{"id":"https://openalex.org/W2503319330","doi":"https://doi.org/10.1109/aiccsa.2015.7507229","title":"Social intelligence framework: Extracting and analyzing opinions for social CRM","display_name":"Social intelligence framework: Extracting and analyzing opinions for social CRM","publication_year":2015,"publication_date":"2015-11-01","ids":{"openalex":"https://openalex.org/W2503319330","doi":"https://doi.org/10.1109/aiccsa.2015.7507229","mag":"2503319330"},"language":"en","primary_location":{"id":"doi:10.1109/aiccsa.2015.7507229","is_oa":false,"landing_page_url":"https://doi.org/10.1109/aiccsa.2015.7507229","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2015 IEEE/ACS 12th International Conference of Computer Systems and Applications (AICCSA)","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5008164999","display_name":"Fatima Zohra Ennaji","orcid":"https://orcid.org/0000-0002-2433-5425"},"institutions":[{"id":"https://openalex.org/I119856527","display_name":"Cadi Ayyad University","ror":"https://ror.org/04xf6nm78","country_code":"MA","type":"education","lineage":["https://openalex.org/I119856527"]}],"countries":["MA"],"is_corresponding":false,"raw_author_name":"Fatima Zohra Ennaji","raw_affiliation_strings":["Computer Systems Engineering Laboratory (LISI), Faculty of Sciences - UCAM, Marrakech, Morocco"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Computer Systems Engineering Laboratory (LISI), Faculty of Sciences - UCAM, Marrakech, Morocco","institution_ids":["https://openalex.org/I119856527"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5059522852","display_name":"Abdelaziz El Fazziki","orcid":"https://orcid.org/0000-0002-0302-234X"},"institutions":[{"id":"https://openalex.org/I119856527","display_name":"Cadi Ayyad University","ror":"https://ror.org/04xf6nm78","country_code":"MA","type":"education","lineage":["https://openalex.org/I119856527"]}],"countries":["MA"],"is_corresponding":false,"raw_author_name":"Abdelaziz El Fazziki","raw_affiliation_strings":["Computer Systems Engineering Laboratory (LISI), Faculty of Sciences - UCAM, Marrakech, Morocco"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Computer Systems Engineering Laboratory (LISI), Faculty of Sciences - UCAM, Marrakech, Morocco","institution_ids":["https://openalex.org/I119856527"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5087637673","display_name":"Mohamed Sadgal","orcid":"https://orcid.org/0000-0002-1087-0988"},"institutions":[{"id":"https://openalex.org/I119856527","display_name":"Cadi Ayyad University","ror":"https://ror.org/04xf6nm78","country_code":"MA","type":"education","lineage":["https://openalex.org/I119856527"]}],"countries":["MA"],"is_corresponding":false,"raw_author_name":"Mohamed Sadgal","raw_affiliation_strings":["Computer Systems Engineering Laboratory (LISI), Faculty of Sciences - UCAM, Marrakech, Morocco"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Computer Systems Engineering Laboratory (LISI), Faculty of Sciences - UCAM, Marrakech, Morocco","institution_ids":["https://openalex.org/I119856527"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5077093273","display_name":"Djamal Benslimane","orcid":"https://orcid.org/0000-0001-5700-8060"},"institutions":[{"id":"https://openalex.org/I119856527","display_name":"Cadi Ayyad University","ror":"https://ror.org/04xf6nm78","country_code":"MA","type":"education","lineage":["https://openalex.org/I119856527"]}],"countries":["MA"],"is_corresponding":false,"raw_author_name":"Djamal Benslimane","raw_affiliation_strings":["Computer Systems Engineering Laboratory (LISI), Faculty of Sciences - UCAM, Marrakech, Morocco"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Computer Systems Engineering Laboratory (LISI), Faculty of Sciences - UCAM, Marrakech, Morocco","institution_ids":["https://openalex.org/I119856527"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I119856527"],"apc_list":null,"apc_paid":null,"fwci":1.6407,"has_fulltext":false,"cited_by_count":16,"citation_normalized_percentile":{"value":0.86810428,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"7"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13083","display_name":"Advanced Text Analysis Techniques","score":0.9979000091552734,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T13083","display_name":"Advanced Text Analysis Techniques","score":0.9979000091552734,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11644","display_name":"Spam and Phishing Detection","score":0.9878000020980835,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9865999817848206,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/sentiment-analysis","display_name":"Sentiment analysis","score":0.7808784246444702},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.7437155246734619},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6945897936820984},{"id":"https://openalex.org/keywords/cohesion","display_name":"Cohesion (chemistry)","score":0.6636178493499756},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.5770539045333862},{"id":"https://openalex.org/keywords/big-data","display_name":"Big data","score":0.5381252765655518},{"id":"https://openalex.org/keywords/opinion-leadership","display_name":"Opinion leadership","score":0.48850882053375244},{"id":"https://openalex.org/keywords/social-intelligence","display_name":"Social intelligence","score":0.4649820029735565},{"id":"https://openalex.org/keywords/architecture","display_name":"Architecture","score":0.41075029969215393},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3589436113834381},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3549043536186218},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.20365726947784424},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.18776294589042664},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.12338429689407349},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.09261032938957214}],"concepts":[{"id":"https://openalex.org/C66402592","wikidata":"https://www.wikidata.org/wiki/Q2271421","display_name":"Sentiment analysis","level":2,"score":0.7808784246444702},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.7437155246734619},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6945897936820984},{"id":"https://openalex.org/C104054115","wikidata":"https://www.wikidata.org/wiki/Q216828","display_name":"Cohesion (chemistry)","level":2,"score":0.6636178493499756},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.5770539045333862},{"id":"https://openalex.org/C75684735","wikidata":"https://www.wikidata.org/wiki/Q858810","display_name":"Big data","level":2,"score":0.5381252765655518},{"id":"https://openalex.org/C139268390","wikidata":"https://www.wikidata.org/wiki/Q1850904","display_name":"Opinion leadership","level":2,"score":0.48850882053375244},{"id":"https://openalex.org/C45801056","wikidata":"https://www.wikidata.org/wiki/Q2273844","display_name":"Social intelligence","level":2,"score":0.4649820029735565},{"id":"https://openalex.org/C123657996","wikidata":"https://www.wikidata.org/wiki/Q12271","display_name":"Architecture","level":2,"score":0.41075029969215393},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3589436113834381},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3549043536186218},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.20365726947784424},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.18776294589042664},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.12338429689407349},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.09261032938957214},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.0},{"id":"https://openalex.org/C178790620","wikidata":"https://www.wikidata.org/wiki/Q11351","display_name":"Organic chemistry","level":1,"score":0.0},{"id":"https://openalex.org/C153349607","wikidata":"https://www.wikidata.org/wiki/Q36649","display_name":"Visual arts","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C138496976","wikidata":"https://www.wikidata.org/wiki/Q175002","display_name":"Developmental psychology","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/aiccsa.2015.7507229","is_oa":false,"landing_page_url":"https://doi.org/10.1109/aiccsa.2015.7507229","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2015 IEEE/ACS 12th International Conference of Computer Systems and Applications (AICCSA)","raw_type":"proceedings-article"},{"id":"pmh:oai:HAL:hal-01857560v1","is_oa":false,"landing_page_url":"https://inria.hal.science/hal-01857560","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"2015 IEEE/ACS 12th International Conference of Computer Systems and Applications (AICCSA), Nov 2015, Marrakech, Morocco. pp.1-7, &#x27E8;10.1109/AICCSA.2015.7507229&#x27E9;","raw_type":"info:eu-repo/semantics/conferenceObject"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":42,"referenced_works":["https://openalex.org/W137110188","https://openalex.org/W193524605","https://openalex.org/W976684341","https://openalex.org/W1495762646","https://openalex.org/W1514499253","https://openalex.org/W1517727728","https://openalex.org/W1561308433","https://openalex.org/W1590495275","https://openalex.org/W1783061888","https://openalex.org/W1966860954","https://openalex.org/W1975330620","https://openalex.org/W1976529037","https://openalex.org/W1983286042","https://openalex.org/W1987425720","https://openalex.org/W2015186536","https://openalex.org/W2037178873","https://openalex.org/W2037299438","https://openalex.org/W2059859368","https://openalex.org/W2122369144","https://openalex.org/W2127113636","https://openalex.org/W2127164716","https://openalex.org/W2144064824","https://openalex.org/W2157205019","https://openalex.org/W2165385958","https://openalex.org/W2166048187","https://openalex.org/W2166886658","https://openalex.org/W2171468534","https://openalex.org/W2173213060","https://openalex.org/W2537054325","https://openalex.org/W2995564009","https://openalex.org/W3165499189","https://openalex.org/W6605631014","https://openalex.org/W6607799657","https://openalex.org/W6625545647","https://openalex.org/W6629907930","https://openalex.org/W6630705841","https://openalex.org/W6633716088","https://openalex.org/W6635350999","https://openalex.org/W6638094741","https://openalex.org/W6678779469","https://openalex.org/W6683260912","https://openalex.org/W6684161774"],"related_works":["https://openalex.org/W4390608645","https://openalex.org/W4247566972","https://openalex.org/W4394895745","https://openalex.org/W2960264696","https://openalex.org/W3090563135","https://openalex.org/W2497432351","https://openalex.org/W4206777497","https://openalex.org/W2548633793","https://openalex.org/W3013279174","https://openalex.org/W2941935829"],"abstract_inverted_index":{"The":[0],"increasing":[1],"number":[2],"of":[3,53],"people":[4],"using":[5,125,136],"social":[6,21,69,81],"media":[7,22,82],"to":[8,15,47,83,86],"express":[9],"their":[10,110],"personal":[11],"experiences":[12],"has":[13],"led":[14],"an":[16,40,58,130],"emerging":[17],"interest":[18],"in":[19,57],"supporting":[20],"analysis":[23,27,45,135],"for":[24],"marketing,":[25],"opinion":[26,92],"and":[28,60,75,107,109],"understanding":[29],"community":[30],"cohesion.":[31],"Social":[32],"customer":[33],"relationship":[34],"management":[35],"(SCRM)":[36],"systems":[37],"have":[38],"become":[39],"interesting":[41],"research":[42],"area.":[43],"Generally":[44],"needs":[46],"be":[48,100],"done":[49],"on":[50,133],"large":[51],"volumes":[52],"data":[54],"(Big":[55],"Data)":[56],"efficient":[59],"timely":[61],"manner.":[62],"In":[63],"this":[64],"research,":[65],"we":[66,128],"propose":[67],"a":[68],"intelligence":[70],"framework":[71],"that":[72],"can":[73,99],"extract":[74],"consolidate":[76],"the":[77,90,94,104,115,120],"reviews":[78],"expressed":[79],"via":[80],"help":[84],"enterprises":[85],"know":[87],"more":[88],"about":[89],"customers'":[91],"toward":[93,114],"target":[95,116],"products.":[96],"This":[97],"goal":[98],"achieved":[101],"by":[102],"analyzing":[103],"reviewers'":[105],"knowledge":[106],"authority":[108],"opinion,":[111],"sentiment":[112],"(SentiGem)":[113],"products,":[117],"after":[118],"filtering":[119],"extracted":[121],"tweets":[122],"from":[123],"Twitter":[124],"Twitter4J.":[126],"Additionally":[127],"present":[129],"architecture":[131],"based":[132],"Map/Reduce":[134],"Hadoop.":[137]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":1},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":4}],"updated_date":"2026-08-26T07:47:46.906454","created_date":"2025-10-10T00:00:00"}
