{"id":"https://openalex.org/W4233662382","doi":"https://doi.org/10.1109/asonam.2014.6921558","title":"Online evaluation re-scoring based on review behavior analysis","display_name":"Online evaluation re-scoring based on review behavior analysis","publication_year":2014,"publication_date":"2014-08-01","ids":{"openalex":"https://openalex.org/W4233662382","doi":"https://doi.org/10.1109/asonam.2014.6921558"},"language":"en","primary_location":{"id":"doi:10.1109/asonam.2014.6921558","is_oa":false,"landing_page_url":"https://doi.org/10.1109/asonam.2014.6921558","pdf_url":null,"source":{"id":"https://openalex.org/S4363608209","display_name":"2014 IEEE/ACM International Conference on Advances in Social Networks Analysis and Mining (ASONAM 2014)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2014 IEEE/ACM International Conference on Advances in Social Networks Analysis and Mining (ASONAM 2014)","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100451786","display_name":"Rong Zhang","orcid":"https://orcid.org/0000-0002-2288-2847"},"institutions":[{"id":"https://openalex.org/I66867065","display_name":"East China Normal University","ror":"https://ror.org/02n96ep67","country_code":"CN","type":"education","lineage":["https://openalex.org/I66867065"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Rong Zhang","raw_affiliation_strings":["East China Normal University, Shang Hai, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"East China Normal University, Shang Hai, China","institution_ids":["https://openalex.org/I66867065"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5104093437","display_name":"Xiaofeng He","orcid":null},"institutions":[{"id":"https://openalex.org/I66867065","display_name":"East China Normal University","ror":"https://ror.org/02n96ep67","country_code":"CN","type":"education","lineage":["https://openalex.org/I66867065"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xiaofeng He","raw_affiliation_strings":["East China Normal University, Shang Hai, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"East China Normal University, Shang Hai, China","institution_ids":["https://openalex.org/I66867065"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101511862","display_name":"Aoying Zhou","orcid":"https://orcid.org/0000-0002-4665-7302"},"institutions":[{"id":"https://openalex.org/I66867065","display_name":"East China Normal University","ror":"https://ror.org/02n96ep67","country_code":"CN","type":"education","lineage":["https://openalex.org/I66867065"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Aoying Zhou","raw_affiliation_strings":["East China Normal University, Shang Hai, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"East China Normal University, Shang Hai, China","institution_ids":["https://openalex.org/I66867065"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5083750020","display_name":"Chaofeng Sha","orcid":"https://orcid.org/0009-0004-4195-0122"},"institutions":[{"id":"https://openalex.org/I24943067","display_name":"Fudan University","ror":"https://ror.org/013q1eq08","country_code":"CN","type":"education","lineage":["https://openalex.org/I24943067"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Chaofeng Sha","raw_affiliation_strings":["Fudan University, Shang Hai, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Fudan University, Shang Hai, China","institution_ids":["https://openalex.org/I24943067"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"43","last_page":"50"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11644","display_name":"Spam and Phishing Detection","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11550","display_name":"Text and Document Classification Technologies","score":0.9950000047683716,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/credibility","display_name":"Credibility","score":0.8645081520080566},{"id":"https://openalex.org/keywords/consistency","display_name":"Consistency (knowledge bases)","score":0.7435824275016785},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7423644661903381},{"id":"https://openalex.org/keywords/ranking","display_name":"Ranking (information retrieval)","score":0.6322225332260132},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5921710729598999},{"id":"https://openalex.org/keywords/baseline","display_name":"Baseline (sea)","score":0.5813118815422058},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.5431259870529175},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.5145015716552734},{"id":"https://openalex.org/keywords/customer-intelligence","display_name":"Customer intelligence","score":0.45933663845062256},{"id":"https://openalex.org/keywords/measure","display_name":"Measure (data warehouse)","score":0.43546634912490845},{"id":"https://openalex.org/keywords/customer-service","display_name":"Customer service","score":0.41353312134742737},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.408363401889801},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.4057154655456543},{"id":"https://openalex.org/keywords/customer-retention","display_name":"Customer retention","score":0.32674455642700195},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.29193371534347534},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1748335063457489},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.08725559711456299},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.07348635792732239}],"concepts":[{"id":"https://openalex.org/C2780224610","wikidata":"https://www.wikidata.org/wiki/Q1530061","display_name":"Credibility","level":2,"score":0.8645081520080566},{"id":"https://openalex.org/C2776436953","wikidata":"https://www.wikidata.org/wiki/Q5163215","display_name":"Consistency (knowledge bases)","level":2,"score":0.7435824275016785},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7423644661903381},{"id":"https://openalex.org/C189430467","wikidata":"https://www.wikidata.org/wiki/Q7293293","display_name":"Ranking (information retrieval)","level":2,"score":0.6322225332260132},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5921710729598999},{"id":"https://openalex.org/C12725497","wikidata":"https://www.wikidata.org/wiki/Q810247","display_name":"Baseline (sea)","level":2,"score":0.5813118815422058},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5431259870529175},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5145015716552734},{"id":"https://openalex.org/C57660159","wikidata":"https://www.wikidata.org/wiki/Q5196460","display_name":"Customer intelligence","level":5,"score":0.45933663845062256},{"id":"https://openalex.org/C2780009758","wikidata":"https://www.wikidata.org/wiki/Q6804172","display_name":"Measure (data warehouse)","level":2,"score":0.43546634912490845},{"id":"https://openalex.org/C2984334869","wikidata":"https://www.wikidata.org/wiki/Q1060653","display_name":"Customer service","level":3,"score":0.41353312134742737},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.408363401889801},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.4057154655456543},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.32674455642700195},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.29193371534347534},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1748335063457489},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.08725559711456299},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.07348635792732239},{"id":"https://openalex.org/C111368507","wikidata":"https://www.wikidata.org/wiki/Q43518","display_name":"Oceanography","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C127313418","wikidata":"https://www.wikidata.org/wiki/Q1069","display_name":"Geology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/asonam.2014.6921558","is_oa":false,"landing_page_url":"https://doi.org/10.1109/asonam.2014.6921558","pdf_url":null,"source":{"id":"https://openalex.org/S4363608209","display_name":"2014 IEEE/ACM International Conference on Advances in Social Networks Analysis and Mining (ASONAM 2014)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2014 IEEE/ACM International Conference on Advances in Social Networks Analysis and Mining (ASONAM 2014)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.5}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":25,"referenced_works":["https://openalex.org/W69239580","https://openalex.org/W73370836","https://openalex.org/W202303397","https://openalex.org/W1991327379","https://openalex.org/W2021093430","https://openalex.org/W2087294982","https://openalex.org/W2096175520","https://openalex.org/W2116401198","https://openalex.org/W2121227244","https://openalex.org/W2121392694","https://openalex.org/W2128634885","https://openalex.org/W2134353060","https://openalex.org/W2156909104","https://openalex.org/W2160660844","https://openalex.org/W2407292501","https://openalex.org/W3103567600","https://openalex.org/W3124946654","https://openalex.org/W4251539777","https://openalex.org/W6602809414","https://openalex.org/W6608351394","https://openalex.org/W6674650171","https://openalex.org/W6674766855","https://openalex.org/W6678277124","https://openalex.org/W6678800971","https://openalex.org/W6786371413"],"related_works":["https://openalex.org/W1970053881","https://openalex.org/W1973295013","https://openalex.org/W2124748206","https://openalex.org/W2385901836","https://openalex.org/W1595134686","https://openalex.org/W2184573879","https://openalex.org/W4244653254","https://openalex.org/W2552443160","https://openalex.org/W2368761584","https://openalex.org/W2783546483"],"abstract_inverted_index":{"Customer":[0,71],"reviews":[1,19,30,81,103],"written":[2],"at":[3],"online":[4],"shopping":[5],"sites":[6],"greatly":[7],"influence":[8,26,58],"the":[9,25,57,80,92,98,114,118,127,131,147,151],"decision":[10],"of":[11,16,27,59],"potential":[12],"buyers.":[13],"Since":[14],"existence":[15],"noise":[17],"in":[18,40],"is":[20,73,88,135],"inevitable,":[21],"helping":[22],"users":[23],"alleviate":[24],"these":[28],"noisy":[29,60],"has":[31],"become":[32],"a":[33,110],"fundamental":[34],"issue":[35],"for":[36,44],"improving":[37],"service":[38],"quality":[39,66],"e-commerce":[41],"transactions,":[42],"especially":[43],"C2C":[45],"(customer-to-customer)":[46],"sites.":[47],"In":[48],"this":[49],"paper,":[50],"we":[51,108],"present":[52],"an":[53],"approach":[54,165],"to":[55,75,77,90,112],"reduce":[56],"review":[61,119],"and":[62,104,121,150],"improve":[63],"product":[64,140],"ranking":[65,169],"by":[67,126,144],"using":[68],"customer":[69,93,122,148],"credibility.":[70],"credibility":[72,149],"used":[74],"measure":[76],"what":[78],"degree":[79],"can":[82],"be":[83],"trusted.":[84],"A":[85],"feedback":[86],"strategy":[87],"designed":[89],"calculate":[91],"credibility,":[94],"which":[95],"relies":[96],"on":[97,130,157],"consistency":[99],"evaluation":[100],"between":[101,117],"individual":[102],"overall":[105],"reviews.":[106],"Additionally,":[107],"provide":[109],"method":[111],"eliminate":[113],"inconsistency":[115],"problem":[116],"comments":[120],"given":[123],"scores,":[124],"captured":[125],"learned":[128],"model":[129],"training":[132],"data":[133,159],"that":[134,162],"constructed":[136],"automatically.":[137],"The":[138,154],"final":[139],"scores":[141],"are":[142],"calculated":[143],"considering":[145],"both":[146],"predicted":[152],"scores.":[153],"experimental":[155],"results":[156],"real-world":[158],"sets":[160],"show":[161],"our":[163],"proposed":[164],"provides":[166],"better":[167],"products":[168],"than":[170],"baseline":[171],"systems.":[172]},"counts_by_year":[{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2015,"cited_by_count":1}],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2025-10-10T00:00:00"}