{"id":"https://openalex.org/W4390590974","doi":"https://doi.org/10.1109/access.2024.3349950","title":"ChurnNet: Deep Learning Enhanced Customer Churn Prediction in Telecommunication Industry","display_name":"ChurnNet: Deep Learning Enhanced Customer Churn Prediction in Telecommunication Industry","publication_year":2024,"publication_date":"2024-01-01","ids":{"openalex":"https://openalex.org/W4390590974","doi":"https://doi.org/10.1109/access.2024.3349950"},"language":"en","primary_location":{"id":"doi:10.1109/access.2024.3349950","is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2024.3349950","pdf_url":"https://ieeexplore.ieee.org/ielx7/6287639/6514899/10380579.pdf","source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Access","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://ieeexplore.ieee.org/ielx7/6287639/6514899/10380579.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5090740377","display_name":"Somak Saha","orcid":"https://orcid.org/0009-0001-7292-7169"},"institutions":[{"id":"https://openalex.org/I5518804","display_name":"BRAC University","ror":"https://ror.org/00sge8677","country_code":"BD","type":"education","lineage":["https://openalex.org/I5518804"]}],"countries":["BD"],"is_corresponding":false,"raw_author_name":"Somak Saha","raw_affiliation_strings":["Department of Computer Science and Engineering, BRAC University, Dhaka, Bangladesh"],"raw_orcid":"https://orcid.org/0009-0001-7292-7169","affiliations":[{"raw_affiliation_string":"Department of Computer Science and Engineering, BRAC University, Dhaka, Bangladesh","institution_ids":["https://openalex.org/I5518804"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5089383221","display_name":"Chamak Saha","orcid":"https://orcid.org/0009-0006-3496-976X"},"institutions":[{"id":"https://openalex.org/I5518804","display_name":"BRAC University","ror":"https://ror.org/00sge8677","country_code":"BD","type":"education","lineage":["https://openalex.org/I5518804"]}],"countries":["BD"],"is_corresponding":false,"raw_author_name":"Chamak Saha","raw_affiliation_strings":["Department of Computer Science and Engineering, BRAC University, Dhaka, Bangladesh"],"raw_orcid":"https://orcid.org/0009-0006-3496-976X","affiliations":[{"raw_affiliation_string":"Department of Computer Science and Engineering, BRAC University, Dhaka, Bangladesh","institution_ids":["https://openalex.org/I5518804"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101879727","display_name":"Md. Mahidul Haque","orcid":null},"institutions":[{"id":"https://openalex.org/I5518804","display_name":"BRAC University","ror":"https://ror.org/00sge8677","country_code":"BD","type":"education","lineage":["https://openalex.org/I5518804"]}],"countries":["BD"],"is_corresponding":false,"raw_author_name":"Md. Mahidul Haque","raw_affiliation_strings":["Department of Computer Science and Engineering, BRAC University, Dhaka, Bangladesh"],"raw_orcid":"https://orcid.org/0009-0001-3614-7405","affiliations":[{"raw_affiliation_string":"Department of Computer Science and Engineering, BRAC University, Dhaka, Bangladesh","institution_ids":["https://openalex.org/I5518804"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5051981813","display_name":"Md. Golam Rabiul Alam","orcid":"https://orcid.org/0000-0002-9054-7557"},"institutions":[{"id":"https://openalex.org/I5518804","display_name":"BRAC University","ror":"https://ror.org/00sge8677","country_code":"BD","type":"education","lineage":["https://openalex.org/I5518804"]}],"countries":["BD"],"is_corresponding":false,"raw_author_name":"Md. Golam Rabiul Alam","raw_affiliation_strings":["Department of Computer Science and Engineering, BRAC University, Dhaka, Bangladesh"],"raw_orcid":"https://orcid.org/0000-0002-9054-7557","affiliations":[{"raw_affiliation_string":"Department of Computer Science and Engineering, BRAC University, Dhaka, Bangladesh","institution_ids":["https://openalex.org/I5518804"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5078972500","display_name":"Ashis Talukder","orcid":"https://orcid.org/0000-0003-2991-9136"},"institutions":[{"id":"https://openalex.org/I205746353","display_name":"University of Dhaka","ror":"https://ror.org/05wv2vq37","country_code":"BD","type":"education","lineage":["https://openalex.org/I205746353"]}],"countries":["BD"],"is_corresponding":false,"raw_author_name":"Ashis Talukder","raw_affiliation_strings":["Department of Management and Information System, University of Dhaka, Dhaka, Bangladesh"],"raw_orcid":"https://orcid.org/0000-0003-2991-9136","affiliations":[{"raw_affiliation_string":"Department of Management and Information System, University of Dhaka, Dhaka, Bangladesh","institution_ids":["https://openalex.org/I205746353"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":1850,"currency":"USD","value_usd":1850},"apc_paid":{"value":1850,"currency":"USD","value_usd":1850},"fwci":20.3339,"has_fulltext":true,"cited_by_count":55,"citation_normalized_percentile":{"value":0.99500161,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"12","issue":null,"first_page":"4471","last_page":"4484"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9865999817848206,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9581000208854675,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6026753783226013},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.5484878420829773}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6026753783226013},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.5484878420829773}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/access.2024.3349950","is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2024.3349950","pdf_url":"https://ieeexplore.ieee.org/ielx7/6287639/6514899/10380579.pdf","source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Access","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:9f418e610fdb4838b55fed44e4b1d612","is_oa":true,"landing_page_url":"https://doaj.org/article/9f418e610fdb4838b55fed44e4b1d612","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"IEEE Access, Vol 12, Pp 4471-4484 (2024)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.1109/access.2024.3349950","is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2024.3349950","pdf_url":"https://ieeexplore.ieee.org/ielx7/6287639/6514899/10380579.pdf","source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Access","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.6299999952316284}],"awards":[],"funders":[{"id":"https://openalex.org/F4320323933","display_name":"University of Dhaka","ror":"https://ror.org/05wv2vq37"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4390590974.pdf","grobid_xml":"https://content.openalex.org/works/W4390590974.grobid-xml"},"referenced_works_count":51,"referenced_works":["https://openalex.org/W1978501154","https://openalex.org/W2043265719","https://openalex.org/W2069300565","https://openalex.org/W2194775991","https://openalex.org/W2338342538","https://openalex.org/W2540642777","https://openalex.org/W2615973898","https://openalex.org/W2752782242","https://openalex.org/W2754901033","https://openalex.org/W2758113456","https://openalex.org/W2761762873","https://openalex.org/W2787050809","https://openalex.org/W2792328488","https://openalex.org/W2793003883","https://openalex.org/W2806801170","https://openalex.org/W2810535805","https://openalex.org/W2884585870","https://openalex.org/W2900446241","https://openalex.org/W2901487771","https://openalex.org/W2921902556","https://openalex.org/W2939289155","https://openalex.org/W2943920414","https://openalex.org/W2945160880","https://openalex.org/W2964962196","https://openalex.org/W3016662809","https://openalex.org/W3045075138","https://openalex.org/W3045285213","https://openalex.org/W3109502177","https://openalex.org/W3132726656","https://openalex.org/W3133219337","https://openalex.org/W3140080668","https://openalex.org/W3153517159","https://openalex.org/W4210609593","https://openalex.org/W4213106870","https://openalex.org/W4293791119","https://openalex.org/W4310500583","https://openalex.org/W4311392818","https://openalex.org/W4321502812","https://openalex.org/W4323026370","https://openalex.org/W4362499112","https://openalex.org/W4362670271","https://openalex.org/W4366091323","https://openalex.org/W4379259062","https://openalex.org/W4385819751","https://openalex.org/W4386175032","https://openalex.org/W4386387564","https://openalex.org/W4387526440","https://openalex.org/W4387571805","https://openalex.org/W6703893613","https://openalex.org/W6791471509","https://openalex.org/W6794108905"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W4391913857","https://openalex.org/W2358668433","https://openalex.org/W4396701345","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W4396696052"],"abstract_inverted_index":{"In":[0,27,74,125],"the":[1,12,15,22,35,41,51,54,57,71,75,90,129,148,155,168,172,177,182,184,194,221,232],"Telecommunication":[2],"Industry":[3],"(TCI)":[4],"customer":[5,86,113,121],"churn":[6,87,114,122],"is":[7,18,32,100,133,186],"a":[8,111],"significant":[9,197],"issue":[10],"because":[11],"revenue":[13],"of":[14,24,43,53,77,93],"service":[16,36,63,72],"provider":[17],"highly":[19],"dependent":[20],"on":[21,188,241],"retention":[23],"existing":[25,45],"customers.":[26],"this":[28,107],"competitive":[29],"market,":[30],"it":[31,96,224],"essential":[33],"for":[34,103],"providers":[37,64],"to":[38,61,70,84,119,146,170],"figure":[39],"out":[40],"concerns":[42],"their":[44,48],"customers":[46,58],"regarding":[47],"services":[49,55],"as":[50,206],"cancellation":[52],"by":[56],"and":[59,139,142,160,163,175,209,217,234,238],"switching":[60],"new":[62],"will":[65],"not":[66],"bring":[67],"any":[68],"good":[69],"provider.":[73],"context":[76],"TCI,":[78],"numerous":[79],"research":[80],"have":[81,196],"been":[82],"made":[83],"predict":[85,120],"though,":[88],"after":[89,218],"performance":[91],"evaluation":[92],"these":[94],"studies,":[95],"shows":[97],"that":[98,227],"there":[99],"enough":[101],"room":[102],"progress.":[104],"Therefore,":[105],"in":[106,123,153],"study,":[108],"we":[109],"proposed":[110,127],"novel":[112],"prediction":[115],"architecture":[116],"namely":[117],"ChurnNet":[118,169,228],"TCI.":[124],"our":[126],"ChurnNet,":[128],"1D":[130],"convolution":[131],"layer":[132],"integrated":[134],"with":[135,214],"residual":[136],"block,":[137,141],"squeeze":[138],"excitation":[140,161],"spatial":[143,164],"attention":[144,165],"module":[145,166],"improve":[147],"performance.":[149],"Residual":[150],"block":[151,162],"aids":[152],"solving":[154],"vanishing":[156],"gradient":[157],"problem.":[158],"Squeeze":[159],"enable":[167],"understand":[171],"interdependency":[173],"between":[174],"within":[176],"channels":[178],"respectively.":[179,245],"To":[180],"evaluate":[181],"performance,":[183],"experiment":[185,223],"performed":[187,229],"3":[189,242],"publicly":[190],"available":[191],"datasets.":[192],"As":[193],"datasets":[195,244],"class":[198],"imbalance":[199],"issues,":[200],"three":[201],"data":[202],"balancing":[203],"techniques":[204],"such":[205],"SMOTE,":[207],"SMOTEEN,":[208],"SMOTETomek":[210],"are":[211],"performed.":[212],"Along":[213],"10-fold":[215],"cross-validation":[216],"going":[219],"through":[220],"rigorous":[222],"was":[225],"found":[226],"better":[230],"than":[231],"state-of-the-art":[233],"obtained":[235],"95.59%,":[236],"96.94%,":[237],"97.52%":[239],"accuracy":[240],"benchmark":[243]},"counts_by_year":[{"year":2026,"cited_by_count":11},{"year":2025,"cited_by_count":26},{"year":2024,"cited_by_count":17}],"updated_date":"2026-06-24T13:16:06.693445","created_date":"2025-10-10T00:00:00"}