{"id":"https://openalex.org/W4399800860","doi":"https://doi.org/10.1109/arso60199.2024.10557890","title":"Reiteratively Designing a Robotic Concierge with Different Stakeholders \u2013 A Multi-Methods Field Study","display_name":"Reiteratively Designing a Robotic Concierge with Different Stakeholders \u2013 A Multi-Methods Field Study","publication_year":2024,"publication_date":"2024-05-20","ids":{"openalex":"https://openalex.org/W4399800860","doi":"https://doi.org/10.1109/arso60199.2024.10557890"},"language":"en","primary_location":{"id":"doi:10.1109/arso60199.2024.10557890","is_oa":false,"landing_page_url":"https://doi.org/10.1109/arso60199.2024.10557890","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2024 IEEE International Conference on Advanced Robotics and Its Social Impacts (ARSO)","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5031153988","display_name":"Martina Lein","orcid":"https://orcid.org/0000-0002-3742-2587"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Martina Lein","raw_affiliation_strings":["Julius-Maximilians University of W&#x00FC;rzburg,Socially Interactive Agents,Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Julius-Maximilians University of W&#x00FC;rzburg,Socially Interactive Agents,Germany","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5042019393","display_name":"Melissa Donnermann","orcid":"https://orcid.org/0000-0002-1149-7257"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Melissa Donnermann","raw_affiliation_strings":["Julius-Maximilians University of W&#x00FC;rzburg,Socially Interactive Agents,Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Julius-Maximilians University of W&#x00FC;rzburg,Socially Interactive Agents,Germany","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5032859277","display_name":"Sophia C. Steinhaeusser","orcid":"https://orcid.org/0000-0001-5345-6501"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sophia C. Steinhaeusser","raw_affiliation_strings":["Julius-Maximilians University of W&#x00FC;rzburg,Socially Interactive Agents,Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Julius-Maximilians University of W&#x00FC;rzburg,Socially Interactive Agents,Germany","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5021368652","display_name":"Birgit Lugrin","orcid":"https://orcid.org/0000-0002-2362-0080"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Birgit Lugrin","raw_affiliation_strings":["Julius-Maximilians University of W&#x00FC;rzburg,Socially Interactive Agents,Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Julius-Maximilians University of W&#x00FC;rzburg,Socially Interactive Agents,Germany","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.5353,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.79906329,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":95,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"55","last_page":"60"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11814","display_name":"Advanced Manufacturing and Logistics Optimization","score":0.88919997215271,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11814","display_name":"Advanced Manufacturing and Logistics Optimization","score":0.88919997215271,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6412835121154785},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.5271492004394531},{"id":"https://openalex.org/keywords/assisted-living","display_name":"Assisted living","score":0.45738309621810913}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6412835121154785},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.5271492004394531},{"id":"https://openalex.org/C3018552312","wikidata":"https://www.wikidata.org/wiki/Q315412","display_name":"Assisted living","level":2,"score":0.45738309621810913},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/arso60199.2024.10557890","is_oa":false,"landing_page_url":"https://doi.org/10.1109/arso60199.2024.10557890","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2024 IEEE International Conference on Advanced Robotics and Its Social Impacts (ARSO)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320338080","display_name":"European Social Fund","ror":"https://ror.org/00k4n6c32"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":17,"referenced_works":["https://openalex.org/W2010060754","https://openalex.org/W2094828142","https://openalex.org/W2160027575","https://openalex.org/W2168270117","https://openalex.org/W2207103552","https://openalex.org/W2751092903","https://openalex.org/W2895990499","https://openalex.org/W2999840928","https://openalex.org/W3007721991","https://openalex.org/W3086839851","https://openalex.org/W3202966057","https://openalex.org/W4210528921","https://openalex.org/W4210974288","https://openalex.org/W4283659539","https://openalex.org/W4298128147","https://openalex.org/W4308101891","https://openalex.org/W4323537173"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2748952813","https://openalex.org/W2048058523","https://openalex.org/W2779532185","https://openalex.org/W2390279801","https://openalex.org/W2358668433","https://openalex.org/W4396701345","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W2419197780"],"abstract_inverted_index":{"Social":[0],"robots":[1],"hold":[2],"great":[3],"potential":[4],"for":[5],"various":[6],"economic":[7],"fields":[8],"of":[9,36,45,52,83,110,119],"our":[10],"daily":[11],"life,":[12],"such":[13],"as":[14],"the":[15,25,43,50,84,89,93,111,117,126,129,143,153,159,173],"tourism":[16],"sector.":[17],"However,":[18],"systematic":[19],"research":[20],"with":[21,152],"autonomous":[22],"prototypes":[23],"in":[24,60,142],"field":[26,62],"is":[27],"rather":[28],"rare,":[29],"particularly":[30],"when":[31],"it":[32],"comes":[33],"to":[34,79,170],"perspectives":[35],"different":[37],"stakeholders.":[38,136],"To":[39],"acquire":[40],"insights":[41],"on":[42,88,128,179],"deployment":[44],"a":[46,53,57,66,77],"robotic":[47,85],"concierge":[48,86,131],"at":[49],"reception":[51],"hotel,":[54],"we":[55,75,105],"applied":[56],"multi-method":[58],"approach":[59],"two":[61],"studies":[63],"and":[64,92,99,114,123],"implemented":[65],"prototype":[67,160],"which":[68],"was":[69,132],"reiteratively":[70],"improved.":[71],"In":[72,102],"study":[73,103],"1,":[74],"compared":[76],"formal":[78],"an":[80,100,107],"informal":[81,112],"version":[82,109,113],"focusing":[87],"hotel":[90],"guests":[91,145],"manager":[94,156],"using":[95],"questionnaires,":[96,144],"click":[97],"data,":[98],"interview.":[101],"2,":[104],"used":[106],"improved":[108],"additionally":[115],"investigated":[116],"opinion":[118],"receptionists":[120,166],"utilizing":[121],"interviews":[122],"observations.":[124],"Overall,":[125],"feedback":[127,178],"robot":[130,174],"positive":[133,148],"from":[134],"all":[135],"Although":[137],"generally":[138],"scoring":[139],"around":[140],"average":[141],"mainly":[146],"showed":[147],"emotions":[149],"while":[150],"interacting":[151],"robot.":[154],"The":[155,165],"also":[157,167],"assessed":[158],"positively,":[161],"suggesting":[162],"future":[163],"functionalities.":[164],"referred":[168],"positively":[169],"working":[171],"alongside":[172],"but":[175],"provided":[176],"mixed":[177],"perceived":[180],"work":[181],"relief.":[182]},"counts_by_year":[{"year":2025,"cited_by_count":2}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}
