{"id":"https://openalex.org/W4411472192","doi":"https://doi.org/10.1109/access.2025.3581962","title":"Multidimensional Readiness Evaluation of Smart Tourism Destinations: A Natural Language Processing and Thematic Analysis Approach","display_name":"Multidimensional Readiness Evaluation of Smart Tourism Destinations: A Natural Language Processing and Thematic Analysis Approach","publication_year":2025,"publication_date":"2025-01-01","ids":{"openalex":"https://openalex.org/W4411472192","doi":"https://doi.org/10.1109/access.2025.3581962"},"language":"en","primary_location":{"id":"doi:10.1109/access.2025.3581962","is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2025.3581962","pdf_url":null,"source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Access","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1109/access.2025.3581962","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5032660874","display_name":"Dhiani Tresna Absari","orcid":"https://orcid.org/0000-0001-7143-9318"},"institutions":[{"id":"https://openalex.org/I166843116","display_name":"Sepuluh Nopember Institute of Technology","ror":"https://ror.org/05kbmmt89","country_code":"ID","type":"education","lineage":["https://openalex.org/I166843116"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Dhiani Tresna Absari","raw_affiliation_strings":["Department of Information Systems, Institut Teknologi Sepuluh Nopember, Surabaya, Indonesia"],"raw_orcid":"https://orcid.org/0000-0001-7143-9318","affiliations":[{"raw_affiliation_string":"Department of Information Systems, Institut Teknologi Sepuluh Nopember, Surabaya, Indonesia","institution_ids":["https://openalex.org/I166843116"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5005663779","display_name":"Arif Djunaidy","orcid":"https://orcid.org/0000-0001-6078-5610"},"institutions":[{"id":"https://openalex.org/I166843116","display_name":"Sepuluh Nopember Institute of Technology","ror":"https://ror.org/05kbmmt89","country_code":"ID","type":"education","lineage":["https://openalex.org/I166843116"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Arif Djunaidy","raw_affiliation_strings":["Department of Information Systems, Institut Teknologi Sepuluh Nopember, Surabaya, Indonesia"],"raw_orcid":"https://orcid.org/0000-0001-6078-5610","affiliations":[{"raw_affiliation_string":"Department of Information Systems, Institut Teknologi Sepuluh Nopember, Surabaya, Indonesia","institution_ids":["https://openalex.org/I166843116"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5043367173","display_name":"Tony Dwi Susanto","orcid":"https://orcid.org/0000-0002-7075-9990"},"institutions":[{"id":"https://openalex.org/I166843116","display_name":"Sepuluh Nopember Institute of Technology","ror":"https://ror.org/05kbmmt89","country_code":"ID","type":"education","lineage":["https://openalex.org/I166843116"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Tony Dwi Susanto","raw_affiliation_strings":["Department of Information Systems, Institut Teknologi Sepuluh Nopember, Surabaya, Indonesia"],"raw_orcid":"https://orcid.org/0000-0002-7075-9990","affiliations":[{"raw_affiliation_string":"Department of Information Systems, Institut Teknologi Sepuluh Nopember, Surabaya, Indonesia","institution_ids":["https://openalex.org/I166843116"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":1850,"currency":"USD","value_usd":1850},"apc_paid":{"value":1850,"currency":"USD","value_usd":1850},"fwci":3.0646,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.90497217,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":91,"max":95},"biblio":{"volume":"13","issue":null,"first_page":"108284","last_page":"108305"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9832000136375427,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9832000136375427,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11479","display_name":"Smart Cities and Technologies","score":0.9817000031471252,"subfield":{"id":"https://openalex.org/subfields/2214","display_name":"Media Technology"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14064","display_name":"Organizational and Employee Performance","score":0.9570000171661377,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7659683227539062},{"id":"https://openalex.org/keywords/thematic-map","display_name":"Thematic map","score":0.723294198513031},{"id":"https://openalex.org/keywords/tourism","display_name":"Tourism","score":0.6090378761291504},{"id":"https://openalex.org/keywords/thematic-analysis","display_name":"Thematic analysis","score":0.571615993976593},{"id":"https://openalex.org/keywords/tourist-destinations","display_name":"Tourist destinations","score":0.470143586397171},{"id":"https://openalex.org/keywords/destinations","display_name":"Destinations","score":0.439414918422699},{"id":"https://openalex.org/keywords/natural","display_name":"Natural (archaeology)","score":0.4286652207374573},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.3603718876838684},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.11186403036117554},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.08373406529426575}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7659683227539062},{"id":"https://openalex.org/C93692415","wikidata":"https://www.wikidata.org/wiki/Q1502030","display_name":"Thematic map","level":2,"score":0.723294198513031},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.6090378761291504},{"id":"https://openalex.org/C74196892","wikidata":"https://www.wikidata.org/wiki/Q7781188","display_name":"Thematic analysis","level":3,"score":0.571615993976593},{"id":"https://openalex.org/C2992285014","wikidata":"https://www.wikidata.org/wiki/Q570116","display_name":"Tourist destinations","level":4,"score":0.470143586397171},{"id":"https://openalex.org/C2776687071","wikidata":"https://www.wikidata.org/wiki/Q5265193","display_name":"Destinations","level":3,"score":0.439414918422699},{"id":"https://openalex.org/C2776608160","wikidata":"https://www.wikidata.org/wiki/Q4785462","display_name":"Natural (archaeology)","level":2,"score":0.4286652207374573},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3603718876838684},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.11186403036117554},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.08373406529426575},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C58640448","wikidata":"https://www.wikidata.org/wiki/Q42515","display_name":"Cartography","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1109/access.2025.3581962","is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2025.3581962","pdf_url":null,"source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Access","raw_type":"journal-article"},{"id":"pmh:oai:repository.ubaya.ac.id:48736","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4306402324","display_name":"Ubaya Repository (University of Surabaya)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I16413167","host_organization_name":"University of Surabaya","host_organization_lineage":["https://openalex.org/I16413167"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"PeerReviewed"},{"id":"pmh:oai:doaj.org/article:2e40d6a3f8dd43088925cfaa33761dca","is_oa":true,"landing_page_url":"https://doaj.org/article/2e40d6a3f8dd43088925cfaa33761dca","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"IEEE Access, Vol 13, Pp 108284-108305 (2025)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.1109/access.2025.3581962","is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2025.3581962","pdf_url":null,"source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Access","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.7699999809265137,"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320327743","display_name":"Universitas Surabaya","ror":"https://ror.org/013314927"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":93,"referenced_works":["https://openalex.org/W4259436","https://openalex.org/W22625280","https://openalex.org/W30207540","https://openalex.org/W165204372","https://openalex.org/W974480840","https://openalex.org/W1579838312","https://openalex.org/W1644583703","https://openalex.org/W1974688226","https://openalex.org/W1977266133","https://openalex.org/W1979290264","https://openalex.org/W1987971958","https://openalex.org/W2010772936","https://openalex.org/W2028794289","https://openalex.org/W2028954902","https://openalex.org/W2033917454","https://openalex.org/W2040789678","https://openalex.org/W2049312487","https://openalex.org/W2056738644","https://openalex.org/W2065575455","https://openalex.org/W2121071529","https://openalex.org/W2129125487","https://openalex.org/W2140190241","https://openalex.org/W2143250669","https://openalex.org/W2146483359","https://openalex.org/W2162312682","https://openalex.org/W2169205464","https://openalex.org/W2219332430","https://openalex.org/W2294050202","https://openalex.org/W2479484451","https://openalex.org/W2480535768","https://openalex.org/W2482049572","https://openalex.org/W2507126430","https://openalex.org/W2520361111","https://openalex.org/W2571523167","https://openalex.org/W2597328883","https://openalex.org/W2772197367","https://openalex.org/W2802722137","https://openalex.org/W2904890784","https://openalex.org/W2911012392","https://openalex.org/W2912211638","https://openalex.org/W2917657044","https://openalex.org/W2924667479","https://openalex.org/W2946787236","https://openalex.org/W2949707695","https://openalex.org/W2952709301","https://openalex.org/W2953053942","https://openalex.org/W2963821264","https://openalex.org/W2970547893","https://openalex.org/W2970641574","https://openalex.org/W2979941137","https://openalex.org/W2985870573","https://openalex.org/W2989544504","https://openalex.org/W2993125943","https://openalex.org/W2998036008","https://openalex.org/W3022607203","https://openalex.org/W3022722080","https://openalex.org/W3107902043","https://openalex.org/W3110435694","https://openalex.org/W3110826289","https://openalex.org/W3115241314","https://openalex.org/W3117979874","https://openalex.org/W3119999005","https://openalex.org/W3123497531","https://openalex.org/W3128215095","https://openalex.org/W3136239617","https://openalex.org/W3161692280","https://openalex.org/W3184834255","https://openalex.org/W3191541819","https://openalex.org/W3198809335","https://openalex.org/W3208517577","https://openalex.org/W3214849379","https://openalex.org/W4210977584","https://openalex.org/W4214881845","https://openalex.org/W4233179180","https://openalex.org/W4254587153","https://openalex.org/W4288039835","https://openalex.org/W4309210879","https://openalex.org/W4309884178","https://openalex.org/W4310838853","https://openalex.org/W4311626528","https://openalex.org/W4366222426","https://openalex.org/W4377139728","https://openalex.org/W4386702673","https://openalex.org/W4389066150","https://openalex.org/W4394861238","https://openalex.org/W4398221380","https://openalex.org/W4400877232","https://openalex.org/W4410736742","https://openalex.org/W6758894478","https://openalex.org/W6763438271","https://openalex.org/W6766065140","https://openalex.org/W6800092620","https://openalex.org/W7028990934"],"related_works":["https://openalex.org/W3196787553","https://openalex.org/W2382299279","https://openalex.org/W2308429256","https://openalex.org/W2898552957","https://openalex.org/W2895885909","https://openalex.org/W4398149722","https://openalex.org/W1969939902","https://openalex.org/W1982702875","https://openalex.org/W4327501038","https://openalex.org/W3034807830"],"abstract_inverted_index":{"The":[0,93,161,227,251],"rapid":[1],"expansion":[2],"of":[3,63,100,126,147,220,282,290],"the":[4,89,104,145,148,153,171,175,179,185,189,207,217,279,287],"tourism":[5,49,85,225,241,266,284],"sector,":[6],"driven":[7],"by":[8,77,187],"technological":[9],"progress,":[10],"has":[11],"led":[12],"to":[13,35,115,143,169,254,268],"smart":[14,37,84,221,224,243,283],"tourism,":[15],"improving":[16],"visitor":[17],"experiences":[18],"and":[19,42,67,111,121,129,201,248,265,272,293],"streamlining":[20],"destination":[21],"administration.":[22],"In":[23,152,178],"underdeveloped":[24],"nations,":[25],"such":[26],"as":[27,234],"Indonesia,":[28],"destinations":[29],"often":[30],"are":[31,210],"not":[32],"adequately":[33],"prepared":[34],"use":[36],"technology,":[38,244],"resulting":[39],"in":[40,174,223],"inefficiencies":[41],"unsuccessful":[43],"projects.":[44],"Existing":[45],"models":[46],"for":[47,82,108,119,263],"evaluating":[48,83],"progress":[50],"typically":[51],"concentrate":[52],"on":[53,88],"specific":[54],"regions":[55],"or":[56],"isolated":[57],"dimensions,":[58],"lacking":[59],"a":[60,79,97,124,135,235,255],"comprehensive":[61,276],"assessment":[62],"governance,":[64,238],"socioeconomic":[65,249],"conditions,":[66],"information":[68,186],"technology":[69,222],"(IT)":[70],"awareness.":[71],"This":[72,204,275],"research":[73,131],"addresses":[74],"this":[75],"gap":[76],"introducing":[78],"multidimensional":[80],"framework":[81],"readiness":[86,232,257],"based":[87],"Technology-Organization-Environment":[90],"(TOE)":[91],"paradigm.":[92],"study":[94,228],"starts":[95],"with":[96,167,192,212],"thorough":[98],"review":[99],"existing":[101,149],"literature":[102],"using":[103,138],"Preferred":[105],"Reporting":[106],"Items":[107],"Systematic":[109],"Review":[110],"Meta-Analysis":[112],"(PRISMA)":[113],"method":[114],"find":[116],"key":[117,236],"factors":[118],"readiness,":[120],"it":[122],"uses":[123],"combination":[125],"both":[127],"qualitative":[128,154],"quantitative":[130,136],"methods.":[132],"We":[133],"conducted":[134],"examination":[137],"natural":[139],"language":[140],"processing":[141],"(NLP)":[142],"cluster":[144],"dimensions":[146,172,191,209,233],"evaluation":[150,258],"models.":[151],"phase,":[155],"two":[156],"validation":[157,181],"processes":[158],"were":[159],"conducted.":[160],"first":[162],"process":[163],"involved":[164],"expert":[165],"interviews":[166],"stakeholders":[168,267],"validate":[170],"identified":[173],"previous":[176],"step.":[177],"second":[180],"process,":[182],"we":[183],"simplified":[184],"matching":[188],"proposed":[190,208],"IT":[193,213],"governance":[194,214],"components":[195],"from":[196],"well-known":[197],"frameworks":[198],"like":[199],"COBIT":[200],"ITIL":[202],"4.":[203],"mapping":[205],"ensures":[206],"aligned":[211],"components,":[215],"supporting":[216],"effective":[218],"management":[219],"destinations.":[226],"identifies":[229],"seven":[230],"critical":[231],"finding:":[237],"sustainability,":[239],"online":[240],"services,":[242],"accessibility,":[245],"innovation":[246],"culture,":[247],"conditions.":[250],"findings":[252],"contribute":[253],"holistic":[256],"framework,":[259],"offering":[260],"actionable":[261],"insights":[262],"policymakers":[264],"inform":[269],"strategic":[270],"planning":[271],"policy":[273],"development.":[274],"model":[277],"supports":[278],"successful":[280],"implementation":[281],"initiatives,":[285],"addressing":[286],"unique":[288],"challenges":[289],"developing":[291],"countries":[292],"fostering":[294],"long-term":[295],"sustainability.":[296]},"counts_by_year":[{"year":2025,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
