{"id":"https://openalex.org/W4387302861","doi":"https://doi.org/10.1108/k-03-2023-0495","title":"Consumers' usage of mobile payment systems: an application of\u00a0the innovation resistance and coping theory on the tourism sector","display_name":"Consumers' usage of mobile payment systems: an application of\u00a0the innovation resistance and coping theory on the tourism sector","publication_year":2023,"publication_date":"2023-10-03","ids":{"openalex":"https://openalex.org/W4387302861","doi":"https://doi.org/10.1108/k-03-2023-0495"},"language":"en","primary_location":{"id":"doi:10.1108/k-03-2023-0495","is_oa":false,"landing_page_url":"https://doi.org/10.1108/k-03-2023-0495","pdf_url":null,"source":{"id":"https://openalex.org/S168682784","display_name":"Kybernetes","issn_l":"0368-492X","issn":["0368-492X","1758-7883"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Kybernetes","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5073088592","display_name":"Irfan Hameed","orcid":"https://orcid.org/0000-0002-1484-6133"},"institutions":[{"id":"https://openalex.org/I55285296","display_name":"UCSI University","ror":"https://ror.org/019787q29","country_code":"MY","type":"education","lineage":["https://openalex.org/I55285296"]}],"countries":["MY"],"is_corresponding":true,"raw_author_name":"Irfan Hameed","raw_affiliation_strings":["Faculty of Business and Management, UCSI University, Kuala Lumpur, Malaysia"],"raw_orcid":"https://orcid.org/0000-0002-1484-6133","affiliations":[{"raw_affiliation_string":"Faculty of Business and Management, UCSI University, Kuala Lumpur, Malaysia","institution_ids":["https://openalex.org/I55285296"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5044603891","display_name":"Umair Akram","orcid":"https://orcid.org/0000-0002-9980-6164"},"institutions":[{"id":"https://openalex.org/I75059550","display_name":"Zhejiang Gongshang University","ror":"https://ror.org/0569mkk41","country_code":"CN","type":"education","lineage":["https://openalex.org/I75059550"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Umair Akram","raw_affiliation_strings":["Zhejiang Gongshang University, Hangzhou College of Commerce, Hangzhou, China"],"raw_orcid":"https://orcid.org/0000-0002-9980-6164","affiliations":[{"raw_affiliation_string":"Zhejiang Gongshang University, Hangzhou College of Commerce, Hangzhou, China","institution_ids":["https://openalex.org/I75059550"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5092993233","display_name":"Arif Ashraf","orcid":"https://orcid.org/0009-0005-4820-5843"},"institutions":[{"id":"https://openalex.org/I4210150297","display_name":"Institute of Business Management","ror":"https://ror.org/048w4c951","country_code":"PK","type":"education","lineage":["https://openalex.org/I4210150297"]}],"countries":["PK"],"is_corresponding":false,"raw_author_name":"Arif Ashraf","raw_affiliation_strings":["College of Business Management, Institute of Business Management, Karachi, Pakistan"],"raw_orcid":"https://orcid.org/0009-0005-4820-5843","affiliations":[{"raw_affiliation_string":"College of Business Management, Institute of Business Management, Karachi, Pakistan","institution_ids":["https://openalex.org/I4210150297"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5073088592"],"corresponding_institution_ids":["https://openalex.org/I55285296"],"apc_list":null,"apc_paid":null,"fwci":9.1674,"has_fulltext":false,"cited_by_count":17,"citation_normalized_percentile":{"value":0.97485477,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":99},"biblio":{"volume":"54","issue":"1","first_page":"391","last_page":"413"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9883000254631042,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/tourism","display_name":"Tourism","score":0.7113120555877686},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.6099008321762085},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.5650873184204102},{"id":"https://openalex.org/keywords/mobile-phone","display_name":"Mobile phone","score":0.49443745613098145},{"id":"https://openalex.org/keywords/payment","display_name":"Payment","score":0.4810390770435333},{"id":"https://openalex.org/keywords/coping","display_name":"Coping (psychology)","score":0.4373801350593567},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.42718154191970825},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.4208945631980896},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.37513065338134766},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2907017469406128},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.1918880045413971}],"concepts":[{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.7113120555877686},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.6099008321762085},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5650873184204102},{"id":"https://openalex.org/C2777421447","wikidata":"https://www.wikidata.org/wiki/Q17517","display_name":"Mobile phone","level":2,"score":0.49443745613098145},{"id":"https://openalex.org/C145097563","wikidata":"https://www.wikidata.org/wiki/Q1148747","display_name":"Payment","level":2,"score":0.4810390770435333},{"id":"https://openalex.org/C73282008","wikidata":"https://www.wikidata.org/wiki/Q1759895","display_name":"Coping (psychology)","level":2,"score":0.4373801350593567},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.42718154191970825},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.4208945631980896},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.37513065338134766},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2907017469406128},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.1918880045413971},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C118552586","wikidata":"https://www.wikidata.org/wiki/Q7867","display_name":"Psychiatry","level":1,"score":0.0},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/k-03-2023-0495","is_oa":false,"landing_page_url":"https://doi.org/10.1108/k-03-2023-0495","pdf_url":null,"source":{"id":"https://openalex.org/S168682784","display_name":"Kybernetes","issn_l":"0368-492X","issn":["0368-492X","1758-7883"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Kybernetes","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":93,"referenced_works":["https://openalex.org/W172811920","https://openalex.org/W1204404493","https://openalex.org/W1517229207","https://openalex.org/W1788719434","https://openalex.org/W1791587663","https://openalex.org/W1874663051","https://openalex.org/W1974689173","https://openalex.org/W1976012759","https://openalex.org/W1979410730","https://openalex.org/W1986951557","https://openalex.org/W2014506725","https://openalex.org/W2022166711","https://openalex.org/W2025055001","https://openalex.org/W2026467038","https://openalex.org/W2037086452","https://openalex.org/W2044593836","https://openalex.org/W2045655911","https://openalex.org/W2052875267","https://openalex.org/W2065189722","https://openalex.org/W2068698757","https://openalex.org/W2071582555","https://openalex.org/W2073310694","https://openalex.org/W2085887978","https://openalex.org/W2099697766","https://openalex.org/W2100391383","https://openalex.org/W2102567586","https://openalex.org/W2105846236","https://openalex.org/W2106096361","https://openalex.org/W2108164747","https://openalex.org/W2128275256","https://openalex.org/W2144236413","https://openalex.org/W2152520342","https://openalex.org/W2160123621","https://openalex.org/W2163085740","https://openalex.org/W2173305204","https://openalex.org/W2201080319","https://openalex.org/W2254778937","https://openalex.org/W2336593262","https://openalex.org/W2362560677","https://openalex.org/W2565841536","https://openalex.org/W2577043885","https://openalex.org/W2578050103","https://openalex.org/W2605343722","https://openalex.org/W2608126592","https://openalex.org/W2755743708","https://openalex.org/W2760962259","https://openalex.org/W2765910181","https://openalex.org/W2770854982","https://openalex.org/W2779656263","https://openalex.org/W2781560887","https://openalex.org/W2794607778","https://openalex.org/W2884780948","https://openalex.org/W2900412505","https://openalex.org/W2904640065","https://openalex.org/W2905811773","https://openalex.org/W2958086993","https://openalex.org/W2965286547","https://openalex.org/W2966629415","https://openalex.org/W2973162196","https://openalex.org/W2987003050","https://openalex.org/W3012497282","https://openalex.org/W3018015424","https://openalex.org/W3021888993","https://openalex.org/W3025096376","https://openalex.org/W3034087259","https://openalex.org/W3042620371","https://openalex.org/W3084502523","https://openalex.org/W3093383193","https://openalex.org/W3093564251","https://openalex.org/W3104417765","https://openalex.org/W3107145245","https://openalex.org/W3118257203","https://openalex.org/W3121775323","https://openalex.org/W3123367002","https://openalex.org/W3125976894","https://openalex.org/W3154793835","https://openalex.org/W3157200701","https://openalex.org/W3179428483","https://openalex.org/W3184909110","https://openalex.org/W3194102816","https://openalex.org/W4200065405","https://openalex.org/W4200376019","https://openalex.org/W4207039078","https://openalex.org/W4226482871","https://openalex.org/W4229059762","https://openalex.org/W4288427467","https://openalex.org/W4292973071","https://openalex.org/W4297973214","https://openalex.org/W4309326566","https://openalex.org/W4309328396","https://openalex.org/W4311145624","https://openalex.org/W4323275870","https://openalex.org/W4362580519"],"related_works":["https://openalex.org/W2593155302","https://openalex.org/W2041415459","https://openalex.org/W2072812638","https://openalex.org/W3126095231","https://openalex.org/W2352855287","https://openalex.org/W2378906650","https://openalex.org/W2384288445","https://openalex.org/W2382526412","https://openalex.org/W4200071106","https://openalex.org/W2347474189"],"abstract_inverted_index":{"Purpose":[0],"Mobile":[1],"phone":[2],"payment":[3,28],"is":[4],"a":[5,67,137,176,216],"significant":[6],"advancement":[7],"in":[8,43,161],"e-commerce":[9],"and":[10,35,86,155,157],"retailing.":[11],"This":[12,167],"study":[13,168,207],"aims":[14],"to":[15,62,75,82,98,170,192],"look":[16],"at":[17],"the":[18,22,44,59,100,116,119,122,125,171,181,187,200,209],"influencing":[19],"factors":[20,104],"for":[21,58,196],"attainment":[23],"or":[24],"letdown":[25],"of":[26,78,124,140,183,202],"mobile":[27],"systems":[29],"(MPS).":[30],"The":[31,48,144],"coping":[32],"theory":[33,38],"(CP)":[34],"innovation":[36],"resistance":[37],"(IRT)":[39],"components":[40],"were":[41,50,127],"applied":[42,94],"tourism":[45,158],"sector.":[46],"Design/methodology/approach":[47],"data":[49],"gathered":[51],"from":[52,186,199],"402":[53],"tourists":[54],"who":[55],"utilized":[56,185],"MPS":[57,195],"first":[60],"time":[61],"book":[63],"their":[64,84],"vacation.":[65],"In":[66],"longitudinal":[68,217],"study,":[69],"an":[70],"online":[71],"questionnaire":[72],"was":[73,93],"used":[74,149],"contact":[76],"clients":[77],"several":[79,112],"travel":[80,156],"businesses":[81],"predict":[83],"intentions":[85,135],"behavior.":[87,141],"Covariance-based":[88],"structure":[89],"equation":[90],"modeling":[91],"(CB-SEM)":[92],"using":[95],"IBM-SPSS":[96],"AMOS":[97],"analyze":[99],"data.":[101],"Findings":[102],"CP":[103],"provided":[105],"highly":[106],"thought-provoking":[107],"results,":[108],"calling":[109],"into":[110],"question":[111],"apparent":[113],"beliefs.":[114],"At":[115],"same":[117],"time,":[118],"relationships":[120],"covering":[121],"aspects":[123],"IRT":[126],"supported.":[128],"It":[129],"has":[130],"also":[131],"been":[132],"found":[133],"that":[134,179],"are":[136],"valid":[138],"predictor":[139],"Practical":[142],"implications":[143],"study's":[145],"findings":[146],"can":[147],"be":[148],"by":[150,174,214],"governments,":[151],"media":[152],"houses,":[153],"hotels":[154],"agencies,":[159],"particularly":[160],"developing":[162,203],"countries":[163],"like":[164],"Malaysia.":[165],"Originality/value":[166],"adds":[169],"existing":[172],"literature":[173],"offering":[175],"complete":[177],"model":[178],"demonstrates":[180],"influence":[182],"conceptualizations":[184],"most":[188],"robust":[189],"theories":[190],"connected":[191],"technology":[193],"toward":[194],"trip":[197],"reservations":[198],"perspective":[201],"countries.":[204],"Importantly,":[205],"this":[206],"measures":[208],"consumers'":[210],"continuous":[211],"buying":[212],"behavior":[213],"employing":[215],"research":[218],"design.":[219]},"counts_by_year":[{"year":2025,"cited_by_count":8},{"year":2024,"cited_by_count":7},{"year":2023,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}