{"id":"https://openalex.org/W4312577314","doi":"https://doi.org/10.1109/bcd54882.2022.9900831","title":"Robot, AI and Service Automation (RAISA) in Airports: the Case of South Korea","display_name":"Robot, AI and Service Automation (RAISA) in Airports: the Case of South Korea","publication_year":2022,"publication_date":"2022-08-04","ids":{"openalex":"https://openalex.org/W4312577314","doi":"https://doi.org/10.1109/bcd54882.2022.9900831"},"language":"en","primary_location":{"id":"doi:10.1109/bcd54882.2022.9900831","is_oa":false,"landing_page_url":"https://doi.org/10.1109/bcd54882.2022.9900831","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2022 IEEE/ACIS 7th International Conference on Big Data, Cloud Computing, and Data Science (BCD)","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100615887","display_name":"Seoyoung C. Kim","orcid":"https://orcid.org/0000-0002-2517-3579"},"institutions":[{"id":"https://openalex.org/I191879574","display_name":"Inha University","ror":"https://ror.org/01easw929","country_code":"KR","type":"education","lineage":["https://openalex.org/I191879574"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Seo Young Kim","raw_affiliation_strings":["Inha University,College of Business Administration,Incheon,South Korea","College of Business Administration, Inha University, Incheon, South Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Inha University,College of Business Administration,Incheon,South Korea","institution_ids":["https://openalex.org/I191879574"]},{"raw_affiliation_string":"College of Business Administration, Inha University, Incheon, South Korea","institution_ids":["https://openalex.org/I191879574"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5045815253","display_name":"Min Seo Park","orcid":null},"institutions":[{"id":"https://openalex.org/I191879574","display_name":"Inha University","ror":"https://ror.org/01easw929","country_code":"KR","type":"education","lineage":["https://openalex.org/I191879574"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Min Seo Park","raw_affiliation_strings":["Inha University,College of Business Administration,Incheon,South Korea","College of Business Administration, Inha University, Incheon, South Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Inha University,College of Business Administration,Incheon,South Korea","institution_ids":["https://openalex.org/I191879574"]},{"raw_affiliation_string":"College of Business Administration, Inha University, Incheon, South Korea","institution_ids":["https://openalex.org/I191879574"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I191879574"],"apc_list":null,"apc_paid":null,"fwci":5.9347,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.96250956,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"382","last_page":"385"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11599","display_name":"Aviation Industry Analysis and Trends","score":0.9965000152587891,"subfield":{"id":"https://openalex.org/subfields/2000","display_name":"General Economics, Econometrics and Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11599","display_name":"Aviation Industry Analysis and Trends","score":0.9965000152587891,"subfield":{"id":"https://openalex.org/subfields/2000","display_name":"General Economics, Econometrics and Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11942","display_name":"Transportation and Mobility Innovations","score":0.9850999712944031,"subfield":{"id":"https://openalex.org/subfields/2203","display_name":"Automotive Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.978600025177002,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/restructuring","display_name":"Restructuring","score":0.6878583431243896},{"id":"https://openalex.org/keywords/automation","display_name":"Automation","score":0.6866713762283325},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6141406893730164},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5890906453132629},{"id":"https://openalex.org/keywords/customer-service","display_name":"Customer service","score":0.5379738211631775},{"id":"https://openalex.org/keywords/information-and-communications-technology","display_name":"Information and Communications Technology","score":0.48147574067115784},{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.4805774688720703},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4729718267917633},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.45851728320121765},{"id":"https://openalex.org/keywords/emerging-technologies","display_name":"Emerging technologies","score":0.45147624611854553},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.38560760021209717},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.3802572190761566},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.30943870544433594},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.22504299879074097},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.11276915669441223},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.08152925968170166}],"concepts":[{"id":"https://openalex.org/C45237549","wikidata":"https://www.wikidata.org/wiki/Q1376796","display_name":"Restructuring","level":2,"score":0.6878583431243896},{"id":"https://openalex.org/C115901376","wikidata":"https://www.wikidata.org/wiki/Q184199","display_name":"Automation","level":2,"score":0.6866713762283325},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6141406893730164},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5890906453132629},{"id":"https://openalex.org/C2984334869","wikidata":"https://www.wikidata.org/wiki/Q1060653","display_name":"Customer service","level":3,"score":0.5379738211631775},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.48147574067115784},{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.4805774688720703},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4729718267917633},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.45851728320121765},{"id":"https://openalex.org/C207267971","wikidata":"https://www.wikidata.org/wiki/Q120208","display_name":"Emerging technologies","level":2,"score":0.45147624611854553},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.38560760021209717},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.3802572190761566},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.30943870544433594},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.22504299879074097},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.11276915669441223},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.08152925968170166},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/bcd54882.2022.9900831","is_oa":false,"landing_page_url":"https://doi.org/10.1109/bcd54882.2022.9900831","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2022 IEEE/ACIS 7th International Conference on Big Data, Cloud Computing, and Data Science (BCD)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.4000000059604645,"id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320320671","display_name":"National Research Foundation","ror":"https://ror.org/05s0g1g46"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":15,"referenced_works":["https://openalex.org/W2613355770","https://openalex.org/W2801929247","https://openalex.org/W2913494137","https://openalex.org/W2923469844","https://openalex.org/W2946552193","https://openalex.org/W2975104894","https://openalex.org/W2975993263","https://openalex.org/W3018597304","https://openalex.org/W3024806283","https://openalex.org/W3044483028","https://openalex.org/W3152635437","https://openalex.org/W3161007212","https://openalex.org/W6737880431","https://openalex.org/W6751359926","https://openalex.org/W6759329374"],"related_works":["https://openalex.org/W2376397586","https://openalex.org/W2377702023","https://openalex.org/W2376263261","https://openalex.org/W2339564564","https://openalex.org/W1506264906","https://openalex.org/W3127177933","https://openalex.org/W2376259828","https://openalex.org/W2905940832","https://openalex.org/W2391959806","https://openalex.org/W4387905573"],"abstract_inverted_index":{"Airports":[0],"are":[1],"implementing":[2],"innovative":[3],"technologies":[4,35,56,103],"represented":[5],"as":[6],"Information":[7],"and":[8,20,40,60,87,107,116,138],"Communication":[9],"Technologies":[10],"(ICT)":[11],"to":[12,30,136],"prepare":[13],"for":[14,91,111],"an":[15],"increase":[16],"of":[17,34,43,57,71,80,147],"customer":[18,118],"numbers":[19],"provide":[21,88],"better":[22],"experience":[23],"in":[24,38,82,105],"post-corona":[25],"era.":[26],"This":[27],"study":[28,53,99],"aims":[29],"explore":[31],"the":[32,41,44,50,69,75,77,95,101,109,127,140,145],"role":[33],"recently":[36],"introduced":[37],"airports":[39,106],"benefits":[42],"such":[45],"technology-driven":[46],"transition.":[47],"To":[48],"achieve":[49],"purpose,":[51],"this":[52,98],"focuses":[54],"on":[55],"robots,":[58],"AI,":[59],"service":[61,66,142],"automation":[62],"(RAISA)":[63],"along":[64],"with":[65],"process":[67,114,143],"from":[68,120,126],"perspective":[70],"airport":[72,81,141],"customers.":[73],"For":[74],"analysis,":[76,97],"best":[78],"practice":[79],"South":[83],"Korea":[84],"is":[85],"selected":[86],"basic":[89],"data":[90],"RAISA":[92],"utilization.":[93],"Through":[94],"case":[96],"categorizes":[100],"core":[102],"utilized":[104],"explores":[108],"advantages,":[110],"instance":[112],"attaining":[113],"efficiency":[115],"providing":[117],"convenience":[119],"RAISA.":[121,148],"In":[122],"conclusion,":[123],"despite":[124],"suffering":[125],"COVID-19":[128],"pandemic,":[129],"it":[130],"can":[131],"be":[132],"a":[133],"possible":[134],"opportunity":[135],"restructure":[137],"reorganize":[139],"through":[144],"implementation":[146]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":3}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}