256364","is_oa":false,"landing_page_url":"https://doi.org/10.1109/besc.2017.8256364","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2017 International Conference on Behavioral, Economic, Socio-cultural Computing (BESC)","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://usir.salford.ac.uk/id/eprint/43748/1/Consumers%20Trust%20and%20Popularity%20of%20Negative%20Posts_v8_CameraReady.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5056848824","display_name":"Sinan S. Alsheikh","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sinan S. AlSheikh","raw_affiliation_strings":["Senior Solution Architect, IBM, Dubai, UAE"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Senior Solution Architect, IBM, Dubai, UAE","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5066945309","display_name":"Khaled Shaalan","orcid":"https://orcid.org/0000-0003-0823-8390"},"institutions":[{"id":"https://openalex.org/I98677209","display_name":"University of Edinburgh","ror":"https://ror.org/01nrxwf90","country_code":"GB","type":"education","lineage":["https://openalex.org/I98677209"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Khaled Shaalan","raw_affiliation_strings":["Faculty of Engineering & IT, University of Edinburgh, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Engineering & IT, University of Edinburgh, UK","institution_ids":["https://openalex.org/I98677209"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5079152917","display_name":"Farid Meziane","orcid":"https://orcid.org/0000-0001-9811-6914"},"institutions":[{"id":"https://openalex.org/I54459138","display_name":"University of Salford","ror":"https://ror.org/01tmqtf75","country_code":"GB","type":"education","lineage":["https://openalex.org/I54459138"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Farid Meziane","raw_affiliation_strings":["School of Computing Science & Engineering, University of Salford, Manchester, England"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Computing Science & Engineering, University of Salford, Manchester, England","institution_ids":["https://openalex.org/I54459138"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":11,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"6"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9969000220298767,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/popularity","display_name":"Popularity","score":0.9317845106124878},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.6717559695243835},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6503475308418274},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.46333515644073486},{"id":"https://openalex.org/keywords/hospitality","display_name":"Hospitality","score":0.4565328061580658},{"id":"https://openalex.org/keywords/business-model","display_name":"Business model","score":0.42954879999160767},{"id":"https://openalex.org/keywords/consumer-to-business","display_name":"Consumer-to-business","score":0.4144291877746582},{"id":"https://openalex.org/keywords/tourism","display_name":"Tourism","score":0.38472408056259155},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3787934184074402},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.14562362432479858},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.10384196043014526},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.07248049974441528}],"concepts":[{"id":"https://openalex.org/C2780586970","wikidata":"https://www.wikidata.org/wiki/Q1357284","display_name":"Popularity","level":2,"score":0.9317845106124878},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.6717559695243835},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6503475308418274},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.46333515644073486},{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.4565328061580658},{"id":"https://openalex.org/C4216890","wikidata":"https://www.wikidata.org/wiki/Q815823","display_name":"Business model","level":2,"score":0.42954879999160767},{"id":"https://openalex.org/C137308460","wikidata":"https://www.wikidata.org/wiki/Q1752161","display_name":"Consumer-to-business","level":3,"score":0.4144291877746582},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.38472408056259155},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3787934184074402},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.14562362432479858},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.10384196043014526},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.07248049974441528},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/besc.2017.8256364","is_oa":false,"landing_page_url":"https://doi.org/10.1109/besc.2017.8256364","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2017 International Conference on Behavioral, Economic, Socio-cultural Computing (BESC)","raw_type":"proceedings-article"},{"id":"pmh:oai:usir.salford.ac.uk:43748","is_oa":true,"landing_page_url":null,"pdf_url":"http://usir.salford.ac.uk/id/eprint/43748/1/Consumers%20Trust%20and%20Popularity%20of%20Negative%20Posts_v8_CameraReady.pdf","source":{"id":"https://openalex.org/S4306401501","display_name":"University of Salford Institutional Repository (University of Salford)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I54459138","host_organization_name":"University of Salford","host_organization_lineage":["https://openalex.org/I54459138"],"host_organization_lineage_names":[],"type":"repository"},"license":"public-domain","license_id":"https://openalex.org/licenses/public-domain","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conference or Workshop Item"}],"best_oa_location":{"id":"pmh:oai:usir.salford.ac.uk:43748","is_oa":true,"landing_page_url":null,"pdf_url":"http://usir.salford.ac.uk/id/eprint/43748/1/Consumers%20Trust%20and%20Popularity%20of%20Negative%20Posts_v8_CameraReady.pdf","source":{"id":"https://openalex.org/S4306401501","display_name":"University of Salford Institutional Repository (University of Salford)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I54459138","host_organization_name":"University of Salford","host_organization_lineage":["https://openalex.org/I54459138"],"host_organization_lineage_names":[],"type":"repository"},"license":"public-domain","license_id":"https://openalex.org/licenses/public-domain","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conference or Workshop Item"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2755209284.pdf","grobid_xml":"https://content.openalex.org/works/W2755209284.grobid-xml"},"referenced_works_count":6,"referenced_works":["https://openalex.org/W617250023","https://openalex.org/W2091084672","https://openalex.org/W2142175015","https://openalex.org/W2434854432","https://openalex.org/W2566052079","https://openalex.org/W6718426622"],"related_works":["https://openalex.org/W2939994804","https://openalex.org/W2107789734","https://openalex.org/W3046696178","https://openalex.org/W2973067295","https://openalex.org/W3121347994","https://openalex.org/W2896571345","https://openalex.org/W2010720173","https://openalex.org/W3010225575","https://openalex.org/W771224170","https://openalex.org/W2224244655"],"abstract_inverted_index":{"Trust":[0],"can":[1],"be":[2],"defined":[3],"as":[4],"the":[5,18,28,44,100,104,137],"vulnerability":[6],"of":[7,20,34,46,75,82,94],"trustor":[8],"towards":[9,48,80,103],"trustee":[10],"to":[11,22,88,114],"meet":[12],"certain":[13],"expectations.":[14],"This":[15],"paper":[16],"extends":[17],"definition":[19],"trust":[21,29,102],"cover":[23],"digital":[24],"world":[25],"and":[26,69,121,131],"illustrate":[27],"model":[30],"used":[31],"by":[32],"most":[33,81],"nowadays":[35],"online":[36,70],"stores.":[37,91],"The":[38,73,92],"social":[39],"media":[40],"sentiment":[41],"analysis":[42,60],"revealed":[43],"sentiments":[45,77],"customers":[47],"traditional":[49,89,127],"Business-to-Consumer":[50],"(B2C)":[51],"stores":[52],"vs":[53],"modern":[54,83],"Consumer-to-Consumer":[55],"(C2C)":[56],"market":[57,85,106],"places.":[58],"Sentiment":[59],"was":[61,78,97],"performed":[62],"across":[63],"multiple":[64],"industry's":[65],"like":[66],"Taxi,":[67],"hospitality,":[68],"retail":[71],"industry.":[72],"popularity":[74,93],"Negative":[76],"higher":[79],"C2C":[84,105,111],"places":[86],"compared":[87],"B2C":[90,128],"negative":[95],"posts":[96,119],"linked":[98],"with":[99],"consumers'":[101],"place":[107],"offering.":[108],"However,":[109],"few":[110],"companies":[112],"managed":[113],"maintain":[115],"a":[116],"high":[117],"positive":[118],"ration":[120],"sometimes":[122],"they":[123],"were":[124,134],"better":[125],"than":[126],"business.":[129],"Uber":[130],"AirBnB":[132],"surprisingly":[133],"not":[135],"on":[136],"top.":[138]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":4}],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2025-10-10T00:00:00"}
