{"id":"https://openalex.org/W2064560018","doi":"https://doi.org/10.1108/10662240310458341","title":"Web site design benchmarking within industry groups","display_name":"Web site design benchmarking within industry groups","publication_year":2003,"publication_date":"2003-03-01","ids":{"openalex":"https://openalex.org/W2064560018","doi":"https://doi.org/10.1108/10662240310458341","mag":"2064560018"},"language":"en","primary_location":{"id":"doi:10.1108/10662240310458341","is_oa":false,"landing_page_url":"https://doi.org/10.1108/10662240310458341","pdf_url":null,"source":{"id":"https://openalex.org/S63576417","display_name":"Internet Research","issn_l":"1066-2243","issn":["1066-2243","2054-5657"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Internet Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5085581255","display_name":"Sung\u2010Eon Kim","orcid":null},"institutions":[{"id":"https://openalex.org/I39705031","display_name":"Daegu Catholic University","ror":"https://ror.org/04fxknd68","country_code":"KR","type":"education","lineage":["https://openalex.org/I39705031"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Sung\u2010Eon Kim","raw_affiliation_strings":["Sung\u2010Eon Kim is an Associate Professor in the Department of Management Science, Catholic University of Daegu, Korea","(Sung\u2010Eon Kim is an Associate Professor in the Department of Management Science, Catholic University of Daegu, Korea.)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Sung\u2010Eon Kim is an Associate Professor in the Department of Management Science, Catholic University of Daegu, Korea","institution_ids":["https://openalex.org/I39705031"]},{"raw_affiliation_string":"(Sung\u2010Eon Kim is an Associate Professor in the Department of Management Science, Catholic University of Daegu, Korea.)","institution_ids":["https://openalex.org/I39705031"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5046036375","display_name":"Thomas Shaw","orcid":null},"institutions":[{"id":"https://openalex.org/I121820613","display_name":"Louisiana State University","ror":"https://ror.org/05ect4e57","country_code":"US","type":"education","lineage":["https://openalex.org/I121820613"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Thomas Shaw","raw_affiliation_strings":["Thomas Shaw is an Assistant Professor in the Information Systems and Decision Sciences Department, E.J. Ourso College of Business, Louisiana State University, Baton Rouge, Louisiana, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Thomas Shaw is an Assistant Professor in the Information Systems and Decision Sciences Department, E.J. Ourso College of Business, Louisiana State University, Baton Rouge, Louisiana, USA","institution_ids":["https://openalex.org/I121820613"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5008454417","display_name":"Helmut Schneider","orcid":"https://orcid.org/0000-0001-5594-2220"},"institutions":[{"id":"https://openalex.org/I78329291","display_name":"Franciscan Missionaries of Our Lady University","ror":"https://ror.org/05nx3r660","country_code":"US","type":"education","lineage":["https://openalex.org/I78329291"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Helmut Schneider","raw_affiliation_strings":["Helmut Schneider is Ourso Family Distinguished Professor of Information Systems, in the Information Systems and Decision Sciences Department, E.J. Ourso College of Business, Louisiana State University, Baton Rouge, Louisiana, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Helmut Schneider is Ourso Family Distinguished Professor of Information Systems, in the Information Systems and Decision Sciences Department, E.J. Ourso College of Business, Louisiana State University, Baton Rouge, Louisiana, USA","institution_ids":["https://openalex.org/I78329291"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":17.7192,"has_fulltext":false,"cited_by_count":137,"citation_normalized_percentile":{"value":0.98956229,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"13","issue":"1","first_page":"17","last_page":"26"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9969000220298767,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9969000220298767,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.991100013256073,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9711999893188477,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/benchmarking","display_name":"Benchmarking","score":0.6928993463516235},{"id":"https://openalex.org/keywords/web-design","display_name":"Web design","score":0.6434080600738525},{"id":"https://openalex.org/keywords/web-site","display_name":"Web site","score":0.6271610260009766},{"id":"https://openalex.org/keywords/web-standards","display_name":"Web standards","score":0.5146502256393433},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4683508276939392},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.46742647886276245},{"id":"https://openalex.org/keywords/web-development","display_name":"Web development","score":0.4530404210090637},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.4485887885093689},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4412241280078888},{"id":"https://openalex.org/keywords/web-analytics","display_name":"Web analytics","score":0.4244823455810547},{"id":"https://openalex.org/keywords/credibility","display_name":"Credibility","score":0.42438310384750366},{"id":"https://openalex.org/keywords/web-modeling","display_name":"Web modeling","score":0.42177021503448486},{"id":"https://openalex.org/keywords/web-navigation","display_name":"Web navigation","score":0.4169239401817322},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3473623991012573},{"id":"https://openalex.org/keywords/web-intelligence","display_name":"Web intelligence","score":0.3319786787033081},{"id":"https://openalex.org/keywords/web-page","display_name":"Web page","score":0.3249197006225586},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.3023049831390381}],"concepts":[{"id":"https://openalex.org/C86251818","wikidata":"https://www.wikidata.org/wiki/Q816754","display_name":"Benchmarking","level":2,"score":0.6928993463516235},{"id":"https://openalex.org/C521306242","wikidata":"https://www.wikidata.org/wiki/Q190637","display_name":"Web design","level":3,"score":0.6434080600738525},{"id":"https://openalex.org/C2984519610","wikidata":"https://www.wikidata.org/wiki/Q35127","display_name":"Web site","level":3,"score":0.6271610260009766},{"id":"https://openalex.org/C182321512","wikidata":"https://www.wikidata.org/wiki/Q1153289","display_name":"Web standards","level":3,"score":0.5146502256393433},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4683508276939392},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.46742647886276245},{"id":"https://openalex.org/C79373723","wikidata":"https://www.wikidata.org/wiki/Q386275","display_name":"Web development","level":3,"score":0.4530404210090637},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4485887885093689},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4412241280078888},{"id":"https://openalex.org/C516187249","wikidata":"https://www.wikidata.org/wiki/Q10719477","display_name":"Web analytics","level":5,"score":0.4244823455810547},{"id":"https://openalex.org/C2780224610","wikidata":"https://www.wikidata.org/wiki/Q1530061","display_name":"Credibility","level":2,"score":0.42438310384750366},{"id":"https://openalex.org/C130436687","wikidata":"https://www.wikidata.org/wiki/Q7978591","display_name":"Web modeling","level":3,"score":0.42177021503448486},{"id":"https://openalex.org/C61096286","wikidata":"https://www.wikidata.org/wiki/Q7978592","display_name":"Web navigation","level":3,"score":0.4169239401817322},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3473623991012573},{"id":"https://openalex.org/C544335954","wikidata":"https://www.wikidata.org/wiki/Q2553348","display_name":"Web intelligence","level":4,"score":0.3319786787033081},{"id":"https://openalex.org/C21959979","wikidata":"https://www.wikidata.org/wiki/Q36774","display_name":"Web page","level":2,"score":0.3249197006225586},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.3023049831390381},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/10662240310458341","is_oa":false,"landing_page_url":"https://doi.org/10.1108/10662240310458341","pdf_url":null,"source":{"id":"https://openalex.org/S63576417","display_name":"Internet Research","issn_l":"1066-2243","issn":["1066-2243","2054-5657"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Internet Research","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.5600000023841858,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":26,"referenced_works":["https://openalex.org/W5290310","https://openalex.org/W132557588","https://openalex.org/W163122154","https://openalex.org/W182431147","https://openalex.org/W986342838","https://openalex.org/W1523816236","https://openalex.org/W1542756834","https://openalex.org/W1546445754","https://openalex.org/W1599784690","https://openalex.org/W1975533912","https://openalex.org/W1995787150","https://openalex.org/W2006025567","https://openalex.org/W2045129257","https://openalex.org/W2080869091","https://openalex.org/W2099342187","https://openalex.org/W2122086994","https://openalex.org/W2141711121","https://openalex.org/W2153958417","https://openalex.org/W2178030295","https://openalex.org/W2224509604","https://openalex.org/W2329504539","https://openalex.org/W2797693503","https://openalex.org/W6600203822","https://openalex.org/W6606651558","https://openalex.org/W6632695560","https://openalex.org/W6688845639"],"related_works":["https://openalex.org/W3174726539","https://openalex.org/W2182629206","https://openalex.org/W2108203100","https://openalex.org/W2340876489","https://openalex.org/W2184421161","https://openalex.org/W2256690854","https://openalex.org/W2954487097","https://openalex.org/W68102627","https://openalex.org/W3139873369","https://openalex.org/W2507204158"],"abstract_inverted_index":{"For":[0],"corporations":[1,25,41],"engaged":[2],"in":[3,103,114,140],"e\u2010commerce,":[4],"the":[5,73,141],"Web":[6,16,48,57,79,91,101,115,144],"serves":[7],"as":[8],"their":[9],"primary":[10],"interface":[11],"with":[12,26],"customers.":[13],"Consequently,":[14],"quality":[15],"site":[17,58,80,92,116],"design":[18,117,142],"is":[19],"a":[20],"critical":[21],"success":[22],"factor":[23],"for":[24,132],"an":[27],"e\u2010commerce":[28],"strategy.":[29],"However,":[30],"no":[31],"comprehensive":[32],"and":[33,42,61,96],"coherent":[34],"set":[35],"of":[36,78,143],"evaluation":[37,59,81],"criteria":[38,60,64,82],"exists":[39],"that":[40],"researchers":[43],"can":[44],"use":[45],"to":[46,65,108,123],"examine":[47],"sites.":[49],"This":[50],"paper":[51],"fills":[52],"this":[53],"gap":[54],"by":[55],"proposing":[56],"applying":[62],"these":[63,99,147],"different":[66,148],"industry":[67,149],"groups":[68],"within":[69],"Korea.":[70],"Based":[71],"on":[72],"literature":[74],"survey,":[75],"six":[76],"categories":[77],"are":[83,112],"defined:":[84],"business":[85],"function;":[86],"corporation":[87],"credibility;":[88],"contents":[89],"reliability;":[90],"attractiveness;":[93],"systematic":[94],"structure;":[95],"navigation.":[97],"Using":[98],"criteria,":[100],"sites":[102,145],"12":[104],"industries":[105,127],"were":[106],"evaluated":[107],"determine":[109,124],"if":[110],"there":[111],"differences":[113,125,139],"between":[118,126],"industries.":[119],"The":[120,135],"objective":[121],"was":[122],"which":[128],"may":[129],"provide":[130],"information":[131],"benchmarking":[133],"purposes.":[134],"results":[136],"show":[137],"significant":[138],"across":[146],"groups.":[150]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":6},{"year":2019,"cited_by_count":5},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":4},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":10},{"year":2014,"cited_by_count":7},{"year":2013,"cited_by_count":9},{"year":2012,"cited_by_count":12}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
