{"id":"https://openalex.org/W2013166333","doi":"https://doi.org/10.1109/asew.2008.4686321","title":"Becoming responsive to service usage and performance changes by applying service feedback metrics to software maintenance","display_name":"Becoming responsive to service usage and performance changes by applying service feedback metrics to software maintenance","publication_year":2008,"publication_date":"2008-09-01","ids":{"openalex":"https://openalex.org/W2013166333","doi":"https://doi.org/10.1109/asew.2008.4686321","mag":"2013166333"},"language":"en","primary_location":{"id":"doi:10.1109/asew.2008.4686321","is_oa":false,"landing_page_url":"https://doi.org/10.1109/asew.2008.4686321","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2008 23rd IEEE/ACM International Conference on Automated Software Engineering - Workshops","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://dspace.library.uu.nl/handle/1874/35433","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5006475011","display_name":"Henk van der Schuur","orcid":null},"institutions":[{"id":"https://openalex.org/I193662353","display_name":"Utrecht University","ror":"https://ror.org/04pp8hn57","country_code":"NL","type":"education","lineage":["https://openalex.org/I193662353"]}],"countries":["NL"],"is_corresponding":true,"raw_author_name":"Henk van der Schuur","raw_affiliation_strings":["Department of Information and Computing Sciences, University of Utrecht, Utrecht, Netherlands","Dept. of Inf. & Comput. Sci., Utrecht Univ., Utrecht"],"affiliations":[{"raw_affiliation_string":"Department of Information and Computing Sciences, University of Utrecht, Utrecht, Netherlands","institution_ids":["https://openalex.org/I193662353"]},{"raw_affiliation_string":"Dept. of Inf. & Comput. Sci., Utrecht Univ., Utrecht","institution_ids":["https://openalex.org/I193662353"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5018641262","display_name":"Slinger Jansen","orcid":"https://orcid.org/0000-0003-3752-2868"},"institutions":[{"id":"https://openalex.org/I193662353","display_name":"Utrecht University","ror":"https://ror.org/04pp8hn57","country_code":"NL","type":"education","lineage":["https://openalex.org/I193662353"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Slinger Jansen","raw_affiliation_strings":["Department of Information and Computing Sciences, University of Utrecht, Utrecht, Netherlands","Dept. of Inf. & Comput. Sci., Utrecht Univ., Utrecht"],"affiliations":[{"raw_affiliation_string":"Department of Information and Computing Sciences, University of Utrecht, Utrecht, Netherlands","institution_ids":["https://openalex.org/I193662353"]},{"raw_affiliation_string":"Dept. of Inf. & Comput. Sci., Utrecht Univ., Utrecht","institution_ids":["https://openalex.org/I193662353"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5009561987","display_name":"Sjaak Brinkkemper","orcid":"https://orcid.org/0000-0002-2977-8911"},"institutions":[{"id":"https://openalex.org/I193662353","display_name":"Utrecht University","ror":"https://ror.org/04pp8hn57","country_code":"NL","type":"education","lineage":["https://openalex.org/I193662353"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Sjaak Brinkkemper","raw_affiliation_strings":["Department of Information and Computing Sciences, University of Utrecht, Utrecht, Netherlands","Dept. of Inf. & Comput. Sci., Utrecht Univ., Utrecht"],"affiliations":[{"raw_affiliation_string":"Department of Information and Computing Sciences, University of Utrecht, Utrecht, Netherlands","institution_ids":["https://openalex.org/I193662353"]},{"raw_affiliation_string":"Dept. of Inf. & Comput. Sci., Utrecht Univ., Utrecht","institution_ids":["https://openalex.org/I193662353"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5006475011"],"corresponding_institution_ids":["https://openalex.org/I193662353"],"apc_list":null,"apc_paid":null,"fwci":5.248,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.95289313,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":"1241","issue":null,"first_page":"53","last_page":"62"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10639","display_name":"Advanced Software Engineering Methodologies","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12127","display_name":"Software System Performance and Reliability","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7026629447937012},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.5656192898750305},{"id":"https://openalex.org/keywords/software-as-a-service","display_name":"Software as a service","score":0.5576039552688599},{"id":"https://openalex.org/keywords/vendor","display_name":"Vendor","score":0.5392215847969055},{"id":"https://openalex.org/keywords/software-development","display_name":"Software development","score":0.5374311804771423},{"id":"https://openalex.org/keywords/software-construction","display_name":"Software construction","score":0.5346998572349548},{"id":"https://openalex.org/keywords/personal-software-process","display_name":"Personal software process","score":0.5296043157577515},{"id":"https://openalex.org/keywords/software-maintenance","display_name":"Software maintenance","score":0.5132100582122803},{"id":"https://openalex.org/keywords/software-peer-review","display_name":"Software peer review","score":0.5051174759864807},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.49700644612312317},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4821048080921173},{"id":"https://openalex.org/keywords/package-development-process","display_name":"Package development process","score":0.4641948938369751},{"id":"https://openalex.org/keywords/social-software-engineering","display_name":"Social software engineering","score":0.44208812713623047},{"id":"https://openalex.org/keywords/software-metric","display_name":"Software metric","score":0.42105865478515625},{"id":"https://openalex.org/keywords/software-sizing","display_name":"Software sizing","score":0.4143090844154358},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.17179930210113525}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7026629447937012},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.5656192898750305},{"id":"https://openalex.org/C175133352","wikidata":"https://www.wikidata.org/wiki/Q1254596","display_name":"Software as a service","level":4,"score":0.5576039552688599},{"id":"https://openalex.org/C2777338717","wikidata":"https://www.wikidata.org/wiki/Q1762621","display_name":"Vendor","level":2,"score":0.5392215847969055},{"id":"https://openalex.org/C529173508","wikidata":"https://www.wikidata.org/wiki/Q638608","display_name":"Software development","level":3,"score":0.5374311804771423},{"id":"https://openalex.org/C186846655","wikidata":"https://www.wikidata.org/wiki/Q3398377","display_name":"Software construction","level":4,"score":0.5346998572349548},{"id":"https://openalex.org/C39890963","wikidata":"https://www.wikidata.org/wiki/Q1702721","display_name":"Personal software process","level":5,"score":0.5296043157577515},{"id":"https://openalex.org/C101317890","wikidata":"https://www.wikidata.org/wiki/Q940053","display_name":"Software maintenance","level":4,"score":0.5132100582122803},{"id":"https://openalex.org/C74579156","wikidata":"https://www.wikidata.org/wiki/Q7554342","display_name":"Software peer review","level":5,"score":0.5051174759864807},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.49700644612312317},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4821048080921173},{"id":"https://openalex.org/C123551368","wikidata":"https://www.wikidata.org/wiki/Q7122888","display_name":"Package development process","level":5,"score":0.4641948938369751},{"id":"https://openalex.org/C182500959","wikidata":"https://www.wikidata.org/wiki/Q7551380","display_name":"Social software engineering","level":5,"score":0.44208812713623047},{"id":"https://openalex.org/C82214349","wikidata":"https://www.wikidata.org/wiki/Q657339","display_name":"Software metric","level":5,"score":0.42105865478515625},{"id":"https://openalex.org/C201515116","wikidata":"https://www.wikidata.org/wiki/Q7554363","display_name":"Software sizing","level":5,"score":0.4143090844154358},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.17179930210113525},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1109/asew.2008.4686321","is_oa":false,"landing_page_url":"https://doi.org/10.1109/asew.2008.4686321","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2008 23rd IEEE/ACM International Conference on Automated Software Engineering - Workshops","raw_type":"proceedings-article"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.567.3904","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.567.3904","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://hwschuur.nl/phd/papers/pdf/evol08.pdf","raw_type":"text"},{"id":"pmh:uu:oai:dspace.library.uu.nl:1874/35433","is_oa":true,"landing_page_url":"https://dspace.library.uu.nl/handle/1874/35433","pdf_url":null,"source":{"id":"https://openalex.org/S4306401843","display_name":"Data Archiving and Networked Services (DANS)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1322597698","host_organization_name":"Royal Netherlands Academy of Arts and Sciences","host_organization_lineage":["https://openalex.org/I1322597698"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"ASE'08: Proceedings of the 23rd IEEE/ACM International Conference on Automated Software Engineering - Workshops","raw_type":"info:eu-repo/semantics/bookpart"}],"best_oa_location":{"id":"pmh:uu:oai:dspace.library.uu.nl:1874/35433","is_oa":true,"landing_page_url":"https://dspace.library.uu.nl/handle/1874/35433","pdf_url":null,"source":{"id":"https://openalex.org/S4306401843","display_name":"Data Archiving and Networked Services (DANS)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1322597698","host_organization_name":"Royal Netherlands Academy of Arts and Sciences","host_organization_lineage":["https://openalex.org/I1322597698"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"ASE'08: Proceedings of the 23rd IEEE/ACM International Conference on Automated Software Engineering - Workshops","raw_type":"info:eu-repo/semantics/bookpart"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":32,"referenced_works":["https://openalex.org/W9962586","https://openalex.org/W100223093","https://openalex.org/W620179295","https://openalex.org/W1480900947","https://openalex.org/W1527041184","https://openalex.org/W1527311855","https://openalex.org/W1567899797","https://openalex.org/W1652673288","https://openalex.org/W1967397560","https://openalex.org/W1979291361","https://openalex.org/W1980760265","https://openalex.org/W2029414465","https://openalex.org/W2075106684","https://openalex.org/W2120010099","https://openalex.org/W2143238865","https://openalex.org/W2144651846","https://openalex.org/W2146094052","https://openalex.org/W2153186534","https://openalex.org/W2155531489","https://openalex.org/W2165201518","https://openalex.org/W2169955577","https://openalex.org/W2178540965","https://openalex.org/W2179016548","https://openalex.org/W2342091124","https://openalex.org/W2770926595","https://openalex.org/W2914389390","https://openalex.org/W2986348978","https://openalex.org/W3121518240","https://openalex.org/W4239720002","https://openalex.org/W4254014209","https://openalex.org/W6637030661","https://openalex.org/W6657725327"],"related_works":["https://openalex.org/W2068483578","https://openalex.org/W2182881874","https://openalex.org/W2126753354","https://openalex.org/W2114733359","https://openalex.org/W3016442572","https://openalex.org/W2575306360","https://openalex.org/W2022933252","https://openalex.org/W3186869374","https://openalex.org/W4375947534","https://openalex.org/W2973588242"],"abstract_inverted_index":{"Software":[0],"vendors":[1,52,71,102],"are":[2,21,120],"unaware":[3],"of":[4,18,33,124,138],"how":[5],"their":[6,19,81],"software":[7,20,35,51,70,92,110,131,150],"performs":[8],"in":[9,80,93],"the":[10,31,34,90,139,149],"field.":[11],"They":[12],"do":[13],"not":[14],"know":[15],"what":[16],"parts":[17],"used":[22,49],"and":[23,26,36,77,88,113,117],"appreciated":[24],"most":[25],"have":[27],"little":[28],"knowledge":[29],"about":[30],"behavior":[32],"its":[37],"environment.":[38],"In":[39],"this":[40,100],"paper":[41],"we":[42],"present":[43],"a":[44,125,129,141],"metrics-based":[45],"approach":[46,68],"that":[47,97],"is":[48],"by":[50,62,98,122],"to":[53,72,75,109],"create":[54],"real-time":[55],"usage":[56,78,118],"reports,":[57],"based":[58],"on":[59],"data":[60],"gathered":[61],"leveraging":[63],"aspect-oriented":[64],"programming":[65],"techniques.":[66],"This":[67],"enables":[69],"respond":[73],"quickly":[74],"performance":[76],"changes":[79],"service":[82,91],"software,":[83],"both":[84],"at":[85,128,148],"specific":[86],"customers":[87],"concerning":[89],"general.":[94],"We":[95],"show":[96],"using":[99],"approach,":[101,140],"can":[103],"make":[104],"informed":[105],"decisions":[106],"with":[107],"respect":[108],"requirements":[111],"management":[112,147],"maintenance.":[114],"The":[115],"metrics":[116],"reports":[119],"validated":[121],"way":[123],"case":[126],"study":[127],"Dutch":[130],"vendor.":[132,151],"While":[133],"validation":[134],"shows":[135],"high":[136],"potential":[137],"successful":[142],"implementation":[143],"will":[144],"require":[145],"change":[146]},"counts_by_year":[{"year":2014,"cited_by_count":1}],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}
