{"id":"https://openalex.org/W4210843599","doi":"https://doi.org/10.1109/access.2022.3149482","title":"Sentiment Analysis of Customers\u2019 Reviews Using a Hybrid Evolutionary SVM-Based Approach in an Imbalanced Data Distribution","display_name":"Sentiment Analysis of Customers\u2019 Reviews Using a Hybrid Evolutionary SVM-Based Approach in an Imbalanced Data Distribution","publication_year":2022,"publication_date":"2022-01-01","ids":{"openalex":"https://openalex.org/W4210843599","doi":"https://doi.org/10.1109/access.2022.3149482"},"language":"en","primary_location":{"id":"doi:10.1109/access.2022.3149482","is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2022.3149482","pdf_url":"https://ieeexplore.ieee.org/ielx7/6287639/9668973/09706209.pdf","source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Access","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://ieeexplore.ieee.org/ielx7/6287639/9668973/09706209.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5070324153","display_name":"Ruba Obiedat","orcid":"https://orcid.org/0000-0002-4028-8390"},"institutions":[{"id":"https://openalex.org/I114972647","display_name":"University of Jordan","ror":"https://ror.org/05k89ew48","country_code":"JO","type":"education","lineage":["https://openalex.org/I114972647"]}],"countries":["JO"],"is_corresponding":true,"raw_author_name":"Ruba Obiedat","raw_affiliation_strings":["King Abdullah II School for Information Technology, The University of Jordan, Amman, Jordan"],"affiliations":[{"raw_affiliation_string":"King Abdullah II School for Information Technology, The University of Jordan, Amman, Jordan","institution_ids":["https://openalex.org/I114972647"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5044414661","display_name":"Raneem Qaddoura","orcid":"https://orcid.org/0000-0003-4093-9349"},"institutions":[{"id":"https://openalex.org/I100086675","display_name":"Al-Hussein Bin Talal University","ror":"https://ror.org/019dkd780","country_code":"JO","type":"education","lineage":["https://openalex.org/I100086675"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Raneem Qaddoura","raw_affiliation_strings":["School of Computing and Informatics, Al Hussein Technical University, Amman, Jordan"],"affiliations":[{"raw_affiliation_string":"School of Computing and Informatics, Al Hussein Technical University, Amman, Jordan","institution_ids":["https://openalex.org/I100086675"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5042798851","display_name":"Ala\u2019 M. Al-Zoubi","orcid":"https://orcid.org/0000-0003-0414-3570"},"institutions":[{"id":"https://openalex.org/I114972647","display_name":"University of Jordan","ror":"https://ror.org/05k89ew48","country_code":"JO","type":"education","lineage":["https://openalex.org/I114972647"]},{"id":"https://openalex.org/I173304897","display_name":"Universidad de Granada","ror":"https://ror.org/04njjy449","country_code":"ES","type":"education","lineage":["https://openalex.org/I173304897"]}],"countries":["ES","JO"],"is_corresponding":false,"raw_author_name":"Ala' M. Al-Zoubi","raw_affiliation_strings":["King Abdullah II School for Information Technology, The University of Jordan, Amman, Jordan","School of Science, Technology and Engineering, University of Granada, Granada, Spain"],"affiliations":[{"raw_affiliation_string":"King Abdullah II School for Information Technology, The University of Jordan, Amman, Jordan","institution_ids":["https://openalex.org/I114972647"]},{"raw_affiliation_string":"School of Science, Technology and Engineering, University of Granada, Granada, Spain","institution_ids":["https://openalex.org/I173304897"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5001603131","display_name":"Laila Al-Qaisi","orcid":"https://orcid.org/0000-0002-0149-6760"},"institutions":[{"id":"https://openalex.org/I3132651366","display_name":"World Islamic Sciences and Education University","ror":"https://ror.org/051mkwn17","country_code":"JO","type":"education","lineage":["https://openalex.org/I3132651366"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Laila Al-Qaisi","raw_affiliation_strings":["Information Systems and Networks Department, Faculty of Information Technology, The World Islamic Sciences and Education University, Amman, Jordan"],"affiliations":[{"raw_affiliation_string":"Information Systems and Networks Department, Faculty of Information Technology, The World Islamic Sciences and Education University, Amman, Jordan","institution_ids":["https://openalex.org/I3132651366"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5019666589","display_name":"Osama Harfoushi","orcid":"https://orcid.org/0000-0003-1738-8593"},"institutions":[{"id":"https://openalex.org/I114972647","display_name":"University of Jordan","ror":"https://ror.org/05k89ew48","country_code":"JO","type":"education","lineage":["https://openalex.org/I114972647"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Osama Harfoushi","raw_affiliation_strings":["King Abdullah II School for Information Technology, The University of Jordan, Amman, Jordan"],"affiliations":[{"raw_affiliation_string":"King Abdullah II School for Information Technology, The University of Jordan, Amman, Jordan","institution_ids":["https://openalex.org/I114972647"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5026449748","display_name":"Mo\u2019ath Alrefai","orcid":null},"institutions":[{"id":"https://openalex.org/I114972647","display_name":"University of Jordan","ror":"https://ror.org/05k89ew48","country_code":"JO","type":"education","lineage":["https://openalex.org/I114972647"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Mo'ath Alrefai","raw_affiliation_strings":["King Abdullah II School for Information Technology, The University of Jordan, Amman, Jordan"],"affiliations":[{"raw_affiliation_string":"King Abdullah II School for Information Technology, The University of Jordan, Amman, Jordan","institution_ids":["https://openalex.org/I114972647"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5048560390","display_name":"Hossam Faris","orcid":"https://orcid.org/0000-0003-4261-8127"},"institutions":[{"id":"https://openalex.org/I100086675","display_name":"Al-Hussein Bin Talal University","ror":"https://ror.org/019dkd780","country_code":"JO","type":"education","lineage":["https://openalex.org/I100086675"]},{"id":"https://openalex.org/I114972647","display_name":"University of Jordan","ror":"https://ror.org/05k89ew48","country_code":"JO","type":"education","lineage":["https://openalex.org/I114972647"]},{"id":"https://openalex.org/I173304897","display_name":"Universidad de Granada","ror":"https://ror.org/04njjy449","country_code":"ES","type":"education","lineage":["https://openalex.org/I173304897"]}],"countries":["ES","JO"],"is_corresponding":false,"raw_author_name":"Hossam Faris","raw_affiliation_strings":["King Abdullah II School for Information Technology, The University of Jordan, Amman, Jordan","Research Centre for Information and Communications Technologies of the University of Granada (CITIC-UGR), University of Granada, 1, Granada, Spain","School of Computing and Informatics, Al Hussein Technical University, Amman, Jordan"],"affiliations":[{"raw_affiliation_string":"King Abdullah II School for Information Technology, The University of Jordan, Amman, Jordan","institution_ids":["https://openalex.org/I114972647"]},{"raw_affiliation_string":"Research Centre for Information and Communications Technologies of the University of Granada (CITIC-UGR), University of Granada, 1, Granada, Spain","institution_ids":["https://openalex.org/I173304897"]},{"raw_affiliation_string":"School of Computing and Informatics, Al Hussein Technical University, Amman, Jordan","institution_ids":["https://openalex.org/I100086675"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":7,"corresponding_author_ids":["https://openalex.org/A5070324153"],"corresponding_institution_ids":["https://openalex.org/I114972647"],"apc_list":{"value":1850,"currency":"USD","value_usd":1850},"apc_paid":{"value":1850,"currency":"USD","value_usd":1850},"fwci":15.6996,"has_fulltext":true,"cited_by_count":119,"citation_normalized_percentile":{"value":0.99273624,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"10","issue":null,"first_page":"22260","last_page":"22273"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11652","display_name":"Imbalanced Data Classification Techniques","score":0.9973999857902527,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11652","display_name":"Imbalanced Data Classification Techniques","score":0.9973999857902527,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9955000281333923,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11644","display_name":"Spam and Phishing Detection","score":0.9843000173568726,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7049186825752258},{"id":"https://openalex.org/keywords/support-vector-machine","display_name":"Support vector machine","score":0.6794849038124084},{"id":"https://openalex.org/keywords/sentiment-analysis","display_name":"Sentiment analysis","score":0.5596089959144592},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.5512052774429321},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.47546595335006714},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.460932195186615},{"id":"https://openalex.org/keywords/pattern-recognition","display_name":"Pattern recognition (psychology)","score":0.34568488597869873}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7049186825752258},{"id":"https://openalex.org/C12267149","wikidata":"https://www.wikidata.org/wiki/Q282453","display_name":"Support vector machine","level":2,"score":0.6794849038124084},{"id":"https://openalex.org/C66402592","wikidata":"https://www.wikidata.org/wiki/Q2271421","display_name":"Sentiment analysis","level":2,"score":0.5596089959144592},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.5512052774429321},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.47546595335006714},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.460932195186615},{"id":"https://openalex.org/C153180895","wikidata":"https://www.wikidata.org/wiki/Q7148389","display_name":"Pattern recognition (psychology)","level":2,"score":0.34568488597869873}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1109/access.2022.3149482","is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2022.3149482","pdf_url":"https://ieeexplore.ieee.org/ielx7/6287639/9668973/09706209.pdf","source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Access","raw_type":"journal-article"},{"id":"pmh:oai:digibug.ugr.es:10481/74046","is_oa":true,"landing_page_url":"http://hdl.handle.net/10481/74046","pdf_url":null,"source":{"id":"https://openalex.org/S4306400567","display_name":"Institutional Repository of the University of Granada (University of Granada)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I173304897","host_organization_name":"Universidad de Granada","host_organization_lineage":["https://openalex.org/I173304897"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:doaj.org/article:9a950396ecd44cbbbe5ae6c6b76cefed","is_oa":true,"landing_page_url":"https://doaj.org/article/9a950396ecd44cbbbe5ae6c6b76cefed","pdf_url":null,"source":{"id":"https://openalex.org/S112646816","display_name":"SHILAP Revista de lepidopterolog\u00eda","issn_l":"0300-5267","issn":["0300-5267","2340-4078"],"is_oa":true,"is_in_doaj":true,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"IEEE Access, Vol 10, Pp 22260-22273 (2022)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.1109/access.2022.3149482","is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2022.3149482","pdf_url":"https://ieeexplore.ieee.org/ielx7/6287639/9668973/09706209.pdf","source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Access","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4210843599.pdf","grobid_xml":"https://content.openalex.org/works/W4210843599.grobid-xml"},"referenced_works_count":71,"referenced_works":["https://openalex.org/W1486855162","https://openalex.org/W2031998113","https://openalex.org/W2046858834","https://openalex.org/W2148143831","https://openalex.org/W2187642254","https://openalex.org/W2342569112","https://openalex.org/W2469351952","https://openalex.org/W2562231314","https://openalex.org/W2605781939","https://openalex.org/W2609571025","https://openalex.org/W2615627882","https://openalex.org/W2624653984","https://openalex.org/W2752704794","https://openalex.org/W2771579091","https://openalex.org/W2771962392","https://openalex.org/W2772832743","https://openalex.org/W2774008574","https://openalex.org/W2782485997","https://openalex.org/W2783786976","https://openalex.org/W2791248998","https://openalex.org/W2795988153","https://openalex.org/W2796986051","https://openalex.org/W2800788706","https://openalex.org/W2807074324","https://openalex.org/W2809595247","https://openalex.org/W2811156907","https://openalex.org/W2891404605","https://openalex.org/W2898799488","https://openalex.org/W2902016849","https://openalex.org/W2907918833","https://openalex.org/W2913898221","https://openalex.org/W2916077540","https://openalex.org/W2938796706","https://openalex.org/W2945995044","https://openalex.org/W2946870453","https://openalex.org/W2963613787","https://openalex.org/W2964586220","https://openalex.org/W2984259954","https://openalex.org/W2989283265","https://openalex.org/W2993010130","https://openalex.org/W2994859712","https://openalex.org/W2996792251","https://openalex.org/W3004283970","https://openalex.org/W3006159901","https://openalex.org/W3017107940","https://openalex.org/W3023077874","https://openalex.org/W3027457715","https://openalex.org/W3036066542","https://openalex.org/W3036160116","https://openalex.org/W3083631411","https://openalex.org/W3093516977","https://openalex.org/W3093801554","https://openalex.org/W3097071226","https://openalex.org/W3097132272","https://openalex.org/W3101025102","https://openalex.org/W3111741887","https://openalex.org/W3119513105","https://openalex.org/W3120559821","https://openalex.org/W3120684843","https://openalex.org/W3140996202","https://openalex.org/W3157164164","https://openalex.org/W3160046514","https://openalex.org/W3163700524","https://openalex.org/W3185982650","https://openalex.org/W3194475041","https://openalex.org/W6607331989","https://openalex.org/W6686794074","https://openalex.org/W6744741149","https://openalex.org/W6777195554","https://openalex.org/W6787240622","https://openalex.org/W6846710940"],"related_works":["https://openalex.org/W2548633793","https://openalex.org/W3013279174","https://openalex.org/W2941935829","https://openalex.org/W2596247554","https://openalex.org/W3132372214","https://openalex.org/W4224284088","https://openalex.org/W4286571989","https://openalex.org/W2765903680","https://openalex.org/W4317653575","https://openalex.org/W2801635251"],"abstract_inverted_index":{"Online":[0],"media":[1,12],"has":[2,135,142],"an":[3,16,304],"increasing":[4],"presence":[5],"on":[6],"the":[7,27,75,84,88,111,143,168,183,194,206,223,238,244,274,277,287,309,313,319,324,341,348],"restaurants\u2019":[8,112],"activities":[9],"through":[10],"social":[11,262],"websites,":[13],"coinciding":[14],"with":[15,212],"increase":[17],"in":[18,37,103,114,253,332],"customers\u2019":[19,60,68,71,100,176],"reviews":[20,25,50,72,128,177,241,249],"of":[21,30,77,87,91,116,127,160,185,193,240,250,276,312,334,347],"these":[22,138,152,171,186],"restaurants.":[23],"These":[24],"become":[26],"main":[28],"source":[29],"information":[31],"for":[32,130,145,175,264,344],"both":[33],"customers":[34],"and":[35,109,122,133,140,150,166,217,298,307,338],"decision-makers":[36,95],"this":[38],"field.":[39],"Any":[40],"customer":[41,123],"who":[42],"is":[43,82,157,228,270],"seeking":[44],"such":[45],"places":[46],"will":[47],"check":[48],"their":[49,55,99,107],"first,":[51],"which":[52,246],"usually":[53],"affect":[54],"final":[56,85],"choice.":[57],"In":[58],"addition,":[59],"experiences":[61],"can":[62,73],"be":[63],"enhanced":[64],"by":[65,204,242],"utilizing":[66],"other":[67],"suggestions.":[69],"Consequently,":[70],"influence":[74],"success":[76],"restaurant":[78],"business":[79],"since":[80],"it":[81],"considered":[83],"judgment":[86],"overall":[89],"quality":[90],"any":[92],"restaurant.":[93],"Thus,":[94],"need":[96,144],"to":[97,105,148,221,236,272,302,328],"analyze":[98,151,165],"underlying":[101,170],"sentiments":[102,169,187,239],"order":[104],"meet":[106],"expectations":[108],"improve":[110],"services,":[113],"terms":[115,333],"food":[117],"quality,":[118],"ambiance,":[119],"price":[120],"range,":[121],"service.":[124,197],"The":[125],"number":[126],"available":[129],"various":[131],"products":[132],"services":[134],"dramatically":[136],"increased":[137],"days":[139],"so":[141],"automated":[146],"methods":[147],"collect":[149],"reviews.":[153,172,266],"Sentiment":[154],"Analysis":[155],"(SA)":[156],"a":[158,201,231,260],"field":[159],"machine":[161,232],"learning":[162,233],"that":[163,318],"helps":[164],"predict":[167,237],"Usually,":[173],"SA":[174],"face":[178],"imbalanced":[179,224,310],"datasets":[180],"challenge,":[181],"as":[182,230,279,281],"majority":[184],"fall":[188],"into":[189],"supporters":[190],"or":[191,196],"resistors":[192],"product":[195],"This":[198,315],"work":[199],"proposes":[200],"hybrid":[202],"approach":[203,322],"combining":[205],"Support":[207],"Vector":[208],"Machine":[209],"(SVM)":[210],"algorithm":[211],"Particle":[213],"Swarm":[214],"Optimization":[215],"(PSO)":[216],"different":[218,248,283,329,345],"oversampling":[219,284],"techniques":[220,331],"handle":[222],"data":[225],"problem.":[226],"SVM":[227],"applied":[229],"classification":[234,330],"technique":[235,269],"optimizing":[243],"dataset,":[245],"contains":[247],"several":[251],"restaurants":[252],"Jordan.":[254],"Data":[255],"were":[256,300],"collected":[257],"from":[258],"Jeeran,":[259],"well-known":[261],"network":[263],"Arabic":[265],"A":[267],"PSO":[268],"used":[271],"optimize":[273],"weights":[275],"features,":[278],"well":[280],"four":[282],"techniques,":[285],"namely,":[286],"Synthetic":[288,295],"Minority":[289],"Oversampling":[290],"Technique":[291],"(SMOTE),":[292],"SVM-SMOTE,":[293],"Adaptive":[294],"Sampling":[296],"(ADASYN)":[297],"borderline-SMOTE":[299],"examined":[301],"produce":[303],"optimized":[305],"dataset":[306],"solve":[308],"problem":[311],"dataset.":[314],"study":[316],"shows":[317],"proposed":[320],"PSO-SVM":[321],"produces":[323],"best":[325],"results":[326],"compared":[327],"accuracy,":[335],"F-measure,":[336],"G-mean":[337],"Area":[339],"Under":[340],"Curve":[342],"(AUC),":[343],"versions":[346],"datasets.":[349]},"counts_by_year":[{"year":2026,"cited_by_count":6},{"year":2025,"cited_by_count":34},{"year":2024,"cited_by_count":39},{"year":2023,"cited_by_count":29},{"year":2022,"cited_by_count":11}],"updated_date":"2026-04-02T15:55:50.835912","created_date":"2025-10-10T00:00:00"}