{"id":"https://openalex.org/W7154747717","doi":"https://doi.org/10.1109/access.2026.3685101","title":"Digital Transformation Readiness in University Operations: A Product-Service System Approach to Readiness-as-a-Service","display_name":"Digital Transformation Readiness in University Operations: A Product-Service System Approach to Readiness-as-a-Service","publication_year":2026,"publication_date":"2026-01-01","ids":{"openalex":"https://openalex.org/W7154747717","doi":"https://doi.org/10.1109/access.2026.3685101"},"language":"en","primary_location":{"id":"doi:10.1109/access.2026.3685101","is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2026.3685101","pdf_url":null,"source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Access","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1109/access.2026.3685101","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5133854321","display_name":"Guilherme Lopes Dos Santos","orcid":"https://orcid.org/0000-0001-7962-7348"},"institutions":[{"id":"https://openalex.org/I161127581","display_name":"Universidade Federal Fluminense","ror":"https://ror.org/02rjhbb08","country_code":"BR","type":"education","lineage":["https://openalex.org/I161127581"]}],"countries":["BR"],"is_corresponding":true,"raw_author_name":"Guilherme Lopes Dos Santos","raw_affiliation_strings":["Postgraduate Program in Business Administration, Federal Fluminense University, Volta Redonda, Rio de Janeiro, Brazil"],"raw_orcid":"https://orcid.org/0000-0001-7962-7348","affiliations":[{"raw_affiliation_string":"Postgraduate Program in Business Administration, Federal Fluminense University, Volta Redonda, Rio de Janeiro, Brazil","institution_ids":["https://openalex.org/I161127581"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5067675228","display_name":"Murilo Alvarenga Oliveira","orcid":"https://orcid.org/0000-0003-2626-551X"},"institutions":[{"id":"https://openalex.org/I161127581","display_name":"Universidade Federal Fluminense","ror":"https://ror.org/02rjhbb08","country_code":"BR","type":"education","lineage":["https://openalex.org/I161127581"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Murilo Alvarenga Oliveira","raw_affiliation_strings":["Postgraduate Program in Business Administration, Federal Fluminense University, Volta Redonda, Rio de Janeiro, Brazil"],"raw_orcid":"https://orcid.org/0000-0003-2626-551X","affiliations":[{"raw_affiliation_string":"Postgraduate Program in Business Administration, Federal Fluminense University, Volta Redonda, Rio de Janeiro, Brazil","institution_ids":["https://openalex.org/I161127581"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5047508932","display_name":"Adauto Bueno","orcid":"https://orcid.org/0000-0002-9459-8909"},"institutions":[{"id":"https://openalex.org/I32725510","display_name":"Universidade Federal de Mato Grosso","ror":"https://ror.org/01mqvjv41","country_code":"BR","type":"education","lineage":["https://openalex.org/I32725510"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Adauto Bueno","raw_affiliation_strings":["Postgraduate Program in Intellectual Property and Technology Transfer for Innovation, Federal University of Mato Grosso, Cuiabá, Mato Grosso, Brazil"],"raw_orcid":"https://orcid.org/0000-0002-9459-8909","affiliations":[{"raw_affiliation_string":"Postgraduate Program in Intellectual Property and Technology Transfer for Innovation, Federal University of Mato Grosso, Cuiabá, Mato Grosso, Brazil","institution_ids":["https://openalex.org/I32725510"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5133854321"],"corresponding_institution_ids":["https://openalex.org/I161127581"],"apc_list":{"value":1850,"currency":"USD","value_usd":1850},"apc_paid":{"value":1850,"currency":"USD","value_usd":1850},"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.8248503,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"14","issue":null,"first_page":"60190","last_page":"60204"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.31769999861717224,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.31769999861717224,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10763","display_name":"Digital Transformation in Industry","score":0.11749999970197678,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.03359999880194664,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/digital-transformation","display_name":"Digital transformation","score":0.6266000270843506},{"id":"https://openalex.org/keywords/transformation","display_name":"Transformation (genetics)","score":0.38580000400543213},{"id":"https://openalex.org/keywords/model-transformation","display_name":"Model transformation","score":0.24940000474452972}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7260000109672546},{"id":"https://openalex.org/C126082660","wikidata":"https://www.wikidata.org/wiki/Q4252370","display_name":"Digital transformation","level":2,"score":0.6266000270843506},{"id":"https://openalex.org/C204241405","wikidata":"https://www.wikidata.org/wiki/Q461499","display_name":"Transformation (genetics)","level":3,"score":0.38580000400543213},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.29589998722076416},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.2867000102996826},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.25690001249313354},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.251800000667572},{"id":"https://openalex.org/C2779791154","wikidata":"https://www.wikidata.org/wiki/Q258040","display_name":"Model transformation","level":3,"score":0.24940000474452972},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.24050000309944153},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.23649999499320984}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/access.2026.3685101","is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2026.3685101","pdf_url":null,"source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Access","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:0976a9001fea4202bfa2eb430335b71a","is_oa":true,"landing_page_url":"https://doaj.org/article/0976a9001fea4202bfa2eb430335b71a","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"IEEE Access, Vol 14, Pp 60190-60204 (2026)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.1109/access.2026.3685101","is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2026.3685101","pdf_url":null,"source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Access","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320321091","display_name":"Coordena\u00e7\u00e3o de Aperfei\u00e7oamento de Pessoal de N\u00edvel Superior","ror":"https://ror.org/00x0ma614"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":[],"abstract_inverted_index":{"Public":[0],"service":[1,195],"organisations,":[2],"particularly":[3],"universities,":[4],"lack":[5],"structured":[6],"methods":[7],"to":[8,158],"evaluate":[9],"their":[10],"operational":[11,121],"readiness":[12,39,115,190],"for":[13,47,64,180,201],"digital":[14,37,130,204],"transformation,":[15],"hindering":[16],"strategic":[17,126],"planning":[18],"in":[19,186],"the":[20,31,59,110,124,135],"Industry":[21,188],"4.0":[22,189],"era.":[23],"This":[24,163],"paper":[25],"addresses":[26],"this":[27],"gap":[28],"by":[29,170],"detailing":[30],"development":[32],"and":[33,78,95,98,117,145,203],"application":[34],"of":[35],"a":[36,43,51,85,91,101,166,174,193,198],"transformation":[38],"model,":[40],"conceptualised":[41],"as":[42,84],"Product-Service":[44],"System":[45],"(PSS)":[46],"university":[48,138,172],"operations.":[49],"Following":[50],"Design":[52],"Science":[53],"Research":[54],"(DSR)":[55],"approach,":[56],"we":[57],"developed":[58],"Digital":[60],"Transformation":[61],"Readiness":[62],"Model":[63],"Universities":[65],"(DT-U).":[66],"The":[67,80,105,149],"model":[68,81],"comprises":[69],"24":[70],"factors":[71],"across":[72],"four":[73,136],"dimensions:":[74],"strategy,":[75],"processes,":[76],"technology,":[77],"infrastructure.":[79],"was":[82],"operationalised":[83],"web-based":[86],"self-assessment":[87],"tool,":[88],"refined":[89],"through":[90],"systematic":[92],"literature":[93],"review":[94],"expert":[96],"evaluation,":[97],"deployed":[99],"at":[100,112],"large":[102],"Brazilian":[103],"university.":[104],"DT-U":[106],"diagnostic":[107,178],"accurately":[108],"placed":[109],"institution":[111],"an":[113],"“Initial”":[114],"level":[116],"successfully":[118],"identified":[119],"specific":[120],"bottlenecks.":[122],"Crucially,":[123],"resulting":[125],"roadmap":[127],"aligns":[128],"these":[129],"capability":[131],"gaps":[132],"directly":[133],"with":[134],"fundamental":[137],"missions:":[139],"knowledge":[140],"transfer,":[141],"research,":[142],"industry":[143],"collaboration,":[144],"sustainable":[146],"socio-economic":[147],"development.":[148],"tool":[150,179],"received":[151],"positive":[152],"managerial":[153],"feedback,":[154],"validating":[155],"its":[156],"ability":[157],"support":[159],"continuous":[160],"performance":[161],"monitoring.":[162],"research":[164],"provides":[165],"significant":[167],"practical":[168],"contribution":[169],"offering":[171,197],"managers":[173],"low-cost,":[175],"methodologically":[176],"rigorous":[177],"data-driven":[181],"decision-making.":[182],"Its":[183],"originality":[184],"lies":[185],"transposing":[187],"principles":[191],"into":[192],"public":[194],"environment,":[196],"scalable":[199],"framework":[200],"IT":[202],"governance":[205],"within":[206],"higher":[207],"education":[208],"institutions.":[209]},"counts_by_year":[],"updated_date":"2026-05-06T08:25:59.206177","created_date":"2026-04-18T00:00:00"}