{"id":"https://openalex.org/W4403704185","doi":"https://doi.org/10.1108/oir-10-2022-0570","title":"Long-term relationships between users and smart voice assistants: the roles of experience and love","display_name":"Long-term relationships between users and smart voice assistants: the roles of experience and love","publication_year":2024,"publication_date":"2024-10-24","ids":{"openalex":"https://openalex.org/W4403704185","doi":"https://doi.org/10.1108/oir-10-2022-0570"},"language":"en","primary_location":{"id":"doi:10.1108/oir-10-2022-0570","is_oa":false,"landing_page_url":"https://doi.org/10.1108/oir-10-2022-0570","pdf_url":null,"source":{"id":"https://openalex.org/S931548824","display_name":"Online Information Review","issn_l":"1468-4527","issn":["1468-4527","1468-4535"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Online Information Review","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://zaguan.unizar.es/record/148316/files/texto_completo.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5034482324","display_name":"Blanca Hern\u00e1ndez Ortega","orcid":"https://orcid.org/0000-0003-0752-3202"},"institutions":[{"id":"https://openalex.org/I255234318","display_name":"Universidad de Zaragoza","ror":"https://ror.org/012a91z28","country_code":"ES","type":"education","lineage":["https://openalex.org/I255234318"]}],"countries":["ES"],"is_corresponding":true,"raw_author_name":"Blanca Hern\u00e1ndez-Ortega","raw_affiliation_strings":["Department of Marketing, University of Zaragoza, Zaragoza, Spain"],"raw_orcid":"https://orcid.org/0000-0003-0752-3202","affiliations":[{"raw_affiliation_string":"Department of Marketing, University of Zaragoza, Zaragoza, Spain","institution_ids":["https://openalex.org/I255234318"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5003336411","display_name":"Ivani Ferreira","orcid":"https://orcid.org/0000-0003-1615-2773"},"institutions":[{"id":"https://openalex.org/I224309722","display_name":"Instituto Federal do Paran\u00e1","ror":"https://ror.org/02znfhp50","country_code":"BR","type":"education","lineage":["https://openalex.org/I224309722"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Ivani Ferreira","raw_affiliation_strings":["Instituto Federal do Paran\u00e1 \u2013 Campus Paranagu\u00e1, Paranagua, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Instituto Federal do Paran\u00e1 \u2013 Campus Paranagu\u00e1, Paranagua, Brazil","institution_ids":["https://openalex.org/I224309722"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5095708640","display_name":"Sara Lapresta\u2010Romero","orcid":"https://orcid.org/0009-0002-5613-297X"},"institutions":[{"id":"https://openalex.org/I255234318","display_name":"Universidad de Zaragoza","ror":"https://ror.org/012a91z28","country_code":"ES","type":"education","lineage":["https://openalex.org/I255234318"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Sara Lapresta-Romero","raw_affiliation_strings":["Department of Marketing, University of Zaragoza, Zaragoza, Spain"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Marketing, University of Zaragoza, Zaragoza, Spain","institution_ids":["https://openalex.org/I255234318"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5034482324"],"corresponding_institution_ids":["https://openalex.org/I255234318"],"apc_list":null,"apc_paid":null,"fwci":0.6623,"has_fulltext":true,"cited_by_count":2,"citation_normalized_percentile":{"value":0.75769407,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":95,"max":96},"biblio":{"volume":"49","issue":"2","first_page":"395","last_page":"417"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9873999953269958,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9718999862670898,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/term","display_name":"Term (time)","score":0.7750562429428101},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.44205284118652344},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.4331071674823761},{"id":"https://openalex.org/keywords/communication","display_name":"Communication","score":0.4297380745410919},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.39970341324806213},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.33159688115119934},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.32637983560562134}],"concepts":[{"id":"https://openalex.org/C61797465","wikidata":"https://www.wikidata.org/wiki/Q1188986","display_name":"Term (time)","level":2,"score":0.7750562429428101},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.44205284118652344},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.4331071674823761},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.4297380745410919},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.39970341324806213},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.33159688115119934},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.32637983560562134},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/oir-10-2022-0570","is_oa":false,"landing_page_url":"https://doi.org/10.1108/oir-10-2022-0570","pdf_url":null,"source":{"id":"https://openalex.org/S931548824","display_name":"Online Information Review","issn_l":"1468-4527","issn":["1468-4527","1468-4535"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Online Information Review","raw_type":"journal-article"},{"id":"pmh:oai:zaguan.unizar.es:148316","is_oa":true,"landing_page_url":"http://zaguan.unizar.es/record/148316","pdf_url":"https://zaguan.unizar.es/record/148316/files/texto_completo.pdf","source":{"id":"https://openalex.org/S4306402461","display_name":"Zaguan (Universidad de Zaragoza)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/acceptedVersion"}],"best_oa_location":{"id":"pmh:oai:zaguan.unizar.es:148316","is_oa":true,"landing_page_url":"http://zaguan.unizar.es/record/148316","pdf_url":"https://zaguan.unizar.es/record/148316/files/texto_completo.pdf","source":{"id":"https://openalex.org/S4306402461","display_name":"Zaguan (Universidad de Zaragoza)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/acceptedVersion"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":false},"content_urls":{"pdf":"https://content.openalex.org/works/W4403704185.pdf"},"referenced_works_count":98,"referenced_works":["https://openalex.org/W1546777109","https://openalex.org/W1654255044","https://openalex.org/W1972677436","https://openalex.org/W1973413681","https://openalex.org/W1981326749","https://openalex.org/W1983606418","https://openalex.org/W1987364024","https://openalex.org/W1990502098","https://openalex.org/W1998581510","https://openalex.org/W2008366069","https://openalex.org/W2030279368","https://openalex.org/W2040780635","https://openalex.org/W2044713835","https://openalex.org/W2048935688","https://openalex.org/W2065001769","https://openalex.org/W2067839157","https://openalex.org/W2080083503","https://openalex.org/W2085901068","https://openalex.org/W2099376488","https://openalex.org/W2100043458","https://openalex.org/W2100379340","https://openalex.org/W2110506823","https://openalex.org/W2111230857","https://openalex.org/W2118016181","https://openalex.org/W2120115642","https://openalex.org/W2131916103","https://openalex.org/W2132825970","https://openalex.org/W2132987981","https://openalex.org/W2144336601","https://openalex.org/W2146288845","https://openalex.org/W2150937936","https://openalex.org/W2170510658","https://openalex.org/W2254206236","https://openalex.org/W2315596314","https://openalex.org/W2462571222","https://openalex.org/W2481368863","https://openalex.org/W2512834562","https://openalex.org/W2612070859","https://openalex.org/W2770853656","https://openalex.org/W2788781842","https://openalex.org/W2794297522","https://openalex.org/W2805093130","https://openalex.org/W2808914681","https://openalex.org/W2809936677","https://openalex.org/W2885406257","https://openalex.org/W2895424969","https://openalex.org/W2895796170","https://openalex.org/W2898359230","https://openalex.org/W2900107703","https://openalex.org/W2902565270","https://openalex.org/W2903274461","https://openalex.org/W2911718048","https://openalex.org/W2914565986","https://openalex.org/W2934636919","https://openalex.org/W2942968409","https://openalex.org/W2955853369","https://openalex.org/W2970672342","https://openalex.org/W2974697830","https://openalex.org/W2999641336","https://openalex.org/W3014479273","https://openalex.org/W3027672271","https://openalex.org/W3031086716","https://openalex.org/W3031265594","https://openalex.org/W3080101757","https://openalex.org/W3083043976","https://openalex.org/W3084929246","https://openalex.org/W3110741620","https://openalex.org/W3116538722","https://openalex.org/W3120646040","https://openalex.org/W3121604709","https://openalex.org/W3123303846","https://openalex.org/W3125770638","https://openalex.org/W3155533627","https://openalex.org/W3165278298","https://openalex.org/W3174904499","https://openalex.org/W3187653187","https://openalex.org/W3194305391","https://openalex.org/W3194816665","https://openalex.org/W3205692592","https://openalex.org/W3210487451","https://openalex.org/W3210867090","https://openalex.org/W3214788502","https://openalex.org/W4200576961","https://openalex.org/W4205736032","https://openalex.org/W4205981594","https://openalex.org/W4225150581","https://openalex.org/W4230637740","https://openalex.org/W4240915221","https://openalex.org/W4249114962","https://openalex.org/W4255798239","https://openalex.org/W4283639707","https://openalex.org/W4288901819","https://openalex.org/W4297983522","https://openalex.org/W4366286041","https://openalex.org/W4380785284","https://openalex.org/W4380841514","https://openalex.org/W4389883228","https://openalex.org/W4399771211"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W42295635","https://openalex.org/W1973996291","https://openalex.org/W2330575325","https://openalex.org/W2163803519","https://openalex.org/W2497592525","https://openalex.org/W3096145648","https://openalex.org/W3197510923","https://openalex.org/W2370579019","https://openalex.org/W4313265328"],"abstract_inverted_index":{"Purpose":[0],"This":[1],"study":[2,135,164],"examines":[3],"why":[4],"long-term":[5,60],"relationships":[6,61],"between":[7],"expert":[8,72,141],"users":[9,53,73,142,193],"and":[10,29,48,57,99,112,116,145],"smart":[11,160],"voice":[12],"assistants":[13],"(SVAs)":[14],"develop.":[15],"It":[16],"postulates":[17],"that":[18,87,172,192],"the":[19,77,105,137,146,174],"five":[20],"dimensions":[21,89],"of":[22,33,39,69,74,90,107,143,156,176],"experience":[23,91],"(i.e.":[24],"sensory,":[25],"affective,":[26,97],"intellectual,":[27],"behavioural":[28],"relational)":[30],"generate":[31,59],"feelings":[32,51,198],"love":[34,40,197],"for":[35,79,199,207],"SVAs.":[36,63,124,180,200],"The":[37,84,126,203],"formation":[38],"is":[41,136,210],"examined":[42],"considering":[43],"three":[44,88,130],"components:":[45],"passion,":[46],"intimacy":[47,111,115],"commitment.":[49,113],"These":[50],"encourage":[52],"to":[54,58,121,139,187],"continue":[55,122],"employing":[56],"with":[62,179],"Design/methodology/approach":[64],"Data":[65],"from":[66],"a":[67,153,168],"survey":[68],"403":[70],"USA":[71],"SVAs":[75,144],"provide":[76],"input":[78],"structural":[80],"equation":[81],"modelling.":[82],"Findings":[83],"results":[85],"show":[86],"influence":[92],"users\u2019":[93,108,119,177],"passion":[94,102],"towards":[95],"SVAs:":[96],"intellectual":[98],"behavioural.":[100],"Moreover,":[101],"can":[103,194],"convert":[104],"effect":[106],"experiences":[109,178],"into":[110],"Finally,":[114],"commitment":[117],"increase":[118],"intentions":[120],"using":[123],"Originality/value":[125],"findings":[127],"obtained":[128],"make":[129],"original":[131],"contributions.":[132],"First,":[133],"this":[134,163,208],"first":[138],"analyse":[140],"post-technology":[147],"adoption":[148],"stage.":[149],"Therefore,":[150],"it":[151,182],"introduces":[152],"new":[154,169],"case":[155],"relational":[157],"marketing":[158],"in":[159],"technologies.":[161],"Second,":[162],"contributes":[165],"by":[166],"applying":[167],"theoretical":[170],"perspective":[171],"evaluates":[173],"importance":[175],"Third,":[181],"takes":[183],"an":[184],"interpersonal":[185],"approach":[186],"explore":[188],"user-SVA":[189],"interactions,":[190],"revealing":[191],"develop":[195],"human-like":[196],"Peer":[201],"review":[202,205],"peer":[204],"history":[206],"article":[209],"available":[211],"at:":[212],"https://publons.com/publon/10.1108/OIR-10-2022-0570":[213]},"counts_by_year":[{"year":2025,"cited_by_count":2}],"updated_date":"2025-12-21T01:58:51.020947","created_date":"2025-10-10T00:00:00"}