{"id":"https://openalex.org/W4205727779","doi":"https://doi.org/10.1109/aciiw52867.2021.9666308","title":"Emotion Recognition In Emergency Call Centers: The challenge of real-life emotions","display_name":"Emotion Recognition In Emergency Call Centers: The challenge of real-life emotions","publication_year":2021,"publication_date":"2021-09-28","ids":{"openalex":"https://openalex.org/W4205727779","doi":"https://doi.org/10.1109/aciiw52867.2021.9666308"},"language":"en","primary_location":{"id":"doi:10.1109/aciiw52867.2021.9666308","is_oa":false,"landing_page_url":"https://doi.org/10.1109/aciiw52867.2021.9666308","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2021 9th International Conference on Affective Computing and Intelligent Interaction Workshops and Demos (ACIIW)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5051231501","display_name":"Th\u00e9o Deschamps-Berger","orcid":"https://orcid.org/0000-0003-1247-4935"},"institutions":[{"id":"https://openalex.org/I1294671590","display_name":"Centre National de la Recherche Scientifique","ror":"https://ror.org/02feahw73","country_code":"FR","type":"funder","lineage":["https://openalex.org/I1294671590"]},{"id":"https://openalex.org/I277688954","display_name":"Universit\u00e9 Paris-Saclay","ror":"https://ror.org/03xjwb503","country_code":"FR","type":"education","lineage":["https://openalex.org/I277688954"]}],"countries":["FR"],"is_corresponding":true,"raw_author_name":"Theo Deschamps-Berger","raw_affiliation_strings":["LISN, Interdisciplinary Laboratory of Digital Sciences / CNRS, Paris-Saclay University"],"affiliations":[{"raw_affiliation_string":"LISN, Interdisciplinary Laboratory of Digital Sciences / CNRS, Paris-Saclay University","institution_ids":["https://openalex.org/I277688954","https://openalex.org/I1294671590"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5051231501"],"corresponding_institution_ids":["https://openalex.org/I1294671590","https://openalex.org/I277688954"],"apc_list":null,"apc_paid":null,"fwci":0.3506,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.64676646,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":94,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"5"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10667","display_name":"Emotion and Mood Recognition","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/3205","display_name":"Experimental and Cognitive Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10667","display_name":"Emotion and Mood Recognition","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/3205","display_name":"Experimental and Cognitive Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13289","display_name":"Infant Health and Development","score":0.9872999787330627,"subfield":{"id":"https://openalex.org/subfields/3611","display_name":"Pharmacy"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9753000140190125,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.604221522808075},{"id":"https://openalex.org/keywords/emotion-recognition","display_name":"Emotion recognition","score":0.481723815202713},{"id":"https://openalex.org/keywords/speech-recognition","display_name":"Speech recognition","score":0.4391046166419983},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.3834476172924042},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.36776551604270935}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.604221522808075},{"id":"https://openalex.org/C2777438025","wikidata":"https://www.wikidata.org/wiki/Q1339090","display_name":"Emotion recognition","level":2,"score":0.481723815202713},{"id":"https://openalex.org/C28490314","wikidata":"https://www.wikidata.org/wiki/Q189436","display_name":"Speech recognition","level":1,"score":0.4391046166419983},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.3834476172924042},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.36776551604270935}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/aciiw52867.2021.9666308","is_oa":false,"landing_page_url":"https://doi.org/10.1109/aciiw52867.2021.9666308","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2021 9th International Conference on Affective Computing and Intelligent Interaction Workshops and Demos (ACIIW)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6000000238418579,"display_name":"Quality Education","id":"https://metadata.un.org/sdg/4"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":25,"referenced_works":["https://openalex.org/W1832069932","https://openalex.org/W1986740180","https://openalex.org/W1989257272","https://openalex.org/W1999773662","https://openalex.org/W2058787788","https://openalex.org/W2091084672","https://openalex.org/W2142349102","https://openalex.org/W2146334809","https://openalex.org/W2239141610","https://openalex.org/W2597655663","https://openalex.org/W2801719223","https://openalex.org/W2896457183","https://openalex.org/W2951442257","https://openalex.org/W2959807894","https://openalex.org/W2963499153","https://openalex.org/W2972463723","https://openalex.org/W2972883999","https://openalex.org/W3087434251","https://openalex.org/W3094805191","https://openalex.org/W3095379519","https://openalex.org/W3148246773","https://openalex.org/W4385245566","https://openalex.org/W6750873491","https://openalex.org/W6783497617","https://openalex.org/W7073743773"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W2358668433","https://openalex.org/W4396701345","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W4396696052","https://openalex.org/W3126677997","https://openalex.org/W1610857240"],"abstract_inverted_index":{"Detected":[0],"emotional":[1],"states":[2],"of":[3,9,15,21,28,100,111,127,166],"speakers":[4],"are":[5],"a":[6,66,85,138,145],"key":[7],"component":[8],"constructive":[10],"social":[11],"relationships":[12],"but":[13],"also":[14],"efficiency":[16],"for":[17,70],"capturing":[18],"the":[19,49,88,108,120,124,128],"degree":[20],"emergency.":[22],"This":[23],"paper":[24],"provides":[25],"an":[26,39,81,155],"overview":[27],"my":[29,149,167],"doctoral":[30],"project":[31],"that":[32],"focuses":[33],"on":[34,123],"bimodal":[35,71],"emotion":[36,72,113,175],"recognition":[37,73,114,176],"in":[38,91,144,154],"emergency":[40,140,156],"call":[41,157],"center":[42,158],"with":[43,95],"deep":[44],"end-to-end":[45],"learning":[46],"techniques":[47],"using":[48],"most":[50],"advanced":[51],"approaches":[52],"such":[53],"as":[54,84],"transformer":[55],"and":[56,75,98,132,172,177,181],"zero-shot":[57],"learning.":[58],"In":[59,148],"this":[60],"work,":[61],"we":[62,78,116,133],"will":[63,79,159],"first":[64],"propose":[65],"supervised":[67],"classification":[68],"system":[69,83],"(paralinguistic":[74],"linguistic).":[76],"Then,":[77],"investigate":[80],"unsupervised":[82],"complement":[86],"to":[87,93,119,137],"previous":[89,104,146],"one":[90],"order":[92],"deal":[94],"\u201cunseen\u201d":[96],"emotions":[97],"mixtures":[99],"real-life":[101,182],"emotions.":[102],"Our":[103],"studies":[105],"mainly":[106],"explored":[107],"acoustic":[109],"modality":[110],"speech":[112],"(SER),":[115],"achieved":[117],"close":[118],"state-of-the-art":[121],"results":[122],"improvised":[125],"part":[126],"well-known":[129],"database":[130,141],"IEMOCAP":[131],"applied":[134],"our":[135],"approach":[136],"French":[139],"CEMO":[142],"collected":[143],"project.":[147],"thesis,":[150],"new":[151],"real":[152],"recordings":[153],"be":[160],"collected.":[161],"The":[162],"main":[163],"research":[164],"topics":[165],"thesis":[168],"are:":[169],"Emotional":[170],"representation":[171],"annotation;":[173],"Speech":[174],"ethical":[178],"implications;":[179],"Evaluation":[180],"trials.":[183]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}