{"id":"https://openalex.org/W2946015779","doi":"https://doi.org/10.1109/access.2019.2917999","title":"Exploring the Effects of Consumers\u2019 Trust: A Predictive Model for Satisfying Buyers\u2019 Expectations Based on Sellers\u2019 Behavior in the Marketplace","display_name":"Exploring the Effects of Consumers\u2019 Trust: A Predictive Model for Satisfying Buyers\u2019 Expectations Based on Sellers\u2019 Behavior in the Marketplace","publication_year":2019,"publication_date":"2019-01-01","ids":{"openalex":"https://openalex.org/W2946015779","doi":"https://doi.org/10.1109/access.2019.2917999","mag":"2946015779"},"language":"en","primary_location":{"id":"doi:10.1109/access.2019.2917999","is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2019.2917999","pdf_url":"https://ieeexplore.ieee.org/ielx7/6287639/8600701/08718642.pdf","source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Access","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://ieeexplore.ieee.org/ielx7/6287639/8600701/08718642.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5056848824","display_name":"Sinan S. Alsheikh","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sinan S. Alsheikh","raw_affiliation_strings":["IBM, Dubai, UAE"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM, Dubai, UAE","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5066945309","display_name":"Khaled Shaalan","orcid":"https://orcid.org/0000-0003-0823-8390"},"institutions":[{"id":"https://openalex.org/I193260172","display_name":"British University in Dubai","ror":"https://ror.org/00mc18523","country_code":"AE","type":"education","lineage":["https://openalex.org/I193260172"]}],"countries":["AE"],"is_corresponding":false,"raw_author_name":"Khaled Shaalan","raw_affiliation_strings":["Faculty of Engineering and IT, The British University in Dubai, Dubai, UAE"],"raw_orcid":"https://orcid.org/0000-0003-0823-8390","affiliations":[{"raw_affiliation_string":"Faculty of Engineering and IT, The British University in Dubai, Dubai, UAE","institution_ids":["https://openalex.org/I193260172"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5079152917","display_name":"Farid Meziane","orcid":"https://orcid.org/0000-0001-9811-6914"},"institutions":[{"id":"https://openalex.org/I54459138","display_name":"University of Salford","ror":"https://ror.org/01tmqtf75","country_code":"GB","type":"education","lineage":["https://openalex.org/I54459138"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Farid Meziane","raw_affiliation_strings":["School of Computing Science and Engineering, University of Salford, Salford, U.K"],"raw_orcid":"https://orcid.org/0000-0001-9811-6914","affiliations":[{"raw_affiliation_string":"School of Computing Science and Engineering, University of Salford, Salford, U.K","institution_ids":["https://openalex.org/I54459138"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":1850,"currency":"USD","value_usd":1850},"apc_paid":{"value":1850,"currency":"USD","value_usd":1850},"fwci":1.2222,"has_fulltext":true,"cited_by_count":15,"citation_normalized_percentile":{"value":0.84577533,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"7","issue":null,"first_page":"73357","last_page":"73372"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.996399998664856,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9919000267982483,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/conceptual-model","display_name":"Conceptual model","score":0.5217469930648804},{"id":"https://openalex.org/keywords/sentiment-analysis","display_name":"Sentiment analysis","score":0.5060886740684509},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4988234043121338},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.44258639216423035},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.4404894709587097},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.34772568941116333},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.33145207166671753},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.12028178572654724},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.07649701833724976}],"concepts":[{"id":"https://openalex.org/C13606891","wikidata":"https://www.wikidata.org/wiki/Q2623243","display_name":"Conceptual model","level":2,"score":0.5217469930648804},{"id":"https://openalex.org/C66402592","wikidata":"https://www.wikidata.org/wiki/Q2271421","display_name":"Sentiment analysis","level":2,"score":0.5060886740684509},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4988234043121338},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.44258639216423035},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.4404894709587097},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.34772568941116333},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.33145207166671753},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.12028178572654724},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.07649701833724976},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1109/access.2019.2917999","is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2019.2917999","pdf_url":"https://ieeexplore.ieee.org/ielx7/6287639/8600701/08718642.pdf","source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Access","raw_type":"journal-article"},{"id":"pmh:oai:usir.salford.ac.uk:51433","is_oa":true,"landing_page_url":null,"pdf_url":"http://usir.salford.ac.uk/id/eprint/51433/1/Manuscript_FM%20Corrected.pdf","source":{"id":"https://openalex.org/S4306401501","display_name":"University of Salford Institutional Repository (University of Salford)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I54459138","host_organization_name":"University of Salford","host_organization_lineage":["https://openalex.org/I54459138"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"},{"id":"pmh:oai:doaj.org/article:94f0718c3aec406c8f1bc280424c9013","is_oa":true,"landing_page_url":"https://doaj.org/article/94f0718c3aec406c8f1bc280424c9013","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"IEEE Access, Vol 7, Pp 73357-73372 (2019)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.1109/access.2019.2917999","is_oa":true,"landing_page_url":"https://doi.org/10.1109/access.2019.2917999","pdf_url":"https://ieeexplore.ieee.org/ielx7/6287639/8600701/08718642.pdf","source":{"id":"https://openalex.org/S2485537415","display_name":"IEEE Access","issn_l":"2169-3536","issn":["2169-3536"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Access","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2946015779.pdf","grobid_xml":"https://content.openalex.org/works/W2946015779.grobid-xml"},"referenced_works_count":54,"referenced_works":["https://openalex.org/W40447845","https://openalex.org/W55533969","https://openalex.org/W162516208","https://openalex.org/W1488502274","https://openalex.org/W1564955632","https://openalex.org/W1647911783","https://openalex.org/W1966503997","https://openalex.org/W1966797434","https://openalex.org/W1986757338","https://openalex.org/W2019676294","https://openalex.org/W2035784256","https://openalex.org/W2038615270","https://openalex.org/W2046677541","https://openalex.org/W2085958018","https://openalex.org/W2091084672","https://openalex.org/W2091828460","https://openalex.org/W2113786470","https://openalex.org/W2142175015","https://openalex.org/W2143184868","https://openalex.org/W2155241135","https://openalex.org/W2156523427","https://openalex.org/W2156937700","https://openalex.org/W2170715954","https://openalex.org/W2174305506","https://openalex.org/W2246786316","https://openalex.org/W2252165901","https://openalex.org/W2337430557","https://openalex.org/W2415702172","https://openalex.org/W2434854432","https://openalex.org/W2487421132","https://openalex.org/W2501233327","https://openalex.org/W2566052079","https://openalex.org/W2617071395","https://openalex.org/W2755209284","https://openalex.org/W2769966468","https://openalex.org/W2782536238","https://openalex.org/W2785074166","https://openalex.org/W2906925968","https://openalex.org/W3027985028","https://openalex.org/W4254761308","https://openalex.org/W4285719527","https://openalex.org/W6602281992","https://openalex.org/W6606572432","https://openalex.org/W6634042533","https://openalex.org/W6677267668","https://openalex.org/W6682963694","https://openalex.org/W6685334427","https://openalex.org/W6686554070","https://openalex.org/W6691334910","https://openalex.org/W6716485459","https://openalex.org/W6718426622","https://openalex.org/W6746141001","https://openalex.org/W6748373948","https://openalex.org/W7009670405"],"related_works":["https://openalex.org/W2548633793","https://openalex.org/W3089396779","https://openalex.org/W2596247554","https://openalex.org/W4301373556","https://openalex.org/W2941935829","https://openalex.org/W3013279174","https://openalex.org/W4317653575","https://openalex.org/W3132372214","https://openalex.org/W4224284088","https://openalex.org/W4286571989"],"abstract_inverted_index":{"In":[0,85],"recent":[1],"years,":[2],"consumer-to-consumer":[3],"(C2C)":[4],"marketplaces":[5,24,79,141],"have":[6],"become":[7],"very":[8],"popular":[9],"among":[10,34,58],"Internet":[11],"users.":[12],"However,":[13],"compared":[14],"to":[15,27,45,53,75,98,128,159],"the":[16,41,54,86,91,100,105,116,120,132,135,139,161,175,184,189,193,202,205,209,216,227],"traditional":[17],"business-to-consumer":[18],"(B2C)":[19],"stores,":[20],"most":[21,111],"modern":[22],"C2C":[23,63,78,121,140],"are":[25,51,142,172,199,222],"reported":[26],"be":[28],"associated":[29],"with":[30],"stronger":[31],"negative":[32,37,69,195,218],"sentiments":[33,38,219],"consumers.":[35],"These":[36],"arise":[39],"from":[40,174],"inability":[42],"of":[43,67,93,145,167,178,188,204,211],"sellers":[44,59],"meet":[46],"certain":[47],"buyers'":[48,73],"expectations":[49],"and":[50,60,103,134,150,181,235],"linked":[52],"low":[55],"trust":[56,94,106,130,148,162],"relationship":[57],"buyers":[61],"in":[62,80,119,164,183,197,220],"marketplaces.":[64],"The":[65,170,186],"growth":[66],"these":[68],"emotions":[70,232],"might":[71],"jeopardize":[72],"decisions":[74],"opt":[76],"for":[77,147],"their":[81],"future":[82],"purchase":[83],"intentions.":[84],"present":[87],"study,":[88],"we":[89,123,153],"extend":[90],"definition":[92],"as":[95],"an":[96],"emotion":[97,210],"cover":[99],"digital":[101],"world":[102],"demonstrate":[104,191],"model":[107],"currently":[108],"used":[109],"by":[110],"online":[112],"stores.":[113],"Based":[114],"on":[115,157],"buyer's":[117],"behavior":[118],"marketplace,":[122],"propose":[124],"a":[125,224],"conceptual":[126],"framework":[127],"predict":[129,160],"between":[131],"buyer":[133],"seller.":[136],"Given":[137],"that":[138,192],"rich":[143],"sources":[144],"data":[146,171],"mining":[149,156],"sentiment":[151,229],"analysis,":[152],"perform":[154],"text":[155],"Airbnb":[158],"level":[163],"host":[165],"descriptions":[166],"offered":[168],"facilities.":[169],"acquired":[173],"US":[176],"city":[177],"Ashville,":[179],"Alabama,":[180],"Manchester":[182],"U.K.":[185],"results":[187],"analysis":[190],"guest":[194,217],"feedbacks":[196],"reviews":[198,221],"high":[200],"when":[201,226],"description":[203],"host's":[206,228],"property":[207],"has":[208,230],"joy":[212,234],"only.":[213],"By":[214],"contrast,":[215],"at":[223],"minimum":[225],"mixed":[231],"(e.g.,":[233],"fear).":[236]},"counts_by_year":[{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2019-05-29T00:00:00"}
