{"id":"https://openalex.org/W3028699379","doi":"https://doi.org/10.1109/access.2020.2997522","title":"Framework for Sentiment-Driven Evaluation of Customer Satisfaction With Cosmetics Brands","display_name":"Framework for Sentiment-Driven Evaluation of Customer Satisfaction With Cosmetics Brands","publication_year":2020,"publication_date":"2020-01-01","ids":{"openalex":"https://openalex.org/W3028699379","doi":"https://doi.org/10.1109/access.2020.2997522","mag":"3028699379"},"language":"en","primary_location":{"id":"doi:10.1109/access.2020.2997522","is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2020.2997522","pdf_url":"https://ieeexplore.ieee.org/ielx7/6287639/8948470/09099569.pdf","source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Access","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://ieeexplore.ieee.org/ielx7/6287639/8948470/09099569.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101745148","display_name":"Jaehun Park","orcid":"https://orcid.org/0000-0001-8105-7727"},"institutions":[{"id":"https://openalex.org/I138826464","display_name":"Daegu Haany University","ror":"https://ror.org/045wr3278","country_code":"KR","type":"education","lineage":["https://openalex.org/I138826464"]}],"countries":["KR"],"is_corresponding":true,"raw_author_name":"Jaehun Park","raw_affiliation_strings":["Major in Industrial and Quality Engineering, Daegu Haany University, Gyeongsan, South Korea"],"raw_orcid":"https://orcid.org/0000-0001-8105-7727","affiliations":[{"raw_affiliation_string":"Major in Industrial and Quality Engineering, Daegu Haany University, Gyeongsan, South Korea","institution_ids":["https://openalex.org/I138826464"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5101745148"],"corresponding_institution_ids":["https://openalex.org/I138826464"],"apc_list":{"value":1850,"currency":"USD","value_usd":1850},"apc_paid":{"value":1850,"currency":"USD","value_usd":1850},"fwci":7.7076,"has_fulltext":true,"cited_by_count":37,"citation_normalized_percentile":{"value":0.97223581,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"8","issue":null,"first_page":"98526","last_page":"98538"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9954000115394592,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9954000115394592,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9901000261306763,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.9865999817848206,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/cosmetics","display_name":"Cosmetics","score":0.8413999080657959},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.7746591567993164},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.6008111238479614},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.5815649032592773},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.5612941980361938},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.5271013975143433},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.5155651569366455},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4887220859527588},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.4559013545513153},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4293588101863861},{"id":"https://openalex.org/keywords/sentiment-analysis","display_name":"Sentiment analysis","score":0.4246976375579834},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4206635057926178},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.38328394293785095},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.10433304309844971},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.08319219946861267}],"concepts":[{"id":"https://openalex.org/C2779717098","wikidata":"https://www.wikidata.org/wiki/Q131207","display_name":"Cosmetics","level":2,"score":0.8413999080657959},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.7746591567993164},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6008111238479614},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5815649032592773},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5612941980361938},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.5271013975143433},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5155651569366455},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4887220859527588},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4559013545513153},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4293588101863861},{"id":"https://openalex.org/C66402592","wikidata":"https://www.wikidata.org/wiki/Q2271421","display_name":"Sentiment analysis","level":2,"score":0.4246976375579834},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4206635057926178},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.38328394293785095},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.10433304309844971},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.08319219946861267},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/access.2020.2997522","is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2020.2997522","pdf_url":"https://ieeexplore.ieee.org/ielx7/6287639/8948470/09099569.pdf","source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Access","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:9822f4bd3f0a4b66b2cd74157ab27fd8","is_oa":true,"landing_page_url":"https://doaj.org/article/9822f4bd3f0a4b66b2cd74157ab27fd8","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"IEEE Access, Vol 8, Pp 98526-98538 (2020)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.1109/access.2020.2997522","is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2020.2997522","pdf_url":"https://ieeexplore.ieee.org/ielx7/6287639/8948470/09099569.pdf","source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Access","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G1498195030","display_name":null,"funder_award_id":"NRF-2018R1C1B5033711","funder_id":"https://openalex.org/F4320320671","funder_display_name":"National Research Foundation"},{"id":"https://openalex.org/G7944013707","display_name":null,"funder_award_id":"NRF-2018R1C1B5033711","funder_id":"https://openalex.org/F4320322120","funder_display_name":"National Research Foundation of Korea"}],"funders":[{"id":"https://openalex.org/F4320320671","display_name":"National Research Foundation","ror":"https://ror.org/05s0g1g46"},{"id":"https://openalex.org/F4320321408","display_name":"Ministry of Education","ror":"https://ror.org/01p262204"},{"id":"https://openalex.org/F4320322120","display_name":"National Research Foundation of Korea","ror":"https://ror.org/013aysd81"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3028699379.pdf","grobid_xml":"https://content.openalex.org/works/W3028699379.grobid-xml"},"referenced_works_count":78,"referenced_works":["https://openalex.org/W82110502","https://openalex.org/W136846643","https://openalex.org/W291072560","https://openalex.org/W972593218","https://openalex.org/W1543461373","https://openalex.org/W1554829397","https://openalex.org/W1964613733","https://openalex.org/W1975158701","https://openalex.org/W1978394996","https://openalex.org/W1987676876","https://openalex.org/W1988166728","https://openalex.org/W1990239322","https://openalex.org/W1991305482","https://openalex.org/W1992777957","https://openalex.org/W1997860116","https://openalex.org/W2013069470","https://openalex.org/W2014639527","https://openalex.org/W2015109938","https://openalex.org/W2017715381","https://openalex.org/W2019759670","https://openalex.org/W2025831430","https://openalex.org/W2031998113","https://openalex.org/W2038721957","https://openalex.org/W2057675043","https://openalex.org/W2057854333","https://openalex.org/W2066761753","https://openalex.org/W2073268725","https://openalex.org/W2073988376","https://openalex.org/W2076983043","https://openalex.org/W2080656495","https://openalex.org/W2103127622","https://openalex.org/W2111313443","https://openalex.org/W2111620038","https://openalex.org/W2123426428","https://openalex.org/W2123950356","https://openalex.org/W2149167588","https://openalex.org/W2149340438","https://openalex.org/W2166706824","https://openalex.org/W2167325287","https://openalex.org/W2168572794","https://openalex.org/W2169955073","https://openalex.org/W2186120071","https://openalex.org/W2199325311","https://openalex.org/W2295653402","https://openalex.org/W2501715334","https://openalex.org/W2559707271","https://openalex.org/W2562231314","https://openalex.org/W2591395186","https://openalex.org/W2599414877","https://openalex.org/W2601994823","https://openalex.org/W2740755884","https://openalex.org/W2744125130","https://openalex.org/W2794029852","https://openalex.org/W2798697034","https://openalex.org/W2807738696","https://openalex.org/W2908749328","https://openalex.org/W2943413768","https://openalex.org/W2953903648","https://openalex.org/W2964459439","https://openalex.org/W2966207845","https://openalex.org/W2969521999","https://openalex.org/W2988060136","https://openalex.org/W3002175953","https://openalex.org/W3121284197","https://openalex.org/W3123967386","https://openalex.org/W3124946654","https://openalex.org/W3125781831","https://openalex.org/W3141714916","https://openalex.org/W4211186029","https://openalex.org/W4245504396","https://openalex.org/W4292155267","https://openalex.org/W6684921847","https://openalex.org/W6692829262","https://openalex.org/W6697427882","https://openalex.org/W6744534647","https://openalex.org/W6762194518","https://openalex.org/W6766264449","https://openalex.org/W6770131692"],"related_works":["https://openalex.org/W2605642833","https://openalex.org/W2382028496","https://openalex.org/W3094520207","https://openalex.org/W3046268510","https://openalex.org/W3029938882","https://openalex.org/W4378716112","https://openalex.org/W2565660988","https://openalex.org/W2927101929","https://openalex.org/W3199658468","https://openalex.org/W2961858274"],"abstract_inverted_index":{"Cosmetics":[0],"brand":[1,179],"managers'":[2],"efforts":[3,175],"in":[4],"monitoring":[5],"customer":[6,31,50,64,120],"satisfaction":[7,65,121,149],"and":[8,27,36,72,76,82,96,124,131,181],"service":[9],"quality":[10,35],"have":[11],"suffered":[12],"due":[13],"to":[14,23,59,108,139,145,174,176],"the":[15,60,78,94,99,109,126,151],"lack":[16],"of":[17,49,62,80,98,129,167,183],"effective":[18],"analysis":[19,71],"methods.":[20],"In":[21],"order":[22],"derive":[24],"more":[25],"comprehensive":[26],"objective":[28],"insights":[29],"into":[30],"opinions":[32,84],"on":[33],"product":[34],"preferences":[37],"for":[38,47],"cosmetics":[39,67,113,143],"brands,":[40],"this":[41],"study":[42,54,105],"derived":[43],"an":[44,102],"online-review-based":[45],"process":[46],"evaluation":[48,61],"satisfaction.":[51],"The":[52,134],"present":[53],"developed":[55],"a":[56,165],"systematic":[57,184],"approach":[58,136],"relative":[63,119],"with":[66,122,150],"brands":[68,114,123,152],"via":[69,85],"sentiment":[70],"statistical":[73],"data":[74,169],"analysis,":[75],"interpreted":[77],"determinants":[79],"positive":[81,130],"negative":[83,132],"Term":[86],"Frequency-Inverse":[87],"Document":[88],"Frequency":[89],"(TF-IDF)":[90],"analysis.":[91],"To":[92],"illustrate":[93],"efficacy":[95],"applicability":[97],"proposed":[100,135],"approach,":[101],"empirical":[103],"case":[104],"applying":[106],"it":[107,160],"global":[110],"top":[111],"26":[112],"was":[115],"conducted,":[116],"which":[117],"evaluated":[118],"examined":[125],"main":[127],"causes":[128],"opinions.":[133],"is":[137],"expected":[138],"be":[140,162,172],"employed":[141],"by":[142],"companies":[144],"realize":[146],"or":[147],"improve":[148,177],"that":[153,159,170],"customers":[154],"evaluate.":[155],"Furthermore,":[156],"we":[157],"hope":[158],"can":[161],"used":[163],"as":[164],"source":[166],"fundamental":[168],"could":[171],"applied":[173],"both":[178],"competitiveness":[180],"provision":[182],"services.":[185]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":9},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":7},{"year":2022,"cited_by_count":10},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":1}],"updated_date":"2026-05-06T08:25:59.206177","created_date":"2025-10-10T00:00:00"}
