{"id":"https://openalex.org/W3181773666","doi":"https://doi.org/10.1108/lht-01-2021-0031","title":"A comprehensive study of the role of cloud computing on the information technology infrastructure library (ITIL) processes","display_name":"A comprehensive study of the role of cloud computing on the information technology infrastructure library (ITIL) processes","publication_year":2021,"publication_date":"2021-07-08","ids":{"openalex":"https://openalex.org/W3181773666","doi":"https://doi.org/10.1108/lht-01-2021-0031","mag":"3181773666"},"language":"en","primary_location":{"id":"doi:10.1108/lht-01-2021-0031","is_oa":false,"landing_page_url":"https://doi.org/10.1108/lht-01-2021-0031","pdf_url":null,"source":{"id":"https://openalex.org/S143568823","display_name":"Library Hi Tech","issn_l":"0737-8831","issn":["0737-8831","2054-166X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Library Hi Tech","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Dayu Wang","orcid":null},"institutions":[{"id":"https://openalex.org/I4210093674","display_name":"Zhoukou Normal University","ror":"https://ror.org/00jjkh886","country_code":"CN","type":"education","lineage":["https://openalex.org/I4210093674"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Dayu Wang","raw_affiliation_strings":["School of Economics and Management, Zhoukou Normal University, Zhoukou, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Economics and Management, Zhoukou Normal University, Zhoukou, China","institution_ids":["https://openalex.org/I4210093674"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5006296169","display_name":"Daojun Zhong","orcid":null},"institutions":[{"id":"https://openalex.org/I4210093674","display_name":"Zhoukou Normal University","ror":"https://ror.org/00jjkh886","country_code":"CN","type":"education","lineage":["https://openalex.org/I4210093674"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Daojun Zhong","raw_affiliation_strings":["School of Economics and Management, Zhoukou Normal University, Zhoukou, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Economics and Management, Zhoukou Normal University, Zhoukou, China","institution_ids":["https://openalex.org/I4210093674"]}]},{"author_position":"last","author":{"id":null,"display_name":"Liang Li","orcid":"https://orcid.org/0000-0001-6926-8169"},"institutions":[{"id":"https://openalex.org/I902764099","display_name":"SEGi University","ror":"https://ror.org/05crr5s63","country_code":"MY","type":"education","lineage":["https://openalex.org/I902764099"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Liang Li","raw_affiliation_strings":["SEGI University, Petaling Jaya, Selangor, Malaysia"],"raw_orcid":"https://orcid.org/0000-0001-6926-8169","affiliations":[{"raw_affiliation_string":"SEGI University, Petaling Jaya, Selangor, Malaysia","institution_ids":["https://openalex.org/I902764099"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4210093674"],"apc_list":null,"apc_paid":null,"fwci":8.2576,"has_fulltext":false,"cited_by_count":46,"citation_normalized_percentile":{"value":0.97540886,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":100},"biblio":{"volume":"40","issue":"6","first_page":"1954","last_page":"1975"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11614","display_name":"Cloud Data Security Solutions","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11614","display_name":"Cloud Data Security Solutions","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10101","display_name":"Cloud Computing and Resource Management","score":0.9951000213623047,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10273","display_name":"IoT and Edge/Fog Computing","score":0.9907000064849854,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/information-technology-infrastructure-library","display_name":"Information Technology Infrastructure Library","score":0.9741684198379517},{"id":"https://openalex.org/keywords/financial-management-for-it-services","display_name":"Financial management for IT services","score":0.8388897180557251},{"id":"https://openalex.org/keywords/cloud-computing","display_name":"Cloud computing","score":0.7031049132347107},{"id":"https://openalex.org/keywords/incident-management","display_name":"Incident management","score":0.6276017427444458},{"id":"https://openalex.org/keywords/it-service-management","display_name":"IT service management","score":0.6089435815811157},{"id":"https://openalex.org/keywords/itil-security-management","display_name":"ITIL security management","score":0.5931094884872437},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.572638750076294},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5451866388320923},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.45700395107269287},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4233514070510864},{"id":"https://openalex.org/keywords/it-portfolio-management","display_name":"IT portfolio management","score":0.41159766912460327},{"id":"https://openalex.org/keywords/information-technology","display_name":"Information technology","score":0.4102822542190552},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.3633285164833069},{"id":"https://openalex.org/keywords/cloud-computing-security","display_name":"Cloud computing security","score":0.283859521150589},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2802653908729553},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.2780563235282898},{"id":"https://openalex.org/keywords/systems-engineering","display_name":"Systems engineering","score":0.1662394106388092},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1519101858139038},{"id":"https://openalex.org/keywords/project-management","display_name":"Project management","score":0.11457690596580505},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.06541183590888977}],"concepts":[{"id":"https://openalex.org/C201359696","wikidata":"https://www.wikidata.org/wiki/Q152361","display_name":"Information Technology Infrastructure Library","level":3,"score":0.9741684198379517},{"id":"https://openalex.org/C64060820","wikidata":"https://www.wikidata.org/wiki/Q5449727","display_name":"Financial management for IT services","level":5,"score":0.8388897180557251},{"id":"https://openalex.org/C79974875","wikidata":"https://www.wikidata.org/wiki/Q483639","display_name":"Cloud computing","level":2,"score":0.7031049132347107},{"id":"https://openalex.org/C2780952636","wikidata":"https://www.wikidata.org/wiki/Q13479512","display_name":"Incident management","level":2,"score":0.6276017427444458},{"id":"https://openalex.org/C2776664667","wikidata":"https://www.wikidata.org/wiki/Q1481411","display_name":"IT service management","level":4,"score":0.6089435815811157},{"id":"https://openalex.org/C114351632","wikidata":"https://www.wikidata.org/wiki/Q5974820","display_name":"ITIL security management","level":5,"score":0.5931094884872437},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.572638750076294},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5451866388320923},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.45700395107269287},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4233514070510864},{"id":"https://openalex.org/C179886680","wikidata":"https://www.wikidata.org/wiki/Q5975206","display_name":"IT portfolio management","level":5,"score":0.41159766912460327},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.4102822542190552},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.3633285164833069},{"id":"https://openalex.org/C184842701","wikidata":"https://www.wikidata.org/wiki/Q370563","display_name":"Cloud computing security","level":3,"score":0.283859521150589},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2802653908729553},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.2780563235282898},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.1662394106388092},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1519101858139038},{"id":"https://openalex.org/C15952604","wikidata":"https://www.wikidata.org/wiki/Q179012","display_name":"Project management","level":2,"score":0.11457690596580505},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.06541183590888977},{"id":"https://openalex.org/C117110713","wikidata":"https://www.wikidata.org/wiki/Q3394676","display_name":"Network security policy","level":4,"score":0.0},{"id":"https://openalex.org/C103377522","wikidata":"https://www.wikidata.org/wiki/Q3493999","display_name":"Security information and event management","level":4,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C73938075","wikidata":"https://www.wikidata.org/wiki/Q2858767","display_name":"Application portfolio management","level":4,"score":0.0},{"id":"https://openalex.org/C74510933","wikidata":"https://www.wikidata.org/wiki/Q1936145","display_name":"Project portfolio management","level":3,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/lht-01-2021-0031","is_oa":false,"landing_page_url":"https://doi.org/10.1108/lht-01-2021-0031","pdf_url":null,"source":{"id":"https://openalex.org/S143568823","display_name":"Library Hi Tech","issn_l":"0737-8831","issn":["0737-8831","2054-166X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Library Hi Tech","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.6200000047683716,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":40,"referenced_works":["https://openalex.org/W183961214","https://openalex.org/W302128019","https://openalex.org/W1136523252","https://openalex.org/W1968102441","https://openalex.org/W2002363754","https://openalex.org/W2017126829","https://openalex.org/W2090072113","https://openalex.org/W2106956101","https://openalex.org/W2112599320","https://openalex.org/W2118328848","https://openalex.org/W2146773231","https://openalex.org/W2160262242","https://openalex.org/W2162411541","https://openalex.org/W2314425119","https://openalex.org/W2321717379","https://openalex.org/W2404862231","https://openalex.org/W2414132028","https://openalex.org/W2568323524","https://openalex.org/W2592354878","https://openalex.org/W2610956211","https://openalex.org/W2613368876","https://openalex.org/W2725901772","https://openalex.org/W2764316765","https://openalex.org/W2766521509","https://openalex.org/W2797804613","https://openalex.org/W2799849619","https://openalex.org/W2886008498","https://openalex.org/W2899048539","https://openalex.org/W2900978192","https://openalex.org/W2904273384","https://openalex.org/W2964476454","https://openalex.org/W2986264121","https://openalex.org/W2990029178","https://openalex.org/W3008366101","https://openalex.org/W3015140004","https://openalex.org/W3021571372","https://openalex.org/W3033885869","https://openalex.org/W3080488869","https://openalex.org/W3092422094","https://openalex.org/W3113701471"],"related_works":["https://openalex.org/W2477103519","https://openalex.org/W2095516943","https://openalex.org/W2273313785","https://openalex.org/W2295362659","https://openalex.org/W1996112973","https://openalex.org/W2979662640","https://openalex.org/W2017505209","https://openalex.org/W1543750294","https://openalex.org/W1583567951","https://openalex.org/W817300085"],"abstract_inverted_index":{"Purpose":[0],"Information":[1],"technology":[2],"infrastructure":[3,167,426],"library":[4],"(ITIL)":[5],"is":[6,168,348,449],"a":[7,73,126,179,202,308,422,457],"commonly":[8],"utilized":[9,31],"IT":[10,17,37,56,121,138,146,157,260,318,355],"service":[11,38,122,147,236,239,329,404],"management":[12,39,60,123,136],"execution":[13,191,248],"technique":[14],"that":[15,124,220,280,299,461],"helps":[16,462],"services":[18,99,158,401],"to":[19,32,71,90,217,243,267,288,311,367,428],"be":[20,294,301,362,475],"planned,":[21],"designed,":[22],"selected,":[23],"operated":[24],"and":[25,41,58,96,110,142,237,249,313,323,331,339,375,406,430,446,467,481],"continuously":[26],"improved.":[27],"ITIL":[28,84,114,254,263,278,306,444,470,478],"procedures":[29,40,338],"are":[30,102,229,384],"measure":[33],"the":[34,45,77,83,94,98,135,150,153,163,174,244,253,257,270,295,326,369,373,411,450],"efficiency":[35],"of":[36,49,76,79,128,137,165,178,188,205,210,247,328,377,398,413,434,452],"their":[42,403],"association":[43],"with":[44,108,145,159,251,256,410,441],"accelerated":[46],"system":[47],"development":[48],"cloud":[50,63,80,171,189,235,238,291,315,321,399,414,425,435],"systems.":[51],"The":[52,113,194,392,417],"challenges":[53],"faced":[54],"in":[55,93,106,192,207,224,231,365,387,469],"deployment":[57,279],"maintenance":[59],"significantly":[61],"restrict":[62],"computing":[64,81,190,400,415,436],"services'":[65],"reliability.":[66],"Therefore,":[67],"this":[68,208,225,304,388,453,472],"article":[69,473],"aims":[70],"review":[72,182],"comprehensive":[74,203],"study":[75,206,393],"role":[78,164],"on":[82,134,162,372],"processes.":[85],"Design/methodology/approach":[86],"Each":[87],"enterprise":[88,166],"strives":[89],"stay":[91],"competitive":[92],"market":[95],"offers":[97,307],"its":[100],"consumers":[101],"looking":[103],"for,":[104],"all":[105],"line":[107],"cost-effectiveness":[109],"client":[111],"needs.":[112],"framework":[115,460],"provides":[116],"best":[117],"practice":[118],"guidance":[119],"for":[120,277,285,424,477],"includes":[125],"collection":[127],"ample":[129],"publications":[130],"supplying":[131],"detailed":[132],"guidelines":[133],"functions,":[139],"processes,":[140],"responsibilities":[141],"roles":[143],"associated":[144],"management.":[148],"On":[149],"other":[151],"hand,":[152],"way":[154],"companies":[155,463],"employ":[156],"an":[160],"effect":[161],"altered":[169],"by":[170,335],"computing.":[172],"Hence,":[173],"investigation":[175],"makes":[176],"utilization":[177],"systematic":[180],"literature":[181],"(SLR)":[183],"detailing":[184],"crucial":[185],"success":[186,284],"factors":[187],"ITIL.":[193,379],"authors":[195],"have":[196,221],"recognized":[197],"35":[198],"valuable":[199],"contributions,":[200],"providing":[201],"view":[204],"field,":[209],"which":[211],"22":[212],"papers":[213],"were":[214],"found":[215],"according":[216],"some":[218],"filters":[219],"been":[222],"analyzed":[223],"article.":[226,305,389],"Selected":[227],"articles":[228,383],"presented":[230],"two":[232],"groups,":[233],"including":[234],"providers.":[240],"Findings":[241],"Owing":[242],"overall":[245],"expense":[246],"problems":[250],"combining":[252],"approach":[255],"existing":[258],"organizational":[259],"strategic":[261],"strategy,":[262],"adoption":[264],"has":[265],"begun":[266],"wane":[268],"over":[269],"last":[271],"few":[272],"years.":[273],"An":[274,439],"established":[275],"methodology":[276],"will":[281,293,319,419],"assure":[282],"long-term":[283],"those":[286],"wanting":[287],"use":[289],"private":[290],"procurement":[292],"most":[296],"important":[297],"inference":[298],"can":[300],"taken":[302],"from":[303,443],"perfect":[309],"platform":[310],"execute":[312],"support":[314],"applications":[316],"effectively.":[317],"prevent":[320],"sprawl":[322],"instability,":[324],"reduce":[325],"likelihood":[327],"interruption":[330],"optimize":[332],"customer":[333,408],"loyalty":[334],"merging":[336],"humans,":[337],"technologies":[340],"into":[341],"hybrid":[342],"environments.":[343],"Research":[344],"limitations/implications":[345],"This":[346],"survey":[347],"more":[349,458],"aimed":[350],"at":[351],"specialists":[352],"such":[353],"as":[354],"experts;":[356],"so,":[357],"further":[358],"evaluations":[359],"must":[360],"also":[361,420],"carried":[363],"out":[364],"order":[366],"understand":[368],"company's":[370],"views":[371],"risks":[374],"advantages":[376],"adopting":[378],"In":[380],"addition,":[381],"non-English":[382],"not":[385],"discussed":[386],"Practical":[390],"implications":[391],"outcomes":[394,418],"would":[395,474],"help":[396],"suppliers":[397],"assess":[402,429],"quality":[405,412],"ensure":[407],"satisfaction":[409],"services.":[416,437],"supply":[421],"reference":[423],"customers":[427],"choose":[431],"various":[432],"kinds":[433],"Originality/value":[438],"SLR":[440],"perspectives":[442],"professionals":[445],"business":[447],"studies":[448],"benefit":[451],"report.":[454],"By":[455],"offering":[456],"thorough":[459],"achieve":[464],"efficiency,":[465],"effectiveness":[466],"creativity":[468],"execution,":[471],"useful":[476],"clients,":[479],"decision-makers":[480],"developers.":[482]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":15},{"year":2024,"cited_by_count":10},{"year":2023,"cited_by_count":15},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
