{"id":"https://openalex.org/W3107994138","doi":"https://doi.org/10.1109/access.2020.3039239","title":"Understanding the Emergence of Collaborative Problem-Solving Practices in Enterprise Social Media: The Roles of Social Factors","display_name":"Understanding the Emergence of Collaborative Problem-Solving Practices in Enterprise Social Media: The Roles of Social Factors","publication_year":2020,"publication_date":"2020-01-01","ids":{"openalex":"https://openalex.org/W3107994138","doi":"https://doi.org/10.1109/access.2020.3039239","mag":"3107994138"},"language":"en","primary_location":{"id":"doi:10.1109/access.2020.3039239","is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2020.3039239","pdf_url":"https://ieeexplore.ieee.org/ielx7/6287639/6514899/09264124.pdf","source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Access","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://ieeexplore.ieee.org/ielx7/6287639/6514899/09264124.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100399848","display_name":"Kai Li","orcid":"https://orcid.org/0000-0002-0517-2392"},"institutions":[{"id":"https://openalex.org/I28006308","display_name":"Shandong Normal University","ror":"https://ror.org/01wy3h363","country_code":"CN","type":"education","lineage":["https://openalex.org/I28006308"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Kai Li","raw_affiliation_strings":["School of Business, Shandong Normal University, Jinan, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Business, Shandong Normal University, Jinan, China","institution_ids":["https://openalex.org/I28006308"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5035092001","display_name":"Lin Huang","orcid":"https://orcid.org/0000-0002-6501-0600"},"institutions":[{"id":"https://openalex.org/I181679659","display_name":"Shanghai University of Finance and Economics","ror":"https://ror.org/00wtvfq62","country_code":"CN","type":"education","lineage":["https://openalex.org/I181679659"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Lin Huang","raw_affiliation_strings":["School of Information Management and Engineering, Shanghai University of Finance and Economics, Shanghai, China"],"raw_orcid":"https://orcid.org/0000-0002-6501-0600","affiliations":[{"raw_affiliation_string":"School of Information Management and Engineering, Shanghai University of Finance and Economics, Shanghai, China","institution_ids":["https://openalex.org/I181679659"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5102831956","display_name":"Zeyuan Song","orcid":"https://orcid.org/0000-0002-0097-082X"},"institutions":[{"id":"https://openalex.org/I181679659","display_name":"Shanghai University of Finance and Economics","ror":"https://ror.org/00wtvfq62","country_code":"CN","type":"education","lineage":["https://openalex.org/I181679659"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Zeyuan Song","raw_affiliation_strings":["School of Information Management and Engineering, Shanghai University of Finance and Economics, Shanghai, China"],"raw_orcid":"https://orcid.org/0000-0002-0097-082X","affiliations":[{"raw_affiliation_string":"School of Information Management and Engineering, Shanghai University of Finance and Economics, Shanghai, China","institution_ids":["https://openalex.org/I181679659"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":1850,"currency":"USD","value_usd":1850},"apc_paid":{"value":1850,"currency":"USD","value_usd":1850},"fwci":2.1448,"has_fulltext":true,"cited_by_count":10,"citation_normalized_percentile":{"value":0.89370877,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":94,"max":97},"biblio":{"volume":"8","issue":null,"first_page":"210066","last_page":"210080"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9923999905586243,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9692999720573425,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.587792694568634},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5619767308235168},{"id":"https://openalex.org/keywords/similarity","display_name":"Similarity (geometry)","score":0.5333929657936096},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.5255233645439148},{"id":"https://openalex.org/keywords/multilevel-model","display_name":"Multilevel model","score":0.5220010876655579},{"id":"https://openalex.org/keywords/logistic-regression","display_name":"Logistic regression","score":0.5069196820259094},{"id":"https://openalex.org/keywords/nature-versus-nurture","display_name":"Nature versus nurture","score":0.4725895822048187},{"id":"https://openalex.org/keywords/group","display_name":"Group (periodic table)","score":0.43793171644210815},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.42049407958984375},{"id":"https://openalex.org/keywords/interpersonal-ties","display_name":"Interpersonal ties","score":0.41688403487205505},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.330456018447876},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.25255411863327026},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.24626651406288147},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.14475950598716736},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.136869877576828},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.12556985020637512},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.11662286520004272}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.587792694568634},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5619767308235168},{"id":"https://openalex.org/C103278499","wikidata":"https://www.wikidata.org/wiki/Q254465","display_name":"Similarity (geometry)","level":3,"score":0.5333929657936096},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.5255233645439148},{"id":"https://openalex.org/C53059260","wikidata":"https://www.wikidata.org/wiki/Q374758","display_name":"Multilevel model","level":2,"score":0.5220010876655579},{"id":"https://openalex.org/C151956035","wikidata":"https://www.wikidata.org/wiki/Q1132755","display_name":"Logistic regression","level":2,"score":0.5069196820259094},{"id":"https://openalex.org/C120452360","wikidata":"https://www.wikidata.org/wiki/Q1773859","display_name":"Nature versus nurture","level":2,"score":0.4725895822048187},{"id":"https://openalex.org/C2781311116","wikidata":"https://www.wikidata.org/wiki/Q83306","display_name":"Group (periodic table)","level":2,"score":0.43793171644210815},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.42049407958984375},{"id":"https://openalex.org/C142189719","wikidata":"https://www.wikidata.org/wiki/Q1276633","display_name":"Interpersonal ties","level":2,"score":0.41688403487205505},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.330456018447876},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.25255411863327026},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.24626651406288147},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.14475950598716736},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.136869877576828},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.12556985020637512},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.11662286520004272},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C115961682","wikidata":"https://www.wikidata.org/wiki/Q860623","display_name":"Image (mathematics)","level":2,"score":0.0},{"id":"https://openalex.org/C178790620","wikidata":"https://www.wikidata.org/wiki/Q11351","display_name":"Organic chemistry","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/access.2020.3039239","is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2020.3039239","pdf_url":"https://ieeexplore.ieee.org/ielx7/6287639/6514899/09264124.pdf","source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Access","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:3440c3e399064d7986e4ceead2afda3c","is_oa":true,"landing_page_url":"https://doaj.org/article/3440c3e399064d7986e4ceead2afda3c","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"IEEE Access, Vol 8, Pp 210066-210080 (2020)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.1109/access.2020.3039239","is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2020.3039239","pdf_url":"https://ieeexplore.ieee.org/ielx7/6287639/6514899/09264124.pdf","source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Access","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/10","display_name":"Reduced inequalities","score":0.41999998688697815}],"awards":[{"id":"https://openalex.org/G3721814255","display_name":null,"funder_award_id":"CXJJ-2018-392","funder_id":"https://openalex.org/F4320324781","funder_display_name":"Shanghai University of Finance and Economics"}],"funders":[{"id":"https://openalex.org/F4320324781","display_name":"Shanghai University of Finance and Economics","ror":"https://ror.org/00wtvfq62"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3107994138.pdf","grobid_xml":"https://content.openalex.org/works/W3107994138.grobid-xml"},"referenced_works_count":120,"referenced_works":["https://openalex.org/W20066928","https://openalex.org/W266032343","https://openalex.org/W599232610","https://openalex.org/W1503459923","https://openalex.org/W1549595874","https://openalex.org/W1565831494","https://openalex.org/W1880262756","https://openalex.org/W1967429035","https://openalex.org/W1967707152","https://openalex.org/W1968367418","https://openalex.org/W1974427541","https://openalex.org/W1981712955","https://openalex.org/W1981973200","https://openalex.org/W1996578508","https://openalex.org/W2003496454","https://openalex.org/W2021394282","https://openalex.org/W2021914872","https://openalex.org/W2023380077","https://openalex.org/W2025844353","https://openalex.org/W2027370420","https://openalex.org/W2028544857","https://openalex.org/W2031704643","https://openalex.org/W2033313266","https://openalex.org/W2037710531","https://openalex.org/W2046370397","https://openalex.org/W2056004880","https://openalex.org/W2059308148","https://openalex.org/W2059872550","https://openalex.org/W2060642394","https://openalex.org/W2066229772","https://openalex.org/W2067138278","https://openalex.org/W2067548640","https://openalex.org/W2069651269","https://openalex.org/W2075678236","https://openalex.org/W2075894438","https://openalex.org/W2079769892","https://openalex.org/W2082842666","https://openalex.org/W2087354394","https://openalex.org/W2087391635","https://openalex.org/W2089553273","https://openalex.org/W2092251720","https://openalex.org/W2094471435","https://openalex.org/W2096814644","https://openalex.org/W2097324625","https://openalex.org/W2102027449","https://openalex.org/W2103683006","https://openalex.org/W2106152741","https://openalex.org/W2109469951","https://openalex.org/W2109534191","https://openalex.org/W2110961510","https://openalex.org/W2112059919","https://openalex.org/W2114772011","https://openalex.org/W2115494173","https://openalex.org/W2116136245","https://openalex.org/W2117755681","https://openalex.org/W2118122214","https://openalex.org/W2123285750","https://openalex.org/W2129644018","https://openalex.org/W2129986732","https://openalex.org/W2130354913","https://openalex.org/W2143969326","https://openalex.org/W2146734084","https://openalex.org/W2149520412","https://openalex.org/W2150587481","https://openalex.org/W2157221895","https://openalex.org/W2157619495","https://openalex.org/W2158672897","https://openalex.org/W2159907417","https://openalex.org/W2160637714","https://openalex.org/W2164050281","https://openalex.org/W2165045573","https://openalex.org/W2166229776","https://openalex.org/W2168972112","https://openalex.org/W2198739256","https://openalex.org/W2224422582","https://openalex.org/W2324392187","https://openalex.org/W2330128532","https://openalex.org/W2342362106","https://openalex.org/W2351479105","https://openalex.org/W2403599534","https://openalex.org/W2496011654","https://openalex.org/W2510014878","https://openalex.org/W2594864967","https://openalex.org/W2615238796","https://openalex.org/W2752485563","https://openalex.org/W2787125340","https://openalex.org/W2804341359","https://openalex.org/W2804417569","https://openalex.org/W2805388215","https://openalex.org/W2889020807","https://openalex.org/W2897643610","https://openalex.org/W2924211343","https://openalex.org/W2935920939","https://openalex.org/W2941681448","https://openalex.org/W2947040872","https://openalex.org/W2947884856","https://openalex.org/W2951231272","https://openalex.org/W2955190417","https://openalex.org/W2959155314","https://openalex.org/W2975465696","https://openalex.org/W3007758876","https://openalex.org/W3011176055","https://openalex.org/W3013359010","https://openalex.org/W3014696537","https://openalex.org/W3027506207","https://openalex.org/W3033765882","https://openalex.org/W3122130906","https://openalex.org/W3122189568","https://openalex.org/W3122517388","https://openalex.org/W3123679541","https://openalex.org/W3124500218","https://openalex.org/W3125918511","https://openalex.org/W3140170497","https://openalex.org/W3147795728","https://openalex.org/W3149491662","https://openalex.org/W4231510805","https://openalex.org/W4241244205","https://openalex.org/W4285719527","https://openalex.org/W6639619044","https://openalex.org/W6712932133"],"related_works":["https://openalex.org/W2014921865","https://openalex.org/W1519010432","https://openalex.org/W1563622732","https://openalex.org/W2022139591","https://openalex.org/W2555226413","https://openalex.org/W1506604180","https://openalex.org/W4242639102","https://openalex.org/W2789501114","https://openalex.org/W1997165024","https://openalex.org/W2148492700"],"abstract_inverted_index":{"Firms":[0],"are":[1,101],"increasingly":[2],"introducing":[3],"enterprise":[4],"social":[5,48,59,74,88,110],"media":[6],"(ESM)":[7],"technologies":[8],"to":[9,42,104,144],"nurture":[10],"the":[11,44,51,68,82,94,97,105,114,120,128],"virtual":[12],"community":[13],"of":[14,53,73,84,93,107,130],"practice,":[15],"offering":[16],"a":[17,27,124],"prospect":[18],"for":[19,140],"collaborative":[20],"problem-solving":[21,33],"(CPS)":[22],"within":[23],"organizations.":[24],"Based":[25],"on":[26,57],"unique":[28],"dataset":[29],"including":[30],"10101":[31],"actual":[32],"scenarios":[34],"across":[35],"519":[36],"ESM":[37,78,121,142],"groups,":[38],"our":[39],"objective":[40],"is":[41],"identify":[43],"relationships":[45],"between":[46,113],"many":[47],"factors":[49],"and":[50,70,96,116],"occurrence":[52],"CPS":[54],"by":[55],"drawing":[56],"different":[58],"theories.":[60],"Via":[61],"multilevel":[62],"logistic":[63],"regression,":[64],"we":[65],"found":[66],"that":[67],"quality":[69],"decentralized":[71],"degree":[72],"interactions":[75],"in":[76,119],"an":[77],"group":[79,95,122],"can":[80,134],"increase":[81],"likelihood":[83,106,129],"CPS;":[85],"one":[86],"user's":[87,98],"similarity":[89],"with":[90,127,137],"other":[91,117],"members":[92,118],"user":[99,115],"classes":[100],"positively":[102],"related":[103],"CPS.":[108,131,146],"Finally,":[109],"ties'":[111],"strength":[112],"has":[123],"U-shaped":[125],"association":[126],"These":[132],"findings":[133],"provide":[135],"companies":[136],"meaningful":[138],"implications":[139],"using":[141],"sites":[143],"support":[145]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2023,"cited_by_count":3},{"year":2021,"cited_by_count":4}],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2025-10-10T00:00:00"}
