{"id":"https://openalex.org/W3092293368","doi":"https://doi.org/10.1109/access.2020.3029744","title":"ISO 9001 Standard: Developing and Validating a Survey Instrument","display_name":"ISO 9001 Standard: Developing and Validating a Survey Instrument","publication_year":2020,"publication_date":"2020-01-01","ids":{"openalex":"https://openalex.org/W3092293368","doi":"https://doi.org/10.1109/access.2020.3029744","mag":"3092293368"},"language":"en","primary_location":{"id":"doi:10.1109/access.2020.3029744","is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2020.3029744","pdf_url":"https://ieeexplore.ieee.org/ielx7/6287639/8948470/09217437.pdf","source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Access","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://ieeexplore.ieee.org/ielx7/6287639/8948470/09217437.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5016357693","display_name":"Marcos Alberto Sanchez-Lizarraga","orcid":"https://orcid.org/0000-0001-8730-9913"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Marcos Alberto Sanchez-Lizarraga","raw_affiliation_strings":["Facultad de Ingenier\u00eda, Arquitectura y Dise\u00f1o, Universidad Aut\u00f3noma de Baja California, Ensenada, M\u00e9xico"],"raw_orcid":"https://orcid.org/0000-0001-8730-9913","affiliations":[{"raw_affiliation_string":"Facultad de Ingenier\u00eda, Arquitectura y Dise\u00f1o, Universidad Aut\u00f3noma de Baja California, Ensenada, M\u00e9xico","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5069275929","display_name":"Jorge Lim\u00f3n-Romero","orcid":"https://orcid.org/0000-0003-2117-4803"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Jorge Limon-Romero","raw_affiliation_strings":["Facultad de Ingenier\u00eda, Arquitectura y Dise\u00f1o, Universidad Aut\u00f3noma de Baja California, Ensenada, M\u00e9xico"],"raw_orcid":"https://orcid.org/0000-0003-2117-4803","affiliations":[{"raw_affiliation_string":"Facultad de Ingenier\u00eda, Arquitectura y Dise\u00f1o, Universidad Aut\u00f3noma de Baja California, Ensenada, M\u00e9xico","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5050890463","display_name":"Diego Tlapa","orcid":"https://orcid.org/0000-0002-1491-5442"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Diego Tlapa","raw_affiliation_strings":["Facultad de Ingenier\u00eda, Arquitectura y Dise\u00f1o, Universidad Aut\u00f3noma de Baja California, Ensenada, M\u00e9xico"],"raw_orcid":"https://orcid.org/0000-0002-1491-5442","affiliations":[{"raw_affiliation_string":"Facultad de Ingenier\u00eda, Arquitectura y Dise\u00f1o, Universidad Aut\u00f3noma de Baja California, Ensenada, M\u00e9xico","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5025437127","display_name":"Yolanda B\u00e1ez-L\u00f3pez","orcid":"https://orcid.org/0000-0001-8418-254X"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Yolanda Baez-Lopez","raw_affiliation_strings":["Facultad de Ingenier\u00eda, Arquitectura y Dise\u00f1o, Universidad Aut\u00f3noma de Baja California, Ensenada, M\u00e9xico"],"raw_orcid":"https://orcid.org/0000-0001-8418-254X","affiliations":[{"raw_affiliation_string":"Facultad de Ingenier\u00eda, Arquitectura y Dise\u00f1o, Universidad Aut\u00f3noma de Baja California, Ensenada, M\u00e9xico","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5009055856","display_name":"Cesar Puente","orcid":"https://orcid.org/0000-0002-2435-3340"},"institutions":[{"id":"https://openalex.org/I196664497","display_name":"Autonomous University of San Luis Potos\u00ed","ror":"https://ror.org/000917t60","country_code":"MX","type":"education","lineage":["https://openalex.org/I196664497"]}],"countries":["MX"],"is_corresponding":false,"raw_author_name":"Cesar Puente","raw_affiliation_strings":["Facultad de Ingenier\u00eda, Universidad Aut\u00f3noma de San Luis Potos\u00ed, San Luis Potos\u00ed, M\u00e9xico"],"raw_orcid":"https://orcid.org/0000-0002-2435-3340","affiliations":[{"raw_affiliation_string":"Facultad de Ingenier\u00eda, Universidad Aut\u00f3noma de San Luis Potos\u00ed, San Luis Potos\u00ed, M\u00e9xico","institution_ids":["https://openalex.org/I196664497"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5056058171","display_name":"Lizbeth Puerta\u2010Sierra","orcid":"https://orcid.org/0000-0001-6599-9060"},"institutions":[{"id":"https://openalex.org/I4210113355","display_name":"Universidad An\u00e1huac","ror":"https://ror.org/02z9t1k38","country_code":"MX","type":"education","lineage":["https://openalex.org/I4210113355"]}],"countries":["MX"],"is_corresponding":false,"raw_author_name":"Lizbeth Puerta-Sierra","raw_affiliation_strings":["Facultad de Econom\u00eda y Negocios, Universidad An\u00e1huac M\u00e9xico, Huixquilucan, M\u00e9xico"],"raw_orcid":"https://orcid.org/0000-0001-6599-9060","affiliations":[{"raw_affiliation_string":"Facultad de Econom\u00eda y Negocios, Universidad An\u00e1huac M\u00e9xico, Huixquilucan, M\u00e9xico","institution_ids":["https://openalex.org/I4210113355"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5044732795","display_name":"S. Ontiveros","orcid":"https://orcid.org/0000-0003-0844-0273"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sinue Ontiveros","raw_affiliation_strings":["Facultad de Ciencias de la Ingenier\u00eda, Administraci\u00f3n y Sociales, Universidad Aut\u00f3noma de Baja California, Tecate, M\u00e9xico"],"raw_orcid":"https://orcid.org/0000-0003-0844-0273","affiliations":[{"raw_affiliation_string":"Facultad de Ciencias de la Ingenier\u00eda, Administraci\u00f3n y Sociales, Universidad Aut\u00f3noma de Baja California, Tecate, M\u00e9xico","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":1850,"currency":"USD","value_usd":1850},"apc_paid":{"value":1850,"currency":"USD","value_usd":1850},"fwci":1.7683,"has_fulltext":true,"cited_by_count":23,"citation_normalized_percentile":{"value":0.86920163,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"8","issue":null,"first_page":"190677","last_page":"190688"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13164","display_name":"Quality and Management Systems","score":0.9865000247955322,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13255","display_name":"Business, Innovation, and Economy","score":0.9677000045776367,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/quality-management-system","display_name":"Quality management system","score":0.6400768756866455},{"id":"https://openalex.org/keywords/critical-success-factor","display_name":"Critical success factor","score":0.506801426410675},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.4957478940486908},{"id":"https://openalex.org/keywords/quality-management","display_name":"Quality management","score":0.490956574678421},{"id":"https://openalex.org/keywords/exploratory-factor-analysis","display_name":"Exploratory factor analysis","score":0.47435152530670166},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4721505641937256},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.46396175026893616},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.43705233931541443},{"id":"https://openalex.org/keywords/survey-instrument","display_name":"Survey instrument","score":0.42340636253356934},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.35743218660354614},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.35202011466026306},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.16781514883041382},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.16121172904968262},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.11643758416175842}],"concepts":[{"id":"https://openalex.org/C201289532","wikidata":"https://www.wikidata.org/wiki/Q608513","display_name":"Quality management system","level":4,"score":0.6400768756866455},{"id":"https://openalex.org/C18806943","wikidata":"https://www.wikidata.org/wiki/Q223210","display_name":"Critical success factor","level":2,"score":0.506801426410675},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.4957478940486908},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.490956574678421},{"id":"https://openalex.org/C165957694","wikidata":"https://www.wikidata.org/wiki/Q5421350","display_name":"Exploratory factor analysis","level":3,"score":0.47435152530670166},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4721505641937256},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.46396175026893616},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.43705233931541443},{"id":"https://openalex.org/C2984224174","wikidata":"https://www.wikidata.org/wiki/Q25324239","display_name":"Survey instrument","level":2,"score":0.42340636253356934},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.35743218660354614},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.35202011466026306},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.16781514883041382},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.16121172904968262},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.11643758416175842},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/access.2020.3029744","is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2020.3029744","pdf_url":"https://ieeexplore.ieee.org/ielx7/6287639/8948470/09217437.pdf","source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Access","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:caae26a271da4de3aa095931a86d6b3b","is_oa":true,"landing_page_url":"https://doaj.org/article/caae26a271da4de3aa095931a86d6b3b","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"IEEE Access, Vol 8, Pp 190677-190688 (2020)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.1109/access.2020.3029744","is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2020.3029744","pdf_url":"https://ieeexplore.ieee.org/ielx7/6287639/8948470/09217437.pdf","source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Access","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.47999998927116394}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3092293368.pdf","grobid_xml":"https://content.openalex.org/works/W3092293368.grobid-xml"},"referenced_works_count":94,"referenced_works":["https://openalex.org/W1487369023","https://openalex.org/W1516076266","https://openalex.org/W1544813997","https://openalex.org/W1547365098","https://openalex.org/W1549493899","https://openalex.org/W1606397618","https://openalex.org/W1608471030","https://openalex.org/W1665332082","https://openalex.org/W1966226128","https://openalex.org/W1966806982","https://openalex.org/W1968501831","https://openalex.org/W1972457834","https://openalex.org/W1974791178","https://openalex.org/W1975619146","https://openalex.org/W1975631883","https://openalex.org/W1977283419","https://openalex.org/W1978944950","https://openalex.org/W1979170071","https://openalex.org/W1979616205","https://openalex.org/W1981936758","https://openalex.org/W1983436014","https://openalex.org/W1984116112","https://openalex.org/W1988937160","https://openalex.org/W1991587527","https://openalex.org/W1994473418","https://openalex.org/W1995377040","https://openalex.org/W1997976999","https://openalex.org/W2000215786","https://openalex.org/W2000562401","https://openalex.org/W2001366548","https://openalex.org/W2010267633","https://openalex.org/W2029079819","https://openalex.org/W2041970568","https://openalex.org/W2045566898","https://openalex.org/W2054684454","https://openalex.org/W2062741320","https://openalex.org/W2065066713","https://openalex.org/W2065432800","https://openalex.org/W2071419182","https://openalex.org/W2077049844","https://openalex.org/W2078276803","https://openalex.org/W2085585976","https://openalex.org/W2087420546","https://openalex.org/W2093296351","https://openalex.org/W2102192413","https://openalex.org/W2103689322","https://openalex.org/W2122276284","https://openalex.org/W2123674881","https://openalex.org/W2149000924","https://openalex.org/W2158902735","https://openalex.org/W2192701682","https://openalex.org/W2218011639","https://openalex.org/W2225158577","https://openalex.org/W2292801733","https://openalex.org/W2355035024","https://openalex.org/W2400243359","https://openalex.org/W2400873988","https://openalex.org/W2404968398","https://openalex.org/W2410379765","https://openalex.org/W2432177421","https://openalex.org/W2491103596","https://openalex.org/W2496940717","https://openalex.org/W2586114349","https://openalex.org/W2604307327","https://openalex.org/W2607108524","https://openalex.org/W2735457723","https://openalex.org/W2738159694","https://openalex.org/W2747277327","https://openalex.org/W2761675945","https://openalex.org/W2766679759","https://openalex.org/W2781710026","https://openalex.org/W2793765186","https://openalex.org/W2800582080","https://openalex.org/W2808856925","https://openalex.org/W2808881944","https://openalex.org/W2884005406","https://openalex.org/W2890879894","https://openalex.org/W2902273456","https://openalex.org/W2908369292","https://openalex.org/W2937740628","https://openalex.org/W2941507811","https://openalex.org/W2943156732","https://openalex.org/W2960846217","https://openalex.org/W2961599295","https://openalex.org/W2965780906","https://openalex.org/W2997789399","https://openalex.org/W3012479489","https://openalex.org/W3125419341","https://openalex.org/W4239214423","https://openalex.org/W4301281022","https://openalex.org/W6678259741","https://openalex.org/W6706203269","https://openalex.org/W6718185114","https://openalex.org/W6789060639"],"related_works":["https://openalex.org/W2383011294","https://openalex.org/W2126051510","https://openalex.org/W4379660117","https://openalex.org/W2169011857","https://openalex.org/W3133579892","https://openalex.org/W2375405739","https://openalex.org/W2369037046","https://openalex.org/W2359409317","https://openalex.org/W2211689144","https://openalex.org/W2739217893"],"abstract_inverted_index":{"Organizations":[0],"are":[1,47],"in":[2,95,185],"the":[3,19,22,78,105,110,129,132,142,153,157,165,172],"constant":[4],"pursuit":[5],"of":[6,14,21,56,80,109,131,149,156,167],"reliable":[7],"strategies":[8,16],"for":[9],"increasing":[10],"customer":[11,40],"satisfaction.":[12],"One":[13],"these":[15],"refers":[17],"to":[18,31,76,127,180],"implementation":[20,184],"ISO":[23,44,63,83,111,158,182],"9001":[24,64,84,159,183],"standard":[25,113],"as":[26,114],"a":[27,54,73,123,176],"quality":[28,106,154],"management":[29,107],"system":[30],"ensure":[32],"that":[33,60,141],"products":[34],"and":[35,71,122,134,161,188],"services":[36],"meet":[37],"or":[38],"surpass":[39],"expectations.":[41],"However,":[42],"successful":[43,62],"9001-based":[45],"systems":[46],"possible":[48],"only":[49],"if":[50],"companies":[51,187],"count":[52],"on":[53],"series":[55],"critical":[57,85,115],"success":[58,86,116],"factors":[59,87],"guarantee":[61],"implementation.":[65],"This":[66],"research":[67,92],"aims":[68],"at":[69],"developing":[70],"validating":[72],"survey":[74,100,133,143,174],"instrument":[75,144],"evaluate":[77],"degree":[79],"compliance":[81],"with":[82,152,164],"among":[88],"manufacturing":[89,97,186],"organizations.":[90,190],"The":[91,99],"is":[93,101,175],"conducted":[94,119],"Mexican":[96],"companies.":[98],"designed":[102],"by":[103],"considering":[104],"principles":[108,155],"9001:2015":[112],"factors.":[117],"We":[118],"an":[120],"exploratory":[121],"confirmatory":[124],"factor":[125],"analysis":[126],"identify":[128],"structure":[130],"confirm":[135,140],"its":[136],"validity.":[137],"Our":[138],"findings":[139],"comprises":[145],"four":[146],"constructs,":[147],"three":[148],"them":[150],"associated":[151,163],"standard,":[160],"one":[162],"benefits":[166],"said":[168],"standard.":[169],"In":[170],"conclusion,":[171],"proposed":[173],"valid,":[177],"useful":[178],"tool":[179],"assess":[181],"similar":[189]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":6},{"year":2024,"cited_by_count":8},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":1}],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2025-10-10T00:00:00"}