{"id":"https://openalex.org/W2038522727","doi":"https://doi.org/10.1108/oir-06-2012-0099","title":"User satisfaction with portals: testing for factorial validity and invariance across age groups","display_name":"User satisfaction with portals: testing for factorial validity and invariance across age groups","publication_year":2013,"publication_date":"2013-09-23","ids":{"openalex":"https://openalex.org/W2038522727","doi":"https://doi.org/10.1108/oir-06-2012-0099","mag":"2038522727"},"language":"en","primary_location":{"id":"doi:10.1108/oir-06-2012-0099","is_oa":false,"landing_page_url":"https://doi.org/10.1108/oir-06-2012-0099","pdf_url":null,"source":{"id":"https://openalex.org/S931548824","display_name":"Online Information Review","issn_l":"1468-4527","issn":["1468-4527","1468-4535"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Online Information Review","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5034147991","display_name":"Misook Heo","orcid":"https://orcid.org/0000-0001-8871-1779"},"institutions":[{"id":"https://openalex.org/I165102784","display_name":"Duquesne University","ror":"https://ror.org/02336z538","country_code":"US","type":"education","lineage":["https://openalex.org/I165102784"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Misook Heo","raw_affiliation_strings":["Instructional Technology Program, Duquesne University, Pittsburgh, Pennsylvania, USA","(Instructional Technology Program, Duquesne University, Pittsburgh, Pennsylvania, USA)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Instructional Technology Program, Duquesne University, Pittsburgh, Pennsylvania, USA","institution_ids":["https://openalex.org/I165102784"]},{"raw_affiliation_string":"(Instructional Technology Program, Duquesne University, Pittsburgh, Pennsylvania, USA)","institution_ids":["https://openalex.org/I165102784"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5034147991"],"corresponding_institution_ids":["https://openalex.org/I165102784"],"apc_list":null,"apc_paid":null,"fwci":0.8356,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.83851836,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":95},"biblio":{"volume":"37","issue":"5","first_page":"804","last_page":"820"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9951000213623047,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/confirmatory-factor-analysis","display_name":"Confirmatory factor analysis","score":0.5983380675315857},{"id":"https://openalex.org/keywords/cultural-heritage","display_name":"Cultural heritage","score":0.5244974493980408},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.5060634016990662},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.47231078147888184},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.44613462686538696},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.42149579524993896},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.4202967882156372},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.41535985469818115},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.41009190678596497},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.31463927030563354},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.28645455837249756},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.286005437374115},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.16287535429000854},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.15568900108337402},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.08558496832847595},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.07901895046234131}],"concepts":[{"id":"https://openalex.org/C40722632","wikidata":"https://www.wikidata.org/wiki/Q5160137","display_name":"Confirmatory factor analysis","level":3,"score":0.5983380675315857},{"id":"https://openalex.org/C60671577","wikidata":"https://www.wikidata.org/wiki/Q210272","display_name":"Cultural heritage","level":2,"score":0.5244974493980408},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5060634016990662},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.47231078147888184},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.44613462686538696},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.42149579524993896},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.4202967882156372},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.41535985469818115},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.41009190678596497},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.31463927030563354},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.28645455837249756},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.286005437374115},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.16287535429000854},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.15568900108337402},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.08558496832847595},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.07901895046234131},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/oir-06-2012-0099","is_oa":false,"landing_page_url":"https://doi.org/10.1108/oir-06-2012-0099","pdf_url":null,"source":{"id":"https://openalex.org/S931548824","display_name":"Online Information Review","issn_l":"1468-4527","issn":["1468-4527","1468-4535"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Online Information Review","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.75,"display_name":"Sustainable cities and communities","id":"https://metadata.un.org/sdg/11"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":78,"referenced_works":["https://openalex.org/W167416500","https://openalex.org/W1481494289","https://openalex.org/W1492017688","https://openalex.org/W1537691903","https://openalex.org/W1567491469","https://openalex.org/W1683742771","https://openalex.org/W1689771227","https://openalex.org/W1721421031","https://openalex.org/W1809337578","https://openalex.org/W1965410815","https://openalex.org/W1966188439","https://openalex.org/W1973424888","https://openalex.org/W1975322779","https://openalex.org/W1979104486","https://openalex.org/W1979670435","https://openalex.org/W1979741090","https://openalex.org/W1983452407","https://openalex.org/W1988044424","https://openalex.org/W1989775047","https://openalex.org/W1990172241","https://openalex.org/W1992567726","https://openalex.org/W2004291985","https://openalex.org/W2005532382","https://openalex.org/W2012262466","https://openalex.org/W2012655168","https://openalex.org/W2013448131","https://openalex.org/W2018201949","https://openalex.org/W2019032942","https://openalex.org/W2020413715","https://openalex.org/W2021049023","https://openalex.org/W2024934382","https://openalex.org/W2026368098","https://openalex.org/W2033064661","https://openalex.org/W2033384279","https://openalex.org/W2033943395","https://openalex.org/W2034182670","https://openalex.org/W2035439253","https://openalex.org/W2042922813","https://openalex.org/W2045397480","https://openalex.org/W2049422540","https://openalex.org/W2052369378","https://openalex.org/W2052783698","https://openalex.org/W2054879616","https://openalex.org/W2055192033","https://openalex.org/W2057012437","https://openalex.org/W2061778024","https://openalex.org/W2071666535","https://openalex.org/W2074486765","https://openalex.org/W2081477027","https://openalex.org/W2089871805","https://openalex.org/W2089895078","https://openalex.org/W2100182934","https://openalex.org/W2101699735","https://openalex.org/W2102710958","https://openalex.org/W2105512501","https://openalex.org/W2106438104","https://openalex.org/W2108985975","https://openalex.org/W2110498431","https://openalex.org/W2120155828","https://openalex.org/W2128734027","https://openalex.org/W2133619664","https://openalex.org/W2137493865","https://openalex.org/W2138752966","https://openalex.org/W2144847283","https://openalex.org/W2146549023","https://openalex.org/W2151694441","https://openalex.org/W2262130649","https://openalex.org/W2538924982","https://openalex.org/W2544334333","https://openalex.org/W2607657495","https://openalex.org/W2611897969","https://openalex.org/W2948928365","https://openalex.org/W3142444379","https://openalex.org/W3151380728","https://openalex.org/W4237289790","https://openalex.org/W4238505817","https://openalex.org/W4240969601","https://openalex.org/W6601175318"],"related_works":["https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W1558850179","https://openalex.org/W2751996392","https://openalex.org/W2007405091","https://openalex.org/W1578529736","https://openalex.org/W2753718075","https://openalex.org/W2380985200","https://openalex.org/W2894604641","https://openalex.org/W3166289147"],"abstract_inverted_index":{"Purpose":[0],"\u2013":[1,34,114,175],"The":[2,71,96,115,221],"goals":[3],"of":[4,13,17,58,73,77,79,151,157,210,256],"this":[5],"study":[6,213,222],"are":[7,166],"to":[8,22,30,185,218,233,243],"evaluate":[9],"the":[10,24,46,74,80,119,127,139,143,149,152,158,208,211,219,227],"factorial":[11],"validity":[12,72],"a":[14,53,86,215,231,249],"measurement":[15,36,88,98],"model":[16,37,89,99],"cultural":[18,54,134,200,239,245],"heritage":[19,55,135,201,240,246],"portals":[20,241,247],"and":[21,67,137,189],"test":[23],"model's":[25],"invariance":[26,104],"as":[27,163],"it":[28,178],"relates":[29],"user":[31,50,130,197,235],"satisfaction.":[32],"Design/methodology/approach":[33],"A":[35],"was":[38,83,90,100],"created":[39],"by":[40,229],"adapting":[41],"multiple":[42],"existing":[43,238],"scales":[44,82],"with":[45,52,60,64,109,199,204,237],"hypothesis":[47],"that":[48,118,138,177,251],"overall":[49],"satisfaction":[51,59,63,198,236],"portal":[56],"consists":[57],"data":[61],"quality,":[62],"service":[65],"quality":[66],"users'":[68,253],"technology":[69],"acceptance.":[70],"indicator":[75],"variables":[76],"each":[78,123],"adapted":[81],"tested,":[84,91],"then":[85,101],"combined":[87],"via":[92],"confirmatory":[93],"factor":[94,140],"analysis.":[95],"re-specified":[97],"tested":[102],"for":[103,182],"between":[105],"two":[106],"age":[107,146,172,206,257],"groups":[108],"increasingly":[110],"stringent":[111],"criteria.":[112],"Findings":[113],"analyses":[116],"indicated":[117],"three":[120],"frameworks":[121],"complement":[122],"other":[124],"in":[125,133,226,248],"assessing":[126],"factors":[128,195],"influencing":[129,196],"satisfaction,":[131,188,254],"especially":[132,203],"portals,":[136,202],"structure":[141],"is":[142,179],"same":[144],"across":[145,170],"groups,":[147],"confirming":[148],"findings":[150,209],"recent":[153],"online":[154],"trend:":[155],"some":[156],"key":[159],"internet":[160],"activities":[161],"such":[162],"information":[164],"consumption":[165],"becoming":[167],"uniformly":[168],"popular":[169],"different":[171,205],"groups.":[173],"Originality/value":[174],"Considering":[176],"not":[180],"usual":[181],"non-profit":[183],"organisations":[184],"assess":[186,234],"customer":[187],"there":[190],"exists":[191],"limited":[192],"literature":[193],"examining":[194],"populations,":[207],"current":[212],"provide":[214],"valuable":[216],"contribution":[217],"literature.":[220],"also":[223],"benefits":[224],"practitioners":[225],"field":[228],"providing":[230],"framework":[232],"and/or":[242],"build":[244],"way":[250],"increases":[252],"regardless":[255],"group.":[258]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2014,"cited_by_count":1}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}
