{"id":"https://openalex.org/W3124363666","doi":"https://doi.org/10.1108/jd-10-2020-0173","title":"Toward a conceptual framework of health crisis information needs: an analysis of COVID-19 questions in a Chinese social Q&A website","display_name":"Toward a conceptual framework of health crisis information needs: an analysis of COVID-19 questions in a Chinese social Q&A website","publication_year":2021,"publication_date":"2021-01-18","ids":{"openalex":"https://openalex.org/W3124363666","doi":"https://doi.org/10.1108/jd-10-2020-0173","mag":"3124363666"},"language":"en","primary_location":{"id":"doi:10.1108/jd-10-2020-0173","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jd-10-2020-0173","pdf_url":null,"source":{"id":"https://openalex.org/S10082577","display_name":"Journal of Documentation","issn_l":"0022-0418","issn":["0022-0418","1758-7379"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Documentation","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5046684626","display_name":"Qing Ke","orcid":"https://orcid.org/0000-0002-2945-5274"},"institutions":[{"id":"https://openalex.org/I881766915","display_name":"Nanjing University","ror":"https://ror.org/01rxvg760","country_code":"CN","type":"education","lineage":["https://openalex.org/I881766915"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Qing Ke","raw_affiliation_strings":["Information Management School, Nanjing University, Nanjing, China"],"affiliations":[{"raw_affiliation_string":"Information Management School, Nanjing University, Nanjing, China","institution_ids":["https://openalex.org/I881766915"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5086952381","display_name":"Jia Tina Du","orcid":"https://orcid.org/0000-0002-3243-5768"},"institutions":[{"id":"https://openalex.org/I170239107","display_name":"University of South Australia","ror":"https://ror.org/01p93h210","country_code":"AU","type":"education","lineage":["https://openalex.org/I170239107"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Jia Tina Du","raw_affiliation_strings":["UniSA STEM, University of South Australia, Adelaide, Australia"],"affiliations":[{"raw_affiliation_string":"UniSA STEM, University of South Australia, Adelaide, Australia","institution_ids":["https://openalex.org/I170239107"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5082328598","display_name":"Lu Ji","orcid":"https://orcid.org/0000-0002-5660-9902"},"institutions":[{"id":"https://openalex.org/I881766915","display_name":"Nanjing University","ror":"https://ror.org/01rxvg760","country_code":"CN","type":"education","lineage":["https://openalex.org/I881766915"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Lu Ji","raw_affiliation_strings":["Information Management School, Nanjing University, Nanjing, China"],"affiliations":[{"raw_affiliation_string":"Information Management School, Nanjing University, Nanjing, China","institution_ids":["https://openalex.org/I881766915"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5046684626"],"corresponding_institution_ids":["https://openalex.org/I881766915"],"apc_list":null,"apc_paid":null,"fwci":4.3557,"has_fulltext":false,"cited_by_count":15,"citation_normalized_percentile":{"value":0.94186483,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":97},"biblio":{"volume":"77","issue":"4","first_page":"851","last_page":"870"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11147","display_name":"Misinformation and Its Impacts","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11147","display_name":"Misinformation and Its Impacts","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13274","display_name":"Expert finding and Q&A systems","score":0.9940999746322632,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9902999997138977,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/thematic-analysis","display_name":"Thematic analysis","score":0.6030277013778687},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.4471629858016968},{"id":"https://openalex.org/keywords/generalizability-theory","display_name":"Generalizability theory","score":0.44512906670570374},{"id":"https://openalex.org/keywords/population","display_name":"Population","score":0.4252975285053253},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.38112756609916687},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3537508249282837},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.3397567868232727},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.28971266746520996},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.27799928188323975},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.24543914198875427},{"id":"https://openalex.org/keywords/social-science","display_name":"Social science","score":0.2000715434551239},{"id":"https://openalex.org/keywords/environmental-health","display_name":"Environmental health","score":0.13051152229309082},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.11629647016525269}],"concepts":[{"id":"https://openalex.org/C74196892","wikidata":"https://www.wikidata.org/wiki/Q7781188","display_name":"Thematic analysis","level":3,"score":0.6030277013778687},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.4471629858016968},{"id":"https://openalex.org/C27158222","wikidata":"https://www.wikidata.org/wiki/Q5532422","display_name":"Generalizability theory","level":2,"score":0.44512906670570374},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.4252975285053253},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.38112756609916687},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3537508249282837},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.3397567868232727},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.28971266746520996},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.27799928188323975},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.24543914198875427},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.2000715434551239},{"id":"https://openalex.org/C99454951","wikidata":"https://www.wikidata.org/wiki/Q932068","display_name":"Environmental health","level":1,"score":0.13051152229309082},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.11629647016525269},{"id":"https://openalex.org/C138496976","wikidata":"https://www.wikidata.org/wiki/Q175002","display_name":"Developmental psychology","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/jd-10-2020-0173","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jd-10-2020-0173","pdf_url":null,"source":{"id":"https://openalex.org/S10082577","display_name":"Journal of Documentation","issn_l":"0022-0418","issn":["0022-0418","1758-7379"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Documentation","raw_type":"journal-article"},{"id":"pmh:oai:urm_publish:9916480197101831","is_oa":false,"landing_page_url":"https://find.library.unisa.edu.au/discovery/fulldisplay/alma9916480197101831/61USOUTHAUS_INST:ROR","pdf_url":null,"source":{"id":"https://openalex.org/S4306402528","display_name":"UniSA Research Outputs Repository (University of South Australia)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I170239107","host_organization_name":"University of South Australia","host_organization_lineage":["https://openalex.org/I170239107"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":64,"referenced_works":["https://openalex.org/W141231646","https://openalex.org/W589746754","https://openalex.org/W1001998989","https://openalex.org/W1444168786","https://openalex.org/W1484072989","https://openalex.org/W1513175210","https://openalex.org/W1545617462","https://openalex.org/W1599348734","https://openalex.org/W1608061720","https://openalex.org/W1953065946","https://openalex.org/W1967617148","https://openalex.org/W1969340322","https://openalex.org/W1970614016","https://openalex.org/W1971609128","https://openalex.org/W1979290264","https://openalex.org/W1982822964","https://openalex.org/W1999723136","https://openalex.org/W2020539927","https://openalex.org/W2029262537","https://openalex.org/W2031810680","https://openalex.org/W2037477407","https://openalex.org/W2045110074","https://openalex.org/W2045935559","https://openalex.org/W2046407365","https://openalex.org/W2064271605","https://openalex.org/W2087960871","https://openalex.org/W2102895797","https://openalex.org/W2113788004","https://openalex.org/W2114952805","https://openalex.org/W2124217940","https://openalex.org/W2127496234","https://openalex.org/W2140042221","https://openalex.org/W2151710450","https://openalex.org/W2153505326","https://openalex.org/W2156207566","https://openalex.org/W2162476696","https://openalex.org/W2170827698","https://openalex.org/W2178376693","https://openalex.org/W2284910556","https://openalex.org/W2398531360","https://openalex.org/W2461686565","https://openalex.org/W2472441007","https://openalex.org/W2513457109","https://openalex.org/W2514461241","https://openalex.org/W2531118712","https://openalex.org/W2550127951","https://openalex.org/W2574010329","https://openalex.org/W2581789519","https://openalex.org/W2582549279","https://openalex.org/W2607408913","https://openalex.org/W2626786241","https://openalex.org/W2766966378","https://openalex.org/W2789349518","https://openalex.org/W2905886345","https://openalex.org/W2907157233","https://openalex.org/W2911471511","https://openalex.org/W2928123941","https://openalex.org/W2946046464","https://openalex.org/W2949891063","https://openalex.org/W2972748712","https://openalex.org/W3015218641","https://openalex.org/W4240718614","https://openalex.org/W4251553620","https://openalex.org/W4253849059"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2118717649","https://openalex.org/W2413243053","https://openalex.org/W410723623","https://openalex.org/W2015341305","https://openalex.org/W2035068594","https://openalex.org/W4225593417","https://openalex.org/W2573498121","https://openalex.org/W3022298670","https://openalex.org/W3160494304"],"abstract_inverted_index":{"Purpose":[0],"The":[1,135,257,277,323],"purpose":[2],"of":[3,13,53,82,116,165,188,194,200,209,251,260,325,362,366],"this":[4,244],"paper":[5],"is":[6,182,213],"to":[7,31,68,158,239,290,295,307,337,351],"understand":[8],"how":[9,26],"the":[10,40,57,70,133,138,160,174,186,189,192,201,207,211,228,240,249,252,296,308,312,318,360,363],"contextual":[11],"factors":[12,28],"health":[14,23,88,142,147,166,331,372],"crisis":[15,89,143,167,332],"information":[16,34,83,150,168,261,271,285,326,342,349,354,367],"needs":[17,262,368],"are":[18,197],"different":[19],"from":[20,101],"a":[21,45,51,87,122,141,145,153,233,264,273,330,344,370],"general":[22],"context":[24,90,148,333],"and":[25,96,112,118,125,129,144,163,180,218,225,243,268,283,289,300,315,339,346],"these":[27],"work":[29],"together":[30],"shape":[32],"human":[33],"needs.":[35,151,169],"Design/methodology/approach":[36],"This":[37],"study":[38,278],"collected":[39,229],"COVID-19-related":[41],"questions":[42,73],"posted":[43],"on":[44,248],"Chinese":[46],"social":[47,130,287],"Q&A":[48],"website":[49],"for":[50,86,222,266,329],"period":[52],"90":[54],"days":[55],"since":[56,205],"pandemic":[58,297],"outbreak":[59],"in":[60,132,215,286,304,311],"China.":[61],"A":[62,80],"qualitative":[63],"thematic":[64],"approach":[65],"was":[66,99,156,178],"applied":[67],"analyze":[69],"1,681":[71],"valid":[72],"using":[74],"an":[75,216],"open":[76],"coding":[77],"process.":[78],"Findings":[79],"taxonomy":[81,259,324],"need":[84,327],"topics":[85,328],"that":[91],"identifies":[92],"8":[93],"main":[94],"categories":[95],"33":[97],"subcategories":[98],"developed,":[100],"which":[102],"four":[103],"overarching":[104],"themes":[105],"were":[106],"extracted.":[107],"These":[108],"include":[109],"understanding,":[110],"clarification":[111],"preparation;":[113],"affection":[114],"expression":[115],"worries":[117],"confidence;":[119],"coping":[120],"with":[121],"challenging":[123],"situation":[124,220],"resuming":[126],"normal":[127,146],"life;":[128],"roles":[131],"pandemic.":[134],"authors":[136],"discussed":[137],"differences":[139],"between":[140],"shaping":[149],"Finally,":[152],"conceptual":[154],"framework":[155],"developed":[157],"illustrate":[159],"typology,":[161],"nature":[162],"triggers":[164],"Research":[170],"limitations/implications":[171],"First,":[172],"only":[173,232],"Baidu":[175,195],"Zhidao":[176,196],"platform":[177],"investigated,":[179],"caution":[181],"advised":[183],"before":[184],"assuming":[185],"generalizability":[187],"results,":[190],"as":[191],"questioners":[193],"not":[198],"representative":[199],"whole":[202],"population.":[203],"Furthermore,":[204],"at":[206],"time":[208],"writing":[210],"COVID-19":[212],"still":[214],"emerging":[217],"evolving":[219],"(Centers":[221],"Disease":[223],"Control":[224],"Prevention,":[226],"2020),":[227],"data":[230],"included":[231],"relatively":[234],"small":[235],"sample":[236],"size":[237],"compared":[238],"post-pandemic":[241],"period,":[242],"might":[245],"have":[246],"impact":[247],"interpretation":[250],"study\u2019s":[253,258],"findings.":[254],"Practical":[255],"implications":[256,276],"provides":[263],"reference":[265],"indexing":[267],"organizing":[269],"related":[270,294,341],"during":[272,343,369],"disaster.":[274],"Social":[275],"helps":[279],"authoritative":[280],"organizations":[281],"track":[282],"send":[284],"media":[288],"inform":[291],"about":[292],"policies":[293,303],"(e.g.,":[298],"quarantine":[299],"traffic":[301],"control":[302],"our":[305],"study)":[306],"right":[309,313],"people":[310],"regions":[314],"settings":[316],"when":[317],"next":[319],"disaster":[320,345],"emerges.":[321],"Originality/value":[322],"can":[334],"be":[335],"used":[336],"index":[338],"organize":[340],"support":[347],"many":[348],"agents":[350],"enhance":[352],"their":[353],"service":[355],"practices.":[356],"It":[357],"also":[358],"deepens":[359],"understanding":[361],"formation":[364],"mechanism":[365],"global":[371],"crisis.":[373]},"counts_by_year":[{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":3}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2021-02-01T00:00:00"}