{"id":"https://openalex.org/W2026550608","doi":"https://doi.org/10.1108/k-05-2014-0101","title":"Antecedents of user satisfaction with ERP systems: mediation analyses","display_name":"Antecedents of user satisfaction with ERP systems: mediation analyses","publication_year":2015,"publication_date":"2015-01-12","ids":{"openalex":"https://openalex.org/W2026550608","doi":"https://doi.org/10.1108/k-05-2014-0101","mag":"2026550608"},"language":"en","primary_location":{"id":"doi:10.1108/k-05-2014-0101","is_oa":false,"landing_page_url":"https://doi.org/10.1108/k-05-2014-0101","pdf_url":null,"source":{"id":"https://openalex.org/S168682784","display_name":"Kybernetes","issn_l":"0368-492X","issn":["0368-492X","1758-7883"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Kybernetes","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5011504673","display_name":"Ibrahim M. Al\u2010Jabri","orcid":"https://orcid.org/0000-0002-2217-5675"},"institutions":[{"id":"https://openalex.org/I134085113","display_name":"King Fahd University of Petroleum and Minerals","ror":"https://ror.org/03yez3163","country_code":"SA","type":"education","lineage":["https://openalex.org/I134085113"]}],"countries":["SA"],"is_corresponding":true,"raw_author_name":"Ibrahim M. Al-Jabri","raw_affiliation_strings":["Department of Accounting and Management Information Systems, King Fahd University Of Petroleum and Minerals, Dhahran, Saudi Arabia","(Department of Accounting and Management Information Systems, King Fahd University Of Petroleum and Minerals, Dhahran, Saudi Arabia)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Accounting and Management Information Systems, King Fahd University Of Petroleum and Minerals, Dhahran, Saudi Arabia","institution_ids":["https://openalex.org/I134085113"]},{"raw_affiliation_string":"(Department of Accounting and Management Information Systems, King Fahd University Of Petroleum and Minerals, Dhahran, Saudi Arabia)","institution_ids":["https://openalex.org/I134085113"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5011504673"],"corresponding_institution_ids":["https://openalex.org/I134085113"],"apc_list":null,"apc_paid":null,"fwci":5.6033,"has_fulltext":false,"cited_by_count":29,"citation_normalized_percentile":{"value":0.95138347,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":"44","issue":"1","first_page":"107","last_page":"123"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11437","display_name":"Digital Platforms and Economics","score":0.9929999709129333,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/mediation","display_name":"Mediation","score":0.7386361360549927},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.688452422618866},{"id":"https://openalex.org/keywords/sample","display_name":"Sample (material)","score":0.575541615486145},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5397475957870483},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"User satisfaction","score":0.5116501450538635},{"id":"https://openalex.org/keywords/test","display_name":"Test (biology)","score":0.5105836987495422},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.5021274089813232},{"id":"https://openalex.org/keywords/variance","display_name":"Variance (accounting)","score":0.4895544946193695},{"id":"https://openalex.org/keywords/salient","display_name":"Salient","score":0.4865368902683258},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.4585033059120178},{"id":"https://openalex.org/keywords/applied-psychology","display_name":"Applied psychology","score":0.3657548427581787},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3418455123901367},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2292272448539734},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.21700289845466614},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.1203123927116394}],"concepts":[{"id":"https://openalex.org/C179420905","wikidata":"https://www.wikidata.org/wiki/Q223871","display_name":"Mediation","level":2,"score":0.7386361360549927},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.688452422618866},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.575541615486145},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5397475957870483},{"id":"https://openalex.org/C3017893058","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"User satisfaction","level":2,"score":0.5116501450538635},{"id":"https://openalex.org/C2777267654","wikidata":"https://www.wikidata.org/wiki/Q3519023","display_name":"Test (biology)","level":2,"score":0.5105836987495422},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5021274089813232},{"id":"https://openalex.org/C196083921","wikidata":"https://www.wikidata.org/wiki/Q7915758","display_name":"Variance (accounting)","level":2,"score":0.4895544946193695},{"id":"https://openalex.org/C2780719617","wikidata":"https://www.wikidata.org/wiki/Q1030752","display_name":"Salient","level":2,"score":0.4865368902683258},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.4585033059120178},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.3657548427581787},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3418455123901367},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2292272448539734},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.21700289845466614},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.1203123927116394},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/k-05-2014-0101","is_oa":false,"landing_page_url":"https://doi.org/10.1108/k-05-2014-0101","pdf_url":null,"source":{"id":"https://openalex.org/S168682784","display_name":"Kybernetes","issn_l":"0368-492X","issn":["0368-492X","1758-7883"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Kybernetes","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":43,"referenced_works":["https://openalex.org/W119818611","https://openalex.org/W1555037033","https://openalex.org/W1582532569","https://openalex.org/W1663835369","https://openalex.org/W1721421031","https://openalex.org/W1791587663","https://openalex.org/W1963514019","https://openalex.org/W1971440513","https://openalex.org/W1975603293","https://openalex.org/W1987258130","https://openalex.org/W1990213179","https://openalex.org/W1991949792","https://openalex.org/W1995815872","https://openalex.org/W1999945172","https://openalex.org/W2002398380","https://openalex.org/W2008831439","https://openalex.org/W2013428904","https://openalex.org/W2015965143","https://openalex.org/W2018029625","https://openalex.org/W2021501732","https://openalex.org/W2023098988","https://openalex.org/W2039910258","https://openalex.org/W2041748119","https://openalex.org/W2050243364","https://openalex.org/W2050515859","https://openalex.org/W2064540609","https://openalex.org/W2065208013","https://openalex.org/W2093313829","https://openalex.org/W2094492276","https://openalex.org/W2104198702","https://openalex.org/W2110648277","https://openalex.org/W2112076495","https://openalex.org/W2113976876","https://openalex.org/W2116305749","https://openalex.org/W2158510804","https://openalex.org/W2164854313","https://openalex.org/W2168569455","https://openalex.org/W2169737976","https://openalex.org/W2170551713","https://openalex.org/W2187420366","https://openalex.org/W4235678817","https://openalex.org/W4292811746","https://openalex.org/W6663000568"],"related_works":["https://openalex.org/W2041415459","https://openalex.org/W2593155302","https://openalex.org/W2072812638","https://openalex.org/W3126095231","https://openalex.org/W2352855287","https://openalex.org/W4200071106","https://openalex.org/W2378906650","https://openalex.org/W2384288445","https://openalex.org/W2382526412","https://openalex.org/W2347474189"],"abstract_inverted_index":{"Purpose":[0],"\u2013":[1,65,113,168,208],"The":[2,89,114,128,169],"purpose":[3],"of":[4,12,44,50,58,75,121,171,204,214,232,239],"this":[5,172,244],"paper":[6],"is":[7,242],"to":[8,72,96,107,247],"investigate":[9],"the":[10,55,84,98,109,122,135,138,143,151,160,190,196,200,212,218,248,252,259],"impact":[11],"four":[13],"important":[14],"influencing":[15],"factors":[16,216],"on":[17,62],"user":[18,51,126],"satisfaction":[19,156,220,241],"with":[20],"an":[21,227],"in-house":[22],"developed":[23,69],"ERP":[24,77,85,125,197,205,219,240],"module":[25],"in":[26,33,83,124,184,221,226,258],"a":[27,73,186,222,233],"large":[28],"oil":[29,228],"and":[30,53,60,70,102,140,142,147,155,157,164,178,192,194,202],"gas":[31,230],"company":[32],"Saudi":[34],"Arabia.":[35],"It":[36],"explores":[37],"whether":[38],"communication":[39,179],"campaigns,":[40],"training,":[41],"benefits,":[42],"ease":[43],"use":[45],"(EoU)":[46],"are":[47],"key":[48],"antecedents":[49],"satisfaction,":[52],"examine":[54],"mediating":[56,110,253],"effects":[57,254],"EoU":[59,132,146,191],"benefits":[61,148,201],"satisfaction.":[63,127,165],"Design/methodology/approach":[64],"A":[66],"questionnaire":[67],"was":[68,94,105],"distributed":[71],"sample":[74],"104":[76],"users":[78],"who":[79],"were":[80],"actively":[81],"engaged":[82],"system":[86],"implementation":[87],"process.":[88],"partial":[90],"least":[91],"square":[92],"method":[93],"used":[95,106],"test":[97,108],"research":[99,116,238,261],"model.":[100],"Baron":[101],"Kenny\u2019s":[103],"approach":[104],"effects.":[111],"Findings":[112],"proposed":[115],"model":[117],"explained":[118],"62.7":[119],"percent":[120],"variance":[123],"results":[129],"showed":[130],"that":[131,175,188],"fully":[133,149],"mediates":[134],"relationship":[136,152,161],"between":[137,153,162],"training":[139,154,176],"communications":[141,163],"benefits.":[144],"Both":[145],"mediate":[150,159],"partially":[158],"Practical":[166],"implications":[167],"findings":[170],"study":[173,210,245],"imply":[174],"programs":[177],"campaigns":[180],"should":[181],"be":[182],"designed":[183],"such":[185],"way":[187],"foster":[189],"convey":[193],"convince":[195],"stakeholders":[198],"about":[199],"values":[203],"systems.":[206],"Originality/value":[207],"This":[209],"extends":[211],"understanding":[213],"salient":[215],"affecting":[217],"different":[223],"setting,":[224],"namely":[225],"&":[229],"industry":[231],"developing":[234],"country.":[235],"Although":[236],"academic":[237],"abundant,":[243],"contributes":[246],"field":[249],"by":[250],"examining":[251],"which":[255],"rarely":[256],"tackled":[257],"extant":[260],"studies.":[262]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":4},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":5},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":2}],"updated_date":"2026-08-21T09:56:20.448147","created_date":"2025-10-10T00:00:00"}
