{"id":"https://openalex.org/W3184604576","doi":"https://doi.org/10.1108/oir-08-2020-0359","title":"A good dentist or not: understanding the role of storytelling in online dentist reviews","display_name":"A good dentist or not: understanding the role of storytelling in online dentist reviews","publication_year":2021,"publication_date":"2021-07-19","ids":{"openalex":"https://openalex.org/W3184604576","doi":"https://doi.org/10.1108/oir-08-2020-0359","mag":"3184604576"},"language":"en","primary_location":{"id":"doi:10.1108/oir-08-2020-0359","is_oa":false,"landing_page_url":"https://doi.org/10.1108/oir-08-2020-0359","pdf_url":null,"source":{"id":"https://openalex.org/S931548824","display_name":"Online Information Review","issn_l":"1468-4527","issn":["1468-4527","1468-4535"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Online Information Review","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5045946003","display_name":"Bingjing Mao","orcid":"https://orcid.org/0000-0003-3956-9045"},"institutions":[{"id":"https://openalex.org/I145608581","display_name":"University of Miami","ror":"https://ror.org/02dgjyy92","country_code":"US","type":"education","lineage":["https://openalex.org/I145608581"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Bingjing Mao","raw_affiliation_strings":["Communication Studies, University of Miami, Coral Gables, Florida, USA"],"raw_orcid":"https://orcid.org/0000-0003-3956-9045","affiliations":[{"raw_affiliation_string":"Communication Studies, University of Miami, Coral Gables, Florida, USA","institution_ids":["https://openalex.org/I145608581"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100331586","display_name":"Cong Li","orcid":"https://orcid.org/0000-0002-3371-5411"},"institutions":[{"id":"https://openalex.org/I145608581","display_name":"University of Miami","ror":"https://ror.org/02dgjyy92","country_code":"US","type":"education","lineage":["https://openalex.org/I145608581"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Cong Li","raw_affiliation_strings":["Communication Studies, University of Miami, Coral Gables, Florida, USA"],"raw_orcid":"https://orcid.org/0000-0002-3371-5411","affiliations":[{"raw_affiliation_string":"Communication Studies, University of Miami, Coral Gables, Florida, USA","institution_ids":["https://openalex.org/I145608581"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I145608581"],"apc_list":null,"apc_paid":null,"fwci":0.6538,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.72139804,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":96},"biblio":{"volume":"46","issue":"2","first_page":"356","last_page":"374"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12593","display_name":"Communication in Education and Healthcare","score":0.9975000023841858,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12593","display_name":"Communication in Education and Healthcare","score":0.9975000023841858,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12027","display_name":"Social Media in Health Education","score":0.9972000122070312,"subfield":{"id":"https://openalex.org/subfields/3306","display_name":"Health"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.9962000250816345,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/narrative","display_name":"Narrative","score":0.8015559911727905},{"id":"https://openalex.org/keywords/storytelling","display_name":"Storytelling","score":0.7578186988830566},{"id":"https://openalex.org/keywords/persuasion","display_name":"Persuasion","score":0.6499846577644348},{"id":"https://openalex.org/keywords/narrative-inquiry","display_name":"Narrative inquiry","score":0.6152359247207642},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.5988956093788147},{"id":"https://openalex.org/keywords/narratology","display_name":"Narratology","score":0.4950215220451355},{"id":"https://openalex.org/keywords/competence","display_name":"Competence (human resources)","score":0.49043866991996765},{"id":"https://openalex.org/keywords/narrative-medicine","display_name":"Narrative medicine","score":0.47032392024993896},{"id":"https://openalex.org/keywords/credibility","display_name":"Credibility","score":0.4701058268547058},{"id":"https://openalex.org/keywords/narrative-structure","display_name":"Narrative structure","score":0.42896395921707153},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.376444935798645},{"id":"https://openalex.org/keywords/epistemology","display_name":"Epistemology","score":0.13246500492095947},{"id":"https://openalex.org/keywords/linguistics","display_name":"Linguistics","score":0.12760448455810547}],"concepts":[{"id":"https://openalex.org/C199033989","wikidata":"https://www.wikidata.org/wiki/Q1318295","display_name":"Narrative","level":2,"score":0.8015559911727905},{"id":"https://openalex.org/C2776538412","wikidata":"https://www.wikidata.org/wiki/Q989963","display_name":"Storytelling","level":3,"score":0.7578186988830566},{"id":"https://openalex.org/C2781310500","wikidata":"https://www.wikidata.org/wiki/Q1231428","display_name":"Persuasion","level":2,"score":0.6499846577644348},{"id":"https://openalex.org/C117893075","wikidata":"https://www.wikidata.org/wiki/Q6966213","display_name":"Narrative inquiry","level":3,"score":0.6152359247207642},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5988956093788147},{"id":"https://openalex.org/C98369314","wikidata":"https://www.wikidata.org/wiki/Q382451","display_name":"Narratology","level":3,"score":0.4950215220451355},{"id":"https://openalex.org/C100521375","wikidata":"https://www.wikidata.org/wiki/Q2015382","display_name":"Competence (human resources)","level":2,"score":0.49043866991996765},{"id":"https://openalex.org/C2909801024","wikidata":"https://www.wikidata.org/wiki/Q6966214","display_name":"Narrative medicine","level":3,"score":0.47032392024993896},{"id":"https://openalex.org/C2780224610","wikidata":"https://www.wikidata.org/wiki/Q1530061","display_name":"Credibility","level":2,"score":0.4701058268547058},{"id":"https://openalex.org/C78015137","wikidata":"https://www.wikidata.org/wiki/Q847829","display_name":"Narrative structure","level":3,"score":0.42896395921707153},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.376444935798645},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.13246500492095947},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.12760448455810547},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/oir-08-2020-0359","is_oa":false,"landing_page_url":"https://doi.org/10.1108/oir-08-2020-0359","pdf_url":null,"source":{"id":"https://openalex.org/S931548824","display_name":"Online Information Review","issn_l":"1468-4527","issn":["1468-4527","1468-4535"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Online Information Review","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","score":0.8199999928474426,"display_name":"Quality Education"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":51,"referenced_works":["https://openalex.org/W19426809","https://openalex.org/W1505596080","https://openalex.org/W1972639638","https://openalex.org/W1989197046","https://openalex.org/W1989698229","https://openalex.org/W1999912876","https://openalex.org/W2001375017","https://openalex.org/W2011206369","https://openalex.org/W2019438374","https://openalex.org/W2022467844","https://openalex.org/W2023795999","https://openalex.org/W2038202546","https://openalex.org/W2040924390","https://openalex.org/W2045738181","https://openalex.org/W2052152090","https://openalex.org/W2058124215","https://openalex.org/W2068833688","https://openalex.org/W2084882049","https://openalex.org/W2085279657","https://openalex.org/W2089532198","https://openalex.org/W2115016638","https://openalex.org/W2121528925","https://openalex.org/W2135498674","https://openalex.org/W2137260826","https://openalex.org/W2137640092","https://openalex.org/W2142481636","https://openalex.org/W2143785320","https://openalex.org/W2150982097","https://openalex.org/W2156069601","https://openalex.org/W2156795218","https://openalex.org/W2165096662","https://openalex.org/W2167422369","https://openalex.org/W2167872834","https://openalex.org/W2195272949","https://openalex.org/W2278931469","https://openalex.org/W2404985861","https://openalex.org/W2499034616","https://openalex.org/W2546583781","https://openalex.org/W2585143793","https://openalex.org/W2593929352","https://openalex.org/W2789691266","https://openalex.org/W2804374696","https://openalex.org/W2885031085","https://openalex.org/W2892026695","https://openalex.org/W2894334670","https://openalex.org/W2939371250","https://openalex.org/W2944491379","https://openalex.org/W2960400920","https://openalex.org/W2989682680","https://openalex.org/W4233002563","https://openalex.org/W6646578456"],"related_works":["https://openalex.org/W607265431","https://openalex.org/W4293317192","https://openalex.org/W4211055344","https://openalex.org/W1987558533","https://openalex.org/W2080541313","https://openalex.org/W2617121621","https://openalex.org/W2341788971","https://openalex.org/W4245759645","https://openalex.org/W1480590214","https://openalex.org/W3184604576"],"abstract_inverted_index":{"Purpose":[0],"Narrative":[1],"comments":[2,25,148],"about":[3],"dentists":[4,38],"on":[5,43,105],"physician":[6],"review":[7,192],"sites":[8],"have":[9],"been":[10],"documented":[11],"to":[12,58,87,133,158,181],"increasingly":[13],"influence":[14],"people's":[15],"selection":[16],"of":[17,29,46,62,145,171,174,188],"their":[18,35],"dentists.":[19],"From":[20],"a":[21,27,100,164,169],"communication":[22,31],"standpoint,":[23],"these":[24],"are":[26,156],"type":[28],"narrative":[30,69,72,125,147,152,189],"that":[32,99],"people":[33],"share":[34],"experiences":[36],"with":[37],"by":[39,114,123,149],"telling":[40],"stories.":[41],"Based":[42],"the":[44,60,89,109,134,183,186],"frameworks":[45],"rhetoric":[47],"structure":[48,70,153],"theory":[49],"and":[50,71,92,116,127,154,179],"extended":[51],"elaborated":[52],"likelihood":[53],"model,":[54],"this":[55,197],"study":[56,131],"aimed":[57],"examine":[59,88],"effects":[61,112,120,187],"such":[63],"storytelling":[64],"from":[65],"two":[66,138,172],"perspectives":[67],"including":[68],"focus.":[73],"Design/methodology/approach":[74],"A":[75],"4":[76],"(narrative":[77,81],"structure)":[78],"\u00d7":[79],"2":[80],"focus)":[82],"between-subjects":[83],"experiment":[84],"was":[85],"conducted":[86],"proposed":[90],"hypotheses":[91],"research":[93],"questions":[94],"Findings":[95],"The":[96,193],"results":[97],"showed":[98],"one-sided":[101],"comprehensive":[102],"comment":[103],"focusing":[104],"technical":[106],"competence":[107],"generated":[108],"strongest":[110],"persuasion":[111],"measured":[113],"attitude":[115],"behavioral":[117],"intention.":[118],"These":[119],"were":[121],"mediated":[122],"perceived":[124],"credibility":[126],"enjoyment.":[128],"Originality/value":[129],"This":[130],"contributes":[132],"extant":[135],"literature":[136],"in":[137],"ways.":[139],"First,":[140],"it":[141,167],"extends":[142],"previous":[143],"studies":[144],"online":[146],"showing":[150],"which":[151],"focus":[155],"deemed":[157],"be":[159],"more":[160],"persuasive":[161],"when":[162],"selecting":[163],"dentist.":[165],"Second,":[166],"offers":[168],"test":[170],"routes":[173],"information":[175],"processing":[176],"(i.e.":[177],"cognitive":[178],"experiential)":[180],"understand":[182],"mechanism":[184],"underlying":[185],"comments.":[190],"Peer":[191],"peer-review":[194],"history":[195],"for":[196],"article":[198],"is":[199],"available":[200],"at:":[201],"https://publons.com/publon/10.1108/OIR-08-2020-0359":[202]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1}],"updated_date":"2026-06-26T08:34:08.712188","created_date":"2025-10-10T00:00:00"}
