{"id":"https://openalex.org/W3026350704","doi":"https://doi.org/10.1109/access.2020.2996805","title":"Aggregating Customer Review Attributes for Online Reputation Generation","display_name":"Aggregating Customer Review Attributes for Online Reputation Generation","publication_year":2020,"publication_date":"2020-01-01","ids":{"openalex":"https://openalex.org/W3026350704","doi":"https://doi.org/10.1109/access.2020.2996805","mag":"3026350704"},"language":"en","primary_location":{"id":"doi:10.1109/access.2020.2996805","is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2020.2996805","pdf_url":"https://ieeexplore.ieee.org/ielx7/6287639/8948470/09098950.pdf","source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Access","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://ieeexplore.ieee.org/ielx7/6287639/8948470/09098950.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5091227632","display_name":"Abdessamad Benlahbib","orcid":"https://orcid.org/0000-0002-0039-7832"},"institutions":[{"id":"https://openalex.org/I81605866","display_name":"Sidi Mohamed Ben Abdellah University","ror":"https://ror.org/04efg9a07","country_code":"MA","type":"education","lineage":["https://openalex.org/I81605866"]}],"countries":["MA"],"is_corresponding":false,"raw_author_name":"Abdessamad Benlahbib","raw_affiliation_strings":["LISAC Laboratory, Sidi Mohamed Ben Abdellah University, Fez, Morocco"],"raw_orcid":"https://orcid.org/0000-0002-0039-7832","affiliations":[{"raw_affiliation_string":"LISAC Laboratory, Sidi Mohamed Ben Abdellah University, Fez, Morocco","institution_ids":["https://openalex.org/I81605866"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5085575952","display_name":"El Habib Nfaoui","orcid":"https://orcid.org/0000-0002-5816-0897"},"institutions":[{"id":"https://openalex.org/I81605866","display_name":"Sidi Mohamed Ben Abdellah University","ror":"https://ror.org/04efg9a07","country_code":"MA","type":"education","lineage":["https://openalex.org/I81605866"]}],"countries":["MA"],"is_corresponding":false,"raw_author_name":"El Habib Nfaoui","raw_affiliation_strings":["LISAC Laboratory, Sidi Mohamed Ben Abdellah University, Fez, Morocco"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"LISAC Laboratory, Sidi Mohamed Ben Abdellah University, Fez, Morocco","institution_ids":["https://openalex.org/I81605866"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":1850,"currency":"USD","value_usd":1850},"apc_paid":{"value":1850,"currency":"USD","value_usd":1850},"fwci":3.7915,"has_fulltext":true,"cited_by_count":46,"citation_normalized_percentile":{"value":0.94466026,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":99},"biblio":{"volume":"8","issue":null,"first_page":"96550","last_page":"96564"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11644","display_name":"Spam and Phishing Detection","score":0.9908000230789185,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10028","display_name":"Topic Modeling","score":0.9894999861717224,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/helpfulness","display_name":"Helpfulness","score":0.9091764688491821},{"id":"https://openalex.org/keywords/reputation","display_name":"Reputation","score":0.8947688341140747},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7505688667297363},{"id":"https://openalex.org/keywords/sentiment-analysis","display_name":"Sentiment analysis","score":0.7101497650146484},{"id":"https://openalex.org/keywords/reputation-system","display_name":"Reputation system","score":0.4478349983692169},{"id":"https://openalex.org/keywords/orientation","display_name":"Orientation (vector space)","score":0.4360513687133789},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.4347073435783386},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.31499144434928894},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.1975470781326294},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.09748190641403198}],"concepts":[{"id":"https://openalex.org/C2781265381","wikidata":"https://www.wikidata.org/wiki/Q5710255","display_name":"Helpfulness","level":2,"score":0.9091764688491821},{"id":"https://openalex.org/C48798503","wikidata":"https://www.wikidata.org/wiki/Q877546","display_name":"Reputation","level":2,"score":0.8947688341140747},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7505688667297363},{"id":"https://openalex.org/C66402592","wikidata":"https://www.wikidata.org/wiki/Q2271421","display_name":"Sentiment analysis","level":2,"score":0.7101497650146484},{"id":"https://openalex.org/C2781218421","wikidata":"https://www.wikidata.org/wiki/Q2892532","display_name":"Reputation system","level":3,"score":0.4478349983692169},{"id":"https://openalex.org/C16345878","wikidata":"https://www.wikidata.org/wiki/Q107472979","display_name":"Orientation (vector space)","level":2,"score":0.4360513687133789},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4347073435783386},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.31499144434928894},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.1975470781326294},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.09748190641403198},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/access.2020.2996805","is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2020.2996805","pdf_url":"https://ieeexplore.ieee.org/ielx7/6287639/8948470/09098950.pdf","source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Access","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:f4f3edec4a814f0d8fcf7c1243c95eb4","is_oa":true,"landing_page_url":"https://doaj.org/article/f4f3edec4a814f0d8fcf7c1243c95eb4","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"IEEE Access, Vol 8, Pp 96550-96564 (2020)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.1109/access.2020.2996805","is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2020.2996805","pdf_url":"https://ieeexplore.ieee.org/ielx7/6287639/8948470/09098950.pdf","source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Access","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3026350704.pdf","grobid_xml":"https://content.openalex.org/works/W3026350704.grobid-xml"},"referenced_works_count":94,"referenced_works":["https://openalex.org/W1484413656","https://openalex.org/W1504694836","https://openalex.org/W1506285740","https://openalex.org/W1532425657","https://openalex.org/W1554663460","https://openalex.org/W1567365482","https://openalex.org/W1777150271","https://openalex.org/W1989713378","https://openalex.org/W1997855593","https://openalex.org/W2006903374","https://openalex.org/W2009190245","https://openalex.org/W2012070465","https://openalex.org/W2023230465","https://openalex.org/W2056132907","https://openalex.org/W2061873838","https://openalex.org/W2063596712","https://openalex.org/W2064675550","https://openalex.org/W2081375810","https://openalex.org/W2081580037","https://openalex.org/W2084046180","https://openalex.org/W2096175520","https://openalex.org/W2101129167","https://openalex.org/W2101926813","https://openalex.org/W2102041666","https://openalex.org/W2112076978","https://openalex.org/W2112744748","https://openalex.org/W2112848975","https://openalex.org/W2113459411","https://openalex.org/W2114524997","https://openalex.org/W2119821739","https://openalex.org/W2125055259","https://openalex.org/W2131744502","https://openalex.org/W2137704276","https://openalex.org/W2145073242","https://openalex.org/W2152571774","https://openalex.org/W2153579005","https://openalex.org/W2154359981","https://openalex.org/W2160660844","https://openalex.org/W2166706824","https://openalex.org/W2214530497","https://openalex.org/W2250539671","https://openalex.org/W2254064799","https://openalex.org/W2335703454","https://openalex.org/W2548006041","https://openalex.org/W2556427464","https://openalex.org/W2560654344","https://openalex.org/W2584879565","https://openalex.org/W2612498566","https://openalex.org/W2771833219","https://openalex.org/W2787037604","https://openalex.org/W2885490518","https://openalex.org/W2896457183","https://openalex.org/W2911964244","https://openalex.org/W2916496577","https://openalex.org/W2932496320","https://openalex.org/W2942879224","https://openalex.org/W2949998441","https://openalex.org/W2962369866","https://openalex.org/W2962739339","https://openalex.org/W2962793900","https://openalex.org/W2963341956","https://openalex.org/W2963921497","https://openalex.org/W2965373594","https://openalex.org/W2970475134","https://openalex.org/W2970597249","https://openalex.org/W2996035354","https://openalex.org/W2996428491","https://openalex.org/W3017181405","https://openalex.org/W3082274269","https://openalex.org/W3146306708","https://openalex.org/W4214625488","https://openalex.org/W4239510810","https://openalex.org/W4287824654","https://openalex.org/W4288089799","https://openalex.org/W4294170691","https://openalex.org/W4388297464","https://openalex.org/W6628750762","https://openalex.org/W6637888412","https://openalex.org/W6674650171","https://openalex.org/W6676769703","https://openalex.org/W6676984168","https://openalex.org/W6679775712","https://openalex.org/W6681651645","https://openalex.org/W6682691769","https://openalex.org/W6682839988","https://openalex.org/W6755207826","https://openalex.org/W6763701032","https://openalex.org/W6764146914","https://openalex.org/W6765939562","https://openalex.org/W6766673545","https://openalex.org/W6768021236","https://openalex.org/W6769627184","https://openalex.org/W6771917389","https://openalex.org/W6776312759"],"related_works":["https://openalex.org/W2294042815","https://openalex.org/W2157328853","https://openalex.org/W2517839752","https://openalex.org/W1986034399","https://openalex.org/W126629215","https://openalex.org/W2780022989","https://openalex.org/W2946007437","https://openalex.org/W2142891234","https://openalex.org/W2952470056","https://openalex.org/W4361196519"],"abstract_inverted_index":{"In":[0],"this":[1],"paper,":[2],"we":[3,67,105,118,135,148,168],"face":[4],"the":[5,26,86,100,129,158,209,212],"problem":[6],"of":[7,28,46,88,99,198,211],"generating":[8,89,216],"reputation":[9,34,92,155,175,179,219,224],"for":[10,36,85],"movies,":[11],"products,":[12],"hotels,":[13],"restaurants":[14],"and":[15,43,63,81,113,117,186,205,217],"services":[16],"by":[17],"mining":[18],"customer":[19,47],"reviews":[20],"expressed":[21],"in":[22,215],"natural":[23],"language.":[24],"To":[25],"best":[27],"our":[29],"knowledge,":[30],"previous":[31],"studies":[32],"on":[33],"generation":[35],"online":[37],"entities":[38],"have":[39],"primarily":[40],"examined":[41],"semantic":[42],"sentiment":[44,83,131],"orientation":[45,84,132],"reviews,":[48,58],"disregarding":[49],"other":[50],"useful":[51],"information":[52],"that":[53,72,176],"could":[54],"be":[55],"extracted":[56],"from":[57,123,193,202],"such":[59],"as":[60],"review":[61,64,74,76,78,82,111,114,130,185],"helpfulness":[62,112],"time.":[65],"Therefore,":[66],"propose":[68,149,169],"a":[69,90,137,141,150,170],"new":[70,151,171],"approach":[71],"combines":[73],"helpfulness,":[75],"time,":[77],"attached":[79],"rating":[80],"purpose":[87],"single":[91],"value":[93,156],"toward":[94,157],"various":[95],"entities.":[96],"The":[97],"contribution":[98],"paper":[101],"is":[102],"threefold.":[103],"First,":[104],"design":[106,136],"two":[107],"equations":[108],"to":[109,127,139,144,153,173,221],"compute":[110,154],"time":[115],"scores,":[116],"fine-tune":[119],"Bidirectional":[120],"Encoder":[121],"Representations":[122],"Transformers":[124],"(BERT)":[125],"model":[126],"predict":[128],"probability.":[133],"Second,":[134],"formula":[138,152],"assign":[140],"numerical":[142,178],"score":[143],"each":[145],"review.":[146,189],"Then,":[147],"target":[159],"entity":[160],"(movie,":[161],"product,":[162],"hotel,":[163],"restaurant,":[164],"service,":[165],"etc).":[166],"Finally,":[167],"form":[172],"visualize":[174],"depicts":[177],"value,":[180],"opinion":[181],"categories,":[182],"top":[183,187],"positive":[184],"negative":[188],"Experimental":[190],"results":[191],"coming":[192],"several":[194],"real-world":[195],"data":[196],"sets":[197],"miscellaneous":[199],"domains":[200],"collected":[201],"IMDb,":[203],"TripAdvisor":[204],"Amazon":[206],"websites":[207],"show":[208],"effectiveness":[210],"proposed":[213],"method":[214],"visualizing":[218],"compared":[220],"three":[222],"state-of-the-art":[223],"systems.":[225]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":9},{"year":2024,"cited_by_count":8},{"year":2023,"cited_by_count":8},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":12},{"year":2020,"cited_by_count":3}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}