{"id":"https://openalex.org/W2952514593","doi":"https://doi.org/10.1109/access.2019.2924404","title":"An Evaluation Framework for Communication and Coordination Processes in Offshore Software Development Outsourcing Relationship: Using Fuzzy Methods","display_name":"An Evaluation Framework for Communication and Coordination Processes in Offshore Software Development Outsourcing Relationship: Using Fuzzy Methods","publication_year":2019,"publication_date":"2019-01-01","ids":{"openalex":"https://openalex.org/W2952514593","doi":"https://doi.org/10.1109/access.2019.2924404","mag":"2952514593"},"language":"en","primary_location":{"id":"doi:10.1109/access.2019.2924404","is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2019.2924404","pdf_url":"https://ieeexplore.ieee.org/ielx7/6287639/8600701/08743360.pdf","source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Access","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://ieeexplore.ieee.org/ielx7/6287639/8600701/08743360.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5038573631","display_name":"Rafiq Ahmad Khan","orcid":"https://orcid.org/0000-0002-5983-9981"},"institutions":[{"id":"https://openalex.org/I68649149","display_name":"University of Malakand","ror":"https://ror.org/012xdha97","country_code":"PK","type":"education","lineage":["https://openalex.org/I68649149"]}],"countries":["PK"],"is_corresponding":true,"raw_author_name":"Rafiq Ahmad Khan","raw_affiliation_strings":["Department of Computer Science and IT, Software Engineering Research Group, University of Malakand, Chakdara, Pakistan","Software Engineering Research Group, University of Malakand, Chakdara, Pakistan"],"raw_orcid":"https://orcid.org/0000-0002-5983-9981","affiliations":[{"raw_affiliation_string":"Department of Computer Science and IT, Software Engineering Research Group, University of Malakand, Chakdara, Pakistan","institution_ids":["https://openalex.org/I68649149"]},{"raw_affiliation_string":"Software Engineering Research Group, University of Malakand, Chakdara, Pakistan","institution_ids":["https://openalex.org/I68649149"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5024178655","display_name":"Mohd. Yazid Idris","orcid":"https://orcid.org/0000-0001-7702-6610"},"institutions":[{"id":"https://openalex.org/I4576418","display_name":"University of Technology Malaysia","ror":"https://ror.org/026w31v75","country_code":"MY","type":"education","lineage":["https://openalex.org/I4576418"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Mohd Yazid Idris","raw_affiliation_strings":["School of Computing, Faculty of Engineering, Universiti Teknologi Malaysia, Johor Bahru, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Computing, Faculty of Engineering, Universiti Teknologi Malaysia, Johor Bahru, Malaysia","institution_ids":["https://openalex.org/I4576418"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5033423519","display_name":"Siffat Ullah Khan","orcid":"https://orcid.org/0000-0003-0339-7915"},"institutions":[{"id":"https://openalex.org/I68649149","display_name":"University of Malakand","ror":"https://ror.org/012xdha97","country_code":"PK","type":"education","lineage":["https://openalex.org/I68649149"]}],"countries":["PK"],"is_corresponding":false,"raw_author_name":"Siffat Ullah Khan","raw_affiliation_strings":["Department of Computer Science and IT, Software Engineering Research Group, University of Malakand, Chakdara, Pakistan","Software Engineering Research Group, University of Malakand, Chakdara, Pakistan"],"raw_orcid":"https://orcid.org/0000-0003-0339-7915","affiliations":[{"raw_affiliation_string":"Department of Computer Science and IT, Software Engineering Research Group, University of Malakand, Chakdara, Pakistan","institution_ids":["https://openalex.org/I68649149"]},{"raw_affiliation_string":"Software Engineering Research Group, University of Malakand, Chakdara, Pakistan","institution_ids":["https://openalex.org/I68649149"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5047318115","display_name":"Muhammad Ilyas","orcid":"https://orcid.org/0000-0003-2531-6485"},"institutions":[{"id":"https://openalex.org/I68649149","display_name":"University of Malakand","ror":"https://ror.org/012xdha97","country_code":"PK","type":"education","lineage":["https://openalex.org/I68649149"]}],"countries":["PK"],"is_corresponding":false,"raw_author_name":"Muhammad Ilyas","raw_affiliation_strings":["Department of Computer Science and IT, Software Engineering Research Group, University of Malakand, Chakdara, Pakistan","Software Engineering Research Group, University of Malakand, Chakdara, Pakistan"],"raw_orcid":"https://orcid.org/0000-0003-2531-6485","affiliations":[{"raw_affiliation_string":"Department of Computer Science and IT, Software Engineering Research Group, University of Malakand, Chakdara, Pakistan","institution_ids":["https://openalex.org/I68649149"]},{"raw_affiliation_string":"Software Engineering Research Group, University of Malakand, Chakdara, Pakistan","institution_ids":["https://openalex.org/I68649149"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5026401762","display_name":"Sikandar Ali","orcid":"https://orcid.org/0000-0002-2753-8615"},"institutions":[{"id":"https://openalex.org/I204553293","display_name":"China University of Petroleum, Beijing","ror":"https://ror.org/041qf4r12","country_code":"CN","type":"education","lineage":["https://openalex.org/I204553293"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Sikandar Ali","raw_affiliation_strings":["Beijing Key Laboratory of Petroleum Data Mining, China University of Petroleum, Beijing, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Beijing Key Laboratory of Petroleum Data Mining, China University of Petroleum, Beijing, China","institution_ids":["https://openalex.org/I204553293"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5000497785","display_name":"Aziz Ud Din","orcid":null},"institutions":[{"id":"https://openalex.org/I36001604","display_name":"University of Peshawar","ror":"https://ror.org/02t2qwf81","country_code":"PK","type":"education","lineage":["https://openalex.org/I36001604"]}],"countries":["PK"],"is_corresponding":false,"raw_author_name":"Aziz Ud Din","raw_affiliation_strings":["Sheikh Zayed Islamic Centre, University of Peshawar, Peshawar, Pakistan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Sheikh Zayed Islamic Centre, University of Peshawar, Peshawar, Pakistan","institution_ids":["https://openalex.org/I36001604"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5059768262","display_name":"Ghulam Murtaza","orcid":"https://orcid.org/0000-0003-0318-7168"},"institutions":[{"id":"https://openalex.org/I1308893265","display_name":"Shaheed Benazir Bhutto University","ror":"https://ror.org/02zwhz281","country_code":"PK","type":"education","lineage":["https://openalex.org/I1308893265"]}],"countries":["PK"],"is_corresponding":false,"raw_author_name":"Ghulam Murtaza","raw_affiliation_strings":["Department of Computer Science, Shaheed Benazir Bhutto University, Dir Upper, Pakistan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computer Science, Shaheed Benazir Bhutto University, Dir Upper, Pakistan","institution_ids":["https://openalex.org/I1308893265"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5047683277","display_name":"Abdul Wahid Khan","orcid":"https://orcid.org/0000-0003-0415-099X"},"institutions":[{"id":"https://openalex.org/I4210154218","display_name":"University of Science and Technology Bannu","ror":"https://ror.org/04be2dn15","country_code":"PK","type":"education","lineage":["https://openalex.org/I4210154218"]}],"countries":["PK"],"is_corresponding":false,"raw_author_name":"Abdul Wahid Khan","raw_affiliation_strings":["Department of Computer Science, University of Science and Technology Bannu, Bannu, Pakistan"],"raw_orcid":"https://orcid.org/0000-0003-0415-099X","affiliations":[{"raw_affiliation_string":"Department of Computer Science, University of Science and Technology Bannu, Bannu, Pakistan","institution_ids":["https://openalex.org/I4210154218"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5035439619","display_name":"Saeed Ullah Jan","orcid":"https://orcid.org/0000-0003-1268-0325"},"institutions":[{"id":"https://openalex.org/I68649149","display_name":"University of Malakand","ror":"https://ror.org/012xdha97","country_code":"PK","type":"education","lineage":["https://openalex.org/I68649149"]}],"countries":["PK"],"is_corresponding":false,"raw_author_name":"Saeed Ullah Jan","raw_affiliation_strings":["Department of Computer Science and IT, Software Engineering Research Group, University of Malakand, Chakdara, Pakistan","Software Engineering Research Group, University of Malakand, Chakdara, Pakistan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computer Science and IT, Software Engineering Research Group, University of Malakand, Chakdara, Pakistan","institution_ids":["https://openalex.org/I68649149"]},{"raw_affiliation_string":"Software Engineering Research Group, University of Malakand, Chakdara, Pakistan","institution_ids":["https://openalex.org/I68649149"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":9,"corresponding_author_ids":["https://openalex.org/A5038573631"],"corresponding_institution_ids":["https://openalex.org/I68649149"],"apc_list":{"value":1850,"currency":"USD","value_usd":1850},"apc_paid":{"value":1850,"currency":"USD","value_usd":1850},"fwci":5.76,"has_fulltext":true,"cited_by_count":43,"citation_normalized_percentile":{"value":0.95870375,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"7","issue":null,"first_page":"112879","last_page":"112906"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.9865999817848206,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/outsourcing","display_name":"Outsourcing","score":0.809003472328186},{"id":"https://openalex.org/keywords/capability-maturity-model-integration","display_name":"Capability Maturity Model Integration","score":0.7649441957473755},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5735380053520203},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5600618720054626},{"id":"https://openalex.org/keywords/software-development","display_name":"Software development","score":0.522678554058075},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.4620593786239624},{"id":"https://openalex.org/keywords/ranking","display_name":"Ranking (information retrieval)","score":0.45567214488983154},{"id":"https://openalex.org/keywords/offshore-outsourcing","display_name":"Offshore outsourcing","score":0.4504571259021759},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.44263556599617004},{"id":"https://openalex.org/keywords/fuzzy-logic","display_name":"Fuzzy logic","score":0.4242561459541321},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.37977951765060425},{"id":"https://openalex.org/keywords/software-development-process","display_name":"Software development process","score":0.3690483570098877},{"id":"https://openalex.org/keywords/knowledge-process-outsourcing","display_name":"Knowledge process outsourcing","score":0.33093327283859253},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.305230975151062},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.23877808451652527},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.09073546528816223}],"concepts":[{"id":"https://openalex.org/C46934059","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Outsourcing","level":2,"score":0.809003472328186},{"id":"https://openalex.org/C182406803","wikidata":"https://www.wikidata.org/wiki/Q428361","display_name":"Capability Maturity Model Integration","level":5,"score":0.7649441957473755},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5735380053520203},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5600618720054626},{"id":"https://openalex.org/C529173508","wikidata":"https://www.wikidata.org/wiki/Q638608","display_name":"Software development","level":3,"score":0.522678554058075},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.4620593786239624},{"id":"https://openalex.org/C189430467","wikidata":"https://www.wikidata.org/wiki/Q7293293","display_name":"Ranking (information retrieval)","level":2,"score":0.45567214488983154},{"id":"https://openalex.org/C2778330380","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Offshore outsourcing","level":4,"score":0.4504571259021759},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.44263556599617004},{"id":"https://openalex.org/C58166","wikidata":"https://www.wikidata.org/wiki/Q224821","display_name":"Fuzzy logic","level":2,"score":0.4242561459541321},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.37977951765060425},{"id":"https://openalex.org/C180152950","wikidata":"https://www.wikidata.org/wiki/Q2904257","display_name":"Software development process","level":4,"score":0.3690483570098877},{"id":"https://openalex.org/C108474776","wikidata":"https://www.wikidata.org/wiki/Q2917279","display_name":"Knowledge process outsourcing","level":3,"score":0.33093327283859253},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.305230975151062},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.23877808451652527},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.09073546528816223},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/access.2019.2924404","is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2019.2924404","pdf_url":"https://ieeexplore.ieee.org/ielx7/6287639/8600701/08743360.pdf","source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Access","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:948f9de682be4785a60ca68cbd3a20fc","is_oa":true,"landing_page_url":"https://doaj.org/article/948f9de682be4785a60ca68cbd3a20fc","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"IEEE Access, Vol 7, Pp 112879-112906 (2019)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.1109/access.2019.2924404","is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2019.2924404","pdf_url":"https://ieeexplore.ieee.org/ielx7/6287639/8600701/08743360.pdf","source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Access","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G4322657349","display_name":null,"funder_award_id":"Q.J130000.2428.03G94","funder_id":"https://openalex.org/F4320323300","funder_display_name":"Universiti Teknologi Malaysia"}],"funders":[{"id":"https://openalex.org/F4320322724","display_name":"Ministry of Education, India","ror":"https://ror.org/048xjjh50"},{"id":"https://openalex.org/F4320323300","display_name":"Universiti Teknologi Malaysia","ror":"https://ror.org/026w31v75"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2952514593.pdf","grobid_xml":"https://content.openalex.org/works/W2952514593.grobid-xml"},"referenced_works_count":67,"referenced_works":["https://openalex.org/W58941192","https://openalex.org/W112360301","https://openalex.org/W1489213888","https://openalex.org/W1667744396","https://openalex.org/W1714723801","https://openalex.org/W1950692084","https://openalex.org/W1971642016","https://openalex.org/W1971785465","https://openalex.org/W1972181392","https://openalex.org/W1982139199","https://openalex.org/W1986497868","https://openalex.org/W1991172337","https://openalex.org/W2003067599","https://openalex.org/W2003545202","https://openalex.org/W2003936827","https://openalex.org/W2008712567","https://openalex.org/W2013806036","https://openalex.org/W2013970737","https://openalex.org/W2015899005","https://openalex.org/W2018866006","https://openalex.org/W2022844491","https://openalex.org/W2038408871","https://openalex.org/W2043960930","https://openalex.org/W2048796723","https://openalex.org/W2056738644","https://openalex.org/W2056786770","https://openalex.org/W2066794936","https://openalex.org/W2079798844","https://openalex.org/W2085771674","https://openalex.org/W2087912708","https://openalex.org/W2088555394","https://openalex.org/W2088743000","https://openalex.org/W2096249199","https://openalex.org/W2117967456","https://openalex.org/W2125777727","https://openalex.org/W2133264016","https://openalex.org/W2160556417","https://openalex.org/W2169432374","https://openalex.org/W2242570204","https://openalex.org/W2254717220","https://openalex.org/W2285321929","https://openalex.org/W2296186987","https://openalex.org/W2318077080","https://openalex.org/W2330214002","https://openalex.org/W2336324030","https://openalex.org/W2341362595","https://openalex.org/W2423115161","https://openalex.org/W2424693453","https://openalex.org/W2469475509","https://openalex.org/W2507315740","https://openalex.org/W2518040354","https://openalex.org/W2566000173","https://openalex.org/W2568081791","https://openalex.org/W2598383152","https://openalex.org/W2736884738","https://openalex.org/W2766541654","https://openalex.org/W2884218922","https://openalex.org/W2893496813","https://openalex.org/W2942002969","https://openalex.org/W2945726404","https://openalex.org/W3140123634","https://openalex.org/W4230350781","https://openalex.org/W6602441413","https://openalex.org/W6662765492","https://openalex.org/W6695712217","https://openalex.org/W6735794405","https://openalex.org/W6761867426"],"related_works":["https://openalex.org/W21892006","https://openalex.org/W1985903762","https://openalex.org/W2375611471","https://openalex.org/W2187029649","https://openalex.org/W2291845669","https://openalex.org/W2993942913","https://openalex.org/W2000112172","https://openalex.org/W4233065988","https://openalex.org/W2353556762","https://openalex.org/W2522294848"],"abstract_inverted_index":{"Offshore":[0],"software":[1,13,36,74],"development":[2,37,75],"outsourcing":[3,182],"(OSDO)":[4],"is":[5,81,99,269],"a":[6,15,40,54,116,127,159],"modern":[7],"business":[8],"strategy":[9],"for":[10,65,233],"producing":[11],"high-quality":[12],"at":[14,245,270],"low":[16],"cost.":[17],"The":[18,96,221],"OSDO":[19,47,143,219],"refers":[20],"to":[21,26,31,52,214],"the":[22,43,46,84,91,103,113,139,153,225,234,240,251,260,264,274],"practice":[23],"of":[24,39,45,93,105,109,129,155,224,237,239,263,273],"contracting":[25],"an":[27],"offshore":[28],"(extrinsic)":[29],"organization":[30],"perform":[32],"some":[33],"or":[34],"all":[35,123,259],"work":[38],"product.":[41],"For":[42,152],"benefit":[44],"vendors,":[48],"this":[49],"paper":[50],"aims":[51],"develop":[53],"\u201ccommunication":[55],"and":[56,69,107,193,205],"coordination":[57,70],"challenges":[58,125,192,262],"mitigation":[59,199],"model\u201d":[60],"(CCCMM)":[61],"that":[62,121,164,255],"provides":[63],"solutions":[64],"unambiguously":[66],"defined":[67],"communication":[68],"processes":[71],"in":[72,102,142,218],"global":[73],"(GSD)":[76],"environment.":[77],"Our":[78],"proposed":[79,275],"model":[80],"based":[82,201],"on":[83,202],"fuzzy":[85],"multi-attribute":[86],"decision-making":[87],"(FMADM)":[88],"approach":[89,98],"incorporating":[90],"capability":[92],"group":[94],"decision-making.":[95],"FMADM":[97],"used":[100],"both":[101],"ranking":[104],"survey":[106],"assessment":[108,222,276],"case":[110,210,227,253],"studies.":[111],"First,":[112],"authors":[114],"undertook":[115],"systematic":[117],"literature":[118],"review":[119],"(SLR)":[120],"identified":[122,133],"cited":[124],"from":[126,170,184,250],"set":[128],"101":[130],"articles.":[131,173],"We":[132,187,247],"18":[134],"problem":[135],"areas":[136],"faced":[137],"by":[138],"GSD":[140],"vendors":[141],"relationships.":[144],"Of":[145],"these,":[146],"six":[147,185,190],"were":[148,212],"ranked":[149],"as":[150],"critical.":[151],"purpose":[154],"identifying":[156],"corrective":[157,195],"interventions,":[158],"second":[160,252],"SLR":[161,177],"was":[162],"conducted":[163,213],"revealed":[165],"75":[166,194],"remedial":[167],"measures":[168],"extracted":[169],"63":[171],"chosen":[172],"To":[174],"validate":[175],"our":[176],"findings,":[178],"we":[179],"surveyed":[180],"42":[181],"experts":[183],"countries.":[186],"also":[188],"categorized":[189],"critical":[191,261],"practices":[196],"into":[197],"four":[198],"levels":[200],"CMMI,":[203],"SOVRM,":[204],"SOPM.":[206],"In":[207],"addition,":[208],"two":[209],"studies":[211],"evaluate":[215],"CCCMM":[216],"outcomes":[217],"companies.":[220],"results":[223],"first":[226],"study":[228,254],"do":[229],"not":[230],"recommend":[231],"Company-A":[232,243],"successful":[235],"implementation":[236],"level-2":[238,265,271],"CCCMM,":[241],"so":[242],"stands":[244],"level-1.":[246],"have":[248],"observed":[249],"Company-B":[256,268],"has":[257],"implemented":[258],"only;":[266],"therefore,":[267],"\u201csuccess\u201d":[272],"model.":[277]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":9},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":11},{"year":2022,"cited_by_count":8},{"year":2021,"cited_by_count":7},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":1}],"updated_date":"2026-05-06T08:25:59.206177","created_date":"2025-10-10T00:00:00"}