{"id":"https://openalex.org/W4401575883","doi":"https://doi.org/10.1108/k-04-2024-0894","title":"From general AI to custom AI: the\u00a0effects of generative conversational AI\u2019s cognitive and\u00a0emotional conversational skills on user's guidance","display_name":"From general AI to custom AI: the\u00a0effects of generative conversational AI\u2019s cognitive and\u00a0emotional conversational skills on user's guidance","publication_year":2024,"publication_date":"2024-08-14","ids":{"openalex":"https://openalex.org/W4401575883","doi":"https://doi.org/10.1108/k-04-2024-0894"},"language":"en","primary_location":{"id":"doi:10.1108/k-04-2024-0894","is_oa":false,"landing_page_url":"https://doi.org/10.1108/k-04-2024-0894","pdf_url":null,"source":{"id":"https://openalex.org/S168682784","display_name":"Kybernetes","issn_l":"0368-492X","issn":["0368-492X","1758-7883"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Kybernetes","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5103865354","display_name":"Kun Wang","orcid":"https://orcid.org/0000-0003-0864-089X"},"institutions":[{"id":"https://openalex.org/I47720641","display_name":"Huazhong University of Science and Technology","ror":"https://ror.org/00p991c53","country_code":"CN","type":"education","lineage":["https://openalex.org/I47720641"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Kun Wang","raw_affiliation_strings":["School of Management, Huazhong University of Science and Technology , ,","School of Management, Huazhong University of Science and Technology, Wuhan, China"],"raw_orcid":"https://orcid.org/0000-0003-0864-089X","affiliations":[{"raw_affiliation_string":"School of Management, Huazhong University of Science and Technology , ,","institution_ids":["https://openalex.org/I47720641"]},{"raw_affiliation_string":"School of Management, Huazhong University of Science and Technology, Wuhan, China","institution_ids":["https://openalex.org/I47720641"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5033665078","display_name":"Zhao Pan","orcid":null},"institutions":[{"id":"https://openalex.org/I47720641","display_name":"Huazhong University of Science and Technology","ror":"https://ror.org/00p991c53","country_code":"CN","type":"education","lineage":["https://openalex.org/I47720641"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Zhao Pan","raw_affiliation_strings":["School of Management, Huazhong University of Science and Technology , ,","School of Management, Huazhong University of Science and Technology, Wuhan, China"],"raw_orcid":"https://orcid.org/0000-0001-9062-0315","affiliations":[{"raw_affiliation_string":"School of Management, Huazhong University of Science and Technology , ,","institution_ids":["https://openalex.org/I47720641"]},{"raw_affiliation_string":"School of Management, Huazhong University of Science and Technology, Wuhan, China","institution_ids":["https://openalex.org/I47720641"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5064021075","display_name":"Yaobin Lu","orcid":"https://orcid.org/0000-0002-2736-8011"},"institutions":[{"id":"https://openalex.org/I47720641","display_name":"Huazhong University of Science and Technology","ror":"https://ror.org/00p991c53","country_code":"CN","type":"education","lineage":["https://openalex.org/I47720641"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yaobin Lu","raw_affiliation_strings":["School of Management, Huazhong University of Science and Technology , ,","School of Management, Huazhong University of Science and Technology, Wuhan, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Management, Huazhong University of Science and Technology , ,","institution_ids":["https://openalex.org/I47720641"]},{"raw_affiliation_string":"School of Management, Huazhong University of Science and Technology, Wuhan, China","institution_ids":["https://openalex.org/I47720641"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I47720641"],"apc_list":null,"apc_paid":null,"fwci":4.7234,"has_fulltext":false,"cited_by_count":17,"citation_normalized_percentile":{"value":0.95517984,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":100},"biblio":{"volume":"54","issue":"14","first_page":"7511","last_page":"7547"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9948999881744385,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9948999881744385,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11636","display_name":"Artificial Intelligence in Healthcare and Education","score":0.9901000261306763,"subfield":{"id":"https://openalex.org/subfields/2718","display_name":"Health Informatics"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.9715999960899353,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.5813195705413818},{"id":"https://openalex.org/keywords/personalization","display_name":"Personalization","score":0.5479131937026978},{"id":"https://openalex.org/keywords/cognition","display_name":"Cognition","score":0.5167878866195679},{"id":"https://openalex.org/keywords/emotional-intelligence","display_name":"Emotional intelligence","score":0.4938886761665344},{"id":"https://openalex.org/keywords/generative-grammar","display_name":"Generative grammar","score":0.4420187473297119},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.44043660163879395},{"id":"https://openalex.org/keywords/user-engagement","display_name":"User engagement","score":0.4339367151260376},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.4313979744911194},{"id":"https://openalex.org/keywords/cognitive-psychology","display_name":"Cognitive psychology","score":0.4256495237350464},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.37889397144317627},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.28906625509262085},{"id":"https://openalex.org/keywords/creativity","display_name":"Creativity","score":0.2262674868106842},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.16705137491226196},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.09500139951705933}],"concepts":[{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5813195705413818},{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.5479131937026978},{"id":"https://openalex.org/C169900460","wikidata":"https://www.wikidata.org/wiki/Q2200417","display_name":"Cognition","level":2,"score":0.5167878866195679},{"id":"https://openalex.org/C174107131","wikidata":"https://www.wikidata.org/wiki/Q191591","display_name":"Emotional intelligence","level":2,"score":0.4938886761665344},{"id":"https://openalex.org/C39890363","wikidata":"https://www.wikidata.org/wiki/Q36108","display_name":"Generative grammar","level":2,"score":0.4420187473297119},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.44043660163879395},{"id":"https://openalex.org/C2984870255","wikidata":"https://www.wikidata.org/wiki/Q5196451","display_name":"User engagement","level":2,"score":0.4339367151260376},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.4313979744911194},{"id":"https://openalex.org/C180747234","wikidata":"https://www.wikidata.org/wiki/Q23373","display_name":"Cognitive psychology","level":1,"score":0.4256495237350464},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.37889397144317627},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.28906625509262085},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.2262674868106842},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.16705137491226196},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.09500139951705933},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/k-04-2024-0894","is_oa":false,"landing_page_url":"https://doi.org/10.1108/k-04-2024-0894","pdf_url":null,"source":{"id":"https://openalex.org/S168682784","display_name":"Kybernetes","issn_l":"0368-492X","issn":["0368-492X","1758-7883"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Kybernetes","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6100000143051147,"id":"https://metadata.un.org/sdg/4","display_name":"Quality Education"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":123,"referenced_works":["https://openalex.org/W1496783311","https://openalex.org/W1501005121","https://openalex.org/W1563786874","https://openalex.org/W1578907434","https://openalex.org/W1985354288","https://openalex.org/W1987258130","https://openalex.org/W1991461953","https://openalex.org/W1999602358","https://openalex.org/W2021824733","https://openalex.org/W2027702581","https://openalex.org/W2027721337","https://openalex.org/W2034951011","https://openalex.org/W2050019396","https://openalex.org/W2063093158","https://openalex.org/W2072359971","https://openalex.org/W2073428267","https://openalex.org/W2096210009","https://openalex.org/W2098685541","https://openalex.org/W2106096361","https://openalex.org/W2106968553","https://openalex.org/W2110799735","https://openalex.org/W2115981184","https://openalex.org/W2118016181","https://openalex.org/W2130892515","https://openalex.org/W2132652356","https://openalex.org/W2137819727","https://openalex.org/W2140579795","https://openalex.org/W2151018020","https://openalex.org/W2157987667","https://openalex.org/W2162135496","https://openalex.org/W2164201790","https://openalex.org/W2164385948","https://openalex.org/W2169238368","https://openalex.org/W2264742718","https://openalex.org/W2294406194","https://openalex.org/W2300445845","https://openalex.org/W2334502923","https://openalex.org/W2335906032","https://openalex.org/W2584561145","https://openalex.org/W2607302408","https://openalex.org/W2620584466","https://openalex.org/W2770162894","https://openalex.org/W2792550174","https://openalex.org/W2794079986","https://openalex.org/W2884652139","https://openalex.org/W2887860201","https://openalex.org/W2901843047","https://openalex.org/W2908893473","https://openalex.org/W2929706395","https://openalex.org/W2947208685","https://openalex.org/W2967737202","https://openalex.org/W2996295158","https://openalex.org/W3082367466","https://openalex.org/W3092788160","https://openalex.org/W3094014509","https://openalex.org/W3094248070","https://openalex.org/W3101433089","https://openalex.org/W3111000109","https://openalex.org/W3122007362","https://openalex.org/W3126094737","https://openalex.org/W3127785501","https://openalex.org/W3133035511","https://openalex.org/W3162246437","https://openalex.org/W3174997057","https://openalex.org/W3209706424","https://openalex.org/W3212123128","https://openalex.org/W3216411432","https://openalex.org/W4205736032","https://openalex.org/W4206975400","https://openalex.org/W4220893555","https://openalex.org/W4221024908","https://openalex.org/W4223469331","https://openalex.org/W4223473804","https://openalex.org/W4224278120","https://openalex.org/W4225150581","https://openalex.org/W4230042836","https://openalex.org/W4250058979","https://openalex.org/W4280628993","https://openalex.org/W4281616267","https://openalex.org/W4284966012","https://openalex.org/W4285386254","https://openalex.org/W4285590495","https://openalex.org/W4286776267","https://openalex.org/W4293434151","https://openalex.org/W4295838523","https://openalex.org/W4296268643","https://openalex.org/W4308764968","https://openalex.org/W4311111985","https://openalex.org/W4312381072","https://openalex.org/W4312925091","https://openalex.org/W4316468117","https://openalex.org/W4323519833","https://openalex.org/W4360620450","https://openalex.org/W4362721098","https://openalex.org/W4366548330","https://openalex.org/W4371785007","https://openalex.org/W4378470708","https://openalex.org/W4383227051","https://openalex.org/W4383617189","https://openalex.org/W4384825500","https://openalex.org/W4384945016","https://openalex.org/W4385237904","https://openalex.org/W4385484115","https://openalex.org/W4385682029","https://openalex.org/W4385706591","https://openalex.org/W4386110564","https://openalex.org/W4386867830","https://openalex.org/W4387193737","https://openalex.org/W4387453630","https://openalex.org/W4387577484","https://openalex.org/W4388034851","https://openalex.org/W4388851105","https://openalex.org/W4389228108","https://openalex.org/W4390818382","https://openalex.org/W4391819899","https://openalex.org/W4391920198","https://openalex.org/W4391966290","https://openalex.org/W4392376622","https://openalex.org/W4394863715","https://openalex.org/W4396691148","https://openalex.org/W4398768358","https://openalex.org/W4399203759","https://openalex.org/W4399248247"],"related_works":["https://openalex.org/W2041415459","https://openalex.org/W2593155302","https://openalex.org/W2072812638","https://openalex.org/W3126095231","https://openalex.org/W2352855287","https://openalex.org/W4200071106","https://openalex.org/W2378906650","https://openalex.org/W2384288445","https://openalex.org/W2382526412","https://openalex.org/W3167253067"],"abstract_inverted_index":{"Purpose":[0],"Generative":[1],"conversational":[2,8,25,50,55,124,216,264],"artificial":[3],"intelligence":[4],"(AI)":[5],"demonstrates":[6],"powerful":[7],"skills":[9,56,125],"for":[10,16,188,192,261],"general":[11,268],"tasks":[12],"but":[13,143,153],"requires":[14],"customization":[15],"specific":[17],"tasks.":[18],"The":[19,119,246],"quality":[20],"of":[21,63,112,173,180,208,214,232,240,252],"a":[22,87,267,271],"custom":[23,272],"generative":[24,49,215,263],"AI":[26,265,269],"highly":[27],"depends":[28],"on":[29,79,183,198,243],"users\u2019":[30,58,73,165,209,244,253],"guidance,":[31],"which":[32,218],"has":[33],"not":[34,144,154],"been":[35],"studied":[36],"by":[37,72],"previous":[38],"research.":[39],"This":[40],"study":[41,91,203,227],"uses":[42],"social":[43,199],"exchange":[44,200],"theory":[45],"to":[46,99,108,270],"examine":[47],"how":[48,67],"AI\u2019s":[51],"cognitive":[52,123,133,141,155,159],"and":[53,66,116,128,134,147,160],"emotional":[54,135,145,151,161],"affect":[57],"guidance":[59,185,210,223],"through":[60],"different":[61],"types":[62],"user":[64,181,184,222,241],"engagement,":[65,146],"these":[68,174],"effects":[69,175],"are":[70],"moderated":[71,171],"relationship":[74,168,233],"norm":[75,169,234],"orientation.":[76],"Design/methodology/approach":[77],"Based":[78],"data":[80],"collected":[81],"from":[82,266],"589":[83],"actual":[84],"users":[85,190],"using":[86],"two-wave":[88],"survey,":[89],"this":[90,202,226],"employed":[92],"partial":[93],"least":[94],"squares":[95],"structural":[96],"equation":[97],"modeling":[98],"analyze":[100],"the":[101,110,178,206,212,221,229,238,256],"proposed":[102],"hypotheses.":[103],"Additional":[104],"analyses":[105],"were":[106],"performed":[107],"test":[109],"robustness":[111],"our":[113,250],"research":[114],"model":[115],"results.":[117],"Findings":[118],"results":[120],"reveal":[121],"that":[122,177],"(i.e.":[126],"tailored":[127],"creative":[129],"responses)":[130],"positively":[131,163],"affected":[132,164],"engagement.":[136,156],"However,":[137],"understanding":[138,251],"emotion":[139],"influenced":[140,150],"engagement":[142,152,162,182,242],"empathic":[148],"concern":[149],"In":[157],"addition,":[158],"guidance.":[166,245,254],"Further,":[167],"orientation":[170,235],"some":[172],"such":[176],"impact":[179],"was":[186],"stronger":[187],"communal-oriented":[189],"than":[191],"exchange-oriented":[193],"users.":[194],"Originality/value":[195],"First,":[196],"drawing":[197],"theory,":[201],"empirically":[204],"examined":[205],"drivers":[207],"in":[211,236],"context":[213],"AI,":[217],"may":[219],"enrich":[220],"literature.":[224],"Second,":[225],"revealed":[228],"moderating":[230],"role":[231],"influencing":[237],"effect":[239],"findings":[247,257],"will":[248],"deepen":[249],"Third,":[255],"provide":[258],"practical":[259],"guidelines":[260],"designing":[262],"AI.":[273]},"counts_by_year":[{"year":2026,"cited_by_count":6},{"year":2025,"cited_by_count":9},{"year":2024,"cited_by_count":2}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}
