{"id":"https://openalex.org/W4399801687","doi":"https://doi.org/10.1109/arso60199.2024.10557805","title":"Investigating Social Robots in Medical Offices \u2013 A Field Study","display_name":"Investigating Social Robots in Medical Offices \u2013 A Field Study","publication_year":2024,"publication_date":"2024-05-20","ids":{"openalex":"https://openalex.org/W4399801687","doi":"https://doi.org/10.1109/arso60199.2024.10557805"},"language":"en","primary_location":{"id":"doi:10.1109/arso60199.2024.10557805","is_oa":false,"landing_page_url":"https://doi.org/10.1109/arso60199.2024.10557805","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2024 IEEE International Conference on Advanced Robotics and Its Social Impacts (ARSO)","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5042019393","display_name":"Melissa Donnermann","orcid":"https://orcid.org/0000-0002-1149-7257"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Melissa Donnermann","raw_affiliation_strings":["Julius-Maximilians University of W&#x00FC;rzburg,Socially Interactive Agents,Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Julius-Maximilians University of W&#x00FC;rzburg,Socially Interactive Agents,Germany","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5032859277","display_name":"Sophia C. Steinhaeusser","orcid":"https://orcid.org/0000-0001-5345-6501"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sophia C. Steinhaeusser","raw_affiliation_strings":["Julius-Maximilians University of W&#x00FC;rzburg,Socially Interactive Agents,Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Julius-Maximilians University of W&#x00FC;rzburg,Socially Interactive Agents,Germany","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5031153988","display_name":"Martina Lein","orcid":"https://orcid.org/0000-0002-3742-2587"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Martina Lein","raw_affiliation_strings":["Julius-Maximilians University of W&#x00FC;rzburg,Socially Interactive Agents,Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Julius-Maximilians University of W&#x00FC;rzburg,Socially Interactive Agents,Germany","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5099269086","display_name":"Uli Binder","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Uli Binder","raw_affiliation_strings":["Julius-Maximilians University of W&#x00FC;rzburg,Socially Interactive Agents,Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Julius-Maximilians University of W&#x00FC;rzburg,Socially Interactive Agents,Germany","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5021368652","display_name":"Birgit Lugrin","orcid":"https://orcid.org/0000-0002-2362-0080"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Birgit Lugrin","raw_affiliation_strings":["Julius-Maximilians University of W&#x00FC;rzburg,Socially Interactive Agents,Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Julius-Maximilians University of W&#x00FC;rzburg,Socially Interactive Agents,Germany","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.7112,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.67648355,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":95,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"49","last_page":"54"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9940999746322632,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13382","display_name":"Robotics and Automated Systems","score":0.9645000100135803,"subfield":{"id":"https://openalex.org/subfields/2207","display_name":"Control and Systems Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.6628401279449463},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.6132354140281677},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4812064468860626},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.2728801965713501},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.08337923884391785}],"concepts":[{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.6628401279449463},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.6132354140281677},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4812064468860626},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.2728801965713501},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.08337923884391785},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/arso60199.2024.10557805","is_oa":false,"landing_page_url":"https://doi.org/10.1109/arso60199.2024.10557805","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2024 IEEE International Conference on Advanced Robotics and Its Social Impacts (ARSO)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320338080","display_name":"European Social Fund","ror":"https://ror.org/00k4n6c32"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":18,"referenced_works":["https://openalex.org/W1529132405","https://openalex.org/W1983733512","https://openalex.org/W2047121358","https://openalex.org/W2071181631","https://openalex.org/W2115065131","https://openalex.org/W2120414497","https://openalex.org/W2122109667","https://openalex.org/W2146066801","https://openalex.org/W2594857191","https://openalex.org/W2807780410","https://openalex.org/W2963189763","https://openalex.org/W2976777638","https://openalex.org/W3040568028","https://openalex.org/W3206401294","https://openalex.org/W4210974288","https://openalex.org/W4308099598","https://openalex.org/W4308101891","https://openalex.org/W4308101960"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W2358668433","https://openalex.org/W4396701345","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W4396696052","https://openalex.org/W2382290278","https://openalex.org/W4395014643"],"abstract_inverted_index":{"Social":[0],"robots":[1,155],"are":[2,28],"envisioned":[3],"to":[4,165],"support":[5,120],"society,":[6],"particularly":[7,159],"in":[8,14,61,156,174],"crucial":[9],"domains":[10],"such":[11],"as":[12,85,87,118,133,135],"healthcare,":[13],"which":[15,138],"the":[16,40,44,52,78,101,106,116,128,136,161,169],"shortage":[17],"of":[18,43,46,54,105],"staff":[19,45,137],"is":[20,36,150],"increasingly":[21],"becoming":[22],"problematic.":[23],"Particularly":[24],"smaller":[25,47],"medical":[26,48],"offices":[27,49],"faced":[29],"with":[30,63,91],"this":[31,157],"problem.":[32],"However":[33],"little":[34],"research":[35],"conducted":[37],"that":[38,148],"investigates":[39],"concrete":[41],"needs":[42],"and":[50,93,112],"evaluates":[51],"benefit":[53],"potential":[55,152],"solutions.":[56],"In":[57],"an":[58,64,69],"experimental":[59],"approach":[60,90],"cooperation":[62],"oral":[65],"surgeon,":[66],"we":[67],"deployed":[68],"autonomous":[70],"social":[71,154],"robot":[72,107,117,129,162],"for":[73,121,153],"patients\u2019":[74],"initial":[75],"contact":[76],"at":[77],"front":[79],"desk.":[80],"We":[81,146],"used":[82],"a":[83,88,119],"multi-method":[84],"well":[86,130],"multi-stakeholder":[89],"questionnaires":[92],"interviews.":[94],"The":[95,124],"prototype":[96,170],"was":[97,110,163],"implemented":[98],"based":[99],"on":[100],"staff\u2019s":[102],"needs.":[103],"Acceptance":[104],"among":[108],"employees":[109],"high,":[111],"they":[113],"also":[114,126],"saw":[115],"their":[122],"work.":[123],"patients":[125],"rated":[127],"but":[131],"not":[132],"good":[134],"can":[139],"be":[140,166],"explained":[141],"by":[142],"its":[143,175],"stakeholder-specific":[144],"implementation.":[145],"think":[147],"there":[149],"great":[151],"domain,":[158],"since":[160],"perceived":[164],"useful,":[167],"despite":[168],"being":[171],"rather":[172],"limited":[173],"tasks.":[176]},"counts_by_year":[{"year":2025,"cited_by_count":2}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}
