{"id":"https://openalex.org/W2066360345","doi":"https://doi.org/10.1109/apnoms.2011.6076996","title":"A normalize score for evaluating customer perceived quality","display_name":"A normalize score for evaluating customer perceived quality","publication_year":2011,"publication_date":"2011-09-01","ids":{"openalex":"https://openalex.org/W2066360345","doi":"https://doi.org/10.1109/apnoms.2011.6076996","mag":"2066360345"},"language":"en","primary_location":{"id":"doi:10.1109/apnoms.2011.6076996","is_oa":false,"landing_page_url":"https://doi.org/10.1109/apnoms.2011.6076996","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2011 13th Asia-Pacific Network Operations and Management Symposium","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5058240502","display_name":"Yan-Yih Wang","orcid":null},"institutions":[{"id":"https://openalex.org/I92172085","display_name":"Chunghwa Telecom (Taiwan)","ror":"https://ror.org/04f786589","country_code":"TW","type":"company","lineage":["https://openalex.org/I92172085"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Yan-Yih Wang","raw_affiliation_strings":["Network Operation Technical Laboratory, Telecommunication Laboratories, Chung-Hwa Telecom, Taiwan","Network Operating Technical Laboratory, Telecommunication Laboratories, Chunghwa Telecom"],"affiliations":[{"raw_affiliation_string":"Network Operation Technical Laboratory, Telecommunication Laboratories, Chung-Hwa Telecom, Taiwan","institution_ids":["https://openalex.org/I92172085"]},{"raw_affiliation_string":"Network Operating Technical Laboratory, Telecommunication Laboratories, Chunghwa Telecom","institution_ids":["https://openalex.org/I92172085"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5029665792","display_name":"Kuan-Hsiung Liang","orcid":null},"institutions":[{"id":"https://openalex.org/I92172085","display_name":"Chunghwa Telecom (Taiwan)","ror":"https://ror.org/04f786589","country_code":"TW","type":"company","lineage":["https://openalex.org/I92172085"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Kuan-Hsiung Liang","raw_affiliation_strings":["Network Operation Technical Laboratory, Telecommunication Laboratories, Chung-Hwa Telecom, Taiwan","Network Operating Technical Laboratory, Telecommunication Laboratories, Chunghwa Telecom"],"affiliations":[{"raw_affiliation_string":"Network Operation Technical Laboratory, Telecommunication Laboratories, Chung-Hwa Telecom, Taiwan","institution_ids":["https://openalex.org/I92172085"]},{"raw_affiliation_string":"Network Operating Technical Laboratory, Telecommunication Laboratories, Chunghwa Telecom","institution_ids":["https://openalex.org/I92172085"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5050171306","display_name":"Chang-Ping Hsu","orcid":null},"institutions":[{"id":"https://openalex.org/I92172085","display_name":"Chunghwa Telecom (Taiwan)","ror":"https://ror.org/04f786589","country_code":"TW","type":"company","lineage":["https://openalex.org/I92172085"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Chang-Ping Hsu","raw_affiliation_strings":["Network Operation Technical Laboratory, Telecommunication Laboratories, Chung-Hwa Telecom, Taiwan","Network Operating Technical Laboratory, Telecommunication Laboratories, Chunghwa Telecom"],"affiliations":[{"raw_affiliation_string":"Network Operation Technical Laboratory, Telecommunication Laboratories, Chung-Hwa Telecom, Taiwan","institution_ids":["https://openalex.org/I92172085"]},{"raw_affiliation_string":"Network Operating Technical Laboratory, Telecommunication Laboratories, Chunghwa Telecom","institution_ids":["https://openalex.org/I92172085"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5048858551","display_name":"Hsiu-Fang Hu","orcid":null},"institutions":[{"id":"https://openalex.org/I92172085","display_name":"Chunghwa Telecom (Taiwan)","ror":"https://ror.org/04f786589","country_code":"TW","type":"company","lineage":["https://openalex.org/I92172085"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Hsiu-fang Hu","raw_affiliation_strings":["Network Operation Technical Laboratory, Telecommunication Laboratories, Chung-Hwa Telecom, Taiwan","Network Operating Technical Laboratory, Telecommunication Laboratories, Chunghwa Telecom"],"affiliations":[{"raw_affiliation_string":"Network Operation Technical Laboratory, Telecommunication Laboratories, Chung-Hwa Telecom, Taiwan","institution_ids":["https://openalex.org/I92172085"]},{"raw_affiliation_string":"Network Operating Technical Laboratory, Telecommunication Laboratories, Chunghwa Telecom","institution_ids":["https://openalex.org/I92172085"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5058240502"],"corresponding_institution_ids":["https://openalex.org/I92172085"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.14588785,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"4"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11443","display_name":"Advanced Statistical Process Monitoring","score":0.9580000042915344,"subfield":{"id":"https://openalex.org/subfields/1804","display_name":"Statistics, Probability and Uncertainty"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11443","display_name":"Advanced Statistical Process Monitoring","score":0.9580000042915344,"subfield":{"id":"https://openalex.org/subfields/1804","display_name":"Statistics, Probability and Uncertainty"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11165","display_name":"Image and Video Quality Assessment","score":0.9434999823570251,"subfield":{"id":"https://openalex.org/subfields/1707","display_name":"Computer Vision and Pattern Recognition"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12111","display_name":"Industrial Vision Systems and Defect Detection","score":0.9269999861717224,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.703543484210968},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.6994913816452026},{"id":"https://openalex.org/keywords/quality-score","display_name":"Quality Score","score":0.6641806960105896},{"id":"https://openalex.org/keywords/degradation","display_name":"Degradation (telecommunications)","score":0.5960400700569153},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.35454240441322327},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.35445424914360046},{"id":"https://openalex.org/keywords/reliability-engineering","display_name":"Reliability engineering","score":0.34847623109817505},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.340299129486084},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.15580511093139648},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.1112399697303772},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.11067068576812744},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.08998113870620728}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.703543484210968},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6994913816452026},{"id":"https://openalex.org/C2779346075","wikidata":"https://www.wikidata.org/wiki/Q7268763","display_name":"Quality Score","level":3,"score":0.6641806960105896},{"id":"https://openalex.org/C2779679103","wikidata":"https://www.wikidata.org/wiki/Q5251805","display_name":"Degradation (telecommunications)","level":2,"score":0.5960400700569153},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.35454240441322327},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.35445424914360046},{"id":"https://openalex.org/C200601418","wikidata":"https://www.wikidata.org/wiki/Q2193887","display_name":"Reliability engineering","level":1,"score":0.34847623109817505},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.340299129486084},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.15580511093139648},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.1112399697303772},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.11067068576812744},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.08998113870620728},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C176217482","wikidata":"https://www.wikidata.org/wiki/Q860554","display_name":"Metric (unit)","level":2,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/apnoms.2011.6076996","is_oa":false,"landing_page_url":"https://doi.org/10.1109/apnoms.2011.6076996","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2011 13th Asia-Pacific Network Operations and Management Symposium","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":5,"referenced_works":["https://openalex.org/W1713735053","https://openalex.org/W2066593947","https://openalex.org/W2134058226","https://openalex.org/W6637525845","https://openalex.org/W6679822950"],"related_works":["https://openalex.org/W2534928293","https://openalex.org/W2150099345","https://openalex.org/W3004580327","https://openalex.org/W3012501961","https://openalex.org/W1490077415","https://openalex.org/W2160318243","https://openalex.org/W1815542355","https://openalex.org/W2152540334","https://openalex.org/W2078155713","https://openalex.org/W2049523684"],"abstract_inverted_index":{"This":[0,30,45],"paper":[1,31],"proposes":[2],"an":[3,19],"S-model":[4],"to":[5,37,50,57,64],"normalize":[6],"the":[7,15,24,39,51,59],"parameters":[8],"measured":[9],"from":[10],"MPEG":[11],"TS":[12],"[1][2].":[13],"Using":[14],"additive":[16],"normalized":[17],"scores,":[18],"overall":[20],"assessment":[21],"score":[22],"of":[23],"quality":[25,66],"customer":[26],"perceived":[27],"is":[28],"derived.":[29],"also":[32,63],"provides":[33],"a":[34],"systematic":[35],"approach":[36],"calculate":[38],"coefficients":[40],"used":[41],"in":[42],"this":[43],"model.":[44],"model":[46],"has":[47],"been":[48],"applied":[49],"actual":[52],"operational":[53],"environment,":[54],"not":[55],"only":[56],"detect":[58],"streaming":[60],"quality,":[61],"but":[62],"provide":[65],"trend":[67],"analysis":[68],"and":[69],"degradation":[70],"area":[71],"judgment.":[72]},"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}