{"id":"https://openalex.org/W2518836296","doi":"https://doi.org/10.1108/lht-05-2016-0054","title":"Underutilisation of self-service libraries in Chinese cities","display_name":"Underutilisation of self-service libraries in Chinese cities","publication_year":2016,"publication_date":"2016-09-14","ids":{"openalex":"https://openalex.org/W2518836296","doi":"https://doi.org/10.1108/lht-05-2016-0054","mag":"2518836296"},"language":"en","primary_location":{"id":"doi:10.1108/lht-05-2016-0054","is_oa":false,"landing_page_url":"https://doi.org/10.1108/lht-05-2016-0054","pdf_url":null,"source":{"id":"https://openalex.org/S143568823","display_name":"Library Hi Tech","issn_l":"0737-8831","issn":["0737-8831","2054-166X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Library Hi Tech","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101870399","display_name":"Lihong Zhou","orcid":"https://orcid.org/0000-0002-9228-9723"},"institutions":[{"id":"https://openalex.org/I37461747","display_name":"Wuhan University","ror":"https://ror.org/033vjfk17","country_code":"CN","type":"education","lineage":["https://openalex.org/I37461747"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Lihong Zhou","raw_affiliation_strings":["School of Information Management, Wuhan University, Wuhan, China"],"affiliations":[{"raw_affiliation_string":"School of Information Management, Wuhan University, Wuhan, China","institution_ids":["https://openalex.org/I37461747"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5039871477","display_name":"Yaqian Song","orcid":"https://orcid.org/0000-0002-0204-6913"},"institutions":[{"id":"https://openalex.org/I37461747","display_name":"Wuhan University","ror":"https://ror.org/033vjfk17","country_code":"CN","type":"education","lineage":["https://openalex.org/I37461747"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yaqian Song","raw_affiliation_strings":["School of Information Management, Wuhan University, Wuhan, China"],"affiliations":[{"raw_affiliation_string":"School of Information Management, Wuhan University, Wuhan, China","institution_ids":["https://openalex.org/I37461747"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5069942996","display_name":"Tong Zhou","orcid":"https://orcid.org/0000-0001-7902-933X"},"institutions":[{"id":"https://openalex.org/I37461747","display_name":"Wuhan University","ror":"https://ror.org/033vjfk17","country_code":"CN","type":"education","lineage":["https://openalex.org/I37461747"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Tong Zhou","raw_affiliation_strings":["School of Information Management, Wuhan University, Wuhan, China"],"affiliations":[{"raw_affiliation_string":"School of Information Management, Wuhan University, Wuhan, China","institution_ids":["https://openalex.org/I37461747"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5101870399"],"corresponding_institution_ids":["https://openalex.org/I37461747"],"apc_list":null,"apc_paid":null,"fwci":3.1097,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.93443425,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"34","issue":"3","first_page":"521","last_page":"538"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9919000267982483,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9919000267982483,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12289","display_name":"Library Science and Administration","score":0.9830999970436096,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9653000235557556,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.6968203186988831},{"id":"https://openalex.org/keywords/popularity","display_name":"Popularity","score":0.6543408036231995},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6347392201423645},{"id":"https://openalex.org/keywords/thematic-analysis","display_name":"Thematic analysis","score":0.5517482757568359},{"id":"https://openalex.org/keywords/reading","display_name":"Reading (process)","score":0.5207726359367371},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.5087428689002991},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.48742368817329407},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.43990689516067505},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.4154951274394989},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.38280728459358215},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.34646573662757874},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2864420711994171},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.27330896258354187},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.240290105342865},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.1862943470478058},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.14896246790885925}],"concepts":[{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.6968203186988831},{"id":"https://openalex.org/C2780586970","wikidata":"https://www.wikidata.org/wiki/Q1357284","display_name":"Popularity","level":2,"score":0.6543408036231995},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6347392201423645},{"id":"https://openalex.org/C74196892","wikidata":"https://www.wikidata.org/wiki/Q7781188","display_name":"Thematic analysis","level":3,"score":0.5517482757568359},{"id":"https://openalex.org/C554936623","wikidata":"https://www.wikidata.org/wiki/Q199657","display_name":"Reading (process)","level":2,"score":0.5207726359367371},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.5087428689002991},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.48742368817329407},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.43990689516067505},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.4154951274394989},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.38280728459358215},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.34646573662757874},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2864420711994171},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.27330896258354187},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.240290105342865},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.1862943470478058},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.14896246790885925},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/lht-05-2016-0054","is_oa":false,"landing_page_url":"https://doi.org/10.1108/lht-05-2016-0054","pdf_url":null,"source":{"id":"https://openalex.org/S143568823","display_name":"Library Hi Tech","issn_l":"0737-8831","issn":["0737-8831","2054-166X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Library Hi Tech","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","score":0.5199999809265137,"display_name":"Quality Education"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":17,"referenced_works":["https://openalex.org/W1491246246","https://openalex.org/W1505999675","https://openalex.org/W1560074457","https://openalex.org/W1603829100","https://openalex.org/W1905628039","https://openalex.org/W2000850957","https://openalex.org/W2013143296","https://openalex.org/W2015284132","https://openalex.org/W2048963431","https://openalex.org/W2076514330","https://openalex.org/W2141951329","https://openalex.org/W2272607117","https://openalex.org/W2354922533","https://openalex.org/W2360939122","https://openalex.org/W2365603252","https://openalex.org/W2377613528","https://openalex.org/W2379647075"],"related_works":["https://openalex.org/W2041415459","https://openalex.org/W2593155302","https://openalex.org/W2072812638","https://openalex.org/W3126095231","https://openalex.org/W2352855287","https://openalex.org/W2368605798","https://openalex.org/W4200071106","https://openalex.org/W2378906650","https://openalex.org/W2384288445","https://openalex.org/W2382526412"],"abstract_inverted_index":{"Purpose":[0],"Self-service":[1],"libraries":[2],"(SSLs)":[3],"have":[4],"been":[5],"regarded":[6],"as":[7,114],"an":[8,92],"effective":[9],"approach":[10,94],"to":[11,16,73,152,199,210,232,236],"provide":[12,34,255],"convenient":[13],"book":[14,30,43,48],"services":[15,57,84,103,180],"the":[17,77,80,106,115,164,172,176,184,191,201,238],"enormously":[18],"large":[19],"populations":[20],"of":[21,37,69,79,82,109,167,171,178,186,193,205,240],"China\u2019s":[22],"cities.":[23,87],"These":[24],"SSLs":[25],"are":[26,58,65],"in":[27,85,104,118,155,250],"fact":[28],"automatic":[29],"service":[31,161],"machines,":[32],"which":[33,119,216],"a":[35,96,144,187],"combination":[36],"services,":[38],"including":[39],"reading":[40],"card":[41],"issuing,":[42],"lending":[44],"and":[45,47,50,64,75,95,125,127,132,163,190,196,203,219,225,258],"returning,":[46],"reservations":[49],"collection.":[51],"However,":[52],"despite":[53],"acclaimed":[54],"success,":[55],"SSL":[56,83,102,123,179,248],"not":[59],"well":[60],"received":[61],"by":[62],"patrons":[63,129],"underutilised.":[66],"The":[67,101,138,149],"purpose":[68],"this":[70,244,252],"paper":[71],"is":[72,208],"identify":[74],"understand":[76],"causes":[78,154],"underutilisation":[81,177],"Chinese":[86],"Design/methodology/approach":[88],"This":[89,229],"study":[90,98,230,245],"adopted":[91,113],"inductive":[93],"case":[97,116],"research":[99,253],"design.":[100],"Wuhan,":[105],"capital":[107],"city":[108],"Hubei":[110],"Province,":[111],"were":[112,130,141],"study,":[117],"20":[120],"public":[121],"librarians,":[122],"workers":[124],"managers,":[126],"library":[128],"approached":[131],"interviewed":[133],"using":[134,143],"semi-structured":[135],"question":[136],"scripts.":[137],"interview":[139],"data":[140],"analysed":[142],"thematic":[145],"analysis":[146,150],"approach.":[147],"Findings":[148],"pointed":[151],"13":[153],"three":[156],"main":[157],"themes:":[158],"management":[159,213],"problems,":[160],"limitations,":[162],"implicit":[165],"role":[166],"government.":[168],"Further":[169],"conceptualisation":[170],"findings":[173],"revealed":[174],"that":[175,260],"has":[181],"resulted":[182],"from":[183],"absence":[185],"patron-centric":[188,212],"perspective":[189],"negligence":[192],"patrons\u2019":[194,217],"needs":[195,218],"requirements.":[197],"Therefore,":[198],"increase":[200],"popularity":[202],"usage":[204,239],"SSLs,":[206],"it":[207],"necessary":[209],"develop":[211,233],"mechanisms":[214],"through":[215],"requirements":[220],"can":[221,254,261],"be":[222,262],"effectively":[223],"understood":[224],"responded":[226],"to.":[227],"Originality/value":[228],"aims":[231],"specific":[234],"suggestions":[235,257],"improve":[237],"SSLs.":[241],"Furthermore,":[242],"although":[243],"focuses":[246],"on":[247],"development":[249],"China,":[251],"useful":[256],"implications":[259],"shared":[263],"across":[264],"international":[265],"borders.":[266]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2017,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
