{"id":"https://openalex.org/W1515769462","doi":"https://doi.org/10.1108/jeim-07-2013-0044","title":"Business improvement using organisational goals, Riva technique and e-business development stages","display_name":"Business improvement using organisational goals, Riva technique and e-business development stages","publication_year":2013,"publication_date":"2013-09-27","ids":{"openalex":"https://openalex.org/W1515769462","doi":"https://doi.org/10.1108/jeim-07-2013-0044","mag":"1515769462"},"language":"en","primary_location":{"id":"doi:10.1108/jeim-07-2013-0044","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jeim-07-2013-0044","pdf_url":null,"source":{"id":"https://openalex.org/S141478581","display_name":"Journal of Enterprise Information Management","issn_l":"1741-0398","issn":["1741-0398","1758-7409"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Enterprise Information Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5085923141","display_name":"Rasha Abd El Aziz","orcid":"https://orcid.org/0000-0003-3501-8756"},"institutions":[{"id":"https://openalex.org/I59272784","display_name":"Arab Academy for Science, Technology, and Maritime Transport","ror":"https://ror.org/0004vyj87","country_code":"EG","type":"education","lineage":["https://openalex.org/I59272784"]}],"countries":["EG"],"is_corresponding":false,"raw_author_name":"Rasha Abd El Aziz","raw_affiliation_strings":["Arab Academy for Science and Technology and Maritime Transport, Alexandria, Egypt","(Arab Academy for Science and Technology and Maritime Transport, Alexandria, Egypt)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Arab Academy for Science and Technology and Maritime Transport, Alexandria, Egypt","institution_ids":["https://openalex.org/I59272784"]},{"raw_affiliation_string":"(Arab Academy for Science and Technology and Maritime Transport, Alexandria, Egypt)","institution_ids":["https://openalex.org/I59272784"]}]},{"author_position":"last","author":{"id":null,"display_name":"Rasha Fady","orcid":null},"institutions":[{"id":"https://openalex.org/I59272784","display_name":"Arab Academy for Science, Technology, and Maritime Transport","ror":"https://ror.org/0004vyj87","country_code":"EG","type":"education","lineage":["https://openalex.org/I59272784"]}],"countries":["EG"],"is_corresponding":false,"raw_author_name":"Rasha Fady","raw_affiliation_strings":["Arab Academy for Science and Technology and Maritime Transport, Alexandria, Egypt","(Arab Academy for Science and Technology and Maritime Transport, Alexandria, Egypt)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Arab Academy for Science and Technology and Maritime Transport, Alexandria, Egypt","institution_ids":["https://openalex.org/I59272784"]},{"raw_affiliation_string":"(Arab Academy for Science and Technology and Maritime Transport, Alexandria, Egypt)","institution_ids":["https://openalex.org/I59272784"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I59272784"],"apc_list":null,"apc_paid":null,"fwci":0.4902,"has_fulltext":false,"cited_by_count":11,"citation_normalized_percentile":{"value":0.75061433,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"26","issue":"5","first_page":"577","last_page":"595"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9955000281333923,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9955000281333923,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9922999739646912,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9842000007629395,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/artifact-centric-business-process-model","display_name":"Artifact-centric business process model","score":0.6610590815544128},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.6390281915664673},{"id":"https://openalex.org/keywords/business-process-modeling","display_name":"Business process modeling","score":0.6384045481681824},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.6197254657745361},{"id":"https://openalex.org/keywords/business-rule","display_name":"Business rule","score":0.5917829275131226},{"id":"https://openalex.org/keywords/business-analysis","display_name":"Business analysis","score":0.5546598434448242},{"id":"https://openalex.org/keywords/business-process-discovery","display_name":"Business process discovery","score":0.5490312576293945},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5425295829772949},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.5253402590751648},{"id":"https://openalex.org/keywords/business-process-management","display_name":"Business process management","score":0.5209614038467407},{"id":"https://openalex.org/keywords/new-business-development","display_name":"New business development","score":0.5157399773597717},{"id":"https://openalex.org/keywords/identification","display_name":"Identification (biology)","score":0.4703657329082489},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.42735400795936584},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4152577519416809},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.38607901334762573},{"id":"https://openalex.org/keywords/business-model","display_name":"Business model","score":0.35681474208831787},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2586674690246582},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.14141902327537537},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.08033564686775208},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.07061997056007385}],"concepts":[{"id":"https://openalex.org/C162754035","wikidata":"https://www.wikidata.org/wiki/Q17006331","display_name":"Artifact-centric business process model","level":5,"score":0.6610590815544128},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6390281915664673},{"id":"https://openalex.org/C207505557","wikidata":"https://www.wikidata.org/wiki/Q4374012","display_name":"Business process modeling","level":4,"score":0.6384045481681824},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.6197254657745361},{"id":"https://openalex.org/C11066294","wikidata":"https://www.wikidata.org/wiki/Q1518244","display_name":"Business rule","level":4,"score":0.5917829275131226},{"id":"https://openalex.org/C189076506","wikidata":"https://www.wikidata.org/wiki/Q1518232","display_name":"Business analysis","level":3,"score":0.5546598434448242},{"id":"https://openalex.org/C93453677","wikidata":"https://www.wikidata.org/wiki/Q1017580","display_name":"Business process discovery","level":5,"score":0.5490312576293945},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5425295829772949},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5253402590751648},{"id":"https://openalex.org/C80309976","wikidata":"https://www.wikidata.org/wiki/Q7007379","display_name":"Business process management","level":4,"score":0.5209614038467407},{"id":"https://openalex.org/C34630208","wikidata":"https://www.wikidata.org/wiki/Q7016388","display_name":"New business development","level":3,"score":0.5157399773597717},{"id":"https://openalex.org/C116834253","wikidata":"https://www.wikidata.org/wiki/Q2039217","display_name":"Identification (biology)","level":2,"score":0.4703657329082489},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.42735400795936584},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4152577519416809},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.38607901334762573},{"id":"https://openalex.org/C4216890","wikidata":"https://www.wikidata.org/wiki/Q815823","display_name":"Business model","level":2,"score":0.35681474208831787},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2586674690246582},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.14141902327537537},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.08033564686775208},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.07061997056007385},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/jeim-07-2013-0044","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jeim-07-2013-0044","pdf_url":null,"source":{"id":"https://openalex.org/S141478581","display_name":"Journal of Enterprise Information Management","issn_l":"1741-0398","issn":["1741-0398","1758-7409"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Enterprise Information Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":28,"referenced_works":["https://openalex.org/W1535050518","https://openalex.org/W1554005265","https://openalex.org/W1587329505","https://openalex.org/W1596432671","https://openalex.org/W1982859793","https://openalex.org/W1983218613","https://openalex.org/W1991670833","https://openalex.org/W1993937268","https://openalex.org/W2000690746","https://openalex.org/W2019661831","https://openalex.org/W2032365241","https://openalex.org/W2054540181","https://openalex.org/W2095794624","https://openalex.org/W2106096310","https://openalex.org/W2118110334","https://openalex.org/W2124060395","https://openalex.org/W2134499042","https://openalex.org/W2137247419","https://openalex.org/W2148219776","https://openalex.org/W2168085863","https://openalex.org/W2243592357","https://openalex.org/W2315482330","https://openalex.org/W2492030245","https://openalex.org/W3121599089","https://openalex.org/W3142317023","https://openalex.org/W3151727758","https://openalex.org/W4237326381","https://openalex.org/W4253262538"],"related_works":["https://openalex.org/W7685769","https://openalex.org/W93556318","https://openalex.org/W2096807669","https://openalex.org/W2097547132","https://openalex.org/W121629788","https://openalex.org/W1980079743","https://openalex.org/W3023969791","https://openalex.org/W2620549724","https://openalex.org/W1546119734","https://openalex.org/W2892993557"],"abstract_inverted_index":{"Purpose":[0],"\u2013":[1,39,125,214],"The":[2,215,261],"purpose":[3],"of":[4,32,121,179,218,238],"this":[5,219],"paper":[6,220],"is":[7,221],"to":[8,11,63,69,80,116,133,138,158,188,270,275],"examine":[9],"how":[10],"achieve":[12],"business":[13,42,54,66,73,136,153,180,190,223,259],"improvement":[14,46,225],"using":[15,210],"clear":[16,161],"organisational":[17,255],"goals":[18,162],"and":[19,29,45,48,68,103,155,168,201,241],"well-communicated":[20],"vision,":[21],"together":[22],"with":[23],"a":[24,82,118,266],"powerful":[25],"process":[26,43,55,74,224,239],"modelling":[27,44,56],"technique":[28],"an":[30],"analysis":[31],"the":[33,65,71,89,106,114,122,165,185,236,272],"adopted":[34],"e-business":[35,207,242],"development":[36,97,208,243],"stages.":[37],"Design/methodology/approach":[38],"Employing":[40],"both":[41],"complement":[47],"reinforce":[49],"one":[50,230],"another.":[51],"Among":[52],"different":[53],"techniques,":[57],"Ould's":[58],"Riva":[59],"method":[60],"was":[61,127],"selected":[62],"analyse":[64],"processes":[67,137,154,181],"improve":[70],"CRM":[72],"in":[75,105,194,235,246],"Incom":[76,130],"Egypt.":[77],"In":[78],"order":[79],"get":[81,117],"deeper":[83],"insight,":[84],"seven-key":[85],"decision":[86,175,249],"makers":[87,250],"at":[88],"case":[90,107,110],"study":[91,111],"organisation":[92],"have":[93,99],"been":[94,101],"interviewed.":[95],"E-business":[96],"stages":[98,209],"also":[100],"elaborated":[102],"analysed":[104],"study.":[108],"This":[109],"approach":[112],"enables":[113],"researchers":[115],"complete":[119],"picture":[120],"problem.":[123],"Findings":[124],"It":[126],"found":[128],"that":[129,163,222],"Egypt":[131],"aimed":[132],"automate":[134],"their":[135,151],"solve":[139],"these":[140],"problems":[141],"but":[142,232],"they":[143],"failed.":[144],"Main":[145],"reasons":[146],"behind":[147],"its":[148],"failure":[149],"are":[150],"unstructured":[152],"employees":[156],"resistance":[157],"improvements.":[159],"Setting":[160],"follow":[164,206],"organisation's":[166],"mission":[167],"vision":[169],"can":[170],"direct":[171],"managers":[172],"towards":[173],"better":[174],"making.":[176],"Therefore,":[177],"identification":[178],"should":[182],"be":[183,198],"among":[184],"first":[186],"steps":[187],"understand":[189],"structure,":[191],"where":[192],"inefficiencies":[193],"current":[195],"activities":[196],"could":[197,204],"detected,":[199],"adjusted":[200],"improved.":[202],"Improvements":[203],"then":[205],"Earl's":[211],"technique.":[212],"Originality/value":[213],"primary":[216],"value":[217],"does":[226],"not":[227],"depend":[228],"on":[229],"technique,":[231],"rather":[233],"lies":[234],"combination":[237],"modelling,":[240],"together,":[244],"which":[245],"turn":[247],"helps":[248],"successfully":[251],"set":[252],"up":[253],"effective":[254],"plans":[256],"via":[257],"clarifying":[258],"processes.":[260],"improved":[262],"system":[263],"will":[264],"provide":[265],"roadmap":[267],"for":[268],"organisations":[269],"make":[271],"proper":[273],"transition":[274],"e-business.":[276]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":3},{"year":2017,"cited_by_count":2},{"year":2015,"cited_by_count":1}],"updated_date":"2026-07-21T08:15:58.654021","created_date":"2025-10-10T00:00:00"}
